The product is fine. The product is very expensive for what it is. It has an unusually long shipping time for UK orderea compared to other manufacturers. It says 3-5 business days but in reality is cl... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Relatively expensive delivery fee - £6.95 for allegedly 48hr Royal Mail - yet delivery takes longer. Fee to return items is £2.95 which is a bit unfair particularly if items are not as described... Näytä lisää
Before purchasing from O'Neill consider the following. They are easy to order from. Returns are via their return portal with free returns. You will have to wait the required 30 days for a... Näytä lisää
Yritys on vastannut
Being a watersports guy all of my life, Windsurfing', Now 64yrs young""" O'Neill, wetsuits - clothing. I have found to be purposeful stylish and durable, Living in the North East of UK, Northumberla... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
O’Neill, the original California surf, snow and lifestyle brand, was founded in 1952 when a young man named Jack O’Neill took his unstoppable passion for surfing and used it to battle Mother Nature. Jack’s initial vision of producing functional and innovative board riding products continues to lie at the core of everything the company does. From the first neoprene surf wetsuit and board leash to the world’s first stitchless board shorts. O’Neill will always be committed to growing its reputation as one of the world’s leading youth lifestyle brands based on being the First Name in the water.
Yhteystiedot
Oosteinde 32, 2361HE, Warmond, Hollanti
- support-uk@oneill.com
- oneill.com/gb
3,2
Keskitasoinen
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Ordered 26th November item never turned…
Ordered 26th November item never turned up
Took 4 weeks to get a refund!
29. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Nicky,
We are sorry to hear that you are not satisfied with our service.
We always appreciate receiving feedback, suggestions and ideas from our customers.
We will forward it to the appropriate department within O'Neill for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Winter jacket
Really lovely coat for school and casual. Warm, waterproof and excellent quality. Would definitely buy again.
29. marraskuuta 2023
Rapid response quality garment
22. marraskuuta 2023
Still waiting for my t shirt
Still waiting for my t shirt , I ordered it 3 weeks ago…
27. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear David,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
We have reported the delay in delivery to EVRI and are still waiting for their response.
Our apologies for the inconvenience and thank you for your patience!
Kind regards,
Team O'Neill Europe B.V.
Not received my item
Not received my item, tried to contact customer service, no response.
4. joulukuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Lucy,
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Still awaiting delivery
4. joulukuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Michael,
Thank you for your message.
We are sorry to hear that you have not yet received your parcel.
Please contact us by sending an email to support@oneill.com including your order number, so that we can start an investigation and take care of this matter.
Apologies for the inconvenience!
Kind regards,
Team O'Neill Europe B.V.
I have returned an order with Evri 2…
I have returned an order with Evri 2 weeks ago with no acknowledgement as yet
24. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Tracy,
Thank you for your message.
We are sorry to hear that you have not yet received your refund.
I have checked your order in our system and I can see that it has been successfully delivered at our warehouse. However, due to the fact that the return process usually takes up to 21 business days from the day you have sent the parcel (5th of December), the refund has still not been processed.
I would kindly ask you to wait until the 5th of January, which is the last day of the return period, and if you have not received the refund yet until then, please contact us again.
Thank you for your patience!
Kind regards,
Team O'Neill Europe B.V.
Sorry can’t give a positive feedback
Sorry can’t give a positive feedback, because I still haven’t received item.
I have heard nothing from the courier since last Thursday, when I got a text saying that the item would be delivered, and gave me options. As nobody was home I opted for ‘ leave with neighbour.’
They had an address problem, but considering they had my number to text me, why couldn’t they text for a door number or whatever the issue was.
I will give it until end of week, after that I will request a refund.
Regards
Brian Mock
24. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Brian,
Thank you for your message.
We are very sorry to hear that you were unable to receive your parcel on time.
Unfortunately, we are also unable to find an open ticket in our system regarding this issue.
Please contact us by sending an email to support@oneill.com including your order number and we will take care of your request.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Still not received it
Still not received it, emailed customer services and still no reply
24. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
The order was fully refunded due to being lost by the courier.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Nice smooth transaction
Nice smooth transaction. High quality bikini. Fits well and looks fantastic! Delivery was tracked and delivered smoothly. Would definitely buy from you again. Thank you.
1. joulukuuta 2023
Website clear and informative
Website clear and informative. Purchase / delivery painless. Video guidance on how to fit wet suit provided. Not tried wetsuit in water yet but fits well and looks good quality.
29. marraskuuta 2023
Problems returning items and support email doesn't work
Ordered 2 items from the website and needed to return both of them. I entered the order ref in the portal and it only showed me 1 item. I emailed their support email address several times to ask how to return 2 items, but the email always fails "Your message couldn't be delivered. Despite repeated attempts to contact the recipient's email system it didn't respond." So I have no way to contact them!
1. joulukuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Dave,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Amazing company
Amazing company, quick delivery and exceptionally good products !
22. marraskuuta 2023
Returned goods still no refund
22. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We have checked your request and see that our customer service employee has done her best to be of service.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
No refund yet
I am waiting for 2 weeks for my refund after you confirm receipt of the items...
22. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Ken,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
Please note that our return processing time is set at 21 business days.
As soon as our warehouse has received and checked your return, you will receive a confirmation email that we have successfully processed your return.
Kind regards,
Team O'Neill Europe B.V.
Sizing suggestion a JOKE! ……
I used your sizing suggestion method … what a joke I said I wanted a jumpsuit to fit for someone of 5ft in height & weighed 8stone you suggested a MEDIUM even though I was thinking Small! I ordered as per your suggestion as I thought you knew your product…what a joke it would have fit me & I’m a size 12/14!
29. marraskuuta 2023
Vastaus yritykseltä O'Neill UK
Dear Fiona,
Thank you for your message.
We are sorry to hear that you are not satisfied with our service.
We always appreciate receiving feedback, suggestions and ideas from our customers.
We will forward it to the appropriate department within O'Neill for future improvements.
Our apologies for the inconvenience.
Kind regards,
Team O'Neill Europe B.V.
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.