Passaggio Cravatte HOMEmade italian ties Arvostelua 366

I will never order there again. If you say „can take up to 30 days to your doorstep“, then it describes the maximum time. Now over 60 days have passed and I get only belittling excuses when I ask for the status. If I even get answers - sometimes there is no response to my mails. But on the other hand, I get targeted on Social Media and by email almost on a daily basis to purchase more ties. Please finish the one I ordered first! As I do not trust this anymore, I started a reclaim via my credit card company today. For my tailor made ties, I am now a customer with Shibumi Firenze.

I have been waiting since October for a tie that was supposed to be given at Christmas.

It is february. Despite emails fromGianni and Camilla promising “next week”
And “no later than Monday “ no tie, no refund.

I don't know how they stay open.

Now: After a response from Gianni here on 2/8, still waiting on 2/16.

Update: The tie arrived by mail on 3/1. It is, frankly, perfect, and well worth the money. The wait, however is unacceptable. I got a bespoke suit with six fittings in less time.

An order placed was never fulfilled and no refund was given.

These are my husband's favorite ties. They are classic and fashionable. Very high quality.

Delivery was advertised as 30 days. It was three times this time and only after repeated follow up that my tie was dispatched. I know they are hand crafted by a husband/wife team blah blah blah, but Gianni, if it’s going to take three months to receive the tie, then just be honest about it up front.

Poor client experience. It should be made transparent that the delivery time is unusually long - ahead of the order!
Only after ordering AND payment you get the information that it may take up to 30 days…which already passed without any feedback. Yes, it may not be Amazon - but the least one can expect is an answer to emails / PMs on Instagram. Looking through the reviews, this appears not to be an exception…I was ready to order more as I really like the design, but I do not appreciate the way clients are treated. My credit card has been debited instantly, of course - but now since October one is ignored without any reaction on calls, emails, etc. Why not communicate in a transparent and respectful manner with clients ? Btw - I still have not received my order…

While the tie and your products look really amazing, mine took TWO months to arrive. And this after me sending emails and inquiring about it….
This was deeply disappointing and makes one wonder whether to come back again or go for another italian supplier

Order #10745 placed on 06-Oct-2024.
Still today, 05-Jan-2025, nothing is received.
Despite my several reminders Mr Gianni Cerutti does not respond.
I'm hearing in multiple forum that this seems to be a common practice.

I placed an order for a tie (#10609) on 19-Sep-2024.
After several reminders to Gianni Cerutti (Passaggio Cravatte) I only received the order on 20-Dec-2024 (3 months later. Note at the time you purchase they confirm the order will be delivered within 1 month).
Besides, the tie was shipped without any packing so it is received totally wrinkled!!

It took more than two months to receive my order. The tie I received is not lined which makes for a flimsy floppy tie. I'm totally dissatisfied with the service and the quality of the product!

I ordered ties before, and they were lined.
I like the ties I just received, but I thought they were going to be lined as I previously received. The knot does not lie correctly.

After months of reminding, the tie still not delivered. Many excuses haven used and many promises given but not a tie. Is this a fake site?

5 mois d’attente pour une recevoir ma cravate
Après plusieurs relances
Aucun geste commercial !
la cravate est magnifique mais cela est le minimum

Edited on 25/1/25
The ties arrived today, Friday, nearly 4 months after ordering them. I had almost given up and was close to claiming my money back from the bank, the deadline (4 months) for which is this Tuesday. In that time there has been disinformation, obfuscation, multiple excuses etc. I have had cars built in less time. It has been enormously frustrating to see advert after advert from the company when, imho, they should be busy making ties for existing customers ahead of touting for new business.
On the plus side, the ties are beautiful. They are in the material I requested, the size I wanted and with my initials, exactly as ordered. They look well made though I’m surprised they aren’t lined, probably the manufacturer will provide some special reason for that, literally all of my other ties (mostly but not exclusively Hermes) are lined.
I don’t buy Hermes ties these days because the fashion is for narrow ties, which I don’t find very ‘classy’. (Apologies to those of you who do, but it’s my opinion.)
So there are plenty of positives, though the absence of lining is disappointing and the unreasonable delay super-annoying.
Would I order more ties? Maybe. But only if the reviews start improving (they have nosedived in recent months) and the delays significantly reduced.
All in all it has not been a happy experience, but I do at least like the ties.

I ordered 3 ties at the start of October 2024. I understood they would arrive within 30 days. Shortly after my order I received a message saying, because were ordered in October, they would be sent out by the end of November.
In other words, closer to 60 days, not 30.
Towards the end of November, having heard nothing, I queried when they would be sent. A return message said they were in the next batch to be posted!
A week into December, again having heard nothing, I requested a further update.
Again, I was informed they would be sent in the next batch!
It’s now 17th December, 2.5 months after my order, and still no ties. In the meantime I have seen advert after advert, on a daily basis, offering his wares.
I am absolutely out of patience. I am left wondering if it’s just an elaborate scam.
My advice to you all?
Avoid this company at ALL COSTS.

Great style. Wonderful color and workmanship.

Nasty experience! It's been more than a month since I made my order. Nothing happened apart from the seller trying to sell further items. No delivery. Seller has not answered to my multiple inquiries. Rather nerve-stretching ...

Another excellent tie. Passagio never disappoints. Well made. Vivid colors. When I wear it, I receive many compliments.

3 Monate und etliche Reklamationen später kam endlich die bestellte Krawatte.
Null gefüttert, kaum anständig zu binden, habe dies dann gleich weggeworfen!!!!
Schlechteste Krawatte die ich je kaufte, und das waren schon hunderte.

The worst experiance ever in my life! I don't recommend this compagny at all!