Serious data breach, ruined holiday, and shocking lack of accountability – avoid this company
Our holiday experience with this villa company was completely ruined due to a serious data breach and the way it was handled. My personal booking information ended up in the hands of scammers, exposing us to huge stress and worry when we should have been enjoying our time away.
What made matters worse was the company’s response. Instead of showing responsibility, empathy, or offering genuine support, they tried to shift the blame. Incredibly, the manager even suggested that previous guests might have hacked into their system — an implausible excuse that highlights their refusal to admit to their own security failings.
The impact on our holiday was enormous. We had to take time out of our trip to make official statements at the local sheriff’s office, wasting hours we should have spent relaxing and enjoying our holiday. We also had to request a new door key code for the villa to feel safe, yet this wasn’t even properly changed until the very last day of our stay. At no point did we feel reassured or protected by the company.
Instead of addressing the situation professionally, they remained dismissive, unsympathetic, and unaccountable. Their lack of transparency, failure to act quickly, and refusal to accept responsibility left us feeling completely abandoned.
This experience has destroyed any trust we had in this company. It is unacceptable in today’s world for customer data to be handled so carelessly, and even worse for a business to then try to deflect blame and avoid responsibility.
For your own peace of mind, I would strongly urge others to avoid booking with this company. They cannot be trusted to protect personal information, nor will they support you when their failures put your safety and security at risk.
