I mistook this company’s site for Adobe Acrobat, which is easy to do, and bought their software. As I downloaded it, I realised my mistake and immediately emailed them asking for a refund. My money wa... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... Näytä lisää
Yritys on vastannut
Was okay trying to get a document sorted Charged 50p then 48 hours they charged me 39.90 for a monthly subscription before trying to cancel this!. I can’t log into my account Click on changed password... Näytä lisää
Yritys on vastannut
I found pdf-pro to be a convenient tool for managing PDF documents. The site is easy to navigate, and converting files is straightforward. However, I had issues with payment clarity that need addressi... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä pdf-pro.io
Yrityksen kirjoittama
![](https://cdn.trustpilot.net/consumersite-businessunitimages/61bafb94150950e56c0bf40b/profile-description/Convertdocu-com-n-1-des-convertisseur-2.jpg")
Yhteystiedot
Yhdistynyt kuningaskunta
- +44 2080687193
- contact@pdf-pro.io
- pdf-pro.io
4,2
Hyvä
11 t. arvostelua
On vastannut 59 %: iin saamistaan huonoista arvosteluista
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Fraudulent company
Fraudulent company. Charged my bank card 39.99£ and ignores any refund requests
2. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Abonnement automatique abusif
Bonjour
La fusion des 2 pdf c’est très bien passé par contre je suis abonné sans mon autorisation et je paye 39€ depuis 3 mois.
Impossible de me connecter sur mon compte pour résilier
Et numéro de contact pas attribué..
Merci de me répondre
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour Aurelien Bettembos,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Paid for subscription - No sign in
Paid for subscription and now won't let me sign into my account even after resetting password. Joke.
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Joe,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
SCAM! Avoid!
Avoid! SCAM!
I needed SSP went through NHS web and was asked to pay 0.50p for the download. Which I have paid. Byt today I been charged £39.90 and received an email stating i have been signed up to their monthly subscription! Which I absolutely did not agree to! There was nothing stated of any of these sorts. When I called for a refund they have refused and continued stating all info has been clearly stated on their page, which I disnt even go on their page, I went through NHS! They don't even have a proper website, or at least it's not to be found via normal search. It does not appear to be legitimate company and is working their profits on scaming people. These companies need to be reported to finacial Ombudsman, absolutely disgraceful! Company house states the company has been only registered this year June, yet they claim to be operating for longer than that. Also it states that it will charge person after 48h if not cancel yet they charged me after 24h!
AVOID! AVOID! AVOID!
28. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Karolina Daujotas,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Disgusting excuse of a company
Disgusting excuse of a company. DO NOT USE. Scam you into a £40 a month subscription (wasn’t aware of this) that you cannot cancel (even if i did know about the subscription), because your logins won’t work at all. I used the app to get a SSP form which is what I thought the 50p was for. All of a sudden today I have been charged £40 from my account which I need desperately as I’m unwell and can’t work. I hope the company will sort this out.
24. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Brandon Fry,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Just a SCAM website
It is right just a SCAM web site which is :
1) promoting the purchase of a service at a very low price (0.50 € for the assembly of some PDF files)
1) insidiously uses your data to create an account
2) After 48 hours, a charge of €39.90 is made ... which becomes monthly, i.e. the astronomical sum of €478,801 per year!
3) Your account is NOT accesible in order to quickly unsubscribe or use additional services
4) In order to unsibscribe once must use the "unsubscribe" entry at the very end of the main page.
Everything is written but the deceived user does not pay attention because there is NO explicit request for the subscription to this subscription. This is done implicitly (when you check the "terms of sale" box ... which no one ever reads)
The evaluation SHOULD NOT EVEN BE ONE STAR BUT ZERO.
20. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello THOMASSON,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
I did not sign up for PDF Pro
I did not sign up for PDF Pro. They charged me £39.90 and refused to refund. It is a bad company.
19. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Juliet Stewart-Brown,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Disgusting scam of a "company"
Horrible scam of a "company". You need 1 damn form of which is .50, then it subscribes you to a monthly membership of 39.90 if you don't cancel in 48 hrs. It's not clear to most people that you're even subscribing to anything. They have a termination button that does nothing so you can't cancel it even if you want to. I tried several times! They have a fake number to reach them and a contact form that they don't respond to. I had to cancel my card in order to stop this crap. $80 they got pur of me for 1 form.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Beth Maldonado,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Scammed into costly subscription
I bought a document from pdf pro for 50p. The document wasn’t what I expected but it was fine only 50p. I got lots of confirmation emails and I found that a bit odd. So I logged into my account to try find anything suggesting a subscription but couldn’t so thought all was good.Anyway today £40 for a subscription was taken out of my account. I do not need pdf pro and I’m a student I do not have that sort of money and am very upset. I feel like I have been scammed. When I reread my emails it said in the fine print about the subscription but no where else I just thought I was buying a document. I phoned customer service and they won’t refund me even though I do not need pdf pro. Genuinely so upset as maybe it is my own fault but I really do not have £40 that’s my food money. All I want is my £40 back feels like a complete waste as I have no use for the website, any legitimate/valuing customer service company would issue me a refund as it was a genuine mistake.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Ellie Kearney,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Accidentally subscribed
Accidentally subscribed, thinking I was paying 50p for a 2 page doc, then they try to take £39.90 off me. I can’t cancel my account/subscription as when I click the links to their website from the emails they sent the site looks really dodgy and I can’t even see where/how to use the login details sent to me and the contact page doesn’t do anything. Please cancel my account/subscription.
12. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
It would open on a iPhone and you pay…
It would open on a iPhone and you pay 50p then you see that you having to pay £39 a month they just out to robbed you done use them
12. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Miss Vivien,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
arnaqué moi aussi
arnaqué moi aussi ; j'aimerais avoir les coordonnées de cet organisme pour envoyer le formulaire européen de résiliation...
19. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour Annie Alloin,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
ATTENTION ARNAQUE
ATTENTION ARNAQUE !
Vous achetez une prestation à quelques centimes et vous vous retrouvez "abonné d'office" à une plateforme de "services" on ne sait où ! Très difficile d'obtenir un remboursement, seul un mail de contact est disponible.
Seule solution, opposer votre CB...
9. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour Anne-Marie,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Absolute scammers
Absolute scammers, paid 50p to download one form… end up getting ripped of £40 and saddled with a membership i didn’t want!
Then of course when you try to contact them… and I quote -“‘our amazing helpful staff” leave you on hold b4 cutting u off!!
6. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Tom Gawler,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
SCAM ALERT they are a scamming…
SCAM ALERT they are a scamming company Like others all I needed was a signed PDF and they charged me .50 for this. I said go ahead since I was in a pinch. Then at 2AM I got a charge for 39.90 and notified from my CC. I did not sign up for any monthly fee or any agreement. Sorry overseas company robbing anyone they can
5. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
Abonnement abusif
Bonjour, comme beaucoup d'entre vous, j'ai utilisé le service de pdf-pro que j'ai payé 0,50 cts sans savoir que je basculerai sur un abonnement mensuel non voulu d'un montant de 39,90€. J'ai été prélevée de la somme au bout de 48H. J'ai donc fait valoir mon droit de rétractation. J'espère être remboursée comme le veut la loi. En attendant je ne laisse qu'une seule étoile pour plusieurs raisons : nous payons déjà le service 0,50, je trouve anormal qu'un abonnement nous soit imposé, ensuite, le numéro de téléphone affiché sur le site ne fonctionne pas, donc pas de SAV disponible. Lorsqu'on écrit un email, nous recevons un mail automatique et non adapté à notre situation. Merci de bien vouloir me rembourser.
27. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Do not use this company
Do not use this company. I got here by going to a site that said it was free and with the IRS. I wanted a W9. I filled out a W9 and downloaded it, but never used it. They charged me .50 cents. Since I thought it was free, I thought that was okay. At 2am, I get a notice they are trying to take 39.99 off my credit card. I never signed up with the company for that. I don't even have a password or an account. They have my credit card info and say I have an account. I never would have signed up for 40$ a month to create a W9. I never saw anywhere anything about 40$ a month. Then I had to cancel something I never signed up for. It is disgusting how they fool you into a way to charge you simply by giving your information where they say they will not charge you anything.
31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Hello Carol Lee,
We are sorry that we did not meet your expectations. We thank you for your feedback which will allow us to improve our service.
We remain at your disposal from Monday to Saturday from 8am to 20pm by email at contact@pdf-pro.io. You will always get an answer from us so don't hesitate.
Our customer service remains at your disposal.
Thank you for your confidence.
Sincerely,
The Pdf-pro team
J'ai bien suivi le protocole pour avoir…
J'ai bien suivi le protocole pour avoir une signature électronique sur un document Je vous ai réglé 0,50€...
Et je n'ai pas reçu par E Mail mon document signé Après avoir téléphoné au numéro situé plus bas, une personne m'a envoyé promener, et à raccroché.
1. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour Flore Nedelec,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Après un accès au service facile et…
Après un accès au service facile et avoir payé 0,50 pour une prestation conforme, j ai cliqué un peu vite et me suis retrouvée avec un abonnement facturé pour presque 40 euros. Malgré un désabonnement quelques minutes plus tard, cette somme a été encaissée sans retour. Des courriels échangés avec cette société n ont rien fait. C est très malhonnête comme pratique. Refusez tout contact avec cette boîte
24. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour Coste,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
Arnaque
Arnaque! vous souscrivez à un service de 0.5euro et ensuite ils utilisent vos données pour vous prélever mensuellement sur votre compte.
Arnaque assez bien ficelée. Je vous le déconseille fortement.
15. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä pdf-pro.io
Bonjour Daniel Garcia,
Nous sommes désolés de ne pas avoir répondu à vos attentes. Nous vous remercions pour votre retour qui va nous permettre d’améliorer notre service.
Nous restons à votre disposition du lundi au samedi de 8H à 20H par email à contact@pdf-pro.io. Vous obtiendrez toujours une réponse de notre part alors n’hésitez pas.
Notre service client reste à votre entière disposition.
Merci pour votre confiance.
Cordialement,
L’équipe de Pdf-pro
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