My original shoes were slightly big so the communication with the team in returns was absolutely fantastic. They replied promptly and sent me the relevant exchange label. The shoes are superb quality... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I placed an order for a pair of boots at a weekend. The goods were despatched the next working day with lots of excellent communication. The boots arrived in 24 hours. The quality is excellent and th... Näytä lisää
Yritys on vastannut
Beautiful affordable shoes and very high quality. The colour of the brown leather was unique and really rich. The packaging was thoughtful and made the purchase even more special. The postage time was... Näytä lisää
Yritys on vastannut
I was very disappointed, I ordered these shoes for my son's birthday for some reason before I could enter an alternative address Google pay kicked in completing the order. I immediately emailed Oswin... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Step Into Timeless Elegance with Oswin Hyde At Oswin Hyde, we specialise in premium handcrafted leather shoes and accessories for the modern gentleman. Our collection features everything from classic Oxford and Brogue dress shoes to contemporary leather sneakers, designed for comfort, style, and enduring quality. Beyond footwear, explore our curated range of leather belts, travel bags, wallets, umbrellas, and other refined accessories, all crafted with precision and attention to detail. Each Oswin Hyde product reflects our commitment to exceptional craftsmanship, timeless design, and accessible luxury. Whether you're dressing for a formal event, the office, or everyday sophistication, Oswin Hyde offers the perfect finishing touch. Join thousands of satisfied customers who choose Oswin Hyde for quality they can trust and style that lasts. Experience the Oswin Hyde difference - where craftsmanship meets character.
Six-Month Quality Guarantee
Buy with confidence
If, within six months of purchase, your item develops a fault due to a manufacturing defect or failure in craftsmanship, we will offer a repair, replacement, or refund, depending on the most appropriate and fair resolution. This applies to all products purchased directly from the Oswin Hyde website.
Yhteystiedot
Unit 7, 55 Hastings Road, Leicester, LE5 0BT, Leicester, Yhdistynyt kuningaskunta
- 03331881136
- hey@oswinhyde.com
- oswinhyde.com
4,5
Erinomainen
1 t. arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Sent the wrong shoes
Sent the wrong shoes. Paid for the Wilson model and the cheaper Jarvis came in the Wilson box.
10. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Lee,
Thank you for bringing this to our attention. We are incredibly sorry for the mix-up with your order and can certainly understand your frustration at receiving the Jarvis model instead of the Wilson shoes you ordered.
This is not the level of service we strive for. As we’ve advised, please send the photos of the shoes and the box you received to us at hey@oswinhyde.com. Once we receive those, our team will make it a top priority to get the correct Wilson shoes sent out to you immediately and resolve this as quickly as possible. We appreciate your patience while we fix this for you.
Best regards,
The Oswin Hyde Team
I was happy with my overall experience
I was happy with my overall experience. I cannot fault them in any way. I would definitely order from here again..
16. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Alyas,
Thank you for the 4-star review!
We are so pleased to hear that you were happy with your overall experience and that you found our service to be faultless. Knowing that you would definitely order from us again is the best compliment we can receive!
We look forward to welcoming you back to Oswin Hyde in the future.
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Alex,
Thank you for the 5-star review!
We are delighted to hear that you found our shoes to be good quality for a good price. Providing that balance of premium craftsmanship and excellent value is exactly what we aim for at Oswin Hyde.
We look forward to serving you again!
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Michael,
Thank you for the 5-star review!
We are so glad to hear you are happy with the good quality of your purchase and that our fast delivery service met your expectations. We know that getting your new items quickly is just as important as the quality itself.
Enjoy your new shoes!
Best regards,
The Oswin Hyde Team
Emmet tan shoes.. not true to size!
Bought a few pairs of the emmet tan shoes for my groomsmen. Shoes are really nice but the sizing is really off, they run very large. Had to exchange them for smaller sizes e.g. size 10 & 9 for an 8 and they still weren’t true to size - make sure to size down when buying these shoes.
13. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Cloe,
Thank you for your feedback and for choosing the Emmet Tan shoes for your groomsmen. We are delighted to hear that you find the shoes "really nice," though we sincerely apologize for the inconvenience caused by the sizing discrepancy.
We appreciate you highlighting that these particular shoes run large. While we strive for consistency across all our designs, some styles—like the Emmet—can have a more generous fit. Your advice to size down is incredibly helpful for other customers, and we will certainly share this feedback with our design and production teams to review our sizing guides.
We are glad we could assist with the exchanges, and we hope the groomsmen look sharp on the big day!
Best regards,
The Oswin Hyde Team
Good quality shoes with excellent…
Good quality shoes with excellent delivery time
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oswin Hyde
Hi Gary,
Thank you for the 5-star review!
We are delighted to hear that you are pleased with the quality of your new shoes. We know how important it is to get your order quickly, so we’re thrilled that our delivery team met your expectations with an excellent turnaround time.
We hope you enjoy your new pair!
Best regards,
The Oswin Hyde Team
Fantastic shoes that fit and look the…
Fantastic shoes that fit and look the mutts nuts.
16. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Rico,
Thank you for the 5-star review!
We love the feedback—there is no better compliment than hearing our shoes look "the mutts nuts!" We are so pleased that both the fit and the style hit the mark for you.
Wear them with pride!
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Timothy,
Thank you for the 5-star review!
Short and sweet—we love it. We are so glad to hear that you are happy with the great quality of your purchase. Providing premium products is what we’re all about at Oswin Hyde.
Enjoy your new item!
Best regards,
The Oswin Hyde Team
Good quality product at a great price
Good quality product at a great price. The shoes arrived nicely packed and with a shoehorn and little foam cleaning pad.
16. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Mark,
Thank you for the 5-star review!
We are so glad to hear that you’re happy with the quality and price of your new shoes. We believe the little details matter, so we're thrilled you enjoyed the unboxing experience with the shoehorn and cleaning pad—it's our way of helping you keep your new pair in top shape from day one!
Enjoy your new shoes!
Best regards,
The Oswin Hyde Team
Poor service goods still not received
Order address issue created by using a 3rd party app on the site. Customer service slow to respond and said they couldn't recall the order. After casing myself and being told by the carrier it was the sender's responsibility to recall it they stepped in. Still waiting for replies to additional email and still have not received my goods or had any dispatch or refund notification after supplying the correct address on original website and via chat and emails.
16. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Mark,
Thank you for sharing your feedback. We are truly sorry for the frustration.
While we understand there was an issue during the checkout process, we have reviewed the order details and found that the delivery address was unfortunately entered incorrectly at the time of purchase. We always strongly advise all customers to ensure they enter the accurate delivery address before clicking checkout, as our automated systems process orders quickly to get them out for delivery.
Please be assured that we have been actively coordinating with the courier to recall the order on your behalf. As soon as the package is returned to our warehouse, we will be able to process a redelivery to your correct address or a refund.
Thank you for your patience while we work with the carrier to resolve this for you.
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Scott,
Thank you for the fantastic 5-star review!
We are so pleased to hear that you had such a positive experience across the board—from the quality of the product to our delivery speed and customer service. We take great pride in making sure our customers are looked after at every step, so your feedback means a lot to the whole team.
Enjoy your new purchase!
Best regards,
The Oswin Hyde Team
Product arrived on time but the quality…
Product arrived on time but the quality did not meet the expectations. I was told that minor faults are expected in these kind of shoes and that they are totally normal. I was initially offered a compensation which was later on not offered
11. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Andreas,
Thank you for your feedback. We are glad to hear your order arrived on time, though we're sorry the quality didn't quite hit the mark for you.
Regarding the compensation you mentioned, we’d like to clarify our recent WhatsApp conversation. We did offer a 15% partial refund as a gesture of goodwill for you to keep the shoes. During our chat, you confirmed that you wished to keep the item, but we are still waiting for your explicit confirmation to accept the 15% refund so we can process it for you.
Could you please confirm the partial refund acceptance in the WhatsApp conversation? Once you confirm you’re happy to accept the partial refund, we will finalize it immediately.
We look forward to getting this resolved for you!
Best regards,
The Customer Service Team
Vastaus yritykseltä Oswin Hyde
Hi Scott,
Thank you for the 5-star review!
We are thrilled to hear that you find our products to be amazing quality. We put a lot of care into the materials and craftsmanship of everything we create at Oswin Hyde, so it’s wonderful to know that it shows!
Enjoy your new purchase!
Best regards,
The Oswin Hyde Team
Incredibly quick delivery and seamless…
Incredibly quick delivery and seamless admin. Ties were nice quality too. A real surprise to get such great service and value for money. Thank you. Will order again.
13. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Giles,
Thank you for the fantastic 5-star review!
We are delighted to hear that you enjoyed such a "real surprise" with our service and value. We take great pride in making the delivery and admin process as seamless as possible, so it’s wonderful to know that everything went smoothly for you.
It's also great to hear you're pleased with the quality of your ties—they are the perfect finishing touch! We truly appreciate your support and look forward to your next order.
Best regards,
The Oswin Hyde Team
I bought sandals but they were to big
I bought sandals but they were to big. The process of exchanging them for a smaller size was seamless and the quality of the product is first class. Thank you
12. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Mr. Howard,
Thank you so much for the 5-star review!
We are so glad to hear that, even though the first pair of sandals wasn't quite the right fit, you found our exchange process to be seamless. Providing a stress-free experience—especially when it comes to finding the perfect size—is very important to us.
It’s also wonderful to know you find the quality of our sandals to be first class. We hope you enjoy wearing them now that the fit is just right!
Best regards,
The Oswin Hyde Team
Disappointing Shoes
The shoes I ordered look different to the one's on face book picture that I received ,therefore not happy ,they look cheap thin vinyl plastic.
12. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Aziz,
Thank you for sharing your feedback. We are very sorry to hear that the shoes you received did not meet your expectations and that you feel they differ from the images you saw.
We want to clarify that all Oswin Hyde footwear is crafted using high-quality genuine leather, never thin vinyl or plastic. We take great pride in the premium materials we use, so it is disappointing to hear that you feel otherwise.
Because we want every customer to be 100% satisfied with their purchase, we would like to look into this for you immediately. Please contact us at hey@oswinhyde.com with your order details and, if possible, a photo of the shoes you received. We would be happy to discuss a return.
Best regards,
The Oswin Hyde Team
Vastaus yritykseltä Oswin Hyde
Hi Simon,
Thank you for the 5-star review!
We’re thrilled to hear that you had a great experience with both our shoes and our service. We strive to provide quality products alongside a smooth customer journey, so it’s wonderful to know we hit the mark for you.
Enjoy your new pair!
Best regards,
The Oswin Hyde Team
Great quality products with free…
Great quality products with free accessories. Just done first return as size too big. So simple and easy.
Love this brand
12. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Garry,
Thank you for the fantastic 5-star review!
We are so happy to hear that you love the brand! It’s great to know you’re enjoying the quality of our products and those complimentary accessories we include to help you look after them.
We also appreciate you mentioning how simple and easy the return process was for your exchange. We know getting the right fit is key, so we try to make that step as seamless as possible. We can't wait to get the new size out to you!
Best regards,
The Oswin Hyde Team
New regular customer!
I recently purchased a pair of monk shoes from Oswin Hyde, and I couldn’t be more impressed. The presentation alone was great. The shoes arrived well packaged with each pair having in its own individual shoe bag...which was a great touch. The quality of the shoes themselves is exceptional - they’ve definitely gained a new loyal customer. I’m already eyeing up my next purchase!
Highly recommended for anyone looking for premium footwear with great prices.
19. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Oswin Hyde
Hi Neel,
Thank you so much for the fantastic 5-star review!
We are thrilled to officially welcome you as a new regular customer. It’s wonderful to hear that our presentation made such a great first impression—we believe those individual shoe bags are essential for keeping premium footwear in top condition, and we're glad you appreciated the touch!
Knowing that you find the quality exceptional and are already eyeing your next purchase is the best feedback we could ask for. We look forward to seeing you back at Oswin Hyde very soon!
Best regards,
The Oswin Hyde Team
These shoes are amazing quality from…
These shoes are amazing quality from the shoe to how they are packaged, I'm not a rich person but this company makes you feel like you've purchased £1000 + shoes and that's why I said I'd buy from them again and again. Already my second pair in a month that's how happy I am from quality to service.
12. helmikuuta 2026
Vastaus yritykseltä Oswin Hyde
Hi Mark,
Thank you so much for this incredible 5-star review!
It is truly heartening to hear that our shoes and packaging give you that premium, high-end experience—that is exactly the feeling we strive to deliver to every customer, regardless of the price point.
We are honored that you’ve already come back for your second pair in a month! Knowing that our quality and service have earned your loyalty means the world to our team. Thank you for your support, and we look forward to being your go-to for many more pairs to come.
Best regards,
The Oswin Hyde Team
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