Paloma Health Arvostelua 

229
TrustScore 5/5 tähteä

4,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We were recommended Paloma Health by our school SENCo and we are so glad that we decided to go down this route. Paloma provide regular updates on the process, as well as webinars and information on... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Great experience, highly professional and fantastic with my child on the virtual pathway. I was amazed how they got him talking and to open up and I expected him to shut down. Extremely quick waiting... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We found that the pathway through Paloma Health was quick and we felt updated throughout. The staff were incredibly supportive and knowledgeable. Especially Amie and Laura. Amie was fantastic at suppo... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I think Paloma Health have somehow healed some of the hurt caused by the national waiting lists (we were approaching 4-5 years by the time we were seen). From initial contact at the start to 12 weeks... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

Yrityksen kirjoittama

Paloma Health was founded out of empathy for families navigating the challenges of accessing NHS assessments and support for autism, ADHD, dementia, and allergies. Our founders saw the patient anxiety and health impacts caused by lengthy and growing NHS wait times (for example, 2-10 years for a children and young people’s autism assessment).


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

229 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,8

Kaikki arvostelut

(229)

202 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

They are great.Highly recommend

They are great.Highly recommend. Thank you Paloma Health

26. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Olga,

Navigating an autism assessment is a deeply personal journey for families, and it is really great to know we were able to provide the compassionate and supportive care you and your family deserve.

Wishing you all the very best moving forward!
The Paloma Health Team

Saanut 5/5 tähteä

Amazing service

From start to finish Paloma health have been incredible. Every single person I spoke to was fantastic! So fast and professional.

30. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hello,

Thank you so much for sharing this, Sarah. It is really important for families to feel supported throughout the autism assessment journey, so we are pleased to hear that you experienced this.

Wishing you and your family all the very best moving forward!
Warm wishes,
The Paloma Health Team

Saanut 5/5 tähteä

Paloma was amazing

Paloma was amazing from start to finish. For the first time in 8 years it feels like I've been heard and my son is now going to finally get the help he truly deserves! Thank you so very much, no words will ever be enough!

26. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Reva,

Thank you for such a great review.

We really want families to feel seen, heard and understood throughout the assessment process and we are pleased to hear that your son now has the help and insight he deserves moving forwards.

Wishing you both all the very best!
Warm wishes,
The Paloma Health Team

Saanut 5/5 tähteä

Fantastic service

Fantastic service. Our entire waiting time from referral to outcome appointment was 4 months. We were able to access the in person appointment due to our location which helped. What I thought was most helpful though was the learning modules for parents to complete while waiting and the signposting to other support page is invaluable, the fact that we now have lifetime access to those resources is amazing

25. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Suzie,

Thank you for sharing your feedback. We know the assessment journey can feel daunting, so it is great to hear that the modules and signposting provided valuable support while you waited, and will continue to support you. We absolutely want to empower families through knowledge, insight and ongoing support.

Wishing you and your family all the very best on your continuing journey!
Warmly,
The Paloma Health Team

Saanut 5/5 tähteä

Paloma healthcare have been incredible

Paloma healthcare have been incredible. I opted for them through the nhs right to choose system just a couple of months ago and my son has already had his assessments and has been given a diagnosis.
The clinicians have been amazing, taking their time to really get to know who Eli is. His assessment document is so detailed and thorough and has provided us with so much insight and information to be able to help support Eli going forward. The experience has been such a positive one and by far surpassed my expectations. Thank you

21. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi there,

Thank you for sharing this. It's really great to hear that the Right to Choose process went smoothly for you and that you've taken a lot from the outcome report moving forward.

Sending our very best wishes to you, Eli, and the rest of your family!
Warm wishes,
The Paloma Health Team

Saanut 5/5 tähteä

I have used poloma twice now and can…

I have used poloma twice now and can highly recommend them. both times they have listened to my concerns even without much backing from my sons school. they have made me feel heard and listened and offered helpful information. they have quick waiting times. staff iv delt with have been amazing. iv recommended to friends and family members.

19. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Kayley,

Thank you for taking the time to share this and for your trust on a second assessment journey.

Providing a compassionate, safe, and understanding space for families to share their experiences is incredibly important to us, and we are so glad our team could offer helpful information and a smooth experience for you both.

Wishing you and your son all the very best on his continuing journey.
Best wishes,
The Paloma Health Team

Saanut 5/5 tähteä

From start to finish took less than six…

From start to finish took less than six months, many thanks to Chris and Steve who actually for once believed everything that other people didn't and their professionalism went above and beyond anyone else's, thanks so much we really did appreciate everything that you have done for us and would definitely recommend you to anyone

14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Rachael,

We are very glad to hear that Chris and Steve provided such a validating and professional experience for you. It is so important to us that families feel truly heard and believed, and have a compassionate and safe space throughout the assessment journey. We'll pass on your kind words.

Wishing you and your family the absolute best for the future!
Warm regards,
The Paloma Health Team

Saanut 5/5 tähteä

Paloma offers a great service

Paloma offers a great service, friendly and patient staff, lots of supportive information prior to assessments and frequent checking in to update us. Also signposting to support forums post diagnosis. Really helped alleviate any worries myself or my daughter had. Jessica and Maria were both really lovely and made the experience a lot easier than we were expecting. Thank you!

21. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi there,

Thank you for sharing this. We are so pleased to hear that Jessica and Maria helped alleviate your worries and made the assessment experience much easier for you and your daughter. Ensuring families feel supported, informed, and comfortable at every step of their journey is incredibly important to us.

Wishing you both all the very best!
The Paloma Health Team

Saanut 5/5 tähteä

I chose Paloma on the Right to choose…

I chose Paloma on the Right to choose method for my son's autism diagnosis.

The process took four months from the original referral, it was all done online and communication was amazing.

I am so pleased I chose this provider as my son will now go to secondary with the extra support he needs.

15. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Vicky,

Thank you for sharing this. We are so glad the process was smooth and that your son will have the support he needs for secondary school. Wishing him the absolute best for his new school adventure!

Warm wishes,
The Paloma Health Team

Saanut 5/5 tähteä

The staff are extremely friendly and…

The staff are extremely friendly and great professional service. Will definitely use again.

4. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Julie,

We're glad you experienced such a friendly and professional service. Creating a welcoming and supportive space for families during their autism assessment journey is our priority, and we truly appreciate your trust in us.

Wishing you all the best,
The Paloma Health Team

Saanut 5/5 tähteä

Very professional staff

Very professional staff, gave a very detailed report and follow up appointment to discuss the results. The child observation lady was so good with my daughter who never usually opens up to health care professional. The portal is easy to use and has loads of useful information. They keep you up to date with your referral. Very happy.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Jennifer,

It's great to hear that your daughter felt safe and comfortable enough to open up with our clinician. And we are glad that the content we share, along with the report, has been a valuable resource for your family. Understanding and celebrating each child's unique strengths and needs is so important.

Wishing you all the best.
Warm regards,
The Paloma Health Team

Saanut 5/5 tähteä

Sadie was patient and friendly with my…

Sadie was patient and friendly with my child throughout the assessment and he felt comfortable despite finding social situations challenging. Stephanie did the parent assessment and was compassionate and validating and did not make me feel rushed or unheard. They helped make a stressful experience manageable.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Lucy,

Thanks for sharing your family's experience. We know that the assessment process can feel stressful, and creating a safe, comfortable space where children can truly be themselves and where parents feel genuinely heard is so important to us. We will pass your kind words onto Sadie and Stephanie.

Wishing you and your family all the very best!
Warm wishes,
The Paloma Health Team

Saanut 5/5 tähteä

So pleased I went with Paloma and I…

So pleased I went with Paloma and I would recommend other parents to do the same the staff was so friendly and understanding they were so brilliant with my boy. I'm so glad I went through this channel from the start of January the referral weren't through and short few months From start to finish

8. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Kelly,

Thank you for your recommendation. We are so glad our team was supportive and helped your son to feel completely comfortable throughout your journey.

Wishing you all the very best,
The Paloma Health Team

Saanut 5/5 tähteä

Excellent RTC provider

Used this as a right to choose provider for an autism assessment for my child. I think the whole process including assessments has been a few months. Staff were very professional, kind and understanding and the clinical psychologist was excellent with my daughter during her assessment couldn’t recommend them enough.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Kathleen,

We are so pleased to hear our team provided a kind, understanding, and supportive environment for your daughter during her assessment. Creating a safe space where children can truly be themselves is at the heart of what we do.

Wishing you and your family all the very best!
Warm regards,
The Paloma Health Team

Saanut 5/5 tähteä

Life changing

I was recommended this service by a friend who was in the process of using paloma for their own child.
From our referral from the GP back in December 2025 we received a diagnosis by the end of April 2026 in this time we were currently on a 2 year waiting list with the local council service.
I honestly could not recommend them enough.
The paediatricians were absolutely wonderful on the calls, making you feel comfortable and at ease to talk with them, never judged or questioned your answers. Paloma Health have given us a huge step in the right direction to getting my child the help he needs in life.

20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Stevie,

Thank you for sharing your experience. We are so pleased we could provide a faster pathway for you through the Right to Choose process. We are glad to have helped your family take this positive step forward.

Wishing you all the very best,
The Paloma Health Team

Saanut 5/5 tähteä

Amazing Right to Choose provider

We were referred to Paloma Health via Right to Choose. Our GP initially recommended another provider but when I looked them up my son was too young to be assessed by them so I did my own research. From the first contact they were really helpful and responsive. The website and resources are very clear and accessible. We understood they don't like to cancel appointments but it can happen so we ensured everything we booked for travel and accommodation was flexible just in case. Chris assessed our son and from the moment we met him he completely put us and our son at ease, so much so he was happy to do the first part of the assessment without us. We joined for the latter part and it was clear our son was having a great time and he found Chris fun to be with. For the parent part I had Robyn and she equally put me at ease and enabled me to open up. The report arrived quicker than I expected and it completely captured our son. The outcome meeting followed soon after and was also really helpful. I wholehearty recommend Paloma Health

16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Julia,

Thank you so much for sharing your experience. We are delighted to hear that Chris and Robyn helped your son feel so comfortable and at ease throughout his assessment. And it’s great that you feel our report captured his unique strengths and differences so well. We truly appreciate your recommendation and wish your family all the very best!

Warm wishes,
The Paloma Health Team

Saanut 5/5 tähteä

After many years of fighting for help…

After many years of fighting for help and getting a diagnosis, the staff at Paloma Health were absolutely incredible and kept us updated from the moment we got referred to diagnosis there was nothing that we was not happy about. The whole timeliness 3 months from referal to diagnosis which compared to my local waiting list is outstanding.

7. toukokuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Julieann,

Thank you for your wonderful review! We know how overwhelming the journey to finding support can be, so we are thrilled to have provided a smooth, positive experience for your family.

Very best wishes,
The Paloma Health Team

Saanut 5/5 tähteä

Really impressed throughout

I was so impressed with my son’s ASD assessment. Great communication from start to finish, really understanding staff at every point and a really comprehensive fair report at the end that was received quickly. I’m definitely hoping to go back for his ADHD assessment.

23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Leona,

We are very pleased to read that your son's assessment was such a positive experience and that you felt supported by our team’s communication. We hope to support your family again if you decide to explore an ADHD assessment in the future.

Wishing you the very best.
Warmly,
The Paloma Health Team

Saanut 4/5 tähteä

Great clinicians but the organisation of appointments is lacking a personal touch.

Both of the clinical professionals we encountered at Paloma Health were caring and experienced and the report we received at the end of the process was excellent and very in-depth. The school SENDCO reported that she never before seen a report so reflective of a child's needs.
However, the organisation of the face-to-face meeting was needlessly stressful and poorly managed. We were, in the end, given three different appointment times (one of these being sent five minutes before our appointment was due to start). There is no telephone number available to make contact with the staff who are booking the appointments and the assessment itself took place in an office building with no signage and no instructions in the confirmation email about where to go when you got to the building.

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Amy,

Thank you for sharing your experience. We are glad our clinicians provided a caring environment and that the report has been helpful for your child’s school already.

However, we are incredibly sorry for the stress caused by the scheduling confusion and directions. We completely understand how overwhelming this must have been, and are actively updating our venue instructions to provide a smooth, stress-free process for families.

Please reach out to our support team if you haven't done so already and we can look into your specific scheduling experience.
Warmly,
The Paloma Health Team

Saanut 5/5 tähteä

Recommend Paloma Health

Staff at Paloma are lovely and professional. The fact they offer remote or in person child observations was a big hit for me as my child hates cameras so she wouldnt co-operate with a remote assessmemt. Also staff explained everything in the report in simple terms that were easy to understand rather then all the technical jargon. Thanks Paloma

15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Paloma Health-logo

Vastaus yritykseltä Paloma Health

Hi Jenson,

We know that every child is unique, which is why offering flexible options, such as in-person observations, is important to us. We're thrilled this allowed your daughter to feel comfortable and supported during her assessment, and that the report was explained clearly to you.

Warmly,
The Paloma Health Team

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