pawfect4pets.co.uk Arvostelua 

Ordered for the first time, I ordered a dog coat for my dog and it fits him like a glove. Will be ordering again in future! Not sure why there are so many bad reviews. :)

Avoid this company. It's clearly a drop-shipping company supplying stuff direct from China. Placed order for two items. Item 1 took 10 days to come. Product is ok, but cheap quality. Item 2 never arrived. Emailed numerous times to find out where it was. Eventually told out of stock. Then had to email a few more times to get a refund. That has only just been processed, more than a month after my initial order. Amateur outfit, best avoided.

Ordered a 5XL dog coat with harness, having liked the style seen online. Unfortunately, there was a defect with the stitching on the item received so I emailed the company. Phil responded almost immediately, despite being out of hours, and sent another without delay. I received the new coat this week and it's perfect - fits snuggly and the dog seems happy! I can't complain about the product or customer service and would use this website again.

We purchased 2 dog jackets and, having carefully measured the dogs, they were a perfect fit. The delivery date was clear so we knew we had to wait, and they arrived exactly as expected. Good quality and value for money which was a pleasant surprise after reading some of the reviews

Ordered dog coat 22nd Nov received by evri on 24th Nov to date product still not received . Chased pawfect4pets who said update from evri will be delivered by 5th Dec . I’ve chased evri they have no update or any delivery info
Requested a refund 3 emails later still no response from pawfect4pets despite their website saying contact us we are happy to help !! No coat , no refund . They claim to have great reviews on google but I’m doubtful

I had quick responses to emails re measurements for a dog coat. Despite sending precise measurements, I was advised to get a particular size but it’s much too big - but Phil at the company will not refund me. I can only get an exchange. Any reputable company would refund goods in perfect condition. The item wasn’t quite like the photo which looked much better of course. I went to some trouble to get the measurements right but the actual item is much bigger than stated. I’m not happy and don’t recommend anyone to use this company. It’s very poor not to exchange such items which are often difficult to get right. Don’t buy from them,

Ordered a luxury doggy sofa in dark green and received a car dog bed in orange and pale green. The offered a refund of £12 which I refused however on checking the website the bed I received is more expensive than the bed I ordered, they then offered a refund of £16 which I took for fear of being blocked. I have received the refund and they were very quick to respond.

Absolute joke! I did measure my dog and order what it says in the chart, but been sent wrong sizes. I E-mailed straight away,but I've been told this is the right size. No more replies, no solutions for the problem whatsoever. By the way, all items are from AliExpress but way more cheaper there and actually delivery is quicker than pawfect4... website and items looks good but delivery, prices and customer service NO NO NO. Especially you can cheaper and quicker!!!

I was dubious about buying coats for my Miniature Dachshunds online but the coats are wonderful .
Light , cosy & easy to fit . I bought two XLs & am very pleased .
Highly recommend them

Poor customer service. Waited over 10 days for product by which time I had to purchase an alternative.
Phil, the owner deflects and makes returns so challenging that people 'give up'. Appalling customer service.
Save your money (and time) and go to a reputable high street store.
I will continue to pursue refund.

I was concerned after seeing the reviews which I looked at after I'd placed my order. I'm glad I looked after as I wouldn't have ordered but so pleased I did. Yes it took over a week for delivery but it did state this when I ordered. Very pleased with the anti anxiety dog bed I bought. My dog loves it, he's a back sleeper and an older dog so the extra base padding is great for him.

Be careful!
After requesting a refund follow an online purchase I was initially told the company doesn’t do refunds. It was only after informing them that they had a legal obligation to refund that they reluctantly said they would refund but only after accusing me of not measuring my dog correctly!
I then had to chase this refund up and when I finally got my money back the money refunded was £3.00 less than the cost of the coat.
Appalling customer service. I’ll never buy from this company again.

Do not order from this company, save your money & go elsewhere - dreadful experience. Ignoring request for refund despite goods being returned a month ago.

Absolutely shocking company, do not buy from them.
I ordered a dog bed from them, still waiting to this day for it to arrive. It’s been over 4 weeks since ordering and paying for it, contacted them multiple times via email with no response whatsoever, companies like this need shutting down.

Poor amateur packaging. The address label was hand written and sellotaped on, the bag was torn leaving a bit of the bed exposed. The bed itself “Anti anxiety/ calming dog bed” was poor quality. Thinner than the cheap ones you can get on B&M type stores.

I ordered a dog bed 10 weeks ago on 31st July which I never received. I have emailed info@pawfect4pets address twice with no response and also submitted the online form, again with no response. I received a dispatch email from info@pawfect4pets on 3rd August (with no tracking info) so they are definitely able to send and receive my emails. Gutted to have had my money stolen but hopefully this can be a warning to others.

Response to reply: order number #P4-66558

the ocean cooling bed bought an xxl or something and there's no cooling technology in it it's just a cheap sponge mattress

Personally I would avoid this company.i asked the question on shipping before purchasing .was informed bed would arrive within 4 to 5 days .so I purchased.
Nothing arrived for weeks.had to contact seller .as no single contact was made to myself on by them.
Very poor communication. Eventually confirmed by seller that parcel was lost so they agreed a refund..no issue there..after requesting twice after a few weeks .where was my refund?. Totally ignored.....eventually I got paypal resolution centre involved who got my money back for me.

My personal opinion on my purchase?
Poor communication
Lack of interest in helping
Blatantly ignorant and not very trustworthy.
This is people's hard earned money you are dealing with..

PayPal outcome.........
Case Status:Closed
The case has been closed in your favour, because the seller's tracking information was found to be invalid. We're sending you a full refund of £112.99 GBP.

I think all the negative reviews and complaints speak for themselves on this company

Thanks

Placed an order on 14th July and still haven’t received the product. Contacted them last week and was told Evri had lost the parcel and I would have it by the weekend. Still haven’t received my order.

Item missing from order. The communication form on the Website is not working to contact them and report it.Cheap material and the cooling mat for dogs is not cooling at all.
Order #P4-66436 (July 27, 2025)

Reply to your answer:
You didn't get any message from me because your website doesn't work. It wouldn't send the message.
The cooling mat doesn't work as I tried it myself and didn't seem to make any difference to my body's temperature. while the gel cooling mats does. Unless you think your product is species specific.
If you would have provide in your website an email instead of your contact form I would have send you there.
I went to your website to find the contact details and your form came up, not your email. Didn't find any live chat either. Otherwise would have used it.
When exactly did I say that I just placed my hand on it???
How about resting my whole leg on it for 30minutes? And before you will make assumptions again. My whole leg is not more 25Kgr for an XL size cooling mat.
But right, I'm the one here that hasn't said not even one thing correct!!!
Not even that my order arrived incomplete.
Apologies for my halusination and the discomfort I've caused you.