Customer service was great - I was asked for a video of the entry/walk way before the order was confirmed. Once that was sent, everything was approved. Bed was then delivered and assembled by two real... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Näytä lisää
Yritys on vastannut
We needed 3 single beds for our children asap, we told Sohail their age and that we wanted them to last into adulthood... 2 days later, 3 perfectly matched 1500 pocket sprung mattresses were del... Näytä lisää
Yritys on vastannut
From start to finish, the whole team could not have done more to make the choosing process so easy. They listened to my needs and budget and certainly delivered. They were polite, helpful and profess... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Yhteystiedot
Wide Lane, LS27 9FL, Leeds, Yhdistynyt kuningaskunta
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,6
Erinomainen
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Really good service
Really good service, delivered on time, good quality mattress as described on website.
17. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi Margaret,
Thank you very much for your lovely review.
We’re delighted to hear that your order was delivered on time and that you’re happy with the quality of your mattress. It’s great to know it met your expectations as described on our website.
We truly appreciate you taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
Value for money
Easy to choose the correct bed set-up of base and mattress. Delivered within a week and notified of time early on the day. Cheerful delivery guys who took their shoes off. Compared to some beds on line my choice was extremely good value.
19. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi M Buckham,
Thank you very much for your lovely review and for taking the time to share your experience.
We’re really pleased to hear that you found the ordering process straightforward and that your bed was delivered within the expected timeframe. It’s great to know our delivery team made a positive impression as well — we’ll be sure to pass on your kind comments to them.
We’re also delighted that you feel your bed represents great value compared to others online.
Thank you again for your support — we truly appreciate it.
Kind regards,
Online Bed Store
Customer Support Team
Great Bed & Excellent Customer Service
Great communication from head office through to the delivery team. Bed arrived within stated delivery date window, updated throughout and the bed is fantastic quality. Delivery team took shoes off on entry without asking was a nice piece of professionalism.
Excellent overall experience and really good value.
18. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi Marc,
Thank you so much for your fantastic review.
We’re delighted to hear that you felt well informed throughout the process and that everything arrived within the expected delivery window. It’s great to know the delivery team’s professionalism stood out as well — we’ll be sure to pass your kind comments on to them.
Most importantly, we’re really pleased that you’re happy with the quality of your bed and that you feel it represents great value.
Thank you again for choosing us and for taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
The product is excellent quality the…
The product is excellent quality the delivery men were very friendly and professional
17. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi Eileen,
Thank you very much for your kind review.
We’re delighted to hear that you’re happy with the quality of your product and that our delivery team were friendly and professional — we’ll be sure to pass your lovely comments on to them.
We really appreciate you taking the time to share your experience.
Kind regards,
Online Bed Store
Customer Support Team
A1 many thanks
17. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi,
Thank you so much for your review — short and sweet, we love it! 😊
We really appreciate your support and are pleased you’re happy with your experience.
Many thanks again for choosing Online Bed Store.
Kind regards,
Online Bed Store
Customer Support Team
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi Mr Martin,
Thank you very much for your review.
We’re pleased to hear that you’re happy with your bed base and that the delivery went smoothly. That’s exactly what we aim for.
We really appreciate you taking the time to share your feedback.
Kind regards,
Online Bed Store
Customer Support Team
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi Barbara,
Thank you so much for your lovely review.
We’re really pleased to hear that your bed was delivered as stated and that the mattress was exactly as advertised. That’s exactly the experience we aim to provide.
We truly appreciate your support and thank you for choosing Online Bed Store.
Kind regards,
Online Bed Store
Customer Support Team
“Brilliant service
“Brilliant service! The team went above and beyond and kept me updated throughout. The bed is amazing and the whole experience was stress-free. Definitely recommending them to family and friends.
18. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hi Naina,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear that you had a stress-free experience and felt well updated throughout. It’s fantastic to know you’re pleased with your bed and that our team went above and beyond for you.
Your recommendation truly means a lot to us — thank you for your support.
Kind regards,
Online Bed Store
Customer Support Team
Amazing customer service from start to…
Amazing customer service from start to finish. Very impressed with my order, 10/10 quality. thank you for the 5* service
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
We are truly humbled with your feedback, thank you for trusting us!
Really happy with the process , not the product .
Really happy with the ordering , communication and the delivery was great . Drivers kept in touch , delivered when said and they were very helpful and friendly . Couldn’t have done better . My only complaint would be with the headboard itself , The quality of the fabric covering it looked very cheap making me feel disappointed with the product . I would not order again due to this issue.
15. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely and honest feedback Belinda.
Excellent service and superb delivery…
Excellent service and superb delivery thanks guys resting mattress tonight it feels comfy xx
16. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you, Rose!
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Hope you enjoy it as much as we’ve enjoyed dealing with you! Thank you.
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review! 🌟😊
We’re delighted to hear you received excellent service from top to bottom — that’s exactly what we aim for every time 🙌💙
We truly appreciate your support!
Excellent products! exceptional customer service!
A large variety of premium quality products suitable for both adults and children. Excellent customer service and communication. We have made multiple purchases from this company and they have always exceeded our expectations. Recommend 100%
15. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review! 🌟😊
We’re absolutely delighted to hear you’ve been happy with both our products and customer service across multiple purchases 🛏️✨ It means so much to us that we’ve consistently exceeded your expectations.
We’re proud to offer a wide range suitable for both adults and children, so it’s wonderful to hear that’s been helpful for you 👨👩👧👦💙
Thank you for the 100% recommendation — your continued support truly means the world to us! 🙌
Really happy with my experience…
Really happy with my experience ordering from Online Bed Store. The mattress arrived on time, was well packaged, and exactly as described on the website. It’s comfortable, supportive, and feels like great quality for the price.
What stood out most was how straightforward everything was — easy ordering process, clear communication, and no hassle. It’s always a bit of a gamble buying a mattress online, but this turned out to be a great choice.
Would definitely recommend to anyone looking for a good bed without paying silly prices. I’ll be coming back in the future 👍
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! 🌟😊
We’re delighted to hear you’re really happy with your experience and that your mattress arrived on time, well packaged, and exactly as described 🛏️📦✨
It’s great to know you found it comfortable and supportive — and that you feel it’s great quality for the price. That’s exactly what we aim to deliver: top quality without the “silly prices” 🙌💙
We’re especially pleased that the ordering process felt straightforward and hassle-free. Buying a mattress online can feel like a gamble, so it means a lot to hear it turned out to be a great choice for you 👍
We look forward to helping you again in the future — thank you for the recommendation!
Amazing service from start to finish
Amazing service from start to finish, nothing is too much trouble for this company they put customer service at the top of their priorities only matched by the quality of their products. 5*’s
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your incredible 5⭐ review! 🌟😊
We’re absolutely delighted to hear you had amazing service from start to finish — putting customer service at the top of our priorities is exactly what we strive for every day 🙌💙
It’s fantastic to know you feel the quality of our products matches that service 🛏️✨
Thank you again for your support and kind words — it truly means a lot to us!
Brilliant company
Brilliant company, quality beds at good prices. Highly recommend
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your brilliant review! 🌟😊
We’re so pleased to hear you’re happy with the quality and value of our beds 🛏️✨ We always aim to offer great products at good prices.
We truly appreciate your recommendation — it means a lot to us 💙
Team OBS
The bed I ordered was excellent…
The bed I ordered was excellent craftsman ship. Delivered on time, the delivery driver was very respectful, removed his shoes upon request. Highly recommended this bed store.
11. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 🌟😊
We’re delighted to hear you’re happy with the craftsmanship of your bed — we take real pride in the quality of our work 🛏️✨
It’s also great to know the delivery went smoothly and that the driver was respectful and accommodating 👏🚚
Thank you for the recommendation — it truly means a lot to us 💙
Team OBS
Brilliant
I ordered two mattresses both are amazing. Would recommend to all and customer service was fantastic.
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your brilliant review! 🌟😊
We’re thrilled to hear you’re loving both mattresses 🛏️✨ That’s exactly what we like to hear!
It’s also fantastic to know you were happy with our customer service — we’ll be sure to pass that on to the team 🙌💙
Thank you for the recommendation, it really means a lot to us!
Amazing
I was recommended this company by a friend and wow, they really exceeded all expectations. I had a particular design in mind and was given assurance that everything would be done according to my liking and that's exactly what they did. I had a specific request for the type of mattress that I wanted too which was also met. The two man delivery was fantastic and quick they set it all up for me. I would definitely recommend this company to all my family and friends
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review! 🌟😊
We’re absolutely delighted to hear we exceeded your expectations — especially after being recommended by a friend 🙌💙 That means so much to us!
It’s great to know your design was made exactly how you wanted it and that your specific mattress request was met too 🛏️✨ We always aim to tailor everything to our customers’ preferences.
We’re also pleased the two-man delivery team took great care of you and got everything set up quickly 🚚👏
Thank you for recommending us to your family and friends — we truly appreciate your support! 💙
Team OBS
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