Otterwindows Arvostelua 

had a window replaced by Mark, employee of otter windows a few weeks ago and another one yesterday. Ihave had nearly all my windows replaced by this firm and I am delighted with the result. there are only 2 more to replace already ordered and paid for, and I hope that Mark will be available for them. great product, cheerful, helpful work force, would have no hesitation in recommending this company.

From start to finish
We had Andy come to our house. He wasn’t pushy. He explained everything, listened and let us decide what we wanted. Debbie in otter windows is lovely. On the day of installation Mark came out to fit the door. He was lovely done an amazing job. Cleaned up and took all the old door away. Thank you otter windows

From coming out to quote to the actual carrying out of the work Otter Windows have been professional. Terry and Steve who carried out the work of fitting 3 UPVC windows were professional, friendly , helpful and extremely hardworking. They left our home clean and tidy and the final finishing touches were spot on. Communication from the company, especially Debbie, was superb. We would highly recommend Otter Windows.

Great professional fitting service. Very pleased with the new windows.

New front door fitted. It looks lovely and the fitting by Mark was excellent. Everything was left very tidy. I’m really pleased with the result!

Efficient, explained everything and my inner porch composite door and side glass panel looks amazing. It replaced an old 1970's/80's wooden one that wasn't very efficient on keeping heat in. The new doorway will make so much difference.

Great job by Mark the fitter. Highly recommend.

How many window companies would replace a broken window lock after 9 years ? Otter windows has just done exactly that ! Free of charge! Brilliant company, thank you John , finding a replacement that fits.

The service recived from Otter windows has been truly excellent -from the initial assesment by John Caton to the installation by Bob and Terry. I would recommend them without hesitation.

I am very satisfied with the service l received from Otter Windows. Mark was a very professional friendly fitter, he was chatty and made me feel at ease. I highly recommend your company and workforce and will be coming back to you for further windows
Viv Morgan

Great service throughout and very impressed with Ian & Chris who fitted it all. Lovely guys who did a great job and left it looking immaculate. We will definitely be using them again.

Brilliant job-quick, clean and looks great.

We have just had bifold doors fitted and all went very smoothly from the initial visit to the fitting. I would make special mention of the fitters (Ian and Chris) who were quick, efficient and friendly. Good customer service too with regular contact from Debbie in the office.

From start to finish the interaction with Otter windows has been great. From the initial quote and checks all the way through to fitting has been easy and affordable.

After asking Otter for a quote amongst 3 other local window providers Otter trumped them all with service, availability, quality and most also cost.

We had Mark as our fitter who arrived ahead of time (normally your left waiting) and from his arrival it was a pleasure. He was welcoming, kind and very professional with the work carried out. Conversations with Mark were easy and he pointed anything out such as the trickle vents and seals etc. very happy with the whole process and will be using again to refurbish older windows within the house.

We had a new front door fitted recently I’m really pleased with it. Mark did a great job as it was not an easy one to fit due to the previous door being a smaller then standard size.

I was very impressed with every part of the service I received. Polite, prompt, competitive price and a beautifully fitted door by Mark, who went above and beyond to do a great job. Would highly recommend.

From the first call we had great service, the survey was very thorough as it wasn’t an easy job, the works were completed to a high standard by Mark and in one afternoon.

Ordered through Launa windows but all correspondence is via Otter windows so now not sure who I'm actually dealing with.
Multiple problems from the start so strap in. The job was 16 windows, three French doors and front and back doors. The follow-on job is the rear of the house with 14 more windows, a 3m bifold and a 2m bifold doors.
I was told that if I paid the deposit in Nov 25, the installation would be before Christmas because that was their quiet time. That was not true and not achievable. It took weeks for them to get the spec right from small details like hinge colours to French doors and windows missed of entirely. I had to go through the spec multiple times to get it right and corrected mistakes seemed to reappear. The pictures in the spec didn’t always match the description because of issues with the software. I had to chase to get the surveyor booked because they forgot to book the appointment. Surveyor laughed at the Christmas install date. I had specified a dog flap in the back door which the sales guy said would be fitted. This was incorrect, I had to supply it. Surveyor said mid Jan for some of the windows and mid Feb for the doors. Couldn’t get hold of anyone throughout Dec either phone or email and feared they’d gone bust. Finally had someone show up and he got on with it OK but was missing various trim for windows and French doors. There was the wrong window handles on one window. Wrong locks on the French doors. One of the panes of glass was the wrong size so he put a piece of plastic in its place temporarily. He came back to fit the pane but brought the wrong size again. We’re in April and it’s still not done from Jan and no indication of when it will be done. They sent the final invoice when there were still three doors and three windows left to install. They fitted the front door mid Feb, still waiting for it to be finished. He was supposed to fit the back door the same time, but he couldn't find it in the factory. He was booked in to fit it but didn’t show up. He arrived a week late because he had been double booked. I had to ask where he was when he didn’t show. When the back door finally arrived, it was the wrong colour. There were so many errors on the spec, I missed this one, so they won’t even talk about it. He had to fit it because the old door had been ripped out. Either way, it’s still not finished and it wouldn’t open. They sent a subcontractor to fix the door so that it actually opens without kicking it.
Debris left on site since Jan.
Here’s the big one; the building inspector has said the upstairs windows do not comply with fire regulations. Launa’s reaction was that I should have “satisfied myself that they were compliant before they were fitted”!! They have offered a bodged solution.
I don’t know where to turn to now.

Mark was a great fitter, all completed cleanly and quickly, and a great finish

Very helpful and professional when making the order. Installation was quicker than expected and completed on time and to a high standard by Mark.