Peak Design Arvostelua 1 179

Great product and customer service!

This is the third time in a row that my product didn't arrive... worse yet, they don't answer my e-mails asking for assistance!
Their products would be great... if they arrive!
Absolutely untrustworthy!

The product has been falling apart since day one.
It’s a wireless charging stand, and the screws keep coming loose and disappearing.

Customer support was even worse.
I asked a simple question about the screw size so I could replace them myself, and got a generic, copy-paste warranty response, for the wrong country.

This isn’t the level of product quality or support I’m willing to deal with.

I have had their gear for years and actually nothing has worn out but our old v1 everyday packs were the smaller ones and now we have bigger cameras we have the new coyote 30l units plus duffels cubes. These things have been in 4x4 across Namibia, slung in the belly of Cessna Caravans and lugged up to the Tiger's Nest monastery in Bhutan with no worries.
Like many others I have their slings clutches and captures and these can really take it too e.g. Canon R5 II with 600mm EF f4.

The fun and quirky team are always helpful so I remain a loyal fan

I have multiple Peak Design products, one of which is a 9-year-old Everyday Backpack, that I carry almost every day. The fabric on the back did not hold up in daily use, and I inquired about how this could best be solved. Then I was amazed by the customer service. I know they have a lifetime warranty, but they really exceeded my expectations. My bag was replaced at no cost with a brand-new V2 Everyday Backpack.

I'm super happy with the service, and this is a reason for me to pay a premium for their products in the future.

I'm proudly carrying my replacement Everyday Backpack, every day!

I'd had a Peak Design bag for years, and the zippers started to show slight defects. A few photos and a very simple form to fill out, and customer service offered to exchange the bag for the new model. Within a few days, without having to return the old one, I received the new one. All free of charge—the best customer service I've ever experienced! You can buy with complete confidence; the lifetime warranty really works!

They replace the damaged strap after 6 years with a new one, after short time of veryfication, even though I didn’t have a proof of purchase . The new strap arrived very quickly. I wanted to thank very much for the efficient service. I will definitely recommend PD products and customer service to my family and friends.

I use the Peak Design Cuff Strap for events as I love having the freedom to shoot over the crowd, around people etc. I wear a sling that carries one camera whilst I hold my other with the cuff strap.. Very quick to change cameras when I release the clip and attach to the other camera whilst doing events. This method also works with a 'cross body camera bag'. Great Product from a company that listens to people

After ordering a backpack and packing cubes, I discovered they were shipped separately. Backpack was received but cubes were not. PD website shows the cubes are still pending carrier pickup. But AI assistant claims they were delivered.

Sent customer service email explaining the situation and that I really needed quick resolution because of a trip I have planned. Waited 2 days for a response from their clearly outsourced customer service (responded at 11 pm pacific time) by “Aljan“ only to have him regurgitate back to me what I wrote in about and offering the solution to “look around and see if you see the package.” Completely discounting what I mentioned about the disconnect between the website and the claimed Delivery confirmation. Now I’m on day 4 passed expected delivery. No response or resolution from the company. No urgency to get this sorted.

Products from this company are GREAT, but the customer service will be sluggish, full of English barrier copy and paste text and agents who don’t really read your issue.

Probably better off buying from
An REI and hoping you never need to contact CS about their claimed lifetime warrantee. And of course, don’t expect to get on the phone with anyone to get resolution. Email only and just hope you get a competent agent.

UPDATE: They got back to me. Only to now claim the package is “waiting for carrier pickup” and provided me a link. When you click on the link, it shows the package is delivered. Customer service rep AGAIN didn’t read my email.

Will be contesting the charge with my Credit Card company since clearly their staff is essentially inept!

Love the products, love the service. Never bought another backpack again.

I order a £300 backpack from peak design over a month ago. After 1 week, no backpack, so I contacted support - and they told me it had been delivered to my address in Singapore. I don't live in Singapore. I live in the UK. The invoice from PeakDesign shows that I do infact live in the UK.

So I keep emailing them, and they provide no resolution, and at times ignore my emails unless I follow up several times. So, as a result of this, I had to open a chargeback with my bank - and after this, they got angry at me and told me they can't help me because I opened a chargeback!

Guys, if you actually helped me in the first place, I wouldn't have needed to open a chargeback. You'd expect from such an expensive and premium brand they'd actually care about their customers, but no.

I love Peak Design's products but my god - this purchasing experience was so poor I think it's put me off ever dealing with this company again.

Great people providing great backpacks.
Design, function, quality well balanced.
Could not imagine buying a backpack from anyone else.

I had initially ordered the extra small cube. But realized it would most likely not be a perfect fit for me. I was able to cancel and re-order with no hassle at all.
I’m very happy with the quality. I thought it would’ve been slightly more flimsy on the sides. However, the outside and inserts have good sturdiness to them.

I put two peak design anchors on the loops so I can put a strap on it easily.
Because of the flat base, I can have it rest in my lap. (I’m a wheelchair user) it acts like a work bench.

Inside, I just moved one divider and I was able to easily fit my eos RP with RF 70-200 f4L. I still had room for a flash and the fold out picket is great for additional storage.

All in all I’m pumped up. I think
It’s great that they are fair trade certified as well.

They are just best in every way. Best ever experience with many PD products and services....

I just had to replace the zip of my everyday backpack v2 and peak design replaced the backpack with pretty much no question asked. Outstanding support and customer experience. I am a client for life!

never had problem with their customer service, top quality products with top rated service.

Got PD Travel bag (30L), steady usage and shoulder straps are showing age, started pilling and are very thin to the holding, no longer comfortable to wear with weight.

Support indicated, it can’t be serviced or replaced citing wear and tear. So I gotta find something different now, and it won’t be a PD bag.

Amazing customer service lifetime guarantee as promised sent new case without any hassle highly recommend

Bring back Marketplace! That distinguished PD as a leader in their industry.
Going to 3rd party resellers is just like the rest of your competitors.

Great gear and backed by a Lifetime Warranty that they actually provide. I've own dozens of bits of their kit and have claimed 4-5 times, without issue. Highly recommend.