Orionairsales Arvostelua 

I don't think I've ever been ignored by a company as much as I have by Orion Air Sales. I placed an order worth over £3,000, provided all the required documents, and then... nothing.

They don't reply to emails, they don't reply to messages through the order portal, and their phone number is just a recorded message telling you to send an email before hanging up. There is literally no way to get hold of anyone.
This has been, without question, the worst customer service experience I've had. Spending thousands of pounds with a company shouldn't mean being completely ignored. A complete waste of time.

Great experience all round

Nick talked me through the whole process efficiently and had an amazing turnaround.

Lads were great who did the fitting, especially on a boiling hot day which was tough

Very happy

I was looking for Aircon and after placing it in my bucket, it automatically processed my order without me having to enter my cars details and even for klarna I have setup a 2 way authentication.

I knew it's a scam because Emi was watching my activity and emailed me soon as I left the page for a moment.

Be very careful!

Absolutely shocking experience. Ordered a garden sweeper on 24th May and it's still not arrived. Phoned up and no-one answered, going straight to an answerphone. Emailed customer service, no reply. Sent contact form on the website. Very vague response stating it would arrive Friday but they didn't even ask my order number or when I ordered the item. Got refund now luckily as paid via Paypal. Avoid at all costs!

I wasn't sure what I needed other than some portable air cooling/conditioning. I had done an Internet search and I spoke to Emi, I got good advice and better equipment than I had found. We purchased the equipment. This arrived when he said it would and crucially in time for a conference and it has now worked perfectly through the weekend.
In short I will use Orion Air again, very helpful!

Rude
Just rude

First time using Orion Sales.
I spoke with Emi, i needed help finding a pump for a old cassette unit.
Within 20mins of my call i recieved an email detailing what i needed.
Very impressed with how this company and staff member conduct themselves.
I will be using them again.

They are a genuine scam company. I placed an order for two exhaust hose extension kits with spigots for my Fral SC14 and what I received was nothing like the photo. Firstly I only received one item rather than the two I have been charged for. Secondly it was a cheap generic flimsy vinyl hose which does not screw into the adapter and is not the Fral OEM extension kit I requested as it is missing the spigots.

I raised this with them immediately and they said they would look into it, then got no further replies. I then requested to return the half order I have received as its not compatible with my unit and they never replied.

I have had to raise a formal dispute with my credit card provider as they are scam artists who clearly make money by only sending partial ordersand/or cheap imitation products.

All I wanted is to return the fake product for a refund but no replies

No communications. No ETA on goods. If you phone it says to email. If you email it gets read, but no reply.

I ordered 2x Fans, one arrived. Who knows about the other.

Thankfully paid on credit card so will get the money refunded.

What a bunch of jokers.

Was speaking with Someone on the phone who at the end of the call claimed he was the owner.

I was enquiring about some replacement feet for two outside condensers as they have been knocked and need replacing. I sent them all the relevant information off of the units and asked if they could advise which feet they stock would fit. He said that he doesn't have a clue as he is not an engineer, I asked him how can you supply something if you don't know what it is your supplying. He then proceeded to get very rude and said that I should know what I am ordering, but as I explained I am ordering parts from you guys and you don't actually know what your supplying.

I asked to speak with his manager which he said he was the manager, so then I asked to speak with the owner I which he replied he is the owner.

I have been in engineering for over 20 years now and this is the worst customer service I have ever experienced.

I would advise not to use this company, as if I didn't know what I was supplying my customers I would be out of a job

Ordered a dairkin air humidifier mck70zb I got a dairkin air humidifier mck70zbfvmw Which is no good have tried to get IN contact with them but they just ignore me that's Orion air con from Bedford

Despite numerous phone calls and emails there is no response form Orionair.
The pump which is less that a year old has stopped working.
I was asked to fill inn a form which i did about 6 weeks ago. Since then no contact.
When you phone it consistantly goes to voice mail.
Is the company still trading?.

Always used Orion Air Sales and refuse to look elsewhere.

Never any issues and Anthony who sorted out my order knows his stuff. Thanks again.

Keep up the good work Orion air sales, very happy customer who will always be recommending you to others.

I urgently needed a fan motor for a mitsubishi ecodan, it arrived within 24hrs.

Thanks for quick service and we appreciated the fast delivery. Great customer service. Will recommend.

They have sold me AC filter which are not as advertised on the website. This company is a fraud and they are also not giving me a refund I spent about £370 with delivery.

This company deserves 0 stars for pathetic customer service, 0 for after sales, and absolutely big zero for installation services. They messed up my whole installation via alpha air ltd which is another pathetic company and then stopped responding to any of the issues reported. They are nothing but a bunch of fraudsters and scam people, so please stay away from them or u will end up losing thousands

Awful customer service. Wish I had read the other reviews. Will not take responsibility for their own ineptitude and blames everyone else even when you point out that they are factually incorrect.

Dont make the same mistake as I did. Shop elsewhere.

When researching for supply of two Toshiba split systems I came across Orion Air from the start of my initial enquiry and requests for quotes on various systems they, in particular Erminio, have been extremely helpful and prompt answering all emails normally within an hour

On settling on a particular system and placing an order on Friday 25 July 2024 payments went smoothly and all items safely delivered 10.00 am Monday 29 July

Sales executive Erminio was extremely helpful and knowledgable

Worst experience I have ever had with an online business.

Booked delivery x3 times, they gave me a tracking number for it only the first time, in which I was never phoned or contacted before TNT (Supposedly) attempted the delivery. They charged me for redelivery (with no tracking number), a month passes, still not delivered, I phone, they tell me for the 4th time that they will look into it, I get really upset and the guy on the phone starts shouting a me and hangs up.

This was a nightmare, I am doing a chargeback on my card now as they simply hang up on me when I said I wanted a refund and I would rather not have to call them anymore.

Please stay away, this is just a headache.