pcandmacrepairs.co.uk Arvostelua 

196
•
TrustScore 4/5 tähteä

4,0

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Good old -fashioned excellent customer service.The came within 45 mins of my call, to my home address. He sorted out my email problems in a trice.I couldn't believe how good his knowledge was. Total... Näytä lisää

Saanut 4/5 tähteä

Jon did us a favour by coming home and working on it rather than taking it away. Also, he diagnosed the problem correctly and found the quickest solution under the circumstances so that we could use t... Näytä lisää

Saanut 4/5 tähteä

I recently had a fantastic experience with pcandmacrepairs.co.uk. Jon, the engineer, arrived promptly after my request for help. He quickly fixed my Mac and provided clear instructions on maintenance... Näytä lisää

Saanut 5/5 tähteä

Jon at PC & Mac repairs was excellent, I called him at around 5.30pm explaining the issue around the iMac I have and he was able to troubleshoot. Within an hour he arrived and made the fix necessary,... Näytä lisää

Yrityksen tiedot

  1. Tietokonekorjaaja
  2. ja myös
  3. ATK-tuki ja -huolto
  4. Käytetyt tietokoneet
  5. Tietojen palautuspalvelu
  6. Tietokonekauppa
  7. Tietokonelaitteiden valmistaja

Yrityksen kirjoittama

We have over 25 years experience fixing any PC or Apple Mac problem in homes and business premises.That means we've fixed over 40,000 computers so far! We provide a mobile, visiting service only. Our callout fee includes one hour of labour.After the first hour we charge by the half hour, or part of. All materials supplied are charged at cost price.


Yhteystiedot

4,0

Hyvä

TrustScore 4/5 tähteä

196 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 66 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,0

Kaikki arvostelut

(196)

14 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Scammer!!!!!!!

Scammer!!!!!!!

Fraudster!!!!!!!!

Stay away from this man, lack of technical ability, rude and unresponsive when informed of poor repair.

Cancelled original appointment even though I'd taken afternoon off work for his visit. When he did turn up would only accept cash and left laptop in a worse state than when he arrived. Then when informed of the problem said he'd return the next day.

On following day blocked my no. and ignored text messages.

Only when called on another phone no. did Jon answer call to then tell me it's not his business and to contact his imaginary boss.

This very well spoken conman then went on to tell me that in the couple of hours after he'd left my house that I'd damaged the laptop again.

This man is giving people trying to run small businesses a bad name.

Please check the many poor reviews of this cowboy and don't make same mistake I did in trusting this joker.

21. tammikuuta 2023
Oma-aloitteinen arvostelu
pcandmacrepairs.co.uk-logo

Vastaus yritykseltä pcandmacrepairs.co.uk

Afraid this man is the scammer, not us.We fitted a new screen to his laptop.His mother saw it working and paid because of this.He came home 6 hours later and tried to say it wasn't working.Their original screen was chewed by thier dog, so no doubt the dog also damaged the screen we fitted.
When we refused to refund damge to our screen caused by his dog he then tried to scam us by saying a pin on the screen was bent.This was false as ( any PC engineer will tell you) if any one of the pins had bent the screen wouldn't have worked like we showed his mother earlier on in the day.

Saanut 1/5 tähteä

FRAUDSTER AND CONMAN

FRAUDSTER AND CONMAN - STEER WELL CLEAR
FRAUDSTER AND CONMAN - PLEASE READ BEFORE USING THIS "JON" CONMAN - SAVE YOUR MONEY
UPDATE: I contacted Jon as I needed a new memory module which required him to be able to solder in a replacement which he said he could do. However he never did this as the problem continued when he returned my laptop, and after running Apple Diagnostics is shows there is still an issue with the Memory Module.
If I could upload the screengrab here I would.
All this con-man fraudster did was reinstall the hard drive, which he had the audacity to charge me extra for in any case.
I paid a total of £425 him, £80 in cash as a deposit.

Because this charlatan is a complete conman and FRAUDSTER he asked me to pay by Paypal using Friends and Family as this does not cover you if you need to make a claim, which this conman knows perfectly well.

I am reporting this FRAUDSTER to Action Fraud and Trading Standards and I suggest that anyone reading this does not use him and DO NOT UNDER ANY CIRCUMSTANCES PAY USING FRIENDS AND FAMILY VIA PAYPAL as he knows perfectly well you're not covered.
Paypal will be investigating Jonathan Dickson and all the "friends and family" payments he's receiving when he is a business and service.
My fault for trusting him and doing that and doing what he asked me to do there.
Please don't make the same mistake as me. Steer well clear of him.
I had to buy a new laptop.

Incidentally, I tried to resolve the issue with him directly but he blocked my mobile number. I called him up directly and he puts down the phone, because of course he does not want to refund any money.

ActionFraud contacted and a report filed.

UPDATE - THIS FRAUDSTER FLAGGED THIS REVIEW AS UNTRUE, WHEN IT IS 100% THE TRUTH, SO I'M RE-POSTING TO WARN EVERYONE ABOUT HIM.

Second update - as I've just seen the response to my review. This individual was given clear instruction to solder in a new memory module. I asked him, as I said in my review, in my initial call whether you could solder in new RAM which he said he could do. He did not solder ANYTHING in. He has been reported to the Police, Trading Standards and ActionFraud. I am most certainly not "unhinged" – I could have put that £425 towards a new computer. It's a lot of money. Note the other reviews that also reveal the truth about him.

6/4/23 I've just seen this conman's further response to my comment above. In response, I have every single email I sent you - two weeks after you handed me back my computer and ripped me off - the emails are dated, and include attachments which show my computer was still not working – with screen grabs of EXACTLY the same report when I ran diagnostics. The fault numbers of the memory modules were exactly the same. You did not respond to my emails. I have saved them all, and ActionFraud have them too. I am screen grabs, attachments and a video (which you are also sent) that clearly showed my my Mac was still faulty. The one thing you haven't answered is whether you soldered in memory as I asked you too - you've gone very quiet abou that in your responses here, because you know you didn't. And as you persist on lying about what you did, I am contacting TrustPilot's whistleblowing teams and supplying them with all the EVIDENCE of this case and how you operate. The lengths you go to, to lie, is quite something.

1. heinäkuuta 2022
Oma-aloitteinen arvostelu
pcandmacrepairs.co.uk-logo

Vastaus yritykseltä pcandmacrepairs.co.uk

This unhinged woman has been stalking us and has been reported to the police for harrassment.
We have explained many times the situation.The Macbook laptop had 4 separate memory modules.We repaired the one which was faulty, and the laptop was returned working perfectly.
3 weeks later she said the laptop wasn't working . We assessed that the damage was to another of the memory modules.Clearly not our fault-just unfortunate.She wasn't willing to pay for the repair to this other ram module (her prerogative,of course). We understand her disappointment, but this is no reason to abuse us when we have done nothing wrong.
Last week she called me and launched into a tirade of 4 letter words ,including calling me a "c**t".We have reported her to the police for harrassment.
We were contacted by Action Fraud and they were perfectly happy with our explanation.
She has been asked on several occasions to provide proof of her accusations, which she has failed to do.
This review is entirely unmerited.

Saanut 5/5 tähteä

Great Service

Great Service. Gave clear points and helped every step of the way. I had been searching online on the fix for my problem for days until I found this company which helped me to get my pc up and running again.

30. marraskuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fast, Professional & Excellent Service

Having nursed along my iMac that constantly had the wheel of death (spinning ball) pop up every time I opened a document, a file, and in general going so slow and apple support telling me I needed a new hard drive or perhaps to replace the iMac which is 9 years old was currently not an option, financially.

We live in such a throw away world and I thought surely not...... it must be something that can be rectified. I searched on google and found Jon from pcandmacrepairs.co.uk - wow within a day of the call my iMac was firing on all cylinders. Thank you so much for the super fast service and now a super fast iMac. Delighted and grateful to you.

26. toukokuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Not recommended - no technical skills and no integrity

I should have paid more attention to the reviews left by other users of this service providers - I had a bad experience with them. The person that came to fix my computer had no experience in the setting of my computer, and all he did was to reinstall windows from scratch, something that takes just few minutes. He spent the rest of his time trying to learn from YouTube videos what to do! Worse still, he admitted to be out of his depth, but asked to be paid for TWO HOURS of work! After I objected he agreed to charge for "only" 90 minutes. In short, if you rely on them and get stung and you have read this - you can only blame yourself.

Addendum: After a year of silence I get a 'reply' from the company. So they admit that they didn't know how to solve the problem (fair enough) but then go on to say that it is absolutely right for them to learn HOW to solve the problem - on my expense!!! So - they can spend the time learning how to solve the problem - and charge me for that! (By the way, even after 30 minutes of watching videos he still didn't have a clue how to resolve the problem). If that reply doesn't show you why so many people have left a 1 star review - well, I guess nothing will.

Addendum2: The business owner asked his name to be removed from this review - but as the company looks like a one man band judging from the fact that only his name is ever mentioned in all other reviews - I don't mind doing it.

7. maaliskuuta 2022
Oma-aloitteinen arvostelu
pcandmacrepairs.co.uk-logo

Vastaus yritykseltä pcandmacrepairs.co.uk

We may well have looked at a Youtube video! Even an engineer with 25years experience can't be expected to 100% of every single problem that can occur with something as complex as a computer.So that criticism is totally unfair.He then goes on to complain that we did 30 mins of work for free!! Very odd indeed.

Saanut 4/5 tähteä

Got it sorted ...

I randomly looked for help & support for my IT issues, problems and requirements... Jon came to my home.. everything was sorted there and then plus a diagnosis and a prognosis to consider..... I like this .. Thank you

25. helmikuuta 2022
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

AVOID at all costs !

A real test of the integrity of a company or in this case a one man band is when things don't turn out as expected. He was very quick to turn up and charge £175 for 40 min work ! then when issue was not fixed and the free software he installed expired then no response to calls, e-mails, Wassap etc. Apart from being a con artist you should never expect any business or person to simply evade your calls. Guess what, I called from another number and miraculously the call was answered. The no fix no fee is a farce...

I am highly spectical of the positive reviews or perhaps he simply did a 'central-alt-del' on the machine and re-installed. Try this yourself first !

Times are hard and £175 down the pan is never a good experience and do not wish this on anyone, especially when working from home and having a functioning computer is a necessity.

13. helmikuuta 2022
Oma-aloitteinen arvostelu
pcandmacrepairs.co.uk-logo

Vastaus yritykseltä pcandmacrepairs.co.uk

The 4 programs referred to were a combination of free and paid-for.it was made clear the free program would expire, and we showed how to buy the full version.Some people clearly don't listen properly.

Saanut 5/5 tähteä

I would highly recommend Jon

I would highly recommend Jon. He went above and beyond by completing the laptop fix I needed overnight and then met me the next day so I could pick it up. He was also heading off on holiday the following day, yet ensured that he did the job for me. He had extensive knowledge of how to work around the issue which had embedded itself and got my laptop up and running.

28. tammikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great at home service

Great at home service, very quick and retrieved my data from my ancient mac that had finally died. And also very reasonably priced.

19. tammikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

PC and Mac Repairs were professional…

PC and Mac Repairs were professional and efficient. I contacted them and they were the only company I could find that could get the parts needed and fix my MacBook Pro and within days of making contact. I highly recommend and I will use this company again if needed.

9. tammikuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Quick Remedy

Jon worked quickly when he arrived, and identified the issue with my MacBook Pro 2012 instantly.

After trying to install a new SSD, he discovered a further hardware issue, which he swiftly took away and remedied.

Jon also upgraded the RAM, and this was all at a fixed price agreed before the job.

If you want to refresh your old MacBook, Jon is your guy.

23. joulukuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Jon was absolutely brilliant

Jon was absolutely brilliant! After spilling a mug of tea on my laptop, I didn't think I had much hope - however my laptop is now up and running again and Jon set me up with various antivirus software programmes, backed up my work and updated my laptop (for the first time since I purchased it five years ago...). Would highly recommend.

1. joulukuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Keyboard failed on my 2015 MacBook Pro

Keyboard failed on my 2015 MacBook Pro. Apple Seller wanted more than the machine originally cost to repair it!
Found this company via Google and job done. Keyboard replaced, machine and software serviced and upgraded during the visit, at my home, for less than 25% of the Seller’s quote.
Jon arrived late, these things happen, but I was informed and asked if coming later would be ok, it was, so no complaint there as the job was done quickly, efficiently and at no inconvenience to me.
Will be using the company again to look after all our computers as and when required - very happy customer.

14. syyskuuta 2021
Oma-aloitteinen arvostelu

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