Persol Arvostelua 111

Prima di scrivere un recensione su Persol, voglio dire che sinceramente non comprendo tutte queste parole negative nei confronti di questo storico produttore di occhiali che leggo in questo sito. È pur vero che non rispondono alle mail, anche alle mie, ma d'altronde capisco che ci vorrebbe un impiegato a tempo pieno per far solo questo lavoro. Molto probabilmente ricevono mail e richieste dell'intero pianeta.
Altro discorso è il numero verde al quale rispondono sempre e con estrema cortesia. Infatti li ho interpellati per due giorni di seguito vedendo la spedizione bloccata. Mi hanno risposto educatamente dicendomi che visto il periodo c'erano ritardi per il gran numero di ordinativi. Si è verificato tutto ciò che hanno detto rispettando esattamente i tempi di consegna. Insomma, meglio di così non poteva capitarmi. Aggiungo che anni fa ho avuto anch'io una brutta esperienza d'acquisto con loro, dovendo peraltro farmi riparare una montatura difettosa. Alla fine, dopo molte rimostranze si è risolto tutto. Quest'ultimo acquisto è stato perfetto, segno che evidentemente stanno correggendo le loro mancanze. Come dicevo tempi di consegna previsti rispettati in pieno, occhiali favolosi dalla qualità costruttiva inimitabile. Un consiglio a Persol: curare molto meglio la vendita online dei privati e di aggiornare il sito il quale a mio avviso non è adatto ad un marchio così prestigioso.
Per quanto mi riguarda al momento Persol merita a pieno titolo le 5 stelle.

Lovely frames, but I lost a screw and emailed customer service and they want to charge for it. A screw!!! I got a screw free from an optician but it sticks out and looks a bit funny, so I wanted the original. And they want 80p for it. Fair enough, I'd happily pay postage, but wtf. You fork our hundreds of pounds on frames and this is the aftercare.

For comparison. I have a Mykita pair of sunglasses from 10 years ago, which aren't made any more. The arm broke off, and they took it back to their factory, repaired the arm seamlessly, attached it, and sent it back, all free!

Vergognoso!

Imbarazzante, sono stato truffato ed il servizio clienti ti tratta malissimo. Non comprate!

Lunettes achetées sur le site en mai 2023, Monture se fend en mai 2025, réclamation SAV sur leur site qui vous renvoit sur un autre site. ce site vous dit qu'il analyse la demande et met deux jours après offre expirée: offre jamais reçue.
Et quand vous appelez Persol : aller sur le site concerné.
Ca m'apprendra à acheter sur internet!

Ho acquistato un occhiale da sole Persol, e sono rimasto piacevolmente sorpresa dalla elevata qualità dell’acetato, delle lenti, e dell’occhiale in generale.
Non sono mai stato grande estimatore dei Persol soprattutto per il loro stile a mio parere troppo retrò, ma con questo acquisto mi sono completamente ricreduto. Spettacolari

They sent a package, it was returned to them upon unsuccessful delivery attempts. Even though they have received the package, they do not issue refund, nor respond to contact attempts. Guess they are “too big” to care. For what its worth, Do Not Buy anything from this company. They are scammers!

Ho ordinato su sito ufficiale un paio di persol mod 649, con lenti polarizzate, 295 euro di occhiali, non 2 soldi. Provati con l intelligenza artificiale, trovando un modello che più mi aggradava sempre il 649,ho mandato al servizio clienti una mail con richiesta cambio articolo dopo un ora. Il servizio clienti non mi ha mai risposto, ho telefonato per avere informazioni tecniche sul modello, il servizio clienti non era in grado di dare informazioni sui modelli da loro venduti. L ordine non si può annullare, in quanto risulta già elaborato, ma comunque a tutt oggi non spedito. Pessimi. Senz altro mi aspettavo di più da un gruppo così noto e internazionale, Luxottica.

Strepitosi!!! Acquistati su Occhialando tutto perfetto

J'ai passé commande sur le site Persol le 26 mars 2025 de deux paires de solaires (commande n°3914942347707) en tant qu'invité.
Renvoi de ma commande le 3 avril avec étiquette UPS transmise.
Confirmation de remboursement le 8 avril sous 2-3 jours, en vain.
Malgré plusieurs relances par mail, ils ne trouvent désormais plus la commande...
Passez votre chemin et optez pour une autre marque ou un achat en magasin, ce sont des escrocs !

In geen mogelijkheid kom je op de return item pagina, ook een klantenservice pagina eindigt op een error. Of de pagina bestaat niet, of er is een foutje. Krijg zowat paniek van deze firma. Klantenservice gesproken,en die stuur het weer door naar een andere afdeling, het gesprek ging via de chat die een uur duurde omdat de chat telkens stilviel. Na de belofte dat ik een mail krijg heb ik al 24 uur geen instructies ontvangen. De aankoop is met Klarna gedaan, ik heb hun nu benaderd om te bemiddelen. Zonde van mijn tijd dit.

Ich kann die schlechten Erfahrungen hier leider teilen. Sonnenbrille bestellt und storniert; natürlich kam dann zwei Tage später die Versandbestätigung. Kein Problem, Retoure ist umsonst. Das hat dann alles auch geklappt, aber als es um die Rückerstattung meines Geld kommt, passiert einfach nichts… die Erstattung wurde mir zugesichert, nur kam sie nie an. Dann dauerte es nochmals ein paar Tage und Emails den Sachverhalt- der nun wirklich nicht schwer zu prüfen ist- zu klären. Ich werde hier auch nichts mehr bestellen. Ps Ware war einwandfrei

J’ai passé une commande le 16 février et je l’ai reçu le 18 février. 👍🏼

A titre d’information : La commande fût envoyer depuis l’Italie et la distribution du colis par UPS.

Merci beaucoup Persol !

Dopo circa dieci mesi gli occhiali si sono letteralmente spaccato a metà e le viti di tenuta dello snodo si allentavano spesso.
Non si possono riparare e non è prevista la sostituzione.
Confermo prodotto di bassissima qualità con il prezzo che hanno.

They make beautiful eyewear which is also superior but there’s a few things that could improve.

1. Allow a little time for someone to cancel their online order. People change their minds or make mistakes.

2. Work on refunds especially when customers are using companies that allow pay in four. Such as Klarna, Afterpay Etc..

3. I don’t have a problem with someone with a different ethnicity than mine but if I have to ask several times for them to repeat themselves because they’re talking too fast or their accent is too thick that’s a problem. Customer service agents should be able to communicate clearly and concisely.

What an awful experience shopping at persol com canada! First, I couldn’t log in to my account, which meant I had no way to track my purchases, returns, or anything else—something that should be basic for online shopping. Then, returns aren’t automatic, self-service, or immediate. Instead, you’re stuck waiting at least two days for someone to approve and process the return.

When I finally received a return label, there was no email or confirmation from customer service. I had to guess that “XYZ OPTICS” was related to Luxottica and somehow connected to Persol. It was incredibly confusing! and you are assuming I'm not shopping online for other stuff.

To make matters worse, the package was delivered by DHL from Italy, but the return label was for Canada Post and directed to Quebec. The whole process felt disorganized and unnecessarily complicated.

This was honestly one of the most awful customer experiences I’ve ever had. I’m already assuming that getting my money back will take forever, which only adds to my frustration. I’ll never buy from Persol again and will avoid anything related to this company in the future.

Terrible website, support, and logistics. The website kept going down while I was shopping. My return got lost by Persol. Why Persol and not the courier? Because I shipped both my returns together (just as they were shipped to me) but Persol only “found” one. Support was useless. I’m ashamed for them, I will never buy again.

I wish I had read reviews before purchasing from this company. Received a defective product to take on holiday, due to delay in hearing back from persol regarding my defective product I could not return product as I was travelling and I was told I won’t be able to return the product for the date I return which left me with a defective product and no way of receiving what I paid for.

Took 2 days before I received a shipping confirmation after having placed an order, then a further 5 days for receipt of the items, which is relatively slow when compared to my experience of the vast majority of other suppliers, but not unreasonably slow.
Once i had received my order I unfortunately had to contact customer services to reported a quality issue with some imperfections within the acetate frames and arranged a return. I shipped the return that same day.
Approx 7-8 working days had passed and I hadn't received a refund, or an acknowledgement of receipt of goods, so I contacted customer services again who confirmed that they had received the sunglasses (a while ago) and that a refund will be issued but can take up to 15 business days (Mon - Fri).
I still hadn't received a refund on the 12th business day (12 bdays after they had receipt of the returned goods) so i called customer service again who said they can do nothing until the 15 business day had expired at which point they can raise a ticket.
15 business day came and went (three weeks!!), no refund. Contacted customer service yet again who raised a ticket and said i should hopefully receive an email confirmation that a refund has been processed.
2 days later i received a refund.
Approximately 1 month from the return of the goods to receiving a refund. completely unnecessary and unacceptable. My impression is that they have no intention of refunding sooner than they have stated in their T&Cs. They just hang onto your cash until it's necessary to return it.
To their credit I had no problem reaching customer services who were quick to answer. They just weren't very effective due to internal ticket raising policies.
I won't be placing an order with Persol again.

Acquistato montatura Persol 3004 V M 24 con aste Flex. Dopo meno di tre mesi le aste non sono stabili, ballano e l’ottico non può fare altro che stringere la vite delle aste rendendole dure e scomode.
Qualità scarsissima a prezzi esorbitanti.
Mai più Persol: sono una vera fregatura