pawfect4pets.co.uk Arvostelua 

340
•
TrustScore 2/5 tähteä

1,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Very poor customer service, 1 of 2 items never arrived, had to chase up with 3 email, was fobbed off/ignored. Fortunately just been able to get a refund from PayPal. Do not recommend this company at a... Näytä lisää

Saanut 1/5 tähteä

OK so I placed an order and realised IMMEDIATELY I'd put .con instead of .com on the end of my email. So I emailed them as no phone number is available on their website not unusual I guess these days... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

My dog loves his new donut dog bed...perfect size for him He's a cockapo and we ordered a large size. He loves to sleep with his head supported hanging over the side so he's very happy and looks comf... Näytä lisää

Saanut 1/5 tähteä

My order arrived late, I emailed to try and find out when it was due however did not receive a reply despite the website stating 24/7 customer support. My order finally arrived and the dog bed I orde... Näytä lisää

Yritys on vastannut


Yhteystiedot

1,8

Välttävä

TrustScore 2/5 tähteä

340 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 79 %: iin saamistaan huonoista arvosteluista

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1,8

Kaikki arvostelut

(340)

112 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

DROP SHIPPING

DROP SHIPPING - use your name and address and ship directly from Temu or similar - even use the same photos …. Do not use

3. lokakuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

We DO NOT ship from Temu. We have our own factories and have been running 3 yrs longer than Temu. If you could please provide your order number so I can identify who you are before I flag this dishonest review.

Saanut 1/5 tähteä

I wish I had read Jo’s and others views…

I wish I had read Jo’s and others views of this “family” business before I bought the dog bed!
Rude…yep, never been spoken to like that before, when asking for a refund, because I didn’t like the quality of the bed….actually my dog wouldn’t sit in it!!
I was told they had been in TV, wow that means a lot.
They need to get a better customer service attitude!!!

23. syyskuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Hillary you told me you wish to return because its made of nylon when its clearly obvious its made of cotton. You questioned this and thats when I refered to our description and TV endorsement. I said we will refund if you return and you said you will keep the bed. I wasn't rude and apologise if you felt I was. I was simply explaining what the bed is made off. And just because your dog won't lie in it doesn't mean the bed is the issue.

Saanut 1/5 tähteä

RUDE RUDE RUDE

RUDE RUDE RUDE
Update - did not keep item refused delivery - have proof of delivery screen of delivery driver of item refused - took video with neighbour as witness as I thought this might happen
Also I have blocked email address as didn’t want to receive any further rude threatening messages. Again evidence available
DO NOT USE THIS COMPANY - shipped straight from China……
Email response rude and now threatening with a defermation claim because I’ve put up a negative review .
He has also sent me very rude emails and I feel threatened and bullied
Also the responses he has put in his reply are edited to make me look bad
EDIT- the owner emailed me directly warning me to take this post down otherwise deformation action would be taken.
This is an abuse of my personal data by contacting me via email about something other than my purchase . Also use of any information I have provided to this company cannot be used for any other purpose then providing me for goods .****** I request publically to this company that all my personal information be deleted and request no further contact as this has caused me upset and stress . ***** Threatening emails of legal action are a misuse of personal data .
It seems like I’m not the only one who has suffered reading the other reviews .

Update - did not keep item, refused delivery - have proof of delivery screen of delivery driver of item refused - took video with neighbour as witness as I thought this might happen and photo of parcel , which had been sent from China . Refused delivery on 18/09 - have tracking email from Evri.
Also I have blocked email address of owner as he was sending me emails from his personal address and didn’t want to receive any further rude threatening messages. Again evidence available HAPPY TO PROVIDE ALL TO TRUST PILOT (and have already done so)

18. syyskuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Jo emailed me at 7.13am on the 18th Sept in an agressive tone. There was no Good Morning or simple Hello just an agressive wheres my order with plenty of explanation marks. On responding to her within 2mins of this email I explained our standard delivery terms were 5-7 working days on all dog jackets due to high demand. She ordered on the 9th, item shipped on the 11th and I explained was already with Evri and due for delivery that morning.

She then proceeded to reply in an equally rude and agressive manner to say she now didn't want the jacket even though it was hours away from being delivered. Had she of simply read our shipping emails or website information she would of realised the very reasonable delivery terms. She also states item has come from China. It has not. Our raincoats are made in China but not shipped from there. How she can presume that without seeing the package is a mystrey to me. Also 6 days to get from China is not possible.

I then responded to say dog jackets are exchange only but if item is refused we will of course refund. At this point I called out her rudeness, to which her response was again sarcastic and rude. As she is a fan of evidence these emails have been sent to Trustpilot but as she is deemed a customer they cannot publish.

Nothing in our tone was agreesive or rude and I feel she made this review as she knew her tone and manner was wrong. Not sure why you would refuse delivery after chasing it that same morning? Odd to.say the least.

She refers to our behaviour but I can guarentee nothing we said was threatening or bullish. We sent a legal letter of defamation over due to the nature of this review and its inaccuracies. She then proceeded to not respond to it and blocked us. The letter simply asked her to edit the review to a truthful one but we never asked her to change the star rating.

We then heard nothing after this which was the 19th sept. We have not received the package back or had any warning from her that she had indeed refused this as she had blocked our email. I have since been in touch with Evri to look into the whereabouts of our package. When we eventually get a response customer will be refunded.

I feel her manner and tone to be very offensive and had she had just sent a polite email all of this nonsense could of been avoided. Its a shame she feels the need to write such a review after we responded to her emails in very quick succession.



Saanut 5/5 tähteä

All Seasons dog jackets

Last year I ordered 4 Waterproof dog jacket with harness for my 4 Morkies which were great. In June 2024 I ordered 4 All Seasons dog coats. When they arrived they were too big, and Pawfect4pets were extremely helpful and replaced these, they even sent the replacements before I'd returned the other ones. Their customer service is excellent and I can't recommend them enough.

7. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY, IF I COULD GIVE IT A ZERO STAR I WOULD. MY ORDER NEVER ARRIVED, I WAS PROVIDED FALSE TRACKING INFORMATION AND THEN LIED TO BY THE OWNER. AVOID! AVOID! AVOID! AVOID! You certainly did not offer a refund and I have your messages to prove otherwise hence myself making a claim through PayPal to retrieve my money,plus I didn't wait a month I waited 15 business days as per your terms and conditions. You seem to have an answer about everyone's complaint and blame them. WE CANT ALL BE WRONG, AVOID ,AVOID ,AVOID! If anyone can send 6 emails in 30 seconds I would be very surprised! The only rude person is yourself and you have also just proved how much you lie. I ham happy to supply screen shots of your lies to anyone who would like to see? What an awfull company and awfull customer service. I hope everyone reading these reviews can see what a charlatan you are . AVOID, AVOID AVOID!
Again you are showing what everyone is saying about you and you awfull company :)) when will you learn?? You are your own worst enemy.

9. heinäkuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

You were not given a false tracking number and product was sent as we can prove! The Yodel tracking number was sent but unfortunately item was delivered to the wrong postcode. We offered you a resend or refund. You choose a refund and we refunded within minutes via your paypal. We apologised despite your many rude emails (6 within 30secs!). Customer also waited a month before contacting us to advise something was wrong.

** no we said to you we will refund or resend and you proceeded to open a paypal dispute after sending 6 emails in the space of 1 minute!! Also it was a month since you ordered. You ordered 6th July and contacted us on the 4th Aug! So don't you tell us we are lying. We provided trackinb numbers and gave the reason why the delivery wasn't made. We sent correctly and can prove this with the address label. Sometimes couriers can loose items and we apologised to you. Your attidude is very poor!*

** please show our responses they are nothing but polite! We welcome it. We will also show the 6 emails in 1 minute that you sent! With a very very rude tone! The only one inpolite here is you. We apologised nicely and refunded the item straight away. You choose to open a paypal dispute. We were not disputing anything!**

Saanut 5/5 tähteä

My One-stop Shop for Pet Supplis

Pawfect4Pets has been my go-to for all my pet supplies. Their website is easy to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here, Highly recommended!

17. heinäkuuta 2024
Saanut 5/5 tähteä

Consistently Positive Experiences

Every experience I've had with Pawfect4pets has been positive. The quality if their products is unmatched, and their prices are very reasonable. My recent purchase arrived in perfect condition, and my pets are thrilled. Their customer service is top-tier, making the entire shopping experience seamless. i wouldn't shop anywhere else for my pet supplies.

2. heinäkuuta 2024
Saanut 5/5 tähteä

Great Shopping Experience

Pawfect4Pets has been my go-to for all my pet supplies. Their website is easy to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here. Highly recommended!

30. kesäkuuta 2024
Saanut 5/5 tähteä

My One-Step Shop for Pet Supplies

Pawfect4Pets has been my go-to for all my pet supplies. Their website is east to navigate, and they offer a wide range of high-quality products. My recent order was delivered quickly, and everything was packaged well. I appreciate their excellent customer service and will continue to shop here. Highly recommended!

3. heinäkuuta 2024
Saanut 5/5 tähteä

Fantastic Quality and Speedy Delivery

I recently purchased several item from Pawfect4Pets, and I'm extremely satisfied. The quality of the products is fantastic, and they arrived promptly. My pets loves everything! The customer service team was also very responsive and helpful when I had questions about my order. I highly recommend Pawfect4Pets to all pet owners!

2. heinäkuuta 2024
Saanut 5/5 tähteä

Excellent Service Every Time

Pawfect4Pets consistently provides excellent service and products. I've ordered from them multiple times, and each time the experience has been wonderful. The products are always of the highest quality, and their shipping is prompt. Their customer service team is friendly and quick to assist with my issues. Highly recommend Pawfect4Pets for all pet owners!

2. heinäkuuta 2024
Saanut 5/5 tähteä

Highly Recommend Pawfect4Pets

I've been a loyal customer of Pawfect4Pets for a while now, and they never disappoint. Their products are top-notch, and they always have what I need for my furry friends. The delivery is fast and reliable, and their customer service id exceptional. I can't imagine shopping anywhere else for my pets'needs.

1. heinäkuuta 2024
Saanut 5/5 tähteä

Excellent Products and Service

I recently purchased several items from Pawfect4Pets, and I'm extremely satisfied. The quality of the products is fantastic, and they arrived promptly. My pets love everything! The customer service team was also very responsive and helpful when I had questions about my order. I highly recommend Pawfect4Pets to all pet owners!

2. heinäkuuta 2024
Saanut 1/5 tähteä

Dire- keep away cheap not for purpose products

Dire. The products are cheap crap and you can’t get hold of anyone don’t buy!
I bought a honeypot bed in size Large for my 3.4kg Persian cat and she doesn’t fit. In fact I think only a pet rat or small rabbit would fit in it maybe.
The quality leaves a lot to be desired and good luck emailing or trying to live chat with them- bloody awful! Never again!
As you can see from the response, the company have a bad attitude and cannot take the fact that I have called them out on the inability to contact them. Saying that my review is not accurate says a lot about the business. It doesn’t matter where it is sold when the product is not fit for purpose. My cat is only 3.4kgs and can be verified but the bed is tiny! Why would I spend the time posting a bad review if this weren’t true-I was hoping to post it on Instagram as a win but I most certainly won’t be. I would look at other reviews where people have found the products on Temu, maybe their other products are ok but I wouldn’t risk buying from them ever again!

1. heinäkuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Firstly your abusive review is uncalled for! We have received no email or communication from this customer! The customer order a honeypot cat bed in large. This is a burrowing cat bed sold by us Amazon and another 6 retailers. Its great quality and has been sold for last 4yrs. Despite customer saying its crap, what an awful attidude! If customer had a 3.4kg cat it would be fine, as I have a 5kg cat and a large one of these and he fits no problem! If the customer emails us we will refund, but we will dispute this review and her awful.attidude.

Saanut 1/5 tähteä

Extremely unprofessional and from Temu

I can confirm that products are from Temu. Found my cat bed on there for less than half the price and these guys even used the same photo! Contacted customer service as I wanted to cancel. Extremely unprofessional… literally tried shouting over live chat in capitals when I confronted them for their products. Avoid at all costs. Better off at pets at home.

10. kesäkuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Our products are not from Temu! Our business started in 2020. Temu started 3yrs later in 2023. We can prove we use our own supplier and that this item was sold from the start. We use our own supplier. Quality of our products is far different from Temu. This customer claimed she could see into the future and told me our products were poor quality even before she had seen them! Not sure how thats possible, is she Mystic Meg??? Her attidude towards us was rude and she would not listen to us even when we told her our products are NOT from a company that started 3yrs after us.

She made so many assumptions and continued her rude replies even after we told her 10 times if she didn't want the item once received to return it! We repeated ourselves over and over to the point where it became frustrating as she just would not listen. How can you make an assessment of the product without even seeing it!! When she did receive she didn't even unpack it to view it. She ignored all the 5 star google reviews we have and our website reviews and made assumptions about us based on a few negtive reviews on here. It really is a shame that people don't listen or read delivery terms or attempt to understand the business.

LEIA- Maybe before making false accusations LISTEN to what you are being told. Proof of our chat and supplier documents will be sent to Trustpilot. If this false review is not removed I will start a deformation claim! You have no right to falsely accuse us of ordering from Temu.

Saanut 1/5 tähteä

Bad quality, rude customer service.

Terrible quality dog bed - lumpy flat padding. Looks nothing like the photos. Suspect has been shipped from Temu as they offer identical looking bed for a fraction of the price and it took over 2 weeks from dispatch to the bed arriving. Very rude and condescending customer service when requested a refund. Had to pay my own fee for return. Sent the bed back 2 months ago via first class delivery and still not seen any refund. Have not had a reply to my most recent emails.

16. maaliskuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Elena

We do not get our items from Temu and find that comment both rude and disappointing! We provide you with clear delivery times prior to ordering. Your item took 8 days to arrive so well within our standard delivery terms. Also the Anti Anxiety Dog Sofa Bed you bought we have been selling for 4 years long before Temu even started and the item in question was endorsed by ITV in 2021! Your accusations are again assumptions based on no facts! We also have received no emails from you apart from the initial email to return. We were not rude at all and asked it returned if you were unhappy with the item. We never received this item back which is why you haven't received a refund for it.

Saanut 1/5 tähteä

Ordered a dog hoodie

Ordered a dog hoodie. Checked the size guide, measured my dog and ordered the size recommended as per size guide
Item arrived and is so small and doesn't fit. Total waste of £20.

24. toukokuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Ciaran,

We have not been contacted by you or any communication from you! Whats your order number? Our size guide is accurate to the mm so this review is false! We happily exchange all dog jackets so not sure why you felt the need to write this?! I will be challenging thru this platform!

Saanut 1/5 tähteä

Order dog bed

Order dog bed

Took ages to arrive

Didn't even bother opening packaging as I was sure they probs ordered off temu waiting then sent to me for big profit.

Trying to get a refund I was told surely I can find use for the bed as they are very disappointed in me which was unacceptable.

Pleased I used PayPal to secure my money

13. toukokuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Rebecca we do not order our products from Temu and the quality is far superior to that of any temu product. Not sure what you base these blind assumptions on? Also we have never ever refused a refund and gave you a refund so not sure why you feel the need for such a review?! We give very clear delivery terms prior to ordering and remind you again in the shipping emails, something you never had issue with or raised with us! A very unnecessary review.

Also you did open package as it was returned with the bag open!

Saanut 5/5 tähteä

2 happy dogs and owners

Have just received the large dog car seat, which is almost the size of a sofa. It's perfect for our Westie and Jack Russell. They can cuddle up on long journeys without both having to try and squidge on one seat.
After reading the negative reviews I was a little nervous but the whole process took 2 weeks and I was informed along the way about my order and given a delivery date.
I would definitely rate this 5 stars and wouldn't hesitate to use them again.

23. huhtikuuta 2024
Oma-aloitteinen arvostelu
pawfect4pets.co.uk-logo

Vastaus yritykseltä pawfect4pets.co.uk

Thanks Valerie. Glad your dogs love their new car seat bed as much as we do!

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