Parcelhero Arvostelua 

Shocking customer service, you will go round in circles talking to a stupid robot, nothing good about this company, delivery should have been next day but was a day late and you cannot talk to anyone, terrible experience!

Terrible service and no proper resolution

I used ParcelHero to send six swimwear samples to Spain for a professional photoshoot. The items were commercial samples and were clearly declared as being returned to the UK. A signed commercial invoice was attached in a document wallet outside the parcel, with another copy placed inside.

Despite this, the shipment was incorrectly processed, the declared value was applied incorrectly, and I was charged excessive customs duties and taxes. The parcel was also wrongly flagged as containing dangerous goods, causing a serious delay and putting my photoshoot at risk.

I have provided ParcelHero with all the evidence and have spent weeks sending emails and explaining the same information repeatedly. Instead of taking responsibility and resolving their company’s mistake, I continue to receive apologies and repetitive responses.

I am exhausted by the constant back-and-forth. I have requested a refund of the incorrect charges, reimbursement of my shipping costs, appropriate compensation, and escalation to a senior manager. This remains unresolved.

Extremely disappointing and stressful service. I would not recommend ParcelHero, particularly for an important international business shipment.

I was directed to Parcelhero from a freight company to return items in original packaging back to the supplier. I paid a considerable amount of money to return said items. I also took out the insurance to cover damage. The items in the original packaging as delivered by the courier were given to the company's picking up to return. They arrived back damaged so the Supplier would not refund. I then went to ParcelHero to claim back the cost of damage which i paid for. This has been going back and forward for weeks and they are now saying they will not refund for damage as the Packaging is not acceptable. The item weighed 46KG and could not be unwrapped and then repackaged as this would have been pointless. The fact that it arrived all in one piece and it left me all in one piece as i have photos to prove then it can only have been damaged in transit which is their responsibility. The items they damaged cost £350ish and they charged almost £200 to return. Therefore i am out of pocket by £550. I would have been better off selling them privately. If i had checked the reviews of this awful company before allowing them to take my parcels then i would never have used them. PLEASE DO NOT EVER use them. Do so at your own risk as you will be stitched up.

Scamming and misselling - dont use! I used the company website to select a courier and entered the parcel dimensions and weight. The price returned was £23.65 (drop) or £25.23 (collect) via Fedex. I opted for the latter and the next morning the parcel was collected. I then received an email saying the order needed confirming at £33.69. I was concerned as my parcel was no longer in my hands so had to confirm. I noted though that they had already taken £33.69 from my bank account without my authorisation. What a cheat!

Sent a wah wah pedal from Halifax UK via Evri parcel was recorded at dispatch centre but never arrived at destination in England. Chased with Parcel Hero who chased Evri and eventually said parcel was damaged requested return of item but not forthcoming .Put in a claim for £35 they then reqused an invoice for the goods, it was a second hand item so I did not have a receipt. Sent bank statement showing purchase and reimbursement to customer but still not accepted.30 e mails back and forth and all they have offered is to reimburse postage cost. All I get is excuses.

Please do not consider using this company. I returned two items and both have been delivered in a completely catastrophic state. The company is now unable to refund me for the items totalling £430. I have now had to launch a case with Parcel Hero for compensation for this. I cannot believe how in 24 hours they have managed to destroy my items.

I was quoted a fixed delivery price from the outset for a residential address. A few weeks later, they charged my card again, claiming there were additional fees because the delivery was to a residential address—the very same address they had quoted for from the beginning.

In my experience, once they have your card details, they can process additional charges that you may not be expecting. I found this completely unacceptable and extremely frustrating.

Before using this company, read the online reviews carefully. I wish I had done so before placing my order.

Based on my experience, I would never use this company again and would strongly advise others to think twice before trusting them with their payment details.

What a rip off. Charge you almost twice what the couriers are charging. Don't facilitate communication unless it's a useless BOT and I have now paid for a delivery they say they can't do (although without the aforementioned comms I have no idea why). I'm still out of pocket. Attempts to get customer service required the tracking number THEY sent me but that THEY don't recognise.

RUBBISH…..Not recommended….DO NOT USE….parcel still not collected from me 3 days later! And was meant to be delivered by now!

You agree a price, they deliver the parcel. You think that’s it? No they then help them selves to extra charges.
Never again.

UPDATE 17/06/2026: ParcelHero is now attempting to deny the claim for the shattered iMac by hiding behind a boilerplate "exclusions list"—completely ignoring the fact that their own agents sliced the box open, ruined the internal padding, destroyed the computer through gross negligence, and literally lost the TV remote. Absolutely shameful customer service.
I am absolutely appalled by the state my shipment arrived in (Tracking Ref: 1ZE77K579103617580).
The items were packed completely securely with extensive bubble wrap and reinforcement before being collected. However, during transit/customs handling, the box was sliced open for inspection. Instead of properly restoring the internal protective packaging, the items were aggressively jammed back into the box and poorly taped over.
Due to this gross negligence, a high-value Apple iMac arrived with a completely shattered glass screen and heavy corner chassis damage. Furthermore, the immense crushing force completely sheared a wireless USB receiver clean in half while it was still plugged into the back of the machine. To make matters worse, the inspection team completely failed to repack the Smart Samsung TV remote, which is now missing entirely.It is completely unacceptable that a customer's fragile property can be cut open, destroyed due to incompetent repackaging, and have components lost, only to be delivered as an expensive pile of electronic waste.
I have taken exhaustive photographic evidence of the damaged screen, the snapped USB housing, the missing remote inventory, and the compromised external box. I am filing a formal claim immediately and expect ParcelHero to take full accountability for this transit disaster without hiding behind typical bureaucratic delays. AVOID UPS, AVOID PARCEL HERO

I booked with UPS through them. No one showed up for the parcel I had paid to send.

I have been using ParcelHero for some time, but my experience has become increasingly frustrating and disappointing.

One recurring issue is the constant stream of additional invoices claiming that my parcels exceeded the declared weight or dimensions. After receiving several of these charges, I started taking photographs of every parcel before shipment, clearly showing the weight and measurements. Interestingly, the extra invoices stopped for a while once I had evidence available.

However, more recently, I began receiving other unexpected charges described as administration fees and various adjustments, which I found completely unreasonable and difficult to justify.

The final straw came when UPS lost one of my parcels. Despite UPS already refunding ParcelHero for the postage and claim, ParcelHero repeatedly demanded excessive documentation from me, including proof of purchase, identification, and other information. After providing what was requested, they still refused to refund me.

In the end, I had to contact my bank directly and initiate a chargeback in order to recover my money.

Based on my experience, ParcelHero's billing practices and customer service have been extremely disappointing. I would strongly advise others to be cautious and keep detailed records of every shipment if they choose to use this service.

As a result of this experience, I am now considering further action regarding this matter. I will be reporting my concerns to the relevant consumer watchdog and regulatory bodies, and I am also exploring my legal options to recover any losses incurred. Customers should be aware of the potential risks and keep thorough records of all shipments, measurements, communications, and invoices.

All went well with the packaging, payment and drop off. Nut it was never delivered - then without contacting me they disposed of the package and then charged me for the disposal! Never again - their customer service is simply a war of attrition . They seem to hope I will go away and right off the lost package. But I will not.

Extremely poor communication!
Difficult to get in touch with anyone problem solving doesn't exists. DO NOT USE THEIR SERVICE!
Unless you want headaches.

Like many other people who gave reviews of ParcelHero, I found myself being charged additional sums for "additional carrier (UPS) costs - item oversize" and again I must stress that the package size and weight were correctly input into the form (and double checked) when arranging the booking on their website which generated the original quote.
I did not see any requirement to photograph the package with weight/dimensions at the time of booking (no doubt this was buried in the T's & C's).
The item was collected and delivered OK by UPS although I also paid extra for a signature as proof of delivery but when I checked the tracking, the parcel was described as being "left on the dock" rather than having been signed for (I assume there'll be no refund offered for that....).
They then waited over a week and a half before claiming the other (unfounded) additional charges from my bank - split over two separate invoices which arrived in my inbox after the money was taken off my account.

Like others, I have lost out over their actions and would not use this company again.

Extra charges taken out off my account 2 weeks after parcel delivery, order through parcel compare went to bank to report fraud and found out it was set up by parcel hero
DO NOT USE THIS COMPANY OR PARCEL COMPARE they debit your account with charges that you've already paid without your knowledge beforehand

When returning a ceramic sink, the driver did not strap it down so it was not secure. When it arrived at Victoria Plumb, broken, despite paying £15.00 cover, they said this was not an insurance and refused to pay the £300.00 for the broken sink. They claimed the packaging was insufficient but it was returned in the same packaging Victoria Plumb sent it and it arrived in perfect condition. Despite Victoria Plumb sending confirmation that the packaging was fine, bearing in mind it is their business to transport ceramic ware all over the country, Parcelhero just repeated that it wasn't and I lost £300.00 So all they are doing is saying it is your fault and won't pay out.

Awful experience ever ! I sent a parcel for my daughter birthday first of March . They said it would be delivered by the 18. On their app it was stuck for days in Feltham . Then couldn’t track it at all . Emails started they couldn’t tell me where it was . Finally after many emails found out they hadn’t delivered . Sending it back . They then took another £26 from my card saying it was a subscription ! Another email to ask why they had taken more money . They said I would have it in 2 days delivered and they charge . Never again would use this company and I reckon never left the uk wether there was a problem in UAE they should have informed me immediately

19 April 2026

Formal Complaints
Parcel Hero
128 City Road
London
EC1V 2NX

Subject: Urgent Complaint About Lost Parcel

Dear Kevin / Lalit,

I am writing to formally address the issue of my lost parcel, which contains motorcycle parts valued at £850. This has left my motorcycle out of commission since December 1, 2025, forcing me to spend an additional £300 on alternative transportation.

I initially reached out to Parcel Hero on December 11, 2026, regarding this matter (reference number: 5199748). There have been over twenty emails exchanged concerning this issue, linked to tracer investigation number 3801155741.

DPD claims the parcel was delivered to my address, yet they have not provided any proof of delivery. I have security camera footage confirming that it never arrived. You can reference DPD with number 0575511524.

I need a prompt resolution to this issue, as it has been three and a half months since my parcel went missing, and the ongoing financial strain is significant.

Thank you for your immediate attention.

Sincerely

Richard