Towels were slow to arrive despite almost daily updates. I did like the detailed instruction on care. They seem soft but a little thinner than I would have imagined and not overly absorbing. I have... Näytä lisää
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I used the same towels for nearly two decades. Purchased for utility and durability they served my family well. At my age, I decided I deserved some pampering and purchased a set of towels from On... Näytä lisää
Yritys on vastannut
I just wanted to say that I was pleasantly surprised that my towels came and were exactly the quality and as beautiful as I had imagined from the ad! After washing them immediately and drying, they pu... Näytä lisää
Yritys on vastannut
I ordered $900 worth of towels and despite telling Onuia several time that UPS and FEDEX were the only shippers that worked with our address, they shipped USPS twice and the towels still have not arri... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our mission is to bring the feeling of a five-star hotel into everyday life, through elevated home essentials made for comfort, calm, and lasting quality.
Yhteystiedot
Hollanti
- onuia.com
4,0
Hyvä
479 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The towels are definitely soft and the…
The towels are definitely soft and the bathrobe is amazingly soft and quite warm
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Tom! We're so glad you're loving the softness of both the towels and the robe. Enjoy that cozy warmth!
Best regards,
Romeo
Founder & CEO, Onuia
Easy to purchase
Easy to purchase. Soft and fluffy towels with ample sizing. One small complaint is that there’s a lot of lint after washing.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you for your feedback, Marjorie! We're glad you're enjoying the softness and sizing. The lint should decrease after the first few washes as the fibers settle. If it continues to be an issue, please reach out to us at contact@onuia.com and we'll be happy to help!
Best regards,
Romeo
Founder & CEO, Onuia
Towels are very soft
Towels are very soft, nice size for a bath towel, very pleased
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Howard! We're so glad you're pleased with the softness and size. Enjoy!
Best regards,
Romeo
Founder & CEO, Onuia
Vastaus yritykseltä Onuia
Thank you, Sandi! We're so glad you're loving the softness and fluffiness!
Best regards,
Romeo
Founder & CEO, Onuia
We love the white towels and will be…
We love the white towels and will be ordering another set in grey
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Darlene! We're so glad you're loving the Cloud White towels. We look forward to your grey order!
Best regards,
Romeo
Founder & CEO, Onuia
The product is high end luxuriously…
The product is high end luxuriously soft and cozy. I have full towel sets and the bath sheets.
I will be purchasing more for family and friends as gifts.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Jacqueline! We're thrilled you're loving the luxury and softness. What a wonderful gift idea - your family and friends are lucky!
Best regards,
Romeo
Founder & CEO, Onuia
The product is as you have stated
The product is as you have stated. Very pleased with the quality of the product as well as the delivery of the product.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Stephen! We're so glad the towels lived up to your expectations and that the delivery went smoothly. We appreciate your business!
Best regards,
Romeo
Founder & CEO, Onuia
Think twice before buying!
Worse towels ever! I bought two different sets. Followed instructions on initial washing to a tee. These towels pilled so badly, they looked worse than all of my less expensive brands that I have had for years. If I could give them a negative 10 I would.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Hi Mary,
I'm Romeo, the CEO of Onuia, and I'm truly sorry to hear about your experience with our towels. Severe pilling like you've described is not what we stand for, and I completely understand your frustration.
I've already sent you a personal email to make this right. Please check your inbox (and spam folder) for an email from contact@onuia.com. If you can't find it, just reply here and I'll resend it immediately.
I want to resolve this for you.
Romeo,
Founder & CEO, Onuia
Soft durable great drying capacity
Soft durable great drying capacity
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Bruce! We're so glad you're enjoying the softness, durability, and absorbency!
Best regards,
Romeo
Founder & CEO, Onuia
Better than great
I ran across the advertisement in might’ve been Instagram. I had been looking to buy new towels and I have tried lots of different brands so I gave them a trial. I was expecting that they would be good to my surprise. They were not good. They were great and if there’s a better word than great, they were that they’re very soft. They’re highly absorbed. They actually feel good drying off out after the shower, highly recommend them they took a little bit of time to get here because they came from out of the country, but other than that, love the product and plan to buy some more.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Eddie! We're thrilled they exceeded even "great" for you. That's exactly the experience we hope to create. We appreciate your patience with the shipping and look forward to your next order!
Best regards,
Romeo
Founder & CEO, Onuia
So soft!
First of all, my order came quicker than I expected and my bath sheets I ordered were so SOFT!! I don't know what took me so long to order, but I am glad I did.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Sylvia! We're so glad the bath sheets arrived quickly and that you're loving the softness. Better late than never - enjoy!
Best regards,
Romeo
Founder & CEO, Onuia
I absolutely love my Onuia Towels
I absolutely love my Onuia Towels, like Luxury Resort Hotel quality with the thickness, warmth and super Absorbency after a nice bubble bath, nothing feels better. Looking forward to when Onuia comes out with the bath towel sheets.
Jenny Stanley
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Jenny! We're thrilled the towels give you that luxury resort feeling. Great news - we actually do offer bath sheets in our 600GSM Ultrasoft collection! Feel free to check them out whenever you're ready. Enjoy!
Best regards,
Romeo
Founder & CEO, Onuia
I have many positive things to say…
I have many positive things to say about Onuia products and their customer service. To date, I have purchased their Luxe Bedding Bundle and their Bath Bundle and will tell you the quality of these items is exactly how it was described. The colors are rich, vibrant and comfortable. The towels are plush but not too thick, soft and dry quickly. The bedding is soft, feels luxurious and looks great too!
The constructive feedback I provided was regarding the Luxe Bedding Bundle. I ordered the Olive Green color and the color was bright and stunning when I opened the package. I washed the bundle and followed the instructions to a tee and found that the wash/dry made the set look a little less new. It came out looking a little destressed which was okay as I still love the color and the feel. The pillow cases for my standard Tempur-Pedic pillows were a little small/tight on my pillows but they work! Lastly, the fitted queen sheet was a bigger than expected for a thick queen sized Tempur-Pedic mattress so I need to fold it over/under to tuck it in.
The customer service I received after providing a review was not expected. I had the CEO reach out to me regarding my feedback (both positive and constructive) and I truly believe he wants his company to continuously improve their products to meet all the needs of the customer. That is very important to me as the customer and I would definitely recommend Onuia to my family and friends without hesitation. THANK YOU ONUIA! :-)
22. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much for this incredibly thoughtful and detailed review, Diana! We truly appreciate both your kind words and your constructive feedback - it's customers like you who help us keep improving. We're thrilled you're loving the quality, colors, and comfort of both bundles, and we'll definitely take your notes on the bedding into consideration. Your recommendation means the world to us!
Best regards,
Romeo
Founder & CEO, Onuia
I so appreciate how you stood behind…
I so appreciate how you stood behind your product!! Without knowing it, I ordered the thin set, you sent me the thick ones and I love them. Thank you for awesome customer service!!!!
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Priscilla! We're thrilled we could make it right and that you're loving the thicker towels. Taking care of our customers is what we're all about!
Best regards,
Romeo
Founder & CEO, Onuia
It took well over 2 weeks to receive…March 2-21
It took well over 2 weeks to receive the fitted Queen sheet I ordered and paid $109.95 for. When I tried to put it on my bed it was CLEARLY A KING SIZED SHEET - I will not order from this over advertised company again. Their communication has been very poor, I would highly recommend that you shop elsewhere - I sure will.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Hi Eddie & Betty,
I'm Romeo, the CEO of Onuia. I'm sorry to read this and I'd like to make it right personally.
Sending you a King sheet instead of the Queen you ordered is completely unacceptable, and I understand how frustrating that must have been after waiting over two weeks. You trusted us with your order and we let you down.
Please email me at contact@onuia.com with the subject line "Trustpilot Review Eddie & Betty Haas" and I'll take care of this immediately. I want to send you the correct Queen sheet right away and make sure you're taken care of.
Romeo,
Founder & CEO, Onuia
Soft and absorbent but they shed
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you for your feedback, Samuel! We're glad you're enjoying the softness and absorbency. However, shedding shouldn't be an issue with our towels. Please reach out to us at contact@onuia.com with photos so we can send you replacements right away.
Best regards,
Romeo
Founder & CEO, Onuia
The towels and washcloths are very soft…
The towels and washcloths are very soft and thick.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Ken! We're so glad you're enjoying the softness and thickness. We appreciate your business!
Best regards,
Romeo
Founder & CEO, Onuia
My robe came quite quickly. It's delicious
My robe came quite quickly. And I love it. It's so soft, I think it's the softest thing I've had since I was a baby. And it's the same softness on the inside as outside. It's absolutely delicious to wear. I feel very luxurious when I wear it.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you, Cathy! "Delicious" is such a wonderful way to describe it - we love that! We're thrilled the robe makes you feel luxurious. Enjoy every moment in it!
Best regards,
Romeo
Founder & CEO, Onuia
BEST PRODUCTS I EVER BOUGHT
BEST PRODUCTS I EVER BOUGHT. Highly Recommended!
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Mandy! That's incredibly high praise and we truly appreciate your recommendation!
Best regards,
Romeo
Founder & CEO, Onuia
Beautiful, quality towels
Beautiful, quality towels. I was looking for a specific color (black) and after shopping online and worrying because I usually don't buy sheets or towels that I can't "feel" first, I took a chance on these and was certainly not disappointed. They are soft and absorbent and I love them. I'm going to order more for my other bathroom.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Onuia
Thank you so much, Diana! We're thrilled you took a chance on us and that the Midnight Black towels are everything you hoped for. We look forward to your next order!
Best regards,
Romeo
Founder & CEO, Onuia
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