Personal Natwest Arvostelua 

I am trying to sort out a credit card issue. I have telephoned customer services, but no action has been taken. Yesterday, I went to a NatWest branch and they gave me a complaints leaflet. I toLd them my problem was concerning a credit card, but I find when I go online, there is no option to choose credit card complaint. I am not ringing again as I am not waiting over 30 mins for an answer. I need a complaints form for credit card issues.

Utterly useless. Can’t make any payment now. System keeps refusing to accept me and sends me back to the blinking start every time. Can’t even delete the biometric change, because I have to blink!,!

Blinking biometric on NatWest app doesn't blinking work.......I have spent at least two hours trying to make a simple payment but can't get past the blinking! I have tried disabling biometric but guess what you have to blink in order to remove it....arrrrh how frustrating!

Complete waste of time, repeatedly asking to blink or put face in frame,kept saying didn't recognise me,also encouraged me to put code number into phone which locked me out when phone battery run down,was only luck that I remembered code be careful

Absolute rubbish it’s never worked properly, just an inconvenience, so I’ve removed it.

I just wanted to make a simple payment, it should be simple, I have done it before, that is before this stupid biometric rubbish. Lighting too bright,so I move , blink it says, so I do then you run out of time. It used to be so simple, don't try and fix what's not broken. I thought mobile banking was going to make my life simple, well that's what I was told in the bank?

The blinking Biometric system on the mobile app is a disaster. I spend forever watching rapidly changing messages "Put your face in the frame" " bring device closer" blink your eyes". Repeatedly get "can't confirm it's you " messages until all attempts used up.

The worst thing is you can't disable biometrics without using the biometrics

Awful. Biometric approval doesn’t work and keeps locking me out of my account with no way of removing it once setup and unable to contact anyone for support - just a stupid chatbot

Only giving it one star cos I can't give it 0. Absolutely awful biometrics. Mine has not worked properly for almost a year and I've ended up having to go to a cash point to draw out money for someone else who has had to use their bank to pay things for me because their bank know what they are doing! I am on the verge of leaving this bank despite being with them since 1998

Be warned if you join Nat West and have to use the approve transaction via the app. It rarely works and you have to be on two devices to approve payments sometimes as low as 10pence. The point of mobile banking is in the name and not have to be at home to purchase a item. I have been unable to book accommodation while away from home and ended up ringing up businesses direct to pay.nat West will say its a browser issue when you raise this at a branch however look online and this happens on various browsers and models of phone.avoid if you need to purchase via a phone

Have been locked out of my natwest account so many times because the biometric approval has failed. So so so frustrating. Natwest says you can turn it off but you have to use biometric approval to turn it off which is ridiculous when it’s not working !

Have tried to sort out my face biometrics a million times on the app. Does not work whatsoever, and you can't disable the option unless you use the face biometrics, so it's a circular problem. It's a real shame because the app before this stupid update was really good.

After much effort I registered with Natwest's biometric (facial recognition) security via my App. I then went to transfer a large sum of money using the registered biometrics function but after several failed attempts, it locked me out and disabled my app. Will no longer use biometrics (blinking!!! approval). I'm all in favour of enhanced security but it must be reliable and customer friendly. Please Natwest use finger print and drop facial recognition

The Natwest blinking biometric approval process is so frustrating!! It never works - preventing my from being able to make payments. For sure we need ever stronger security - but let's not force it on customers until it actually works - I wish I could give less than 1 star - really complete useless rubbish!!!!

Asking me to approve every payment on all my Amazon subscriptions every month is past annoying. I've cancelled all my Amazon subscriptions, but I'm thinking maybe I should have just cancelled my Natwest bank account!

I'd give no stars at all if I could. NatWest has got to be the most customer unfriendly bank in existence. I recently tried to pay my Tesco credit card through NatWest. An easy task you would have thought
After all it is unlikely that anyone other than me is going to pay off my card. Nevertheless NatWest insist on biometric approval which in their case is a 'blinking' nightmare as it rarely works and even when it finally deigns to recognise you it still refuses to approve the transaction. Come on NatWest, we all agree with security but please use some common sense and more importantly make sure your app works even if it is probably a very insecure technology anyway. Personally I have turned off biometrics and gone back to the good old reliable (and quick) card reader. And please get rid of your chat robot which is an even bigger waste of time (just) than the humans you employ on your chat. I was some 15 minutes into my chat session asking why the app wasn't working properly before the agent suggested I could turn off biometrics, something I didn't think I could do. A quicker heads up would have been good. For those of you struggling with biometrics I would suggest you turn it off. Better still, change your bank perhaps to one that still has some branches left (but that's another issue) 😕

After several attempts I can't get the facial recognition feature on the mobile app to work at all.The bank needs to fix this as it's useless.

Blinking for approval of a payment transaction doesn't work. Sure i've called and talked to Natwest - but they just think i'm stupid and don't know how to blink, the colour of my walls are a problem (really!), or lots of other reasons. So it seems that all of us reporting the problem, are not deserving of Natwest's service. Come on Natwest - admit there is a problem and FIX IT.

The camera blink mechanism works only about 1 in 20 times. Mostly it does note recognise me despite me doing everything that it asks. The internet shows that this is a common problem. It is intensely irritating . The bank must know about this problem but does nothing. Who do they pay to find out public opinion? They are not very good at their job,

Simply and utterly a bad bank for any retail current account holder in my opinion. The debacle of the application on my fone and utterly useless "Cora assistant" could not perform any worse (stuck with my MasterCard added on NatWest app but frozen disabled on my pixel Google wallet with not even a telephone operator able to fix!) so I am researching alternative current accounts and herald the day I can say goodbye NatWest thank you for your archaic digital system, 1* is generous, AWFUL.