One Stop Bathrooms Arvostelua 61

Save yourself the stress, the additional costs, and the disappointment of paying premium prices for work that falls apart in under a year.

We hired this bathroom renovator in June 2025 to do a tub to shower conversion. 10 months later, multiple elements of the renovation are now failing due to poor initial construction. Panels are coming loose, caulking is missing and failing, the shelving is sloping due to improper attachment to the wall panels, and the overall structure is showing clear signs of substandard work. These are not normal wear-and-tear issues — they are direct results of shoddy installation by the contractor. A portion of the caulking has peeled away since last June, and water has leaked in behind the one of the panels. The concrete base for the shower pan we paid for has not been installed. (Discovered when caulking failed) The contractors also drilled multiple holes in the wrong places on one of the panels and instead of installing a new panel, fixed their error by filling the holes with caulking. Walls not squared up before new panels installed. Even more frustrating is the complete lack of accountability and responsiveness.

On April 7th, after we discovered the leaking water, we made the company aware of these issue. After not hearing back for almost one week (not even an acknowledgement of receiving my email), I followed up. At that point, we were offered only a new corner shelf unit which does not resolve the issues, especially the water leaking behind the panel. I responded by indicating that we wanted one panel replaced (with the caulking-filled holes), the caulking redone, and the shelving properly attached. That was on April 13th, and there has been no response from the company since. There is supposed to be a "Lifetime Plus Guarantee" - which includes workmanship - that this company is NOT standing behind. We would strongly advise anyone considering this renovator to look elsewhere. This has been an extremely disappointing and costly experience.

Excellent mirror. I spent ages looking for a mirror with a thick glass shelf and the right size for our on suite shower and toilet. This fitted the bill. Really pleased.

Brilliant service really quick delivery

A simple and straight forward website. A delightful lady rings to organise delivery, which is usually the following day!

very great good and easy, was rang to arrange a best day for my delivery. very cheap also compared to most, no complaints very happy to order with

I was looking for a new bath and came across this website so decided to order one which was easy to do and the bath was delivered on time. Whilst the bath was being installed a hairline crack was noticed so after sending an email to the company alone with some photos they sent a replacement out about 10 days later which was the only reason I I didn’t give a 5 star rating. I would recommend buying from them

This was the first time I'd used One Stop Bathrooms, and I found they offered really competitive prices, and a great range of products (I was buying a shower screen). Delivery was also prompt, & the shower screen easy to fit.

Great experience ordering online one day, received a call confirming delivery for next day ( even though a snowstorm forecast for next day) Arrived next day as promised even with the heavy snow. Well done excellent service, would highly recommend

★☆☆☆☆
Avoid at all costs. I ordered a radiator cover and paid for delivery. The original delivery was cancelled last minute, then today the driver rang to tell me I had to come downstairs and collect the item from the truck myself.
I am disabled — this was never mentioned and completely unacceptable when a delivery fee has been paid.
I’ve cancelled the order. Very poor service and zero consideration for customers. Don’t order from these cowboys.

Ordered a heater element, sent two towel hangers instead. Can't collect until after christmas, wont refund until they've received the items back that I didnt order. Rude on the phone e (put the phone down). Avoid like the plague.

A website store in the UK must specify its physical address. This requirement applies to both limited companies and sole traders who sell online. It must be a physical, geographical address that is easily accessible to consumers—either on the contact page or the website footer—and PO boxes are generally not sufficient. This ensures transparency and consumer protection in e-commerce, as required by UK law

I do not see the address.

T&C state:
"Returns due to customer error without a re-order are subject to a 20% (percent) order price fee to arrange the collection."

A restockimg fee is unlawful for returns within 14-days under the distance selling act.

This implies a roque company. I read the reviews.
They cannot charge 20% restocking free for a returns, asked within 14-days.

They should be reported to trading standards.
Shame on them.

I did not order.

Amazing communication and we’re able to accommodate my last minute request. Would certainly use again.

Extremely fast delivery, in fact ordered one day, received the next. Have not installed shower enclosure yet, but product looks good.

Good stuff and fast delivery

Easy to navigate website, courtesy call to arrange delivery. Very friendly staff and prompt delivery. Quality products. Would definitely use again and recommend.

Customer service great when I made a mistake - they rectified it fast and made this easy for me with zero stress
Fast delivery to suit me - I was called up and delivery arranged for when I was available
Delivery driver great, carried all radiators in house for me as I have a slipped disc in my back
Fantastic price and fantastic service will use again without doubt and also tell friends and family

The product, delivery times and overall customer service is excellent!

So far so good

Thank you

Ordered radiator panels.
Asked if they were easy to fit and come with instructions, they answered yes.
No instructions came.
They sent over instructions and in big red writing on instructions, only for compact radiators.
No where on the website does it say this.
Advertised as compact radiator panels. To which any normal person would think they are compacted radiator panels.
No where does it state only for compact radiators.
No help with customer services.
Quite rude
Won't give full refund
Will take off 20% fee
Don't use, Web site false advertising and won't get your full money back.
Update- still not received refund after 5 working days