Wow, amazing customer support! Like in any relationship, professional or personal, issues might occur. We are OVH customers ever since 2020, and we had this month a very first contractual matter (CS... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaOskar-Jäger-Straße 173 / K6, 50825 Köln, Ehrenfeld, DE
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Heb een dedicated server gehuurd, uitstekend! Goed internet, uptime, en prijs/kwaliteit verhouding is uitstekend vergeleken met andere providers. Zelfs voor standaard support is het al goed, had laats... Näytä lisää
Yritys on vastannut
Nice hosting provider with really good special offers! In the past i had mixed experience with OVH, but this seem to have changed in recent years. Their special offers (especially Kimsufi dedi... Näytä lisää
Yritys on vastannut
I signed up to OHV, also because of the 200€ Free Trial offer they promoted. After signing up I created a VM instance that was supposed to cost ~0,5€ per hour and deleted it after a few hou... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä OVHcloud - Germany
Yrityksen kirjoittama
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Yhteystiedot
Oskar-Jäger-Straße 173 / K6, 50825, Köln, Ehrenfeld, Saksa
3,0
Keskitasoinen
49 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Services and support.
8. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OVHcloud - Germany
Hello Dmytro Vakuliuk,
Thank you for your kind feedback on Trustpilot.
We are absolutely delighted to read that you are satisfied with our service and support.
At OVHcloud, we are committed to continuously improving our service offering, including reducing request processing time, to offer you the best possible experience. Your opinion reflects our efforts and we are happy to know that you are satisfied with our efforts.
Your satisfaction is our top priority and we are committed to continue providing you with excellent service and quality support.
Thank you for placing your trust in us and for continuing to choose us as your service provider.
Best wishes,
The OVHcloud team
^LaiM
You cant refund when you dont like the services
There's no option for a refund.
I bought a server with personal plan, then upgraded it to pro to get SSH access to the server, and then when I realized there's no root access, I wanted to refund my services since they were useless to me.
There was no option for a refund after not even an hour after buying them. And you have to buy the plan for the whole year, so if you don't like it you lost 1 year worth of money.
Support pretends it doesn't see tickets.
12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OVHcloud - Germany
Hello Michal,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We strive to set up the refund during the withdrawal period as soon as possible, when the general conditions of service are met.
If you have any difficulties with these, our support teams are of course available by phone or ticket, via Live Chat or social networks.
Regarding your refund request, if you have a support ticket waiting to be processed, please enter your NIC handle by returning the private message I just sent you via Trustpilot.
Once I have received it, I can analyze the ticket waiting to be processed, and restart the service concerned.
Best wishes,
Your OVHcloud advisor.
^LaiM
Awful customer service
Awful customer service, chat doesnt work server crashes more times than ive ever experienced, they have no respect for you as a paying customer... keep away from OVH, a terrible experience. really awful
13. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OVHcloud - Germany
Hi Shaun,
Thank you for taking the time to post this review. I'm very sorry to hear about this feedback.
Our support teams respond as quickly as possible to all requests sent to them.
They are available by phone or by ticket, via Livechat or social networks (Facebook and X).
If you have a request in progress or waiting to be processed, don't hesitate to send us your customer ID by return of the email I've just sent you via TrustPilot.
We will then be able to follow up with the department concerned.
Best regards,
Alexandre.L
Update 16/04 :
Thank your for the informations given by private message.
I see that your ticket was processed yesterday morning and a reply has been sent.
If you require any further assistance, do not hesitate to follow up this email sent to you yesterday.
My colleague will keep you informed as fast as possible.
Regards,
Alexandre.L
Langsamer gehts nicht
Am 02. April 2024 eine Domain bestellt und diese ist bis heute nicht registriert. Ganz schwach.
Warte noch bis Montag, sonst hole ich mir das Geld von Paypal zurück.
Sowieso eine komische Konstellation. Telefonnummer von Saarbrücken, Firmesitz in Köln, Gruppe hat Sitz in Frankreich und hier wird nur auf Englisch geantwortet.
2. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä OVHcloud - Germany
Hello Oliver,
We sincerely apologize for the unfortunate situation you experienced. It deeply saddens us to hear about your dissatisfaction because delivering this level of service is not up to our standards. We genuinely hope that such issues won't arise again in the future as we are committed to making improvements.
Taking this opportunity, I would like to kindly ask for more details regarding your account and thoroughly investigate the matter. Rest assured, we are dedicated to finding a suitable resolution. To proceed, could you please provide your OVHcloud username (aa0000-ovh or 0000-0000-00) and the associated email address?
ViniL
Not great, but not too bad
A rather problematic provider in terms of positioning DDoS protection. They clearly allocate to dedicated servers an overselled network. But in any case, the servers are quite stable and the ping is acceptable. Sometimes there are unknown problems with ping and it's 100% on the side of OVH. Support is quite slow.
Good documentation, flexible configuration of the dedicated server are obvious pluses for me. But it would be good to finally move to the standard of minimal 1Gbit network at all dedicated servers, as for me in the field of dedicated servers it should happen long time ago! And I would be happy to see 10Gbit servers at an adequate price.
The firewall is unfortunately disappointing, namely the limit of 20 rules. This is not enough when you really want to secure a large machine, also in the firewall you can not use port ranges for example (8000-8050).
DDoS protection is available, but it works strangely. Frequent throttling of pure traffic during a big attack, and you have to wait for a minute and a half for the connection to resume. Also TCP protection is obviously very weak, my router is often attacked, and 200k-350k TCP connections in a couple of seconds does not embarrass the traffic cleaning system of the OVH.
At the moment it is a solid three out of five, because of the problems above, and the lack of a competitor.
1. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OVHcloud - Germany
Hello Maksym,
Thank you for taking the time to share your feedback on OVHcloud. We truly appreciate your honest evaluation and constructive comments. Your insights help us identify areas for improvement and ensure a better experience for all our users.
We are glad to hear that you find our servers stable with an acceptable ping, and we are committed to maintain and improve this level os service. Your acknowledgment of our good documentation and flexible server configuration is encouraging, and we'll continue to enhance these aspects to meet your expectations in the future.
We understand your concerns about the network allocation for dedicated servers and the speed of our support. We are actively reviewing these issues to address any unknown problems with ping and improve our support responsiveness. Also, your suggestion regarding the network speed and pricing is duly noted.
We apologize for any inconvenience caused by the limitations of our firewall, and we appreciate your feedback on the need for more rules and the ability to use port ranges. We are actively exploring ways to enhance our firewall capabilities to better meet the security requirements of our users.
Regarding the DDoS protection, we are taking your observations seriously and investigating the reported issues.
Your feedback is instrumental in our commitment to providing a high-quality service, and we are dedicated to earning your trust. If you have any further details or specific incidents you'd like to share, please feel free to contact us directly at help.ovhcloud.com or at X (@ovh_support_en).
Once again, thank you for your time and effort in sharing your thoughts with us. We look forward to implementing improvements based on your valuable feedback.
Have a great one,
VinL
Widerruf wird ignoriert
Widerruf wird ignoriert, Inkasso
Widerruf wird ignoriert, keine Zahlungsaufforderung - Inkasso.
Ich habe der vor eingestellten automatischen Verlängerung meines Vertrages fristgerecht widersprochen und mehrfach nachgefragt wie der Stand ist.
Laut AGB der Vertragsverlängerung:
"Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses."
Auf meine Mails wurde nicht geantwortet, stattdessen hat man mir nach einem Jahr! erst gedroht und dann kam eine Mail eines Inkasso Unternehmens. Angeblich hätte man mir einen Brief gesendet, welchen ich nie erhalten habe.
Das ist so in meinen Augen nicht zulässig.
FINGER WEG!
EDIT Nach Antwort:
In den AGB steht nirgends, dass bei Verlängerung kein Kündigungsrecht vorhanden ist.
Stattdessen steht in den AGB - die mir im Übrigen zum Datum der Verlängerung auch hinterlegt wurden - genau das:
Widerrufsbelehrung
Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag des Vertragsabschlusses.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (OVH GmbH | St. Johanner-Str. 41-43| 66111 Saarbrücken
Tel: +49 (0) 681 906730 | Fax: +49 (0) 681 8761827 | kundendienst(at)ovh.de) mittels einer eindeutigen Erklärung
(z.B. ein mit der Post versandter Brief, Telefax oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen,
informieren.
Also, dass ich ZITAT "diesen Vertrag" innerhalb von 14 Tagen per "...oder E-Mail..." kündigen kann.
Was ich getan habe, schreiben Sie ja sogar selbst.
Das dem nicht so ist hätte man auf meine e-Mail auch antworten können.
Danke für nichts. Nie wieder.
Edit: 18.01
Man stellt mir nun noch zusätzlich eine Rechnung mit dem Abrechnungsgrund "legal compensation" - sprich Ersatzansprüche / Schadenersatz.
Geht's eigentlich noch?
6. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä OVHcloud - Germany
Hello Josef,
We really do apologize for this situation you had to face and honestly it's sad for us to hear such a thing from you, because this is not the type of service/support we expect to provide. We do hope that in future, you won't have to go through this issue again as we will take the chance to improve.
Taking this opportunity, I would like to request more information about your account and review in detail the case, and of course, provide an alternative solution. You have received a request, please, answer this request with your OVHcloud (aa0000-ovh or 0000-0000-00) and e-mail of your OVHcloud account.
EDIT : 08/12/2023 14:44
After analyzing your tickets, I see that you made your request on the day of renewal of your services.
The cancellation of the renewal of services must be carried out in your customer area before the scheduled due date.
This guide explains how terminating services works:
https://help.ovhcloud.com/csm/de-billing-how-to-cancel-services?id=kb_article_view&sysparm_article=KB0042816#wie-kann-ich-ein-subscription-kundigen
Regarding the right of withdrawal, this only applies to an order. Cancellation does not apply to renewals.
I am sorry about the situation. In this specific case, the issued invoice remains due. You can nevertheless create a complaint ticket from your customer area, in order to explain the situation.
EDIT 20/12/2023 14:25
Thanks for your precisions.
I would like to point out that my objective is not to point out anyone at fault.
My analysis consists of providing you with an answer relating to your right of withdrawal.
The right of withdrawal applies only to individuals and applies only to new orders. You cannot therefore argue:
- for renewals;
- if your OVHcloud customer account is different from Private.
This information is available on our documentation:
https://help.ovhcloud.com/csm/en-gb-billing-managing-ovh-orders?id=kb_article_view&sysparm_article=KB0042881#apply-the-right-of-withdrawal
Please note that you can also create a complaint request from your customer area, if you do not agree with this procedure.
Have a nice day.
Homéfa S.
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