Towels were slow to arrive despite almost daily updates. I did like the detailed instruction on care. They seem soft but a little thinner than I would have imagined and not overly absorbing. I have... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I used the same towels for nearly two decades. Purchased for utility and durability they served my family well. At my age, I decided I deserved some pampering and purchased a set of towels from On... Näytä lisää
Yritys on vastannut
I just wanted to say that I was pleasantly surprised that my towels came and were exactly the quality and as beautiful as I had imagined from the ad! After washing them immediately and drying, they pu... Näytä lisää
Yritys on vastannut
I ordered $900 worth of towels and despite telling Onuia several time that UPS and FEDEX were the only shippers that worked with our address, they shipped USPS twice and the towels still have not arri... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our mission is to bring the feeling of a five-star hotel into everyday life, through elevated home essentials made for comfort, calm, and lasting quality.
Yhteystiedot
Hollanti
- onuia.com
4,0
Hyvä
479 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The service was increditable & the…
The service was increditable & the towels are as soft and fluffy as they advertized!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Georgia! We're so glad the towels lived up to their promise and that our team could take care of you. We appreciate your kind words!
Best regards,
Romeo
Founder & CEO, Onuia
It took awhile to receive but seems to be good Quality…
It took awhile to receive but quality is good so far…
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Brent! We're glad you're happy with the quality and appreciate your patience with the delivery.
Best regards,
Romeo
Founder & CEO, Onuia
There's nothing as nice as a soft new robe!
My robe arrived in a timely way and was as nice as described. Overall, my experience was quite good, and I love my new robe. (So does my friend, who spotted it hanging in the bathroom within minutes!)
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Elizabeth! We're so glad you're loving the robe - and that your friend noticed it right away! That's the best compliment. Enjoy!
Best regards,
Romeo
Founder & CEO, Onuia
Fooled by the IG marketing
I think I was a bit fooled by the marketing. Thankfully I only ordered because of the sale price. However, the sale price is still equal or more to what I likely could pay at a reputable department store. The towels are REALLY thin. They are oddly skinny too. I should have paid closer attention to the return policy as I don’t really want to pay to send to China.
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Hi Nina,
I'm Romeo, the CEO of Onuia. I'm sorry to read this and I'd like to make it right personally.|
Please email me at contact@onuia.com with the subject line "Trustpilot Review Nina" and I'll take care of it.
Romeo,
Founder & CEO,
Onuia
Great Product Great Customer Service!
The customer service was excellent. Responded to every email in a timely manner. The product is as advertised soft fresh fluffy towels with little to no lint that’s what I was looking for.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much! We're thrilled the towels are exactly what you were looking for and that our team could take care of you along the way. We truly appreciate your business!
Best regards,
Romeo
Founder & CEO, Onuia
These towels are a huge scam
These towels are a huge scam. I paid almost $300 for a set of spa towels that are so thin and so rough and they look like they were bought at the dollar store. I’m actually so embarrassed. I fell for this the people that are the influencers out there trying to sell these product should be ashamed of themselves. I am thoroughly disappointed. I would love to get a refund, but the packaging was such crap that I don’t even know how I would even send these horrible towels back. They are scratchy, thin, and of poor quality.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you for sharing your feedback, Laura. I'm Romeo, the CEO of Onuia, and I'm truly sorry to hear about your experience with our towels. This is not the quality or experience we stand for, and I take full responsibility for your disappointment.
I've already sent you a personal email to contact@onuia.com to make this right. Please check your inbox (and your spam folder just in case). If you can't find it, please reply here and I'll resend it immediately.
I want to resolve this for you as quickly as possible.
Romeo,
Founder & CEO,
Onuia
The towels and products are wonderful
The towels and products are wonderful. I’ve washed them many times and still soft and durable. If the products can withstand teenagers as well I’m happy and they do a great job. Highly recommend.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Julie! If they can withstand teenagers, that's the ultimate test! We're so glad they're holding up beautifully and appreciate your recommendation.
Best regards,
Romeo
Founder & CEO, Onuia
Quality issue, extremely bad return policy
I would suggest anyone to be careful of what you are buying here. The return address is in China, so calling it 100% Egyptian cotton, but shipping from China and being based in Amsterdam… for me these are all red flags. Besides the towels my wife aLao ordered a bathrobe, that broke immediately, now seeing the return policy I have no comments. Suggest to avoid.
Plus, I was not able to verify that the cotton comes from Egypt at all …
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Hi Eriks,
I'm Romeo, the CEO of Onuia. I'm sorry to read this and I'd like to make it right personally.
I understand your concerns about the bathrobe breaking and the frustration with our return process. That's not the experience we want anyone to have with our products.
I'd like to address this directly and find a solution that works for you. Please email me at contact@onuia.com with the subject line "Trustpilot Review - Eriks Kletnieks" and I'll take care of it.
Romeo,
Founder & CEO, Onuia
I'm sure I got the best towels that arrived quickly.
The quality of these towels is well beyond any other set of towels. I always buy the best but these towels were even better. I seriously eye a bath robe. I'm sure it will be great.
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Arthur! We're thrilled our towels exceeded even your high standards. We think you'd absolutely love the robe - it has that same exceptional quality!
Best regards,
Romeo
Founder & CEO, Onuia
Update on - Towels never delivered
Update- I have been heard by the Unuia team and all is well - sometimes it just takes a kind word to alleviate your distress thanks Unuia team much appreciated on the reorder!! I ordered a set of towels around the first week of February - it took nearly a month and the website says it was handed off to an individual on Feb 28th- problem is in my own research with the US Postal office this handoff occurred on the 28th in NY state I live in Michigan - Onuia has been saying nice things for nearly a month now - still no towels and no reorder of the original order - Buyer Beware in working with this company in the US
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Hi David,
I'm truly sorry about your experience. This isn't the service we stand for, and I take full responsibility for how this has been handled.
I've already sent you a personal email to make this right. Please check your inbox (and spam folder) for an email from contact@onuia.com. If you can't find it, just reply here and I'll resend it immediately.
Again, I apologize for the frustration this has caused you.
Romeo,
Founder & CEO, Onuia
Vastaus yritykseltä Onuia
Thank you, Mark! We're so glad you're happy with the quality and value. We appreciate your business!
Best regards,
Romeo
Founder & CEO, Onuia
Softness Magnified!
Softest towels I have ever had. That wonderful spa feel.
Love stepping out of the shower and wrapping myself in the softness! I’m thinking 🤔 I must have the robe!
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Barbara! We're so glad the towels give you that spa feeling every day. The robe would be a perfect addition - we think you'd absolutely love it!
Best regards,
Romeo
Founder & CEO, Onuia
Best purchase
After my first purchase done , before receiving I made a 2nd purchase .Immediately following receipt of both , I placed a 3rd and 4th order . All my bathrooms are fully stocked with your towels and I am so happy . The quality is top notch , feels so soft , drys you off so well. The feeling against your skin is luxuriously soft . I love your product and will return for more .
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Michele! We're absolutely thrilled that you loved them enough to keep coming back. Having all your bathrooms stocked with Onuia towels is the ultimate compliment. We can't wait to serve you again!
Best regards,
Romeo
Founder & CEO, Onuia
Great customer service
Great customer service. High quality towels
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Andrew! We're so glad you're happy with both the quality and service. We appreciate your business!
Best regards,
Romeo
Founder & CEO, Onuia
These towels were exactly as promised…
These towels were exactly as promised and after having washed them three times now they seem to keep their softness and plushness.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Runar! We're so glad the towels have maintained their softness and plushness. That lasting quality is exactly what we aim for!
Best regards,
Romeo
Founder & CEO, Onuia
I have been searching for an absorbent…
I have been searching for an absorbent hand towel and Onuia hand towel and I have found one!
And it’s a perfect for my needs!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Linda! We're so glad our hand towels are exactly what you've been searching for!
Best regards,
Romeo
Founder & CEO, Onuia
I was skeptical...but these towels are excellent!
I have to say, I was skeptical about ordering these after ordering other towels on the web which were not as advertised. These towels are excellent. They are light weight but very absorbent, hold their colors after washing and seem to hold up after a few months of washing.
12. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, David! We're thrilled we could win you over and that the towels have held up beautifully over these past few months. That means everything to us!
Best regards,
Romeo
Founder & CEO, Onuia
Costumerservice was wonderful.
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Elizabeth! We're so glad we could take care of you. That means a lot to us!
Best regards,
Romeo
Founder & CEO, Onuia
Vastaus yritykseltä Onuia
Thank you for the feedback! We're glad you're happy with the quality. We're always working to improve our delivery times and appreciate your patience.
Best regards,
Romeo
Founder & CEO, Onuia
What I like is that you make sure I…respect and humanity
What I like is that you make sure I received my package and you did follow-up with diligence which is rare these days. Emely was very very professional in her approach and she really knows about customer service. It would be nice if other companies would take your approach with CUSTOMER SERVICE. Thank you very much
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Joanne! Emily and our entire team are dedicated to making sure every customer feels valued and taken care of. Your kind words about our approach to customer service mean the world to us. We truly appreciate you!
Best regards,
Romeo
Founder & CEO, Onuia
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