Paul Rigby Volvo Arvostelua 

What can I say. The young lad I spoke with at the service counter wasn’t even bothered, they way he spoke down to me was actually upsetting. All I wanted is a quote for repairs on my vehicle, and got treated in a hateful way. Clearly the guy had a problem with someone of my colour. Otherwise he wouldn’t have spoken down to me, very short with anything I had asked, and he thinks I didn’t see him roll his eyes at me. Especially with his short burst of breathing, like I was wasting his time. Would not go to the branch in Erdington again.

I have just collected my XC60 PHEV from Paul Rigby in Erdington. I originally ordered a V60 in August 2022, but in November Volvo cancelled the order. Max contacted me straight away and we talked through my options and I decided on the XC60. The car was finally delivered in July 23.

Max and the team kept me up to date, as best they could, on the progress of the car. I took my young son into the dealership one Sunday when Max wasn’t working, to show him an XC69. Even though we weren’t looking to buy anything that day, the team were amazing, offering my son and me a drink and just generally making us feel special.

The car finally arrived and I went to collect it last Monday afternoon. Again my son wanted to be there.

When we arrived at the dealer, the lady that greeted us sat us down offered us drinks and the spent the next 5 minutes engaging with my 11 year old. she seemed genuinely interested in what he had to say - it’s these small things that make all the difference to me

Max came out and again, interacted with my son, which made him feel special (my son, not Max). This just added to the positive nature of the experience.

We eventually got to the car and Max unveiled it to reveal our new XC60. The new Volvo’s are full of tech and it would have been very easy for Max just to stick to a script and show us what we needed to know, however, there were certain things that my son had read about on the car, so Max showed him those things first and then showed us the other bits - again, just a very inclusive experience

After being there a couple of hours, we eventually drove away

As regards the car itself, it is, without question, the most comfortable car I’ve ever driven and I’ve owned Jags, Audis, BMW’s over the years, as well as a Volvo V60. The car is solid, no rattles, it’s difficult to know when you’re running in pure electric or when the engine’s started, it’s that quiet. The sound from the Harmon Kardon system is fantastic, so goodness only knows what the Bowers and Wilkins is like!

I cannot recommend this team highly enough. The whole buying experience from start to finish was positive - it just felt very Volvo - not at all ostentatious, but we were made to feel like we were the most important people in the room each time that we were there.

The car will definitely be going back there for all of its ongoing service and maintenance

Thank you Max and everyone at Paul Rigby Volvo

Good Costumer service - clear communication from the dealer, reference booking my car in and the time line when it would be ready to pick up.

It was a no hassle process in getting my car booked in and serviced. I've had numerous cars from other dealers BMW, Audi and Land Rover.
I have been made to sit and wait for excessive periods of time when dropping my cars off for a service but not with my Volvo.

I bought my levc from Paul Rigby Nov 2018 Birmingham after sale service is terrible.
Very difficult to book for service. I had a issue with the vehicle on 15 May got booked on 2nd June they checked it they said need parts it is now 21 june stil waiting for parts rang them so many time.
They never rang be back today they rang me asking which parts you needed to repair they should know and book for repair on 14 July 2023 the girl on the phone was very rude and threatened me that she going to put the telephone down
I do not know whether they got parts or not

I purchased a Volvo XC60 a few months ago from the Stourbridge dealership; however, since that purchase, there has never been a follow-up call, email, or anything to ask how the car was performing. I suspect the reason is the confrontation I was met with when purchasing, but I am surprised that the branch never made a follow-up. Instead, it was a deal done, and move on to the next customer.

I booked my car for error in engine diagnostic at Paul rigby erdington recently. I was completely satisfied with excellent service and professionalism they demonstrated in sorting my vehicle. I like to thank Gemma at service desk being absolutely fantastic in providing first class service

Have just purchased a MG HS from Paul Rigby MG Erdington, from start to collection Shannice was really excellent, any questions we asked was answered nothing was to much trouble. The other staff were also friendly and polite

Had my V90 serviced by the Birmingham branch.
Booked online which was really easy, picked up car as requested. Service completed and car dropped back - only slight downside was delayed drop off and was to my work address so had to hang around

Great service from Stacey at MG Redditch. From a test drive of MG4 at short notice and ultimately ordering the car, the experience has been positive.

Went in today to see if I could test drive the MG4. We had great customer service. Staff were very welcoming and friendly. They managed to accommodate me and my family with a same day test drive. Staff knew the spec and were able to tell us comparisons of MG4 Trophy/SE. Overall 10/0.

From easy parking to being greeted with a smile and positivity, Paul Rigby volvo stourbridge is the place for me. Happy staff and a can do attitude goes a long way, and the service team show a thorough knowledge of the product which leads to customer confidence.
Great coffee and buiscits as well.

Just bought my first Volvo, from Paul Rigby Volvo Stourbridge. Excellent service and a special shout out to Sam for getting everything sorted and making the experience an enjoyable one. Thank you, Keep up the good work.
Glenn

Usual excellent service car returned very clean especially the wheels.
Battery in key fob changed and charged but as part of service plan so didn’t actually pay.
Only disappointing aspect wasn’t given a copy invoice for my service records. Had to be firm about needing it. It shows all the parts fitted and is a comfort. I accept all the info is held on the Volvo central computer.

Yet another fantastic experience using Paul Rigby Stourbridge. My Car was booked in for service and MOT. The team gave me confidence and excellent value for money. from drop off to pick up. Lynda and Katie could not do enough for me. Well worth using this main dealer Thank You also to the sales team. I looked at a used car whilst on site. Trevor in sale was very helpful and gave me some valuable advice. Although the car I was looking at , was not for me. He took time to explain some details and has promised to look out for the model I am looking for. You wont be making an error if going to this Volvo dealership... Excellent

Sales person was great when getting us to part with our money but was rude and accused me of lying when I queried the trade in value and that he had said the price we agreed would be the price we would pay once the car turned up months later - even though he checked his e-mail and he had said exactly that.
We were left to sort out our car insurance as they had sent the wrong VRM and didn't offer any add on products which is a shame as I would have purchased a service plan.
The sales person didnt even have the decency to do a proper handover letting a product specialist show us the car 'quickly' and then we drove off like we had just parted with a few quid at Morrisons not a substantial amount of money on a 'premium' car - if Paul Rigby want to compete with Mercedes and BMW which we have always had in the past then they need to up their game as this was second hand shiny suit car sales, and that's being generous.
The Sales Manager Dan Rigby didn't even have the courtesy to respond to my complaint by phone or even e-mail which is shocking given his family name is on the outside of the dealership. If I could hand back the car and go and buy a Mercedes I would out of principle as they don't deserve to have my money the way we have been treated - if you want a Volvo go and purchase elsewhere

Great showroom good staff. I have driven Volvos for many years. Now my problem I rang every day for a week to speak to the service department. This week to book in to have cambelt changed phoned in morning left details no reply.
It's like trying to book a doctors appointment.

Expensive, shocking service and wait times. "While you wait" takes forever. Probably because they book in other waiting customers at the same time and seem to have two mechanics in the whole place. Between the car and the dealer, volvo never again.

This should have been a quite exciting experience for my wife and I - her first ever brand new car purchase....a high end Volvo XC60 with some racy extras, just shy of £50K - so what could go wrong?
The car is fabulous but the lazy and lackadaisical delivery service we received is what could, and did, go wrong.
The initial transaction was concluded on the phone with a provision that the existing aftermarket front and rear dash cams were to be removed from our trade-in car and re-fitted to our new Volvo - no problem we were told - and the work was scheduled to commence at a specific booking time of 11.30am on the day of collection.
On our slightly early arrival, we were shown to the refreshment area where we stayed...and stayed...and stayed... for well over 3 hours.(The cameras were originally purchased from and fitted by Halfords in 30 minutes). We were eventually told by our 'salesman' that our 'new' car was ready but now he didn't have time to show us how to operate the multitude of apps, controls and operating systems as he had another customer to deal with.
(I guess it's good to know you're a valued customer so 'thanks for that').
We were then handed the keys and told to 'call if you need anything'.
(So I guess it's 'thanks for that' again).
I realise our age is catching up and being 'tech savvy' is for grandkids but we even struggled to find out how to open the boot for my wheelchair.
My wife could now see my red mist descending so she wisely suggested that we just get in the car and leave as soon as possible.
Had I called 'if you need anything' as mentioned above, it would not have been pleasant.

A few questions for the dealership if they actually read this review...
1 - As previously stated, we were in your showroom for over 3 hours - so why weren't we shown around another of the displayed cars in the period we were waiting? - what was your saleman doing in the intervening time?
2 - We were told that 'time' had been specifically booked with the service department for the camera exchange. If that's the case, why were we looking at our 'old' trade-in car parked in your car park for well over an hour.

Three weeks on from the purchase, we love our new Volvo - it's fantastic!
But... we are still struggling to get to grips with the complexity of the vehicle so the 'exciting transaction' has turned somewhat sour.

We really are a very easy going couple who will only complain if we've genuinely got something complain about.
Sadly, the service we paid for and received was, frankly, appalling.
When all said and done, we understand that businesses are there to make money but it's also realistic for us to expect value for that money...once our cash was committed to Paul Rigby Erdington they weren't bothered.
We don't want to be fawned upon but we do want to be supplied with a service we've paid for.

Paul Rigby Erdington Volvo....You failed miserably.

I am genuinely still in a state of shock a good week after putting my Volvo into a service with them. Wait for it... £1400!! £450 for the actual service and just under £900 for 2 tyres. I felt I was held to ransom when the lady rang and said we can't deliver your car back to you because the front tyres are illegal. No they weren't. They will have been close on the edge on one but having had my wheels done the week before they were checked and were ok for a few months easily. The lady had the cheek to say they were down to the wire which is absolute and TOTAL NONSENSE! It was a very tense phone call and I had no choice but to pay them. I was stuck at work with no one else in the building just me waiting for my car to come back! On inspection I could see that the method of putting on tyres had also damaged the rim on one of the wheels. The very one I had repaired only the week before! You just get this feeling everyone is trying to rip you off from every angle these days. The service cost was definitely way higher than normal as well. All in all I have decided never to buy a Volvo again and to directly tell at least 10 people my story. I have also just signed an order for an Audi Q7. No more Volvo's ever!

I had my car (Volvo ) serviced at Paul Rigby Stourbridge. The staff were very good at getting my car booked in without 10’days. I opted to wait while the car was serviced - this took an hour and half but my car was also washed so not bad. The showroom was comfortable and quiet with plenty of free refreshments.
The staff were courteous and helpful. Asking me if I had AdBlue before refilling etc. their service also includes 12 months free roadshows recovery, free windscreen repairs and tyre puncture repairs if they can be repaired. Which I though excellent value. I had checked with other local garages before booking and found the price to be in the same ballpark.
I will definitely take it there for next years service.