Palmers Group Arvostelua 

I had hoped that my previous review of Palmers would assist me, but to no avail. Vehicle still not fit for purpose, no response from Directors, and 10 months of prevarication. Now looking to return the vehicle under the Consumer Rights Act 2015. The Car industry in the past has reported that there has been a major problem with MG's Infotainment system, don't take my word for it, you can google it. Post sales support has been awful, I would not buy a car from Palmers Group, ever again.

Do they ever answer their parts and service emails or phone ? i've waited over a week and despite many phone calls being put on hold and no responses to emails i'm no further forward. All very well having one phone number for all departments, but it would be helpful if they answered the phone.

Met with Daniel the Subaru salesman at Palmers Hemel Hempstead and found him to be very helpful. My family and I were new to the Subaru brand but had a good experience with Daniel @ Palmers from start to finish. Very helpful and knowledgeable and based on our experience with him we decided to go for the Subaru Outback. Thanks for all your help.

Kadin (Watford)- supported me through multiple defects on my vehicle. Responsive and helpful throughout. Thank you

Lee at Palmers was so helpful. He found me exactly what I was looking for and the process of getting my car was quick and swift. Great service.

Had great service from Palmers Motor Company in Watford to get my Peugeot serviced. Kayden was excellent in his communication with me, from the start and calling me with updates. Easy drop off and pick up process. Would recommend.

Was kept up to date at all times and job completed quicker than expected

Kaydin was super helpful when I dropped my car in for a basic repair. He even helped me get my pram out of the car.

Had first major service with Palmers today.
Absolutely no complaints. All staff were accommodating and nice.
Dealt with by Kaiden, he was so professional and nice. Made sure I was informed throughout, very impressive.

The whole process from start to end was fairly easy. Jeremiah made the paperwork straightforward and simple to follow and the attention to customer was adequate.
Small minor issues with admin and vehicle handoff on the day but all in all was a stress free experience. Recommended.

AVOID THIS GARAGE AT ALL COSTS!!
Purchased a new car from them less than 2 months ago and it’s been constantly in and out of the garage with numerous faults and problems which they will do nothing about. Not to mention the damage they caused when applying the paintwork protection polish to the car before collection and tried to cover it up.
Never have particularly high hopes of car salesmen but these are the worst of the worst. They take your money then wash their hands of you. Means naff all they’re a ‘Jeep Approved garage’ - have submitted a formal complaint with Jeep directly who have launched an investigation into them.
Referred to the Motor Ombudsman and will be taking them to small claims court on advice of solicitor who has reviewed the case and confirmed they’ve breached their contract and relevant consumer rights laws.

They only have a 3/5 star rating on TrustPilot which says it all that 36% of their reviews are 1 star negative reviews.
Ditto what somebody else said;-
AVOID THIS DEALERSHIP. They sell faulty cars, mislead customers, cause avoidable damage, and then ghost you when you demand accountability. Worst car-buying experience of my life

Jerry was helpful and answered all questions i had. He also made sure to explain all the controls on my jeep avenger.

Great experience, Jerry was super helpful and made sure to help me with anything I needed!

Jerry is very professional and courteous! Great experience with him and really great deal we got for the car. He is a credit to the establishment

Jerry was really helpful and answered all questions given. I had a bad experience at big motoring world where they just handed me the key and i had to figure everything out myself so i hesitant buying a non franchise car from here. Jerry explained everything he could with the Volkswagen and made sure i was comfortable with the car before i left. Will definitely recommend.

The worlds WORST service department, I cannot get over she complete ignorance and incompetence of staff here. My mum has had repeated issues with the Jeep she purchases NONE of which rectified 3 years on, no solutions offered and no calls back. They have no communication skills and evidently have no idea or training how to pick up a phone a dial a number to return calls. They have left my mother who’s disabled without a vehicle for 2 days and not responded to a single call or given an update. Two pieces of advice here 1. DO NOT buy a Jeep and 2. Stay as far away as humanly possible from Palmers Jeep and Hemel Hempstead

Tried 3 times in an afternoon to contact to book Jeep mot and service. Recorded message promised to call back as ‘staff dealing with other customers’. Three hours later still waiting - not the first time of let-down with this dealership. Poor after sales service for what is a good vehicle. Care could not care less attitude seems apparent.

I bought a car from this dealership six weeks ago, and it's been a complete disaster. After just 16 days, the engine warning light came on. I immediately called the garage, and they told me to bring it in. To be safe, I had the AA inspect it firstthey confirmed the faults, and I relayed exactly what was wrong to the dealership.

Instead of fixing the issue, they lied about ordering the part, making me take a day off work and drive two hours to their garageonly to tell me they hadn't even started the repair. They then kept my car for two weeks, returning it with new damage: a smashed rear light, deep scratches down the side, and scuffed alloys. When I confronted Mo, he blamed me, claiming the damage was already there (it wasn'tI had proof).

After refusing to accept the car, they did a cheap, botched repair (a badly fitted light and poorly touched-up alloy). Jake Palmer promised me a 1-year warranty extension as compensation, but now the dealership is ignoring my calls and refusing to honour it.

Out of six weeks of ownership, I've only had my car for 8 daysthe rest of the time it's been stuck in their garage. I need a reliable car for work, and this experience has caused me huge stress and inconvenience.

AVOID THIS DEALERSHIP. They sell faulty cars, mislead customers, cause avoidable damage, and then ghost you when you demand accountability. Worst car-buying experience of my life.

Update to my January 2024 review.
Since taking my vehicle to another dealership in May 2024 to sort out the lock on my hardtop I have not had any issues yet with Palmers would expect to be going back at least once a month what a waste of time and fuel.
Now the only time my vehicle goes to a garage is for its M,O,T and annual service both once a year

I recently bought a new car with the help of Lee Perkins, and I couldn’t be happier with the service I received. From start to finish, Lee was professional, friendly, and incredibly helpful. He was always on hand to answer any questions I had and kept me updated throughout the process, which really put my mind at ease. Even when there were slight delays, Lee dealt with them quickly and kept the communication clear and honest. Nothing was too much trouble for him. He made what can sometimes be a stressful process feel smooth and enjoyable. I would highly recommend Lee to anyone looking to buy a car!