It was very straight forward process of ordering online. We filled the skip in one day and didn't need it sitting on our driveway for any longer. We called the customer service and arranged for the... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaMill Street, Quayside Business Park, A91 KA9R Dundalk, County Louth, IE
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Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have ran... Näytä lisää
Yritys on vastannut
My bins were not collected in error & when I phoned to query the situation, Ciara handled my enquiry with courtesy and professionalism. She called me back promptly and rearranged a new collection date... Näytä lisää
Yritys on vastannut
Fantastic service from Pauline in customer care in Dundalk office. Responds to emails very promptly and efficiently and has solved any problems or queries I had. Pauline is very professional... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Oxigen Environmental - Quayside, Dundalk
Yrityksen kirjoittama
Reduce | Reuse | Recycle
Oxigen Environmental provide the best value for wheelie bins, domestic and commercial waste collection, skip hire and road sweeping.
We are Ireland’s leading integrated waste management and recycling company and provide our services from Cavan to Waterford and in between.
Oxigen is dedicated to the diversion of waste from landfill through the re-use of valuable resources to create closed material life cycles. The well-known adage of ‘waste not, want not’, is key to the Oxigen ethos.
Producing secondary raw materials and reprocessing them to produce new products promotes resource efficiency and is an environmental necessity.
Oxigen Environmental is at the forefront of environmental services provision in Ireland.
The group comprises of Oxigen Environmental and Oxigen Commercial.
Between these two companies Oxigen manages waste and material streams, water supply, waste-water treatment, and energy generation.
We are constantly growing our fleet and staff to provide a first-in-class service, across all streams, to all customers and across all regions, where we too are expanding, due to the popularity of our excellent services and price plans.
OXIGEN’S STRATEGIC GOALS ARE:
• To increase volumes of recyclables collected.
• To increase volume of secondary raw materials produced such as paper, metal, glass, wood, plastics, construction aggregates and organics.
• Maximise diversion of materials from landfill.
• Increase the generation of renewable power from waste streams.
Yhteystiedot
Mill Street, Quayside Business Park, A91 KA9R, Dundalk, County Louth, Irlanti
- 0818694436
4,2
Hyvä
200 arvostelua
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On vastannut 97 %: iin saamistaan huonoista arvosteluista
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Tried ordering bins as I moved house
Tried ordering bins as I moved house. Date ordered 12th of December, told 3 to 5 working days. Got email on the 17th saying my bins would be 3 to 5 working days. Rang the office they told me bins would be delivered on time that email and receipt was just sent late.
Rang today the 20th Caroline answered when I explained she told me bin take 3 to 7 working days different to what I was told by 2 other colleagues. When I told her it's 2 to 5 days she then proceed to say it's christmas time and things take longer. I should have been told that before taking money out if my bank. I rang another company this morning and they are delivering tomorrow.
As Caroline said it's christmas time and people need bins and acute times.
20. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Nicole,
Thank you for taking the time to share your experience with us. We sincerely apologise for the delays and the inconsistent information you received regarding the delivery of your bins. This is not the standard of service we aim to provide, and we regret any inconvenience caused during your move.
While we do our best to fulfil orders within the specified timeframes, we understand that the holiday period should not have resulted in a lack of clear communication. Your feedback has been shared with our team to ensure better clarity and consistency in the future.
If there is anything we can do to assist you further or to make this right, please don’t hesitate to contact us. We value your business and would like the opportunity to improve your experience with us.
Thank you for your patience and understanding, and we hope to have the chance to serve you better in the future.
Best regards,
The Oxigen Team.
Great Service
Courtney was very helpful and changed my mind about leaving Oxigen. She was very good to deal with and delivered on her promise.
13. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Shane,
Thank you for the kind words and we're glad to hear we can keep you as a customer. We appreciate the lovely review and hope we can continue to provide you with a great service.
Best regards,
The Oxigen Team.
Very prompt and courteous dealing with…
Very prompt and courteous dealing with my query
9. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi there, thank you for the 5 star review. It's very much appreciated! Best regards, The Oxigen Team.
Query solved promptly and effiiently.
My emails were answered promptly and clearly. My query was resolved efficiently. Very helpful and friendly customer service.
5. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Catherine,
We're happy to hear that everything got sorted for you quickly and you had a friendly experience with our customer service. We always aim for this standard of customer care and we appreciate you taking the time to leave us this generous review.
Best regards,
The Oxigen Team.
Prompt and efficient service
Prompt and efficient service. Never had any issues, when I do have any queries the staff are always very helpful and friendly. I recently spoke with Courtney who was very reassuring and friendly on the phone ! Definitely recommend.
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Nicola,
We’re happy to hear that you’ve consistently experienced an efficient service with us. We pride ourselves on delivering helpful and friendly customer service, and your recommendation means the world to us. If there’s ever anything you need, don’t hesitate to reach out.
Thank you for being a valued customer!
Kind regards,
The Oxigen Team.
Spoke with a girl called Courtney and…
Spoke with a girl called Courtney and she was amazing help, very friendly and polite lovely girl 10/10
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Nadia,
It's great to know our customer service was a great help for you! We pride ourselves on focusing on our customers needs and we're so glad Courtney was so helpful! Thank you for the review and we hope to assist you again in the future.
Best regards,
The Oxigen Team.
Quick and efficient service as well as…
Quick and efficient service as well as a great load of care and personal attention from the fabulous and attentive Courtney who was exemplary in following up, checking and explaining everything (that wasn't complicated to begin with!). 10/10 if I could.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Caroline,
We’re incredibly proud to have team members like Courtney who go above and beyond to ensure our customers have a seamless experience. Your kind words and 10/10 rating mean a lot!
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Warm regards,
The Oxigen Team.
Good value and delivered on time
4. marraskuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Noel,
Thanks for the lovely review and 5 stars.
Best regards,
The Oxigen Team.
They don't provide a dependable service to loyal customers
I have been with Oxygen for at least 15 years I have never defaulted on a payment and I always put my bins out on time so I consider myself a loyal customer and would expect the same loyalty from Oxygen in return as they state in their mission statement but unfortunately that is not the case.
They have failed to pick up my bins on several occasions and it used to be if you contacted them they would rectify the matter and they would organize the bins to be picked up without much of a delay.
Last Friday 1/11/24 I put out the bins on time they collected the brown bin but failed to pick up the green and black bin but I thought they maybe running late as they often do and you may receive a txt explaining this.
Monday my bins still weren't picked up so I rang they apologized and said they would call me back but they didn't so later on that afternoon I called them again and explained the situation again as my bins were completely full still no return call so I called again and rexplained it took me 4 phone calls before they offered a solution. Their solution they would offer me credit for the missed pick up and would pick up my bins at the next scheduled pickup which is 2 weeks as they are short staffed so by their own confession they can't manage to meet their own mission statement commitments. I would not recommend Oxygen to anyone.
1. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Kevin,
Thank you for your feedback and for being a valued customer with us for over 15 years. We're truly sorry to hear about the recent frustrations you experienced with our service and the missed bin pickups. We understand how disappointing this is, especially as a loyal customer who has always kept up their part.
Our goal is to provide consistent, reliable service, and we fell short of that for you. We’re currently working to improve our communication and staffing so situations like this don’t happen in the future. In addition to the credit offered, please don’t hesitate to reach out directly to our customer service team so we can find ways to improve your experience with us.
Thank you for your patience and understanding, and for bringing these issues to our attention.
Kind regards,
The Oxigen Team.
Fast and Easy
Skip container was delivered on time fast and easy. Upon my request, the pick up date was changed without any difficulties and the driver picked it up the next morning. Overall, very satisfied with the service!
21. lokakuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Thank you for the wonderful feedback! 😊 We're delighted to hear that you found our service fast, flexible, and hassle-free. It's great to know that we could accommodate your schedule and make things easy for you. We appreciate your kind words and look forward to serving you again in the future! Thanks for choosing Oxigen! ♻️
Great customer care
Collections always as scheduled, reminder texts sent out if any changes to collections on bank holidays. Great customer care & they are always very polite & friendly over the phone.
25. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Therese, thank you so much for your kind words! 😊Our team always aims to provide friendly and helpful customer care, so it's wonderful to know that it's making a difference for you. Thanks for choosing Oxigen, and we’re here anytime you need us! ♻️
Great service.
30. syyskuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Elge, thanks for the great review! Kind regards, The Oxigen Team.
Reasonable price,dropped and picked up…
Reasonable price,dropped and picked up skip when arranged 👍
18. syyskuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Joe, thank you for the 5-star review! We're delighted to hear that you were pleased with everything. Best regards, The Oxigen Team.
Highly recommend Oxigen
Highly recommend Oxigen. They have excellent communication when on the odd occasion the bin lorry is delayed and they send reminders about putting bins out on Sat on bank holidays. Any time I have rang them with a query, the staff are always very friendly and extremely helpful, like Pauline was this morning. This is one bill I never mind paying.
24. syyskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi, thank you so much for your wonderful feedback! We always strive to keep our customers informed, especially when there are any delays, and it’s great to know that the reminders are helpful. We’re also thrilled that Pauline and the rest of the team have provided you with excellent support whenever needed. Your recommendation means a lot to us, and we’re glad that our service is one bill you never mind paying!
Great Value & Professional Staff
I have used Oxigen Skip Hire in Dundalk eight times over the last year and I have had very good experiences with them. Both the office staff and the drivers have been nothing but polite and professional in all my dealings with them.
The only downside is that the planned delivery time and actual delivery time is a bit unpredictable.
28. elokuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Ronan,
Thank you for your continued trust in our service and for your positive feedback about our team. We're delighted to hear that both our office staff and drivers have consistently provided you with polite and professional service.
We hear your comments about the delivery times and understand how important reliability is. We're working on improving this aspect of our service to ensure more predictability in the future.
We truly appreciate your loyalty and look forward to continuing to serve you.
Kind regards,
The Oxigen Team
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Richard, thanks for the review. We'd love to know how we can improve our service to bring that rating up. If you have any feedback please reach out to us.
Best Regards - The Oxigen Team.
Both drivers extremely professional
Both drivers extremely professional, friendly, and competent, Arrived, and collected at the appointed time. A couple of days extra "grace" was appreciated.
19. elokuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Jim,
Thank you for your great feedback. We're pleased to hear that both drivers were professional, friendly, and punctual. We’re glad the extra few days of grace were helpful for you. We always aim to accommodate where possible, and it's fantastic to know you were satisfied with the service.
We appreciate your recommendation and look forward to assisting you again in the future!
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Olayinka,
Thank you so much for the 5 stars, we really appreciate it! Glad to hear everything went smoothly for you. We'll be standing by if you ever need us again in the future!
Kind regards,
The Oxigen Team.
Even though that the skip was late
Even though that the skip was late, the staff were very helpful and got the skip to us as quickly as possible. They rang me before delivering and collecting the skip.
2. elokuuta 2024
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Lucy,
We're very sorry for the late skip arrival. This is not the level of service we aim to achieve. We are glad to know that our staff were able to be helpful and we'd like to thank you for the honest and generous review. It means a lot to us, thank you.
If you ever need us again in the future, please do not hesitate to contact us.
Kind regards,
The Oxigen Team.
Vastaus yritykseltä Oxigen Environmental - Quayside, Dundalk
Hi Michelle,
Thanks for your review.
Kind regards,
The Oxigen Team.
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