Penicuik Home Improvements Arvostelua 

Don’t use penicuik I repeat stay clear.

After our initial complaint was finally resolved regarding contracts & then signing us up to 2 different finance agreement without disclosing this on top of there terrible customer service.

We finally agreed installation on the 29/7/19 as I write this today on the 02/10/19 we are still waiting on complaint being resolved.

Day of install they forgot the window handles for the 4 windows being fitted then leave the house in a mess & when I inspect the windows after they had run off. All 4 outside rosewood frames had scratches on them. These get filled in next day after I complain to There compliance department. Then we noticed back window in living room has a crack in it & a scratch also & the pvc has dents & scratches all around it. Another complaint to compliance who arranges for the installation manger & an engineer to attend my property. The installation manager. Visited my property finally inspected all windows after I had to prompt him he confirmed scratches on windows & frames inside & crack in the glass all to be replaced . He advised windows in kitchen & bathroom not fitted correctly both had to be lifted & I pointed out to him both bathroom & kitchen windows not fitted with restrictive locks as we where advised by the salesman. Basically once you open these windows they have no safety or security as just keep on opening without being restricted. He said they never fit they windows with those locks. Anyway all that was replaced/ rectified on the 02/09/19. I notified Compliance the poor workmanship from installation on 29/7/19 has finally been rectified & we are looking for compensation compliance advised they have passed our complaint with all our pictures of these issues to the operations director on the 2/9/19 & once they have an update they will update us. And guess what still waiting on update our last 5 emails have been ignored by both compliance director and operations director outstanding customer service penicuik provides NOT!!!!.

Anyway I have yesterday reported this company to trading standards as an official complaint & they advised to open complaint with the finance company as well as they are liable for penicuik supply of goods not up to standard as per the consumer act 2015.

Once again stay clear of penicuik don’t use them

Also penicuik reporting this post because I named the directors & compliance handler. Rather than trying to resolve a customer issue they try to protect the ones not doing there job

Kind regards

Mr & Mrs Macdougall

Penicuik offered a 'hassle free' service. I've had nothing but hassle. Sales man 'Derek' (I noticed his name has been mentioned before in other negative reviews)) obviously didn't have his facts right when he visited us. I chose a front door, from a very limited selection, only to be informed by guy who did measuring that I couldn"t have my choice due to Health and Safety regulations. After much deliberation and many phone calls etc a solution was agreed, or so I thought. The new front door was the thing I was most looking forward to seeing. But now, it is the thing hate most. And it seems that Penicuik is just a name now used by a Franchise of other companies. And in fact Jobs Worth Doing are the people I have ended up having to deal with.
Five windows, front and back doors came to nearly £8,000, I've discovered is very much over the odds .
Oh, and btw, their letter boxes aren't really meant for postman to deliver anymore than one letter at a time or letter box falls apart !! I still have at least another 5 windows needing doing and I certainly will not be using this company again. I would advice anyone needing new windows to avoid at all costs.
I hate the sound of this companies name and will ensure that all my friends and family are aware of this. Social media will be helpful in getting the word out there.

Absolute joke of a company! I have been waiting on a refund since the 30th of August. Have tried phoning multiple times and was assured it would be in my bank on the 24th of September, then it changed to 26th of September ... then it changed to leaving their bank account on 26th September and apparently takes a few days to reach mine! Tried phoning on the 30th of September and nobody could get hold of the finance department so phoned later in the day and was promised a manager would phone me back which never happened. Tried phoning on October 1st and sat on hold for 30 minutes only for someone to answer and hang up instantly! Absolutely ridiculous customer service. Everyone I have spoke to has been full of empty promises whether it was Glen the sales rep, his manager Steven, John brown who is supposed to be about customer service, or Leanne and Natalie in the office who can’t seem to find managers or a finance department! When will I receive my refund?

Terrible company from start to finish, with fraudulent activity.

Ordered a bay window at a cost of £4000, paid deposit. Six months later (keeping in mind installation was meant to be after 8 weeks!) the company said they couldn't manufacture the window at the size they had quoted and offered an inadequate alternative solution. So we cancelled the order, as they couldn't do it. They emailed us to say our whole deposit would be paid back within 30 days.

So far it's been over 60 days, they are not answering emails, hanging up on telephone calls (four times today already). We are owned over £700.

This is FRAUD. Never ever deal with them, worst company ever. Check other reviews.

Great service and arrived when promised .

Good quality windows and doors, fitted quickly and well finished off.

Great service. From start to finish. Was called when they were running late. Great finish, although could have tidy up better when job was finished.

The whole experience, from choosing the window and door design, through to the fitting was very good.
The team turned up on the time specified, explained how the work would be carried out, and got cracking right away. The work was carried out with great care, and once finished everything was cleaned up. It was also explained not to hang blinds or curtains for at least 12hrs to allow the silicon sealant to set, so it remains clean and dust free. All in all very pleased.

Excellent sales negotiation, excellent installation team, excellent after sales service

The installers were there exactly as we were told and were efficient fast and tidy, altogether we were very happy with the workmanship and with our new windows.

Work done within a very short time. Impressive.

5 windows fitted within 5 hours. Installment team arrived spot on agreed time.(10.30am) Guys very polite and spread floor sheets as they entered.Within 10 mins of arriving first old window was gone! Never sat down to enjoy their bacon rolls......ate on the wing. All finished by 1.00pm. Not a bit of mess was left. Installation team were friendly,helpful and, on going over the plans, nothing was a bother to them. Even recommended a few details. No damage to existing plaster and paintwork which left me with no work at all to do.New windows are excellent.Finally, Mr Bill Steinbach, a factory manager,was pure delight to work with after having had a previous night mare with their sales team. All done and job perfect. Would recommend Penicuik windows.

The only question is, should there be a Venting System under the Eaves??

Great guys who erected my porch, couldnt fault them. Arrived on time, worked non stop, totally cleaned up on completion. Very happy customer.

Very satisfied with the quality of the roofline and the quick and efficient workforce.

I was originally very positive about the deal offered by this company but have since discovered that a whole host of information was not disclosed and thus have cancelled my contract. I was told there would be an admin fee of £349 but was NOT told that this would be taken from my account the very next day!! Rather, I was led to believe the admin fee would be included in the total purchase price and would be included in the finance agreement; money which would not be recovered until the work had been completed. Customer services have advised that the money will be refunded but could take up to 30 days even though it took less than 24 hours for the money to be taken from my account!

Secondly, I was told the finance agreement was charged at 1.5% interest. At no point was I told this was monthly and not an annual interest rate.

Thirdly, I NEVER received the e-mail copy of any contract.

All of the above has made me question the reliability of the company. I am sorely disappointed in the way this business has been conducted. I have been contacted by the company in an effort to "retain my business" and when I refused and raised my concerns I was told I would be called by a manager - I'm still waiting for that call. I'm still waiting for my money. Avoid this company if you can.

great service start to finish from the sales rep visit and no pressure, surveyor visit was good and the fact they came and tested for asbestos etc was good . The two fitters were very nice and pleasant and very professional. They worked hard and got the job done to a very high standard and we couldnt be happier

We had windows and doors replaced, the guys were really great very helpful , and any problems solved no question was a problem,we would defiantly recommend penicuik to friends and family and give them the installers name which was Brian Bennett.