Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... Näytä lisää

Sijainti
Vaihda sijaintiaNew London House, New London House, EC3R 7LP London, England, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... Näytä lisää
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls.... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä OVHcloud - United Kingdom
Yrityksen kirjoittama
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.

Yhteystiedot
New London House, New London House, EC3R 7LP, London, England, Yhdistynyt kuningaskunta
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Problème résolu en moins de 6 heures
Problème résolu en moins de 6 heures. Très content d'avoir pu récuperer accès a mon compte aussi rapidement après une erreur de ma part.

Vastaus yritykseltä OVHcloud - United Kingdom

Vastaus yritykseltä OVHcloud - United Kingdom
Very Good Support

Vastaus yritykseltä OVHcloud - United Kingdom
I have been using OVHcloud for many…
I have been using OVHcloud for many years now, never had any issues. Recently, I was in a difficult situation, having committed to a virtual server which was impossible to update to the latest version, as it was very old. The team was amazing, I was able to cancel the service, and subscribed to one of their latest VPS, which is very good. The process was very smooth, and the team was very responsive. We all have different experiences, and we should mainly ask ourselves how we approach the team of a company, as they are humans like us and doing their best as per company policies.

Vastaus yritykseltä OVHcloud - United Kingdom
Always easy to deal with even for a…
Always easy to deal with even for a novice such as myself (CS12038261)

Vastaus yritykseltä OVHcloud - United Kingdom
Siempre son de gran ayuda y llevo años…
Siempre son de gran ayuda y llevo años con ellos.. un placer siempre tener sus servidores y soporte

Vastaus yritykseltä OVHcloud - United Kingdom
Thank you Raul and Andrea!
Ticket No: CS11752736
Raul and Andrea were extremely helpful and clear when helping, they went above and beyond to help me solve my issue and offer me something that I didn't even know was available! Very grateful for their help.

Vastaus yritykseltä OVHcloud - United Kingdom
Got leniency on late cancelation of renewal!
They offer a good service and the support is quite responsive. The website is easy to navigate and I was able to understand what I was buying, which is not always the case with VPS providers!
I also had a wonderful interaction with their support staff, I forgot to cancel my commitment and was one day late, and after a quick chat with their support agent, a ticket was created and they looked the other way and canceled my commitment.
This builds trust and I will definitivly be using OVH again for my hosting needs in the future!
The ticket number was CS11500350

Vastaus yritykseltä OVHcloud - United Kingdom
Slow
what's the point of delivering the server in 5 minutes while delivering the needed windows key not for hours ? support not helpful at all

Vastaus yritykseltä OVHcloud - United Kingdom
OVH SLA's are NOT real, unless you pay more £££ for premium levels of support!
We have been using OVH for circa 12 years now, for the first 7-8 years support was good but over the last 5 years it has deteriorated significantly.
Expect 20 HOUR RESPONSE TIMES to all support tickets (including server outages) UNLESS YOU ARE PREPARED TO PAY A LOT MORE FOR PREMUIM SUPPORT LEVELS.
The SLA's you see for servers/cloud instances at point of ordering on their website are NOT what you are getting as standard - YOU NEED TO PAY EXTRA TO GET THESE!

Vastaus yritykseltä OVHcloud - United Kingdom
Pathetic Customer Care Policy
Support Ticket: CS11422741 (The printout of this ticket runs to 29 pages)
On Fri. 8th Aug 2025 OVH issued an email offering me a free upgrade on my VPS. I immediately clicked on the link but it didn’t work so I assumed that I probably had to do a manual upgrade to the next higher plan myself for free. When a charge was levied I realised that this offer was not right. OVH sent a follow-up ERRATUM email a few hours later with the correct link. I raised this support ticket and the OVH response is simple. As a goodwill gesture they will refund my fee for the upgrade but since it is “technically” not possible to eliminate the charge at the next renewal I will incur that extra charge. The goodwill gesture identifies the mistake as mine despite the fact that I was misled by OVH. Today, 2nd Sept I sent an email asking that someone call me as I had a feeling that this Joanna B. might be an AI Bot. No so, Joanna B. is a real live person and she called me. She was very nice and did a great job for OVH implementing a pathetic Customer Relations Management policy. Bottom line is, I’m stuck with a plan that I took out having been misled by an OVH email. OVH is a big organisation but the amount of resources expended on this ticket alone would suggest that some form of early intervention was the correct way to handle this. My VPS is small beans in the greater scheme but I would be concerned if my experience of the OVH customer care philosophy would apply should I wish to expand to enterprise level plans and how would they deal with me? You would really wonder at the cost benefit analysis of not meeting customer expectations and being awarded a 1 star. I see that 50% of the reviews are 1 star.

Vastaus yritykseltä OVHcloud - United Kingdom
ticket CS11477576
ticket CS11477576, globalement satisfaisant car l'acces au compte a ete retabli, mais pas trop de details. L'email pour contacter le service support est invalide!

Vastaus yritykseltä OVHcloud - United Kingdom
SAV au top !
En 7 ans, chaque fois que j'ai eu un problème et que j'ai pu avoir le SAV au téléphone, j'ai eu un accompagnement et une solution à mon problème donc je tiens à laisser un avis positif car c'est vraiment très appréciable !

Vastaus yritykseltä OVHcloud - United Kingdom
Poor network quality and unsatisfactory support
We use OVH and pay for premium support, but we periodically experience unstable server performance. All three of our servers simultaneously show high TTFB and packet loss.
We have submitted multiple tickets, yet support does not always respond within the same day, even though they promise assistance within two hours for paid subscriptions. When we asked why, they claimed they don’t have enough staff.
Despite our repeated requests to investigate the network issue, they make us perform tests, even though we are not system engineers. These tests are costly for us, and we do not want to hire an external administrator, as it is obvious the problem lies with OVH’s network. The proof is that the issue occurs simultaneously across all three servers at specific times.
The agent Jonathan V., repeatedly closes the ticket without solving the problem, without even looking into the real issue, and without studying the evidence we provided. He has ignored all our screenshots several times and closed the chat while the problem remained unresolved.
We are very disappointed with their service and support quality.
Ticket number: CS11436095

Vastaus yritykseltä OVHcloud - United Kingdom
Oh my lord
Oh my lord,
IF only i had read these reviews.
How the hell is this company even still going?
Paid £60 almost in total for a VPS with 16GB Memory, 80GB storage.
memory was constantly running at full throttle without anything on it and was basically sent an how to fix (This should have been resolved by them, not me)
actually got 40GB storage too.
This company needs investigating big time...

Vastaus yritykseltä OVHcloud - United Kingdom
Answered my questions clearly and…
Answered my questions clearly and concisely

Vastaus yritykseltä OVHcloud - United Kingdom
Very prompt response to my problem
Very prompt response to my problem with email. Received very easy to follow instructions which resolved the problem quickly, with great communication.

Vastaus yritykseltä OVHcloud - United Kingdom
Bought a UNBUNTU server
Bought a UNBUNTU server, its been down for 3 days, and zero support

Vastaus yritykseltä OVHcloud - United Kingdom
Abuse Team Issue
Abuse Team Issue
- Got a notification of 1 site infected with malware
- We responded that the site has been removed and opened a ticket as we cant find the one they say there is in our own account: QQCMJQFMVM
- Abuse Team decide to suspend the server at 5pm UK time
- Been over 12 hours and no response
- Talking to their live chat team - they cannot confirm whether the abuse team works on the weekend / says they do not have access to the abuse team and we need to respond to a ticket which is not in our account somehow
So moral of the story, active clients need to wait 48 hours (potentially) to resolve an issue with 1 website which we have taken action on to make the server compliant and the abuse team at ovh are happy to leave for the weekend.
Remember ovh - we were patient with you when your shipping containers were on fire back in the day and this process you have is bad with the abuse team.
Update to OVH Response:
Key points to understand are:
1. We had been responding to email about the abuse and missed JUST 1
2. The ticket number you sent and I sent in my initial complaint is NOT in our account - check the live chat I did on Friday - the live chat colleague admitted it is NOT showing in the account
3. The Abuse Team switched off the server on a Friday evening and are not working over the weekend for us to respond and deal with the issue during the weekend which means a BUNCH of legit customers have been down
You guys just need to admit to a bad process and fix the process of not switching off servers on a Friday whereby there is NO ONE at OVH is there to help and work with to resolve the issue over the weekend.
You will see in our account we have been a long standing client of OVH and having the abuse team separated from your support team and clients do deal with matters is what results you getting a 1 star review.

Vastaus yritykseltä OVHcloud - United Kingdom
Not recommended(without an anger)
First of all, the admin panel is poorly designed. I disabled auto-renewal weeks in advance, yet the system still charged me at the beginning of the month. Despite this, they refused to issue a refund. I’m not a novice, I’m an experienced user, and it’s clear their renewal settings are faulty. The domain wasn’t even pointing to their servers, so why would I keep it on auto-renewal?
Even if we assume I somehow forgot to disable it (which I certainly did not), I contacted their support on the renewal date, and the service remained unused. That alone should justify a refund, and yet, they refused.
Secondly, the VPS performance was disappointing. Despite having 8GB of RAM and a 4-core CPU, it was significantly slower than a basic shared hosting package. It was hosting a single PrestaShop site with very low daily traffic, so this is unacceptable.
Lastly, the VPS came with a shared IP address that was already blacklisted on multiple platforms. This caused major issues with email deliverability, particularly with order notifications not reaching customers.
REPLY:
It has nothing to do with me. Your admin interface is not responsive enough. There may be a script interacting with the background database — I am not an expert to say exactly which — but whatever it is, it does not function properly. The cancellation request does not take effect and gives the customer the false impression that the command has been successfully processed. In this day and age, with a provider of your scale, no one would expect such a basic and frustrating error to occur.
I never went back to double-check, only to discover later that it had not been cancelled when I was charged. On the very same day, I doubted myself and tried switching the renewal to manual. Right at that moment, one of the services — either the VPS or the cPanel — reverted back to automatic renewal again. That is when I caught the issue.
One day, you will realise this mistake (if you have not already) and will regret blaming an experienced client. This is not about the money, of course. I could buy the entire OVH.

Vastaus yritykseltä OVHcloud - United Kingdom
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