Petal & Pup USA Arvostelua 

Ordered through Macys. They sent to incorrect address. Refused a refund or credit due to past the time for eligible returns. I didn’t receive items until after the eligible return time. Terrible customer service. The items I ordered looked homemade. All sizes were off and had an odd fit.

I was in a hurry for a dress for a party and so it's partly my fault for not searching more carefully on other marketplaces a websites for different dresses but like I said I was in a hurry so I picked a dress from petal and pup that looks like it would be cute it was kind of pricey at $79 but I got it I needed it overnight so I paid a whopping $30 for overnight shipping here again in comparison with modern marketplaces like Amazon Walmart that seems absolutely archaic to be charging for shipping. Anyway I received the dress on time and it is ugly, just straight ugly. I ordered an extra small and this thing was so long, I'm walking on it. So I now am returning it and am only going to receive $62 back to my account because they're charging me whatever return handling fees. So complete waste! I don't know how this company is going to stay in business competing with Amazon etc charging for shipping both ways. I'm disgusted and upset mostly with myself I guess for not being more careful making an online purchase.

Very disappointed with Petal & Pup. I made a purchase during their 25% off sale, but the matching top I needed wasn’t available in my size. Conveniently, it came back in stock right after the sale ended (hours apart from 2 separate purchases).

I reached out to customer service via email but they refused to apply the discount retroactively, which feels incredibly frustrating given the timing. This item has been hard to find, so it’s disappointing that they weren’t willing to work with a paying customer. Feels more like a missed opportunity to build loyalty than a strict policy issue.

Placed an order on Macys.com for a dress. Never received it. Went back online to see when it would be delivered and in small print I saw "Shipped and sold by Petal and Pup", which means this is a third party seller just listing their merchandise on Macys website. I checked the tracking number and the tracking showed the item being delivered "in or at" my mailbox the same day. My mailbox is very small and a maxi dress would in no way fit into my mail box. I looked all over my front porch, yard, driveway, asked neighbors, etc. and there was no package anywhere. I messaged P & P the same day and got no response for a week, until I filed a Macys credit card dispute for item not received. P & P then immediately emails me and tells me that since the tracking shows the item was 'delivered' they will not return or replace, and apparently think they can speak for Macys also and said Macys will not either. I have been a 30+ year customer of Macys and have lived in my house for 30 yrs also and get packages delivered to my front porch almost daily. I am also home all day. I never have packages 'missing' or stolen, and my Ring camera does not show anyone delivering a package. I will not pay for an item I have not received. I had zero choice about which carrier the item would be shipped with, and was never asked if I wanted to purchase insurance or have a signature needed upon delivery. Petal and Pup is carelessly sending out packages with $100 dresses via USPS, with no insurance or even Priority Mail which automatically includes insurance. They obviously place little value on their garments since they do not use more reputable shippers and do not purchase insurance or require a signature upon delivery, but then expect the customer to be responsible when their low end shipping carrier drops the ball or mis-delivers a package.