O'Neills Arvostelua 1 005

Misleading advertisements and trying to scam customers. I was trying to place a large order of over $400 to ship to Australia. O’Neills Australia website advertises free shipping for all orders over $250. When I went to place my order I was deemed ineligible for free shipping - apparently because my order weight was over 3kg (as is listed as a shipping T&C on their website) , yet no products have item weights listed on their website…. So it’s impossible to calculate order weight, and therefore impossible to figure out if you’re breaching the T&C or not. They’re trying to catch loyal customers out in order to earn a few bob for themselves. Customer service agents agreed that this was an issue , but also couldn’t find a solution or subside my shipping so I could get the free shipping discount. Ridiculous company, with false advertising and a lack of transparency, clearly breaching consumer rights. Will be reporting to the ASA and EASA and I hope they get a big fine. Poor form.

I bought tracksuit bottoms from them on the 11 th January an XL maybe XL for a female but not a male I returned them on the 16 th January I don't have a printer to print the label customer services advised by phone to just fill in form and send them back I did this I have proof of posting I have heard nothing only get we will take 7-10 days I have had an email wanting to praise customer services absolutely furious with this intransigence

Purchased $70+ jersey that was sized for a toddler. "Tight fit" was an extreme understatement. I purchased a larger size due to the notation, and it was still doll sized. What's worse is the company would not honor a return (even for shop credit) because the item was "outside of their return window" (28 days during the holidays?!). It was purchased early (10/27/24 - with the return inquiry made 12/22/24) as a holiday present that had to be shipped internationally to me, wrapped, and then shipped internationally again, to the recipient. Most companies offer an extended return window during the holidays - these guys just tell you to pound sand. Use caution when purchasing gifts from this company. I'll never make the mistake again.

I ordered an educational kit on 7th January. On the same order section of the kit it said to allow 2-5 days for dispatch. Below that it then said 1-2 days delivery from dispatch.
It does NOT specify that this is/or isn't business days.
I recieved the item on day 10. I no longer required the item, offered to post it back and requested a refund.
My enquiries were met with below par customer service agents who were incredibly dismissive and argumentative.

I pointed out that EU law states i have a 14 day cooling off period, unless the item was personalised with "Your Name" it wasn't, it was personalised with a general educational bodies name, which is easily resold. It is not personalised with a identifiable persons name.

I was declined a refund, which is in breach of my consumer rights.

I requested the complaints process four times, all four times I was ignored.

I will never shop here again, and will endeavour to share on all social media platforms the lack of customer care provided.

Ordered items yesterday at 5pm that are needed for a competition next week and emailed customer service in hope they could help, with a quick and polite reply Sarah got straight on it and made it priority in which my order was dispatched today by 1pm ! Could not as for better customer service!

Excellent service and avery lively place great for everyone

Absolutely terrible service from O’Neills I ordered my son kit on the 17th December and 23 days later I am still waiting for even and uodate. Your website states 2 to 5 days to produce and then ship. You have had more than enough working days before and after your Christmas closure to complete the order but nothing all it says is “order being processed”. I completed an online enquiry form 3 days ago and still no email or phone call for an update, I have tried calling and although it states I am in a queue it then says there is no one available. My son has his first match with his new team in three days and no kit to wear thanks to this dreadful service!

I placed an order on 03 December on behalf of my mother as a present for her grandkids. The items were eventually delivered on 17th December which was too late for our Christmas visit to the grandparents so no presents for the grandkids. I had phoned o'Neills every day from 06th-13th December and was lied to multiple times and told on 09th that the items would be dispatched in 24-48 hours. This obviously did not happen. I called them on 13th to cancel the order as it was still not dispatched and was too late at that point only to be told that it couldn't be cancelled and the items will be shipped in the next day and when I receive them I would have to pay to return the items to them once they arrived. Please avoid at all costs if you want to avoid high blood pressure as the stress that they caused was considerable. It is now 08th January and still no refund.

Made a purchase on New Year’s Eve from the UK. Apple Pay didn’t work so tried through PayPal which went through. A confirmation page came through but I didn’t screen shot it as normally a confirmation email comes through. That wasn’t the case and I’ve now contacted them through their contact us page twice, and once through Facebook and still not had anything back. It’s been nearly a week now and still not heard anything back. I’ll change this review if they sort it out but at this time the customer service has been non existent.

UPDATE:

Whilst it took a long time to hear back, since then the whole experience took a much better turn. I reordered the trainers and they turned up much quicker than I expected. I’ve since updated my review to reflect the overall experience!

Stay away from this company by all means. I think I’ve been scammed. I placed my order on 30 December, my money is debited and my order has still not been dispatched. Nobody answers the phone number on their page

Order placed on the 15th of December and still waiting on an email to say that it has been dispatched.

Emailed O'Neills for an update and still waiting on a reply despite receiving an email from them asking to review my experience with their customer service.

Extremely frustrating experience. I ordered two items from O’Neils on 16 December as a gift for my grandson for Christmas. When I ordered I received confirmation and delivery was to take 3-5 days. The confirmation stated that I would receive an email once the goods were despatched. I am still waiting for a despatch email 18 days after placing my order! I have tried to contact O’Neils via their help page which, incidentally doesn’t work. I have also tried phoning them and there is no answer. I see some reviews where individuals have received ‘excellent’ customer service. How, when they can’t even be contacted? Appalling service! O’Neils would you like to comment?

Ordered a club jacket on 13th of Dec, still no sign of jacket, they say 7 to 10 working day, one person must be handmaking it from scratch for that time frame, customer service to be fair have responded but just with usual jargon, wont be using Oneills again, very slow and disappointing! Also have a look at Oneill responses, they only respond to positive feedback, thats tells you all you need to know about the company!

Not even worth 1 star review !

I ordered wet suit boots for a Christmas present.

No confirmation from the company ie receipt, confirmation delivery nothing !

Boots were delivered late (thrown on doorstep) again no confirmation.

Boots were in a box, again no receipt with them (nothing) and to make matters worse the WRONG size.

I am left with Boots which are the wrong size. I have send emails and got no response yet.

Ozzie is amazing and always accommodating to everyone that comes in. He always makes the experience worth while as he remembers the who you are and makes you feel at home. 🏡

Great service

I ordered two pairs of trainers and spent around 230 euros and i loved the trainers but the sizes were wrong, so i decided to return them in the hope to exchange them to the correct size.
I found to my suprise as quoted by the website.................................
We would advise our customers to use recorded postage when sending return parcels. Please note that both the parcel and the cost of returning the parcel is the responsibility of our customers.

This is a load of nonsence as they advertise themselves as an irish brand and yet only have one store in the south.

They do however have a store where you can return your item if you fancy a 5 hour drive .....

You can also return online orders to the O’Neills store in Strabane, where you can take your return to the main till. Please return the item in its original packaging along with the Returns Form and please ensure the bag is sealed.

I think ive learnt my lesson and wont be purchasing anything from them ever again.

The staff in the southampton branch are wonderful made my birthday complete thankyou ladies xxx

The item was ordered and received without any problem. Loved the t-shirt. Could not leave a (positive) review on the website. Tried using O'Bot - it is as stupid as the name suggests.

O' Neills system for international returns is a joke. I bought the wrong size for a couple of jerseys and assumed it would be straightforward to exchange for different sizes. This was not the case.
The shipping costs for international returns/exchanges from the EU is outrageously expensive as the return depot is located in Northern Ireland and no longer part of the EU.
I contacted customer service via email and via phone and they could not offer any reasonable alternative (e.g. allowing me to ship to their address within the Republic of Ireland which would significantly reduce shipping costs).