Recently bought a new VW t cross from VW Parkway Northampton. Josh Hunt was excellent and explained everything along every step of the way nothing was too much of a problem for him. He even came in... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Excellent service when we had an issue with our VW Golf recently purchased from Parkway Leicester. From notifying Daniel (Sales) to completion of the work everything was hassle free. Special mention t... Näytä lisää
I bought a car for my paid in full then rang for a caddy van got there. Wasted hour looking for the van it was at Kettering depot put me in maxi drove it 100yards turned round walked away so in futur... Näytä lisää
I was surprised to find that the main dealer was very price competitive for my cambelt change, they offered a water pump change for only £99 extra, which I took up. Fast efficient service and they al... Näytä lisää
Yrityksen tiedot
- Volkswagen-jälleenmyyjä
- ja myös
- Auto- ja peltikorjaamo
- Autohuolto
- Autoleasing-palvelu
- Auton korjaus ja huolto
Yrityksen kirjoittama
Showroom for new and secondhand Volkswagen vehicles with on-site servicing and repair workshop.
Yhteystiedot
Locomotive Way, DE24 8PU, Derby, Yhdistynyt kuningaskunta
- 01332 268800
- feedback@parkwayvolkswagen.co.uk
- parkwayvolkswagen.co.uk
4,4
Erinomainen
4 t. arvostelua
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Good service
Good service. Would buy from Harry in Northampton again
11. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your review. We're pleased to hear you received great service from Harry and that your experience was a positive one. We'll be sure to pass your kind comments on to him. Thank you for choosing Parkway Volkswagen Northampton, and we look forward to welcoming you back in the future. 🚗😊
⭐⭐⭐⭐⭐ Absolutely outstanding service from Parkway Volkswagen Kettering!
⭐⭐⭐⭐⭐ Outstanding Volkswagen Service – Truly Premium Experience
I recently had my GTI looked after by the team at Volkswagen Kettering, and I have to say that the whole experience was absolutely first class.
From the moment I arrived, I was treated with genuine professionalism, courtesy and attention to detail. The team clearly takes pride in what they do, and it shows in every part of the service.
My GTI was looked after exactly the way you would expect a performance Volkswagen to be treated. Everything was handled carefully, professionally and to an excellent standard. Communication was also superb, with everything explained clearly and no unnecessary hassle.
What impressed me most was the combination of technical knowledge, attention to detail and outstanding customer service. You get the feeling that the team genuinely cares about the cars they work on and, just as importantly, about the customers who trust them with those cars.
The whole experience was smooth, professional and completely stress-free. My GTI was returned to me in excellent condition, and I left feeling confident that it had been in very capable hands.
A huge thank you to the entire team at Volkswagen Kettering for such an exceptional level of service.
Five stars without hesitation. ⭐⭐⭐⭐⭐
If you own a Volkswagen, especially a GTI, and want your car treated with the care, expertise and professionalism it deserves, I would have absolutely no hesitation in recommending this team.
Outstanding service. Outstanding people. Outstanding experience.
I will definitely be returning with my GTI. 🏁🔥
19. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for such an incredible review and for taking the time to share your experience. We are absolutely delighted to hear that the team at Parkway Volkswagen Kettering provided a first-class experience from start to finish.
It's fantastic to know that the professionalism, communication, technical expertise and attention to detail stood out throughout your visit. We take great pride in delivering the highest standards of customer care, and it's especially rewarding to hear that your GTI was looked after with the care and respect it deserves.
Your kind words about the team's commitment to both our customers and their vehicles mean a great deal to us, and we will ensure your feedback is shared with everyone involved. Reviews like yours are a wonderful reflection of the hard work and dedication our colleagues put in every day.
Thank you again for your glowing recommendation. We truly appreciate your trust in us and look forward to welcoming you and your GTI back to Parkway Volkswagen Kettering in the future. Enjoy every mile! 🏁🚗⭐
Fantastic service from Tom M.
Dealing with Tom McKenna has been brilliant from start to finish.
He has kept me up to date every step of the way and has gone way above and beyond my expectations, with helping me sort issues previous dealers had caused.
I would recommend both Tom and Parkway derby to anyone.
Fantastic service all round!
19. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic review. We're delighted to hear that Tom McKenna provided such a positive experience from start to finish.
It's great to know that Tom kept you informed throughout the process and went above and beyond to help resolve issues from previous dealers. Delivering excellent customer service and supporting our customers every step of the way is something we take great pride in.
We'll be sure to pass your kind words on to Tom and the team at Parkway Volkswagen Derby. Thank you for your recommendation, and we look forward to assisting you again in the future. 🚗😊
Attentive and polite
Since you cannot see what is happening in the workshop, it is difficult to comment on the work ethics of the mechanics however, my car was fixed within the time given and there is no trouble with the repair. The car was presented to me in a cleaned condition. Inside the showroom, the staff were attentive, polite, cheery and helpful.
13. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to leave such a positive review. We're delighted to hear that your vehicle was repaired within the expected timeframe and returned to you in a clean condition. It's especially pleasing to know that our team made such a positive impression with their attentive, polite and helpful service. We truly appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future.
Great communication from booking to…
Great communication from booking to completion. Friendly staff and professional service. Nice experience throughout.
15. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic feedback. We're delighted to hear that you experienced great communication throughout your journey with us, from booking through to completion. It's wonderful to know our friendly team and professional service helped make your experience such a positive one. We truly appreciate your kind words and look forward to welcoming you back to Parkway Volkswagen in the future.
We were fortunate to be looked after by…
We were fortunate to be looked after by Marcus whose professionalism, knowledge and attention to detail made him a real pleasure to work with and only enhanced our experience of buying from Parkway. Thank you, Marcus!
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful review. We’re delighted to hear that Marcus provided such a professional, knowledgeable, and attentive service throughout your purchase journey. We'll be sure to share your kind comments with him, and we're pleased he helped make your experience with Parkway Volkswagen such a positive one.
Thank you for choosing Parkway Volkswagen, and we wish you many happy miles in your new vehicle. 🚗😊
Great Service
Easy to book, easy to check in, vehicle ready well within time slot.
Health check results sent early in appointment.
12. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic review. We're delighted to hear that you found the booking and check-in process quick and easy, and that your vehicle was ready well within the expected timeframe.
It's also great to know that the health check results were provided promptly during your appointment, helping to keep you informed throughout your visit.
We appreciate your feedback and look forward to welcoming you back to Parkway Volkswagen in the future. 🚗😊
Wow First Class Customer Service.
Wow! We received first class customer service at Parkside VW in Northampton this week by Josh Hunt. Josh spent valuable time with us both searching for our ideal perfect car. We also had a test drive to get the real feel of the car design we liked. Josh was amazing and with a professional and dedicated sales technic which made us realise that VW Parkside Northampton is where we would like to purchase our car from in the near future. We very much look forward to Josh funding us our dream car very soon. Thank you very much Josh. Wishing you all the best for your future at Parkside VW.
20. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for your fantastic review. We're delighted to hear that Josh provided such first-class customer service during your visit to Parkway Volkswagen Northampton.
It's wonderful to know that he took the time to understand exactly what you were looking for, guided you through the options available, and arranged a test drive to help you find the perfect vehicle. Josh's professionalism, dedication and customer-focused approach are qualities we pride ourselves on, and we're thrilled that he made such a positive impression.
We’ll be sure to pass your kind comments on to Josh. Thank you for considering Parkway Volkswagen for your future purchase, and we look forward to helping you find your dream car very soon.
Best wishes,
Parkway Volkswagen Northampton 🚗✨
Reliable, prompt and trustworthy buyers.
I had initially sold my car through an alternative auction site, but they started to negotiate the price downward when they arrived to collect the car, after having had a full set of pictures and descriptions. Not Parkway, Tom was straightforward, we discussed the car pictures and agreed a price, which they stuck with on collection. Parkway are reliable, prompt, good communicators and trustworthy buyers.
21. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Copilot said:
Thank you for taking the time to leave such a positive review. We're delighted to hear that Tom provided a straightforward and transparent experience when purchasing your vehicle. It's great to know that the agreed valuation was honoured and that our communication and collection process met your expectations. We truly appreciate your kind words and recommendation, and we're pleased we could make the selling process simple, reliable and hassle-free for you. Thank you for choosing Parkway Volkswagen.
The great customer service from Olivia…
The great customer service from Olivia and the guys in the car park who parked my car for me as I was struggling. Olivia was very friendly and professional and kept me informed regarding the progress and excepted costs. Thank you so much will definitely use them again and would 100% recommend them.
4. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your wonderful review. We're delighted to hear that you received such great customer service from Olivia and the team.
It's fantastic to know that Olivia kept you informed throughout your visit, explaining the progress of the work and any expected costs in a friendly and professional manner. We're also pleased that our car park team were able to assist when you needed help parking your vehicle.
We really appreciate your recommendation and your kind feedback. Thank you for choosing Parkway Volkswagen, and we look forward to welcoming you back in the future.
Parkway Volkswagen 🚗😊
You have maintained the car for 12…
You have maintained the car for 12 years and the staff are polite and listen
10. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Copilot said:
Thank you for your loyal custom over the past 12 years and for taking the time to leave us a review. We’re delighted to hear that you continue to trust us with maintaining your vehicle and that our team have consistently provided polite and attentive service.
Your feedback means a great deal to us, and we look forward to continuing to support you with your motoring needs for many years to come.
Parkway Volkswagen 🚗😊
Ask for Philip Ahn
Philip Ahn is the ultimate guy, super friendly and very informative. I did not feel pushed into making any decision and that he was there to help/support me. He created a relaxed environment where car shopping can be extremely stressful. I would recommend him if you are considering looking at a car from Parkway.
17. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you so much for sharing your experience with Philip. We’re delighted to hear he made your visit relaxed, informative, and completely pressure‑free. Creating a supportive environment is something we take great pride in, and it’s fantastic to know Philip delivered exactly that.
We truly appreciate your recommendation and are grateful you chose Parkway Volkswagen. If you need anything at all, we’re always here to help.
The case of the vanishing warranty... 🕵️♂️🏎️
I was ready to buy a used 2018 Volkswagen Touareg from this dealer for £25,999. The ad loudly and proudly promised a 12-month warranty. Perfect, right? Just what you want when buying a tech-heavy, V6 German tank.But when it came time to talk paperwork, half of the warranty mysteriously evaporated into thin air. Suddenly, they were only offering 6 months.When I pointed at the advert and said, "But it says 12 months right here," the sales team hit me with the classic Jedi mind trick, refusing to admit that the text they wrote with their own hands actually existed. I didn't realise buying a car from a main VW dealer required bringing a magnifying glass to read the imaginary fine print.If you enjoy a game of hide-and-seek with advertised features, or if you’ve always wanted a premium SUV with half the peace of mind you paid for, this is the place for you! As for me? I decided to drive away before they tried to tell me the car only had two wheels instead of four. Total waste of time.
18. elokuuta 2026
Oma-aloitteinen arvostelu
Very good customer service
12. maaliskuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for your review. Our service team works hard to keep every visit straightforward and stress‑free, so it’s great to hear we delivered that for you. If you need anything at all, just let us know.
Superb service!
I was fitted in straight away and the gentleman (I'm really sorry I can't recall his name) who supported me was superb. As a driving instructor I needed my vehicle fixed asap and the chap got me booked in, a temporary car sorted and kept me posted regularly as it was fixed. Absolutely service as it should be. Thank you.
20. heinäkuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share your experience. We’re so glad we were able to get you booked in quickly and keep you on the road — especially with the demands of being a driving instructor. Our team will be delighted to hear your kind words, and we’re pleased the colleague who assisted you provided the level of care and communication you needed.
We truly appreciate your feedback and are always here to support you whenever you need us.
picked up the wife's car on saturday
picked up the wife's car on saturday. everything was ready for 9 o clock when we arrived. marcus hunt was spot on as always. car was perfect, cleaned and polished and plenty of fuel. would recommend this garage and marcus hunt in particular. many thanks marcus
15. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for sharing your experience. We’re delighted to hear everything was ready for you on Saturday and that the handover went smoothly. Marcus will be thrilled to know his support made the process spot‑on once again. It’s great to hear the car was prepared perfectly — cleaned, polished, and fuelled — just as it should be.
We really appreciate your recommendation and your continued trust in Parkway Volkswagen. Many thanks for choosing us.
Easy drop off
Easy drop off. No feedback on my request to check front tyre. No message regarding car being ready and queued at 5.25 to collect car. The health check video recording was poor and audio was not clear. Not a clue what was said. Receptionist very pleasant.
5. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for sharing your feedback. We’re pleased to hear the drop‑off process was easy and that our receptionist made a positive impression, but we’re genuinely sorry that the rest of your experience fell short. Your front‑tyre request should have been checked and communicated back to you, and you should have received a clear update when your car was ready — we understand how frustrating it is to be left waiting.
We also appreciate you highlighting the health‑check video quality. That’s not the standard we aim to deliver, and we’ll be reviewing this with the team to ensure future recordings are clearer and more informative.
Thank you again for bringing this to our attention. If there’s anything further we can do to support you, we’re here to help.
Everything was good except I asked if…
Everything was good except I asked if I’d like my car cleaned which I said yes to but it wasn’t. I then rang to advise this and I was told someone would call me back and this didn’t happen either
1. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share your feedback. While we’re pleased to hear that most of your experience was positive, we’re genuinely sorry that your car wasn’t cleaned as requested and that you didn’t receive the follow‑up call you were promised. This isn’t the level of service we aim to deliver, and we appreciate you bringing it to our attention.
We’ll make sure this is followed up with the team so we can prevent it happening again. If there’s anything further we can do to put this right, please don’t hesitate to get in touch.
Staff were all too busy and…
Too busy! Impossible to find somewhere to park my car.Staff were all too busy and inattentive. It was like getting blood out of a stone to get the help we required. When I went to collect my car it was parked in a very tight space and impossible to drive out of without help. Whole experience was stressful and unpleasant!
1. elokuuta 2026
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share your feedback.
We're sorry to hear that your recent experience with us was stressful and did not meet the standards we aim to provide. We understand how frustrating it must have been to struggle to find parking on arrival and then feel that assistance was not readily available when you needed it.
We're also disappointed to learn that collecting your vehicle was made more difficult due to where it had been parked. We appreciate that this added unnecessary stress to your visit and detracted from your overall experience.
Your comments regarding customer service and attentiveness have been noted and will be shared with the relevant management team for review. We value all feedback, both positive and negative, as it helps us identify where improvements are needed.
Thank you again for bringing these concerns to our attention, and we hope we'll have the opportunity to provide you with a much better experience in the future.
Kind regards,
The Parkway Volkswagen Team
Great experience. Marcus Hunt is the go-to guy there. Fantastic asset for the team.
Felt no pressure while there. Huge thanks to Marcus Hunt. He was honest with me and was genuinely interested in speaking with me about what I was actually looking for rather than at me with a big sales pitch to try to get me to buy a car I hadn't gone in for. Marcus is a true credit to the sales team there and I would recommend him wholeheartedly. Have ended up with the car I wanted and felt listened to and valued as a customer. Great experience. Thank you.
10. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Parkway Volkswagen
Thank you for taking the time to share such a wonderful review.
We're delighted to hear that Marcus Hunt made your experience so positive. It's great to know that you felt listened to, valued, and never under any pressure during your visit. Marcus takes pride in understanding each customer's individual needs, and we're pleased he was able to help you find exactly the right car without the typical sales pitch.
Your kind words and recommendation mean a great deal to both Marcus and the wider team. We'll be sure to pass your feedback on to him.
Congratulations on your new car, and thank you for choosing Parkway Volkswagen. We wish you many happy miles ahead and look forward to welcoming you back in the future! 🚗😊
Kind regards,
The Parkway Volkswagen Team
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