Longo Lexus Arvostelua 3

I brought in my daughters car 2025 Nx250 for service the other day but was not picked up until yesterday. Francis Saldana was always the service advisor unless he is not available. The car has an appointment and videos or still pictures were taken and there was NO mention of a ding or dent with the car when pictures were taken. Yesterday, 02/25/2026, when it was released after car wash, I noticed that there was a ding on the door, driver side so I immediately called the attention of the service Guys who take pictures and. Without saying anything I asked one of those Guys to take a look at the door. He asked which is the advisor and at the same time took a picture with his phone then took a picture on the bar code at the drivers door then went in and called Francis. He came and out and I pointed it and he said it was there since the other day. I asked him why did you not call my attention when they took pictures of the car? He replied he did not took those pictures so he does not know, so how did he know that it was there? He said he will show me the pictures. After 15 minutes he went to his computer and showed me the picture and I readily told him that the picture he is showing me is the same as the one that is just taken. On the background you could see in that picture that it was taken on the other side which is the showroom not in the service building. I asked Francis again, why did they not call for my attention when I brought the car in and after taking the pictures? He replied, what’s my point??? I repeated it again and he replied that they don’t need to call my attention???, so I left frustrated because the reason for taking pictures prior to service was wasted and showing the picture that was taken a few minutes ago. Compare the pictures that was taken a couple of days ago and with the scratched paint and it shows that it was just car washed with the scratched picture. A dirty car versus a just car wash d car with a scratch then declare it as it was there before service.

If you can't find your package, tracking doesn't work and email Longo for some clarification, you can expect this as to where your parts are....

Longo Lexus
1:19 PM (25 minutes ago)
to me

Good morning,

After reviewing the tracking this seems like USPS has not updated their tracking information. The parts have left our facility a few days ago so they should be on route to you. Unfortunately, this is all the information we are able to provide as once they leave our facility the carrier is now responsible for the transport.

This review is for the parts.longolexus website for ordering car parts. I highly avoid using this website. I ordered a part, was given a window of delivery, and four days after the end of the time frame was told about a cancellation. You don't receive updates so you're basically clueless on what they're doing from their side.