Customer service was great - I was asked for a video of the entry/walk way before the order was confirmed. Once that was sent, everything was approved. Bed was then delivered and assembled by two real... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
From start to finish Adam was brilliant, no pushy sales, very knowledgeable and delivered our chosen bed within 8hrs…yes we were local, but OBS took on the challenge of our time constraint project.... Näytä lisää
Yritys on vastannut
We needed 3 single beds for our children asap, we told Sohail their age and that we wanted them to last into adulthood... 2 days later, 3 perfectly matched 1500 pocket sprung mattresses were del... Näytä lisää
Yritys on vastannut
From start to finish, the whole team could not have done more to make the choosing process so easy. They listened to my needs and budget and certainly delivered. They were polite, helpful and profess... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
When you come to Online Bed Store, you’re choosing: • 40+ years of manufacturing expertise • Factory-direct pricing with no middleman mark-ups • Premium materials and long-lasting craftsmanship • Free UK-wide 2-man room-of-choice delivery • A knowledgeable team that understands beds inside and out We are proud to bring generations of experience directly to our customers. No gimmicks. No inflated pricing. Just expertly made beds, honest value, and service you can rely on. That’s the difference. At Online Bed Store, sleep isn’t just a product — it’s a craft that has been perfected over generations. Bed and mattress manufacturing has been in our family for over 40 years. During that time, we have mastered our expertise by supplying many of today’s biggest and most recognised brands. Behind the scenes, we’ve helped shape the quality, comfort and durability standards that customers across the UK have come to expect. After decades of manufacturing for household names, we made a simple but powerful decision: to bring our knowledge, craftsmanship and factory-direct pricing straight to the public. By cutting out the middleman, expensive showrooms and unnecessary mark-ups, we are able to offer premium quality beds and mattresses at genuinely competitive prices — without compromising on materials or comfort. What makes us unique is that we are not just retailers — we are manufacturers. Every bed and mattress reflects decades of hands-on experience, careful material selection and attention to detail. From sturdy handcrafted frames to supportive pocket-sprung and memory foam mattresses, our products are designed with durability, comfort and long-term performance in mind. We understand what goes into a truly great night’s sleep because we’ve been building the foundations of it for over four decades. We also believe that exceptional products should be matched with exceptional service. That’s why we operate with transparency, honesty and a customer-first approach. Our team is knowledgeable, approachable and always ready to help customers choose the right product for their needs. We don’t rely on gimmicks — we rely on quality and trust. To make the experience even better, we have our own dedicated delivery partner, offering free 2-man room-of-choice delivery anywhere in the UK. This means your bed is delivered safely, professionally and placed exactly where you want it — without hidden costs. We understand that buying a bed is an important investment, and we aim to make the entire process smooth from order to delivery. At Online Bed Store, our mission is simple: combine decades of manufacturing expertise with fair pricing and outstanding service. We are proud of our heritage, confident in our craftsmanship, and committed to giving our customers the comfort and value they deserve. When you buy from us, you’re not just buying a bed — you’re buying 40 years of experience, delivered directly to your door.
Yhteystiedot
Wide Lane, LS27 9FL, Leeds, Yhdistynyt kuningaskunta
- 01133401480
- support@onlinebedstore.co.uk
- onlinebedstore.co.uk
4,6
Erinomainen
161 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 91 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very happy customer. Would recommend.
Ordering online was simple. Delivery details were well communicated and delivery was straightforward. Very happy customer.
22. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your kind review, Katie ⭐⭐⭐⭐⭐
We’re really pleased to hear that you found the ordering process simple and that everything from communication to delivery went smoothly. That’s exactly the experience we aim to provide.
We truly appreciate your recommendation and hope you enjoy your purchase! 😊
Team OBS
Actually “ottoman bed store”
This is the rebranded company of “ottomanbedstore”. Check the reviews
Ordered ottoman bed and headboard. Started off with delivery issues. Overcoming that the bed was delivered with black marks all over the cream headboard. Tried to contact the company multiple times by email with no response. Tried the phone no contact since.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback.
We’d like to clarify that Ottoman Bed Store rebranded to Online Bed Store in early January, and during the transition there was a short period where some of our previous communication channels were no longer active.
Since the rebrand, the correct and monitored contact email is support@onlinebedstore.co.uk, which is clearly displayed on our website. Any customers who contacted us through this email during the transition have had their queries and issues resolved promptly by our support team.
We’re genuinely sorry to hear about the issues you describe with your delivery and the marks on the headboard. However, this is the first time we’re hearing about this specific case, and we’d really like the opportunity to resolve it for you. Our team is always happy to help and put things right as quickly as possible.
Please email us directly at support@onlinebedstore.co.uk with your order details and photos of the issue, and we will look into this immediately and work with you on a solution.
Customer satisfaction is extremely important to us, and we’re always here to help. 😊
HORRENDOUS do not use this company!!!
HORRENDOUS - do not use!!
Company used to be named “ottoman bed store”. We ordered a bed in December and have had nothing but issues. No response to any of our calls or emails. And then the emails started bouncing back!
Company now trading as “online bed store”
Do not trust the reviews or their social media posts. Our bed arrived late, different colours and stained with large black lines.
Will be reporting further to trading standards!! Con artists!!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for taking the time to leave a review.
We’d like to clarify for transparency that Ottoman Bed Store rebranded to Online Bed Store in early January as part of a planned transition for the business. During this short transition period, some of the previous communication channels connected to the old brand were no longer active, which may explain why some older email addresses began bouncing back.
Since the rebrand, the correct and fully monitored contact email is support@onlinebedstore.co.uk, which is clearly displayed on our website. Customers who contacted us through this address during the transition have had their queries handled and any issues resolved promptly by our support team.
We are genuinely sorry to read about the issues you describe with your order. However, this is the first time we are seeing these details, and we would absolutely welcome the opportunity to look into this for you and resolve it quickly.
Please contact us directly at support@onlinebedstore.co.uk with your order number and photos of the issue so our team can investigate immediately and arrange a suitable resolution.
We take customer feedback seriously and are always committed to putting things right. 😊
Really Pleased
I ordered the Chelsea Winged Ottoman Divan Bed Set with the matching Ottoman & a new mattress and WOW. I am obsessed. So much storage and it looks super expensive.
The mattress has improved my sleep massively! I wasn’t sure which one to go for but the team helped me to pick the one best suited and they got it right!
The delivery team were helpful, I had brand new carpet and they was really respectful.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing feedback ❤️
We’re absolutely delighted to hear how much you love your Chelsea Winged Ottoman Divan Bed Set—it really is a stunning choice! It’s great to know the storage, look, and overall quality have hit the mark.
We’re especially pleased we could help you find the perfect mattress and that it’s made such a difference to your sleep. That’s exactly what we’re here for!
I’ll also be sure to pass your kind words on to our delivery team—they’ll really appreciate it.
Thank you again for your support, and enjoy your beautiful new setup 😊
Very good service and very good…
Very good service and very good mattress and beds 💯
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great feedback ❤️
We’re so pleased to hear you’re happy with both the service and your mattress and beds. It really means a lot to us!
We truly appreciate your support 💯
The chaps who delivered the bed were…
The chaps who delivered the bed were outstanding. Prompt polite and even offered to remove their shoes. Fabulous service . Thankyou . Also the bed has changed my life and my bones
2. maaliskuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful feedback ❤️
We’re delighted to hear our delivery team made such a great impression—they’ll be really pleased to hear your kind words.
It’s even better to know the bed has made such a positive difference for you. That’s exactly what we aim for!
Thank you again for your support and enjoy many more comfortable nights 😊
Great mattress, great delivery, great company
I was confused by all the different types of mattress advertised by so many companies and found it difficult to choose one. I bought one of your mattresses for my son who said he'd had the best sleep for a very long time. I bought one for myself, which was delivered by your carriers. I was kept informed and they treated me and my home with respect. Thank goodness you do mattress recycling.
19. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful feedback ❤️
We completely understand how confusing it can be choosing the right mattress, so we’re really pleased we could help make that decision easier for you. It’s fantastic to hear both you and your son are enjoying such great sleep!
We’re also glad our delivery team kept you informed and treated your home with the care and respect you deserve. And it’s great to know the mattress recycling service was helpful too.
Thank you again for your support—it truly means a lot 😊
10/10 experience with this company
10/10 experience with this company! The bed and mattress came so fast and delivery was a breeze.
So happy with the overall product and quality.
7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for the 10/10 review ❤️
We’re so pleased to hear you had such a great experience with us, from fast delivery to the quality of your bed and mattress.
Your feedback means a lot, and we really appreciate your support 😊
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your great review! 😊
We’re really pleased to hear you found the delivery helpful and speedy and that you’re happy with the quality of your order 🛏️✨
Your feedback means a lot to us — thank you for choosing OBS! 💙
Sandra Senior.
All contact - from this company from. ordering to receiving the bed has been excellent. The bed arrived at time given and carried upstairs to its room. Its very heavy - so well made and the colour i'd chosen was correct.
Thank you for your service and happy to recommend -
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review, Sandra! 🌟😊
We’re delighted to hear that everything from ordering through to delivery went smoothly for you. It’s great to know the bed arrived on time, was safely carried upstairs, and that you’re happy with the quality and colour you chose 🛏️✨
Your recommendation really means a lot to us — thank you for choosing OBS! 💙
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your amazing review, Jade! 🌟😊
We’re thrilled to hear you had such a great experience and that Adam was able to help resolve your query quickly 🙌
Your feedback means a lot to us — thank you for choosing OBS! 💙
Just purchased an upholstered blanket…
Just purchased an upholstered blanket box from OBS. Arrived very promptly and was delivered by a very helpful driver who was happy to put it in the room where it was needed. Very happy with the item as it is well made and provides good storage and looks great! Unfortunately, when unpacked there was a button missing from the quilting on the top. However, when contacted, this was quickly resolved to my satisfaction. I wouldn’t hesitate to buy from OBS again.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review, Frances! 🌟😊
We’re delighted to hear your upholstered blanket box arrived quickly and that the delivery driver was helpful in placing it in the room you needed 🧺🚚
It’s great to know you’re happy with the quality, storage and appearance of the box. We’re also pleased we were able to resolve the missing button quickly and to your satisfaction.
Thank you again for your understanding and for your kind recommendation — we’d be delighted to help you again in the future! 💙
Team OBS
Great professional fast friendly …
Great professional fast friendly service delivery people friendly respectful to our family and our home they did a fantastic service I would highly recommend recommend the delivery staff
The bed extremely comfortable and fantastic value for money
11out of 10 for this bed company
2. maaliskuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your incredible review! 🌟😊
We’re absolutely delighted to hear you were happy with the **professional, fast and friendly service** and that our delivery team treated your home and family with respect 🚚👏 We’ll be sure to pass your kind words on to them.
It’s fantastic to know you’re enjoying your new bed and found it **comfortable and great value for money** 🛏️✨
**11 out of 10** truly means the world to us — thank you for your recommendation and support! 💙
**Team OBS**
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your feedback ❤️
We’re glad to hear you were happy with the quick delivery and service. We really appreciate your support 😊
Fantastic customer support
Helpful and extremely pleasant experience from Customer Service Department and latterly Adam. I had an accident with a storage ottoman. Reported it to the Company with photographs and Adam immediately ordered another one to be made with extra padding all round so the problem will not occur again. Delivered within a week so couldn't fault it. I would absolutely recommend this company
24. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 🌟😊
We’re delighted to hear you had such a positive experience with our customer service team and that Adam was able to help resolve the issue quickly for you 🙌
It’s great to know the replacement ottoman with the extra padding arrived promptly and that everything worked out well in the end 🧺✨
Your recommendation truly means a lot to us — thank you for your support! 💙
**Team OBS**
Love the new mattress
Love the new mattress, delivery was great, kept in touch with me, too. When it was going to be delivered etc
Great price for king size
Recommend
22. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review! 😊
We’re thrilled to hear you love your new mattress 🛏️✨ It’s great to know the delivery went smoothly and that our team kept you updated along the way 📦📞
And we’re glad you were happy with the king size price too — we always aim to offer great value! 💷🙌
Thank you for the recommendation, it really means a lot 💙
Team OBS
Great communication
Great communication, no waiting around. Polite and courteous staff.
23. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you for your lovely review! 😊
We’re so pleased to hear you were happy with the communication and that everything ran smoothly without any waiting around ⏰✨
It’s great to know our team came across as polite and courteous — we’ll be sure to pass that on! 🙌
Thanks again for choosing us 💙
Team OBS
Just perfect
Delivered within estimated period. Driver very helpful.
Now installed we are very happy with the quality and colour is just perfect
22. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your wonderful review! 😊
We’re delighted to hear your order arrived within the estimated timeframe and that the driver was so helpful 🚚👏
It’s even better to know you’re happy with the quality and that the colour is just perfect — that’s exactly what we love to hear! ✨🛏️
Thank you again for choosing us 💙
Team OBS
Everything they said it would be
Ordered the mattress over the phone, the gentleman was very helpful, I told him what I was looking for, he suggest a certain mattress but explained everything about it, very impressed, delivery was very quick, delivered well within time given, most of all LOVE the mattress, everything he said it would be.
Definitely recommend this company
19. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your fantastic review!
We’re delighted to hear that you had such a positive experience ordering over the phone and that our team member was able to help you find the right mattress. It’s great to know the explanation was helpful and that the mattress has lived up to everything discussed — that’s exactly what we aim for.
We’re also pleased the delivery was quick and within the time given.
Thank you for your recommendation — it truly means a lot to us!
Team OBS
Came on time took upstairs no problem…
Came on time took upstairs no problem to old one away to great lads thank you
16. helmikuuta 2026
Vastaus yritykseltä OnlineBedStore.co.uk - Factory Bed Shop
Thank you so much for your lovely review!
We’re really pleased to hear everything arrived on time and that the team took care of getting it upstairs and removing the old one without any issues. We’ll be sure to pass your kind words on to the delivery lads — they’ll really appreciate it.
Thanks again for choosing us! 😊
Team OBS
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