I can’t express enough the exceptional service these guys provide. I have two postal addresses and when placing my order had the wrong shipping address selected. I contacted Stu from ozbackcountry and... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Ozbackcountry promote returns are easy and simple. It's simply not true. I bought an item and when receiving it, it was too small. I contacted them but was given a somewhat complicated process to... Näytä lisää
Had a pretty bad experience with these guys. Okay, my purchase wasn’t the biggest but still you got to look after your customers. Sent me the wrong item and when they said they were going to sh... Näytä lisää
Initially the service was good. I placed my order and it arrived quickly and in good condition. My complaint would be more about false advertising. I wish I could add photos. I ordered a bike helmet s... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Epic Adventure Gear. Climb, Hike, Bike, Camp, Swim, Snow, Nutrition, Hydration
Yhteystiedot
Level 1, 120 Siganto Drive, 4212, Helensvale, Australia
- 0415309527
- team@ozbackcountry.com.au
- ozbackcountry.com.au
Ei ole aiemmin pyytänyt arvosteluja
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
I ordered a product 20/12 didnt get a…
I ordered a product 20/12 didnt get a confirmation email had to contact them only the be told that the order was cancelled no explanation why, still waiting for the refund
Very good communication
Very good communication. I ordered something and needed a special delivery and they were great at helping me out, and only took a week for delivery to NZ.
I’m incredibly impressed with the superb service
I’m incredibly impressed with the support I received! Fran was fantastic, ensuring every step of my tent replacement warranty was handled smoothly and efficiently. I highly recommend this company—truly the best!
I’m not big on writing reviews but I…
I’m not big on writing reviews but I was impressed so here we are. Such great customer service! I emailed after the order to request express postage as we needed the wet suit before we went away for a triathlon, only $5 fee and it arrived in two days!!!!!!! Plus a great product. Thanks so much guys!

Vastaus yritykseltä ozbackcountry.com.au
Mini Mule
Timely shipping. Good communication. Sturdy, well made, robust product at great price point. Very happy to support a family business. Can highly recommend.

Vastaus yritykseltä ozbackcountry.com.au
I purchased a pair of Killa 180 goggles…
I purchased a pair of Killa 180 goggles from Oz country and the first pair was defective. I sent photos within the hour of using them, describing the situation and the fault. I was asking for an exchange as I believe thing like this happen. Within 2 days I got an email of them shipping a brand new pair immediately. No face to face interaction, however I believe their speedy immediate response deserved a review and acknowledgment. Will definitely continue shop here and if any issues arise would trust that it would be resolved accordingly.
Service from ozbackcountry has been excellent, and no fuss
Service from ozbackcountry has been excellent. Fast product delivery, and with a recent warranty claim the process was no-fuss, with a postage-paid return and replacement of the product at no additional expense to me. On that experience alone, I'll be looking to them for future purchases.

Vastaus yritykseltä ozbackcountry.com.au
Great service
Having purchased various things from Ozbackcountry. You can't go passed the customer service.
Fran in customer service even sorted spares for a Marmont tent for me.
Awesome.

Vastaus yritykseltä ozbackcountry.com.au
Great customer service
Thanks to the team at ozbackcountry for the great service.
I order some nutrition products online and after realising I hadn’t received the full order, they were very prompt to respond and sent me one straight away.
The prices are also significantly cheaper than other sites.
Couldn’t recommend them enough for anything outdoor
Thank you Ozbackcountry
Thank you, Ozbackcountry for getting me my last-minute items delivered in time for my Winter adventure to the roof of Australia. Greatly appreciated the speedy delivery and the email updates from Fran and Karen when dealing with back ordered items coming from the States.

Vastaus yritykseltä ozbackcountry.com.au
Great service
I ordered an Orca wetsuit online and had a great experience from start to finish! The price was better than competitors and delivery was really quick! Highly recommend ordering from this team :-)

Vastaus yritykseltä ozbackcountry.com.au
Great quality product and extremely helpful when I thought all was not right. Quick response
No problem with the ordering and payment system.
Items received in the timeframe given.
I bought the Nemo Tensor Extreme hiking mattress and I could not find the repair patches that were supposed to be included. I contacted Oz Backcountry and they responded very quickly. With their encouragement to unpack and look again I found them in the stuff sack. They were polite and helpful in our communications and I was so thankful for that and their help.
Thanks Oz Backcountry 👏☺️

Vastaus yritykseltä ozbackcountry.com.au
My experience with Oz Backcountry has…
My experience with Oz Backcountry has been great! There was a shipping problem with the thermarest that I purchaced, but once I addressed the problem with the company, they immediatly placed another order for free and provided me with tracking information. Many thanks to Fran for this wonderful experience!
Great customer service
Great customer service - Fran was very friendly and polite. Would recommend!
Great company
Great company, I received exactly what I ordered with in a week, taking in the Easter break holidays.
I was sent a tracking number so I could follow my purchase.
Highly recommend this company.
Thank you.
Rodney McKnight
Great customer service
I had a fantastic customer service experience with Fran. I required four of the same item. I placed my order, however the website didn’t reflect the actual stock level. Fran made sure I received the items I required without extra cost or any delay to the delivery timeline. I’ll happily be a repeat customer.
Happy customer
Quick, friendly and super helpful. Have dealt with the OzBackCountry team a couple times and have been very satisfied with their assistance. Thanks Fran, you’re a legend!
Terrible service
Terrible service, waiting for order for weeks only to be notified they are still waiting for half of the ordered items to come back in supply. When order finally partly send items changed to “comparable”.
I had a part break on my tent email the…
I had a part break on my tent email the team and got it sorted out quick smart. Thanks fran for your help
Very good family business!
Very good family business!
Great selection of products as well as the price.
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