Peak Design Arvostelua 1 179

I placed an order for packing cubes/raw/set of 3. I received a small and medium packing cube but did not receive the shoe bag. I emailed the company and Mitch has corresponding back-and-forth about the company getting back to me but in five days I haven’t heard from the company not a word. Really frustrating and disappointing.

Own various products for the car, phone, and cycling. Top quality, great value, and fantastic support team.

They are doing their warranty not as good as in the past. I heard good praise for their customer service a few years back. Now their warranty is borderline racist against ASEAN countries with their new policy. And what's worse is you get hit by the policy despite having your product a while back.

Peak Design makes fantastic, versatile products.

I have rarely dealt with such a disappointing outfit. I ordered a phone case ahead of receiving my new phone. It took over two weeks to arrive. In the interim, I had to purchase an alternative. Peak Customer Service, while polite, were useless. It is now two weeks since I returned the case and I have received no update or refund. It cost me an additional €12 to return the item.

Well designed bags. I own 3 backpacks, a sling bag and I love them. I contacted their support once for a problem and they were very helpful

Love quality

I recently placed an order and, shortly after, received a 30% off promotion. I reached out to Peak Design to ask if they could honor the discount since my order had just shipped. Within hours, they (Harold) responded and processed the refund for the price difference as a courtesy — no friction, no back-and-forth.

This isn’t the first time I’ve contacted their team, and every experience has been the same: fast, professional, and genuinely helpful.

Their products are outstanding, but what makes them exceptional is how they treat their customers. They stand behind their brand and take care of people right away. That level of service is rare, and it’s why I keep coming back.

The backplate of my travel 45 backpack broke close to the hinges (I must admit - I carried pretty heavy loads with it). even though I didn't have proof of purchase and I am based I Germany (the pack has been a gift) I got a replacement. Service as good as it gets!

Good communication, solved the problem

Great products, and if and when something is wrong the customer care is top notch and will resolve the issue rapidly and professionally honoring their guarantee. Love the brand and the customer care that comes with it. Can’t wait to buy my next product.

Peak Design's customer service is simply stellar.

The design and quality of products is superb. The client service is outstanding!

I bought a Peak Design Leash in midnight blue. It's lovely. Feels lovely, looks lovely. Came with all sorts of bits and bobs which I thought were very well thought out and well planned to make fitting simple.
Operationally is brilliant.
Very happy here

Quick and empathetic response following poor service from courier.

The company has good quality products and excellent customer service and product support.

These guys at Peak Design.. Customer service is 110% perfect. I will recommend everybody Peak Design locally here where I live.

"The warranty service was unexpectedly helpful. I had written to ask about possible repairs for my original Everyday Messenger Bag, and wound up with a complete replacement. Not only that, but I was notified on a Monday that I would receive the replacement 13L V2 bag, and received it Thursday! That's exceptional service! (As a side note, the registration tag was sewn so deep into the side pocket I could neither read it nor photograph it with my iPhone. I put N/A in the space for the number)”

Very serious and above all very efficient company that remains entirely at the service of its customers and which gives an answer to all possible problems Congratulations to all the team Peak Design