Dear Mrs. Gocheva,
Thank you for sharing your feedback with us. We are sorry to hear that your experience did not fully meet your expectations, although we are glad that you were satisfied with the fast delivery.
We would like to kindly assure you that all products offered by Parfimo.bg are original and are purchased only from official distributors of the respective brands. Regarding the lower longevity of the fragrance in your opinion, this can be influenced by many factors. In many cases, perfume manufacturers change the composition or formula of a fragrance over time, which is known as reformulation and is something that has become increasingly common in recent years.
We also sincerely apologize that you did not receive a timely reply. During the period when you contacted us, we were carrying out a major technical change of our website and internal systems, which unfortunately affected the speed of some customer service responses.
We have now completed these improvements and work with modernized systems, allowing us to provide more detailed product information and respond to customer inquiries more efficiently.
Thank you again for your feedback and for helping us improve our service.
Best regards,
The Parfimo.bg team
