Oroandpearl Arvostelua 177

Vastaus yritykseltä Oroandpearl

3 päivää sitten

Dear Tory,

Thank you so much for your lovely feedback! We’re really glad to hear that you found the information clear and the website easy to navigate. It’s great to know the ordering process felt smooth for you — and we’re happy the 10% discount code was a nice bonus too. 😊

We truly appreciate you taking the time to share your experience with Oro & Pearl. If you ever have any questions or need assistance with your order, please don’t hesitate to contact us at Info@oroandpearl.com, Monday – Saturday, 09:00 – 19:00. Our team will be happy to help you further.

Warm regards,
Oro & Pearl Team

Vastaus yritykseltä Oroandpearl

3 päivää sitten

Dear Anonymous,

Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your order did not meet your expectations and that you felt disappointed with both the condition of the pan lid and the support you received. That’s certainly not the experience we want for you or your parents. 💛

Regarding the lid, many of our glass lids are designed with a removable handle for safe packaging and shipping protection, which means a small amount of assembly is required. However, the lid itself should never arrive scratched or marked, and we sincerely apologize if this happened in your case. This is not the quality standard we aim to deliver.

We’re also sorry to hear about your experience when cooking eggs. While our pans are designed to support healthier cooking with reduced need for coatings, performance can depend on factors such as heat level, oil usage, and cooking method. That said, we would be very happy to look into this further with you.

Most importantly, we regret that you felt unsupported when reaching out earlier. We would truly appreciate another opportunity to make this right for you. Please contact us directly at Info@oroandpearl.com between Monday – Saturday, 09:00 – 19:00, and our team will gladly review your case and work toward a suitable solution. ✨

Your satisfaction means a great deal to us, and we’re here to help resolve this for you.

Warm regards,
Oro & Pearl Team

Vastaus yritykseltä Oroandpearl

3 päivää sitten

Dear Paul,

We’re truly sorry to read your message and to hear how frustrated and disappointed you feel about your experience. That’s certainly not what we want for any of our customers. 💛

We understand how upsetting it can be when you’re expecting a reply regarding a return and refund and feel that the issue hasn’t been resolved. Please know that we never intend to leave any customer without support, and we would genuinely like the opportunity to review what happened in your case.

We’re also sorry to hear that the product did not meet your expectations and that you felt it wasn’t the quality you were hoping for. Feedback like yours is taken seriously, and we’re always committed to improving both our service and communication.

If you’re still open to it, we kindly ask you to contact us directly at Info@oroandpearl.com between Monday – Saturday, 09:00 – 19:00 so our team can urgently check your previous messages and work with you toward a proper resolution. We truly want to help make this right for you. ✨

Thank you again for sharing your experience.

Warm regards,
Oro & Pearl Team

Vastaus yritykseltä Oroandpearl

3 päivää sitten

Dear Sophie,

Thank you so much for your kind review! We’re really pleased to hear that you found the buying process easy — that’s exactly the smooth experience we always hope to provide for our customers. 😊

We truly appreciate you taking the time to share your feedback. If you ever have any questions about your order or need any assistance, please feel free to contact us at Info@oroandpearl.com, Monday – Saturday, 09:00 – 19:00. Our team will be happy to help you further.

Warm regards,
Oro & Pearl Team

Vastaus yritykseltä Oroandpearl

3 päivää sitten

Dear Customer,

Thank you so much for your kind feedback! We’re really happy to hear that you found the ordering process easy and smooth on our website — that’s exactly the experience we aim to provide. 😊

If you ever have any questions about your order or need any assistance, our team is always here to help. Please feel free to contact us at Info@oroandpearl.com, Monday – Saturday, 09:00 – 19:00, and we’ll gladly support you further.

We truly appreciate your trust in Oro & Pearl and hope you enjoy your purchase!

Warm regards,
Oro & Pearl Team

Vastaus yritykseltä Oroandpearl

3 päivää sitten

Dear Simon,

Thank you so much for your wonderful feedback! We’re really glad to hear that you found our website excellent and the product descriptions clear and helpful. That means a lot to us, as we work hard to make sure everything is easy to understand before you make a purchase. 😊

We truly appreciate you taking the time to share your experience. If you ever have any questions or need assistance, please feel free to contact us at Info@oroandpearl.com, Monday – Saturday, 09:00 – 19:00. Our team will always be happy to help.

Warm regards,
Oro & Pearl Team

Vastaus yritykseltä Oroandpearl

6 päivää sitten

Hi N Egan-Ronayne,

We’re truly sorry to read your message and to hear how disappointed you feel about your experience. That’s certainly not the impression we want any customer to have, and we completely understand how frustrating this situation must be.

First, we would really like the opportunity to resolve this for you properly. We do respond to customer emails and always aim to support refund or cancellation requests in line with our policy. If you haven’t received a reply yet, it may be due to a delivery issue or message filtering, and we’d genuinely appreciate the chance to check this for you right away.

Regarding shipping: while our company is registered in the Netherlands, some items may be dispatched from our international fulfillment partners. This allows us to keep prices competitive while maintaining product availability.

Your concern about the product quality is very important to us. If the pan you received does not match expectations, we absolutely want to review this and help arrange a suitable solution for you.

Please contact us directly at Info@oroandpearl.com
, and our team will prioritise your case.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

We truly want to make this right for you and appreciate the opportunity to assist further. 🙏

Vastaus yritykseltä Oroandpearl

6 päivää sitten

Hi Zac,

Thank you so much for your 5-star review! We’re really happy to hear you’re enjoying your pans — that means a lot to our team. It’s wonderful to know they’re making a great addition to your kitchen. 🍳✨

If you ever have any questions or need assistance in the future, we’re always here to help. You’re very welcome to contact us at Info@oroandpearl.com
.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

Wishing you many enjoyable cooking moments ahead!

Vastaus yritykseltä Oroandpearl

6 päivää sitten

Hi Daniel,

Thank you for sharing your experience, and we’re very sorry to hear about the delay and the frustration around your cancellation request. We completely understand how disappointing this must feel, especially after waiting several weeks for your order.

In some cases, orders enter the processing stage earlier than expected in our fulfillment system, which can unfortunately limit cancellation options at that point. That said, we absolutely agree that the waiting time you described is longer than it should be, and we sincerely apologise for the inconvenience this has caused.

Now that your order has been dispatched, we’d really like to help you track its progress and review the best possible solution with you if the delivery timeframe is no longer suitable.

Please contact our support team at Info@oroandpearl.com
, and we will prioritise your case right away.

Our customer service hours are:
Monday – Saturday, 09:00 – 19:00

We truly appreciate your patience and the opportunity to resolve this for you.

Vastaus yritykseltä Oroandpearl

6 päivää sitten

Hi Joyce,

Thank you so much for your lovely review! We’re really pleased to hear that you found the website easy to navigate and that you were able to find exactly what you were looking for. It’s especially nice to know you chose a pan for yourself as well — that’s a wonderful compliment to us! 😊

We hope you enjoy cooking with your new pans and that they bring you lots of great kitchen moments.

If you ever need any assistance or have questions in the future, please feel free to contact us at Info@oroandpearl.com
.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

Thanks again for your support — it truly means a lot to us! 🍳✨

Vastaus yritykseltä Oroandpearl

6 päivää sitten

Hi Angelica,

Thank you so much for your kind words! We’re really happy to hear that your shopping experience felt easy and trustworthy — that’s exactly what we aim to provide for every customer. 😊

If you ever need any help or have questions in the future, you’re always welcome to reach out to us at Info@oroandpearl.com
.

Our customer support hours are:
Monday – Saturday, 09:00 – 19:00

Thanks again for your support — it truly means a lot to us! ✨

Vastaus yritykseltä Oroandpearl

14. huhtik. 2026

Hi Therese,

Thank you so much for your kind feedback! 😊 We’re really happy to hear that you found the product description clear and our website easy to navigate. We always aim to make the shopping experience as simple and enjoyable as possible, so it’s lovely to know this stood out to you.

If you ever have any questions or need assistance with your titanium pan or anything else, please don’t hesitate to reach out to us. You can contact us anytime at Info@oroandpearl.com
— we’re available Monday to Saturday, 09:00 – 19:00, and we’ll be glad to help.

Wishing you lots of enjoyable cooking moments ahead! 🍳✨

Vastaus yritykseltä Oroandpearl

12. huhtik. 2026

Thank you so much for your wonderful review! 😊

We’re really happy to hear that you found our website easy to use and that the quality of the utensils stood out to you. It’s especially great to know you noticed the value as well — offering high-quality cookware at a fair price is exactly what we aim for.

Your support and kind words about our 4.8★ rating truly mean a lot to our team. We hope you’ll enjoy using your cookware for many delicious meals ahead! 🍳✨

If you ever have questions or need any assistance, please don’t hesitate to contact us at Info@oroandpearl.com. Our team is available Monday – Saturday, 09:00 – 19:00, and we’re always happy to help.

Vastaus yritykseltä Oroandpearl

12. huhtik. 2026

Thank you so much for your kind feedback, Sadia! 😊

We’re really pleased to hear that you experienced a quick response from our team. Providing prompt and helpful support is very important to us, so it’s lovely to know this made a positive difference for you.

If there’s ever anything else we can assist you with, please feel free to contact us anytime at Info@oroandpearl.com. Our team is available Monday – Saturday, 09:00 – 19:00, and we’re always happy to help.

Vastaus yritykseltä Oroandpearl

11. huhtik. 2026

Thank you so much, Elizabeth, for your kind feedback! 😊

We’re really happy to hear that you found our website easy to navigate and that the product descriptions helped make choosing the right pan simple. We put a lot of care into making the experience clear and helpful, so it truly means a lot to know it made a difference for you.

If you ever have any questions or need assistance in the future, please don’t hesitate to reach out — we’re always glad to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Vastaus yritykseltä Oroandpearl

11. huhtik. 2026

Thank you so much for your lovely review, Alec! 😊

We’re really glad to hear that you found the ordering and payment process using Shop easy and convenient. Making checkout smooth and stress-free is something we always aim for, so it’s wonderful to know your experience reflected that.

If there’s ever anything we can assist you with, please feel very welcome to reach out to us anytime.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Vastaus yritykseltä Oroandpearl

11. huhtik. 2026

Thank you so much for your kind review, KH! 😊

We’re really pleased to hear that you found the checkout experience smooth and easy once your payment details were set. Making the ordering process simple and convenient is very important to us, so your feedback truly means a lot.

If you ever need any assistance or have questions in the future, we’re always here and happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00

Vastaus yritykseltä Oroandpearl

11. huhtik. 2026

Thank you so much for your lovely review, Alexandra! 😊

We’re delighted to hear that you found our website easy to use and that you’re enjoying the products — especially the metal chopping boards! It’s always wonderful to know they’re making a great addition to your kitchen.

If you ever have any questions or need any assistance, please feel free to reach out to us anytime. We’re always happy to help.

You can contact us at Info@oroandpearl.com
Monday – Saturday, 09:00 – 19:00