I was given a 10% discount code when I provided my email and when I tried to use the code the message stated it wasn't valid for my purchase. Update: after reading my review, I was given the 10% dis... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
usually the staff who get stuck working sundays are the new hires,low seniority. And sometimes, with a little attitude showing through, QUITE THE OPPOSITE this time. Excellent product knowledge, Li... Näytä lisää
Patio Living always has the Quality outdoor products we can rely on. All of our outdoor furniture, fire pit and now the umbrella stand has come from Patio Living. We won’t shop elsewhere
PatioLiving was very helpful and knowledgeable (especially Grace), and prices were fair. One star lower because the shipping info communication from them was not the best. In contacting the shipping... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Shop a wide selection of only the best luxury outdoor furniture brands at PatioLiving. Enjoy quality outdoor furniture and friendly customer support today.
Yhteystiedot
North Michigan Avenue 980, 60611, Chicago, Yhdysvallat
- patioliving.com
4,4
Erinomainen
3 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 96 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Tried purchasing this cover 2 different…
Tried purchasing this cover 2 different times this weekend and couldn't get it to go through. Same cover I bought less than 2 months ago. Had to get on my computer at work to get it to go through the payment status (which is what held it up over the weekend for some reason). Also the delivery/shipping is 2-5 weeks and that is terrible.
11. toukokuuta 2026
Vastaus yritykseltä PatioLiving
Dear TJ,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced while using our website.
After receiving your review, we shared your experience with our IT team so they can further investigate the behavior you encountered.
We also sincerely appreciate your continued trust in ordering with us, and we’re grateful you chose to move forward with your purchase despite the inconvenience. I do see that you placed an order today for the Treasure Garden AKZ Series Style Cover.
As outlined in our Terms & Conditions, the order confirmation email sent at the time of purchase includes the current estimated lead time. Please note that these shipping estimates can occasionally change depending on product availability and manufacturer updates. Once the manufacturer confirms and accepts your order, we will gladly provide any updated shipping information if needed. Shipping Policy | PatioLiving
If there is ever anything we can assist with, please don’t hesitate to reach out. We’re always happy to help. You can contact us through our Contact Us page or call us toll-free Monday–Friday, 9:00 AM–5:00 PM CST at 888-761-4777.
Thank you again for your patience, understanding, and support.
It would not allow me to use the coupon…
It would not allow me to use the coupon code I just signed up for. Purchase did not qualify.
10. toukokuuta 2026
Vastaus yritykseltä PatioLiving
Dear Christina,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
Shayla helped me beautifully
Shayla was articulate, calm, patient, explained things clearly and succinctly and thoughtfully, and, most importantly, she listened to me. It's rare to have such a good service experience like this. I feel heard, I feel confidence in the product and the order process, and I feel accommodated.
9. toukokuuta 2026
Oma-aloitteinen arvostelu
Easy site and purchased exactly what I…
Easy site and purchased exactly what I wanted whereas other sites were more expensive and didn’t have the option I preferred
9. toukokuuta 2026
Customer service was very good
Customer service was very good. Only hiccup was that I had to call twice for information on fabric availability before I got an answer, but after that things went very well. I have yet to receive the umbrella I ordered. Hopefully I will leave a rave review about that product once it arrives. Thanks.
9. toukokuuta 2026
Disappointed with purchase!
I love the teak shelf. Unfortunately it came completely unassembled and I had no way of putting it together as it would require an electric drill (which I do not own). I’m very disappointed in the fact that nowhere on the website does it state that assembly is required. If I would have seen that stated on website I would never have purchased these specific shelves.
4. toukokuuta 2026
Vastaus yritykseltä PatioLiving
Hi Happy Gators,
Thank you for your review and for sharing your experience with us. We are sorry to hear the assembly requirements for the teak shelf were unexpected.
While some items do require assembly based on the manufacturer’s specifications, we understand how important it is for customers to have clear expectations prior to purchase. We appreciate your feedback and will be sure to share it with our team as we continually work to improve our product listings and overall customer experience.
We are glad to hear you are enjoying the teak shelf itself and apologize for the frustration the assembly process caused. Please do not hesitate to reach out to our Customer Care team if we may be of any assistance. You can connect with us Contact Us or call us toll free Monday-Friday 9am-5pm CST at 888-761-4777.
Very responsive and helpful!
8. toukokuuta 2026
I just ordered a Woodard 36 in table
I just ordered a Woodard 36 in table. In the billing address it says Blue Shield for some reason. This order has nothing to do with Blue Shield and I must have pressed the wrong button. 48 hours to correct. I probably should have cancelled the order and ordered again. Nope. I keep opening my email and nothing. How long does it take to delete "Blue Shield?"
7. toukokuuta 2026
Vastaus yritykseltä PatioLiving
Dear Sharon,
Thank you so much for reaching out. I completely understand your concern and am happy to clarify the updates made to your order.
On May 7, 2026, you placed an order for the Woodard Aluminum Deluxe Round Lattice Top Table with Umbrella Hole. Later that day, at 2:11 PM, you contacted us via LiveChat to let us know the shipping address needed to be corrected after an error was entered during checkout.
Our team promptly updated the address for you, and at 3:07 PM we sent a follow-up email confirming the change along with an updated order confirmation reflecting the corrected shipping information.
If there is anything further we can assist with, please don’t hesitate to reach out. We are always happy to help. You may contact us through our Contact Us page or call us toll-free Monday through Friday, 9:00 AM–5:00 PM CST at 888-761-4777.
Customer service was very helpful with…
Customer service was very helpful with questions. Helpful in finishing quote purchase of Woodard furniture. Directed me to site to order cushion fabric samples.
5. toukokuuta 2026
I’m annoyed that I received an offer to…
I’m annoyed that I received an offer to get 10% off my purchase, supplied my contact information, and then after I made my purchase was told that the discount did not apply. That’s bad business.
4. toukokuuta 2026
Vastaus yritykseltä PatioLiving
Dear Cheney,
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused. While we always aim to offer promotions when we can, some brands are not eligible to participate in discounts due to manufacturer restrictions. This is noted on our website banner (“*Some brands excluded”) and within our Terms & Conditions under “Brand Promotion Code Exclusions.” Terms of Use | PatioLiving
That said, we truly value you as our customer. As a courtesy, I’ve applied a 10% discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.
I started a chat with Mark and he was…
I started a chat with Mark and he was absolutely wonderful, he helped change an order as I mistakenly ordered the wrong item, he was professional, thorough and pleasant, 5 plus stars for his customer care!!
4. toukokuuta 2026
I have ordered from Patio Living before…
I have ordered from Patio Living before and have been very satisfied with the results. Looking forward to my new umbrella especially since it is a “quick ship”
3. toukokuuta 2026
Great and responsive customer service
Great and responsive customer service! Thank you!
2. toukokuuta 2026
Great quality
Great quality. Delivery and handling was amazing. Will definitely purchase from you all again!
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Ship Time Misleading
When placing order, it said ship time was 2-4 weeks. Confirmation email said 4-7 weeks. Big difference! Bad practice
30. huhtikuuta 2026
Vastaus yritykseltä PatioLiving
Dear Sue,
Thank you for reaching out.
I sincerely apologize for the frustration and confusion surrounding your recent order. This is certainly not the experience we want for any of our customers, and I completely understand your concern.
I do see that your order was placed yesterday, April 30, 2026, for several Treasure Garden items. I understand that our website reflected an estimated lead time of 2–4 weeks, while your order confirmation listed an estimated ship date of 4–7 weeks. I can certainly understand how receiving two different timeframes would be frustrating.
At this time, we are currently waiting for the vendor to formally confirm your order and availability.
As outlined in our shipping information, the order confirmation email includes the most current approximate lead time available at the time the order is processed. Please note that these shipping estimates can change depending on product availability through the manufacturer. Once your order has been accepted and confirmed, we will be sure to provide you with an updated estimated ship date should there be any changes from what was originally communicated. 30-Day Return Policy | PatioLivingIn the meantime, I have also asked our Customer Service team to reach out to you directly for additional assistance and support.
If you have any questions or if there is anything further we can do to assist, please do not hesitate to let us know. You may also reach us through our Contact Us page or by calling us toll free Monday through Friday, 9:00 AM – 5:00 PM CST, at 888-761-4777.
excellent customer service on the order
30. huhtikuuta 2026
Great customer service
The sales rep I chatted with provided excellent customer service. Patio Living then promptly followed up with an email response after checking with the manufacturer, as they had committed. A seamless experience.
30. huhtikuuta 2026
Great Customer Service
Anthony Williams was very helpful with providing information about the dining set we were interested in purchasing. We ended up purchasing the set and are hoping the delivery be just as good.
29. huhtikuuta 2026
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