Penicuik Home Improvements Arvostelua 

We are really pleased with Penicuik

The surveyor was very pleasant and helpful and the installers were very efficient installing 5 windows in 6 hours also leaving everything tidy. Thank you to A Wylie & his assistants for a job well done.

what a great service, polite helpful Joiner, turns up on time, clean tidy work, does an excellent job fixing the door and explains how it works, clears up afterwords, no complaints about the workmanship, totally satisfied and would recommend Penicuik to anyone, great price too

Excellent installation of windows and doors. The tradesmen completed work within the timescales arranged, with minimum mess and disruption.

My only suggestions would be that the sales people have an actual sample of window sills in the range of colours available. It would also have been helpful to view the door selection on an iPad or a brochure rather than a phone.

Overall really pleased with our windows and doors

They came, they installed, they cleaned most of the mess away then they left 👍🏽

Happy with the work. The team were pleasant and got on with the job.

The installation team (From JOB WORTH DOING) did an excellent job installing the windows and new door, so thank you David, Scott,'Dad' and Alan.

Can't complain too much, 8 new windows and a front door cost what we thought it would! A couple of minor issues like scratched pane and handle, picked up by installer and replacements ordered right away. The guys were generally tidy, although we have picked up the odd screw here and there days later! Have used Penicuik before in a previous house, so must be ok if returning to them.

Excellent service and windows installed in 1 day. Clean workers.

Very pleased with the windows and very pleased with the installation and the guys who did it. Would I use Penicuik again - Yes - but I would continue to do research so that I know what is a realistic price for the products & work to be done and look at agreeing with their sales people to cease the preamble and get to that realistic pricing conversation - as that was a long and arduous exercise in itself with numerous phone calls and 2 sales visits to get to that realistic and agreed upon price.

My mother had a salesperson over and experienced the same tactics noted here by many. An initial price of over £6k for a front door and side panel (my friend just had the same from another company beautifully fitted for £1500, the new composite grey type which are all the rage at the minute) which was then reduced to £4,600 with some scrappage discount? Then when told she'd be getting other quotes, the phone call to the manager, which then drops the price to £2,600. But we're not finished yet. I got them to call me and was told this was all a mis understanding between all of their teams (oh, so if my mum had paid the £6k, £4.6k, or £2.6k she'd have received a refund would she???So then was offered trade prices to make up for this. Needless to say i never even hung about to find out what this price would be. I've seen these despicable tactics all over Watchdog and Rogue Traders on tv but thought this was the work of small fly by night outfits, clearly not. My advice is avoid at all costs, these people clearly cannot be trusted.

I had roof lining done and gutters replaced. All in all a good job, but I told the company about a blocked drain, they were meant to clear this before installing new drain pipe, they didn’t, It overflows in rain, I have asked for a remedial repair to be carried out, to no avail. Nobody wants to you once the moneys been paid, very poor after service and inspection of finished work. No paperwork was given either. I wouldn’t use them again. I will stick to CR Smith, always professionals!

Good from start to finish just few adjustments once settled in thanks and no mess top job.

I would recommend this company to anyone as they do a great job and all the men were very courteous great team

Could not fault the installation team, they were brilliant (Thomas + AS). Salesmen need work, had one in for 3 hours and signed to get rid of him let's be honest, cancelled contract but they came back with a more realistic price. The finance is an absolute rip off, their APR is shocking.

We had a salesman come out to do our initial quote and he was very professional and friendly, he was here for an hour and a half which I felt was excessive. He gave us an initial quote of 21000 then went on the phone to his manager and suddenly if we signed up today it was down to 11000. Complete sales tactics but we felt pressured by him also. We decided not to proceed.
A few days later we received a phone call from someone offering to come back as they feel out quote was too high and offered trade prices ( which we were told we had already been offered ). Friday they 17th another man came out and I found him to be extremely patronising and condescending.
Asked if we had had other quotes which we had and one of these quotes happened to be a family member. When he found this out he pretty much said there is no point in him looking, as he wouldn't be able to offer less than our initial 11000 quote and wouldn't be able to beat the uncles price. Therefore assuming we would be going with the uncle and not giving us the option.
Statements were made like " you arent at our level". I found this assumption patronising and condescending. The phone call previously stating they thought they had overcharged us was obviously rubbish as this man made no indication he would be willing to offer less.
Not impressed by their tactics or sales techniques.

My name is Mark McDevitt contract number u011650!

I was delighted by the service all the way Dougie Broadley did a great mess free job fitting the windows. They were polite and did a clean tidy professional job

OOn the 7th of May I clicked on an advert about discounted windows, got a phone with in a minute of pressing the submit button, I was told that the windows are discounted to make our home more energy efficient. An appointment was made for 4pm for an advisor to visit us, we only need 5 windows 2 fairly small, 2 medium and one large window.
The advisor Doug went on for ages running down almost every double glazing company, he insisted that Penicuik is the best, his quote for the windows was £20k, he eventually brought the price down to £5k, then he said that he’d sort the finance out (which we did not want him to arrange) but without his finance we could not get the windows at this vastly reduced price.
After 3 and 1/2 hours I paid £349.00 on my credit card for a surveyor, I paid this just to get rid of him.
The very next morning I phoned shawbrook and cancelled the loan agreement, got onto clearwin & Penicuik to cancel the order.
While the advisor was at our home he phoned his boss from our landline, as his bosses number was still on my phone I phoned him to say that I’d cancelled the order, he then said that he’d have to come to our house for us both to sign the cancellation papers as it was a branch requirement, told him not to bother. I asked him about our £349 he said that he’d get back to me, still waiting for that phone call.
Phoned Penicuik about the £349 and was told that it could take up to 30 days but normally it’s only a few days, we’re still waiting.

Updated 21st of May,
I responded to your email on Wednesday the 15th, and yes you did phone me on Friday the 17th but not to discuss our refund of £349.00 but the person wanted to come back to our house renegotiate the sale and continue with the cancelled order. NO THANKS
And again was told that there was nothing that he could do about the money and that I’d have to wait
AVOID

the process of purchase was fine and the installation went smoothly. Unfortunately I have had a couple of phone calls asking for immediate positive feedback and I cannot do that. The installed door squeaks badly and the door does not close smoothly. Penicuik on the second phone call acknowledged that this had been noted and that I would be contacted. So far..................

Couldn't fault the fitters they were great, salesman gave is duff information about the facings and types of windows we wanted. Was really unhappy at the telephone call offering me discount and cash if I wanted to replace my door. Salesman passed me onto a "manager" who I felt was pressuring me to have someone come over and measure up even tho I said no eventually he hunf up on me no goodbye or nothing