I cannot say enough good things about the customer service we have received from Omnisend! Melanie, Ruddy, and Ally have been absolutely wonderful to work with. All three have been incredibly kind... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
UPDATE 9/23/26: We've been unsuccessful in getting any meaningful assistance from omnisend. The reply here, for the world to see, does not resolve any of the issues we continued to experience... Näytä lisää
Yritys on vastannut
Honestly, big shoutout to our customer success manager, every quarterly call feels like catching up with someone who actually gets our business. Very helpful suggestions, always on the point, not just... Näytä lisää
Yritys on vastannut
Omnisend provides a very reliable platform. While there is still room for improvement, they genuinely offer one of the best marketing tools for e commerce stores. The most important thing for m... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Omnisend is an email and SMS marketing automation platform built for ecommerce from day one. More than 150,000 online brands use Omnisend to turn customer behavior into revenue on autopilot, returning an average of $79 for every $1 spent.* Connect your store in minutes, no developer needed. Pre-built flows for cart abandonment, welcome series, and back-in-stock alerts, 250+ email templates, popups, and global SMS and web push from the same platform. Describe a segment in plain language and get it instantly, or connect Omnisend to ChatGPT or Claude to run performance checks and draft campaigns in one conversation. Live chat and email support around the clock on every plan, in 6 languages. Big-platform features, up to 35% less. And if you switch, every list, flow, and template is moved free in 5 days. Refreshingly boring, in the best way possible.
Yhteystiedot
Saint Katharine's Way 1, E1W 1YL, London, Yhdistynyt kuningaskunta
- support@omnisend.com
- omnisend.com
4,4
Erinomainen
510 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Omnisend
Thank you for the great feedback! We’re glad our team could assist quickly and effectively — fast, reliable support is one of our top priorities.
By far the worst customer service i…
By far the worst customer service i received from them and their partners. We had to wait for over 7 months of agonising emails and our business was put on hold because of the intergration not been done. We were refeered by them to email Postman and shaun their director has kept pushing aside the project. we even sent numerouse complaints to their support@omnisend plartform and they simplly refused to assisst us.!!!!!! dont trust Email-Postman.uk and dont trust omnisend to handle their customers
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear that our agency partner did not meet your expectations and completely understand how frustrating this situation must have been for your business.
Please kindly note that our Partnerships team took your feedback very seriously. We’ve been in close correspondence with the agency you worked with, and we understand that the agency has already communicated that they’re unable to continue assisting you with resolving these challenges. To ensure you receive the support you need, our Partnership Manager has reached out and offered to connect you with another certified agency partner who can fully assist you in getting everything back on track.
From the technical side, it appears that your current setup is configured as a Shopify connection, which could explain the “API failed” errors you’ve been experiencing. Our Support team has already shared the steps required to resolve this issue, and we remain happy to collaborate further to ensure a smooth resolution and improved experience going forward.
customer support solved my issue
25. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for your feedback. We’re committed to fast, effective support so you can stay focused on what matters most. We’re glad we could resolve your issue quickly!
Very responsive and helpful in…
Very responsive and helpful in resolving my queries.
24. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for your feedback. We’re committed to providing timely, helpful support so you can stay focused on growing your business.
My integration stopped working and…
** Edited**
My integration stopped working and getting support from OmniSend it very delayed. They take forever to get back to us.
I was facing an issue that in the end wasn't OmniSend but an issue with my host provider.
I love their service I just wish their support was more responsive.
12. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for updating your review — we truly appreciate your honesty. We’re really sorry our support response time didn’t meet your expectations. When an issue involves a third-party provider, it can add extra layers to the troubleshooting, and unfortunately, that sometimes means delays. Still, we know how important timely support is, and we’re actively working to improve that experience. We’re glad to hear you love the service, and we’ll continue doing our part to support your success, every step of the way.
You couldn't ask for better customer support
Omnisend customer service is always excellent. The bot gives clear instructions on basic 'how-to' queries (unlike so many of them), but there is never a problem getting through to a real person.
The team go to every length to assist you, even with things that are technically not their problem.
It's an easy-to-use platform if you have never done email marketing before and very good value.
14. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
“You couldn’t ask for better customer support” — that’s the highest compliment we could hope for. Thank you! We’re glad to know both our support team and platform are helping you grow your marketing confidently and efficiently. Our goal is to make every step feel effortless, so you can focus on building your business while we handle the tech side.
They really help to make a smooth…
They really help to make a smooth transition. Denize and Alyssa are AMAZING!
8. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for the kind words! We’re thrilled Deniz and Alyssa made your transition seamless. Delivering great support during every step of the transition is something we take seriously, and we appreciate you recognizing our efforts.
Omnisend is a big NO for me!
I've tried to use their services, but unfortunately, it was a waste of time; this service is not as good as it seems. I prefer Sendvio instead, especially for my Shopify shop. Omnisend is a big NO for me!
1. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with Omnisend didn’t meet your expectations and completely understand how disappointing that can feel after giving the platform a try.
We’d truly appreciate the opportunity to better understand which areas of the product or experience fell short of what you were looking for, and how we might improve. Your perspective is incredibly valuable to us, as it helps us continue enhancing both our product and support experience.
Please don’t hesitate to reach out to our team via in-app chat or by email at support@omnisend.com. We’d genuinely value the chance to learn more about your experience and hopefully turn it around.
First time using support
First time using support, almost immediate response and resolution with in minutes! Great
9. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Delighted to hear your first support experience was quick and effective. We’re always working to make sure every customer feels supported and confident in using Omnisend from the very first interaction.
When I started using Omnisend with my…
I started using Omnisend with my new Shopify AI website and was impressed from the start — I even gave them 5 stars. Today, I had my first real issue, and something amazing happened. The support team didn’t give up on me. Sanya went above and beyond to help and make sure I was happy. I’m very satisfied and pleasantly surprised by how everything turned out. They truly care about their customers.
4. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for updating your review and sharing your experience. We’re truly glad that Sanya was able to turn things around, resolve the issue, and make sure you felt fully supported. Hearing that your experience improved means a lot to us — that’s exactly what we aim for when challenges arise. Our goal is always to help our customers succeed and build lasting trust through genuine care and transparency. We’re grateful for your confidence in Omnisend and thrilled to have you with us.
I’ve been using Omnisend for about a…
I’ve been using Omnisend for about a year, and honestly, I strongly advise against it. Out of the blue, they discontinued WooCommerce support without any clear communication. When I tried reconnecting, I kept getting errors and contacted their customer support — which turned out to be an absolute disaster.
We were in touch for over a week. Different agents kept rotating in the same chat, asking me the same questions again and again. One of them (Maria) told me to disable automations inside Omnisend and then completely disappeared — now my automations cannot even be reactivated, leaving my email flows broken.
Other agents repeatedly suggested the same “solution”: disable Jetpack, which is a critical plugin for WordPress. After involving WordPress support to disable/re-enable Jetpack, my WooCommerce settings got corrupted — I now need to reinstall WooCommerce payments, shipping, and more. Despite all this, Omnisend still throws the same connection error.
The worst part is that the Omnisend team clearly does not understand their own product, nor how WooCommerce actually works. They wasted my time, broke my site’s setup, and never fixed the original issue. Extremely unprofessional and unreliable.
If you’re on WooCommerce or WordPress, avoid Omnisend at all costs.
2. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your experience. We’re truly sorry to hear about the difficulties you’ve encountered and completely understand how frustrating this must have been — especially after investing time and effort into setting everything up.
After reviewing the case, our team found that the potential issue might be caused by your store’s API rate-limiting requests (429 - Too Many Requests), which prevented Omnisend from maintaining a stable connection. While your credentials were correct, the store’s system was temporarily blocking further requests to avoid overload. This is why reconnecting resulted in recurring errors.
We realize how disruptive this situation was for your business and regret that it led to temporarily paused workflows. Our team has shared a few potential next steps with you directly in the ongoing communication, and we’d be happy to continue working with you or your developer to get your connection restored.
We appreciate your patience throughout this process and remain committed to helping you get things back on track.
Update: The issue appeared to be related to hosting provider limitations on the /wp-json/wc/v3/ endpoint. After collaborating with the hosting provider, we made the necessary adjustments on their side to ensure Omnisend requests are processed successfully. According to the latest logs, 429 errors are no longer occurring, and the issue has been fully resolved.
Schnelle Hilfe über den Chat- Support
Schnelle Hilfe über den Chat- Support. Gute Angebote und Einstellungsmöglichkeiten.
19. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Vielen Dank für Ihre Bewertung. It’s great to hear our chat support provided quick help and that you’re making the most of our features and offers. Your success is what we always strive to support.
Problem after problem with this…
Problem after problem with this provider for our email marketing.
Stores shut down on a number of occasions, then brought online, then shut down again.
Never an answer as to why, or any guidance on anything that needs to be changed. Support may as well not reply, when they do it's just copy paste messages with zero actual assistance.
Chose a different provider.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been. At Omnisend, we take compliance with our Anti-Spam Policy very seriously to ensure that all our users operate in line with industry standards and regulations. This is an integral part of maintaining a safe and effective email marketing environment for everyone.
When accounts are found to be in violation of this policy, our Compliance team is required to take action, which may include account suspension. While we’re unable to share specific details regarding individual evaluations, we hope the information outlined in our Anti-Spam Policy helps provide clarity on how these decisions are made.
Our anti-spam policy can be found here: https://www.omnisend.com/anti-spam/
I am new to omnisend
I am new to omnisend, and although I am still setting up my store the layout and usability for a startup such as myself is much appreciated and I can see we will grow with omnisend helping us to get there.
16. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Welcome aboard! We’re so excited to be part of your journey from day one. We’re glad the platform’s layout and usability are already making a difference. As your business grows, we’re committed to being a reliable partner in helping you reach your customers and drive results.
Great support -Thanks Burak!
9. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for your feedback! We’re thrilled Burak could support you so well — our goal is always to take care of the heavy lifting so you can focus on what matters most.
Asistencia muy eficiente por parte de Maria
Asistencia muy eficiente por parte de Maria, que ha ayudado a resolver varias dudas que tenía. Un 10 en atención y paciencia!
6. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
¡Muchas gracias por compartir tu experiencia! We’re delighted to hear Maria was able to support you with patience and efficiency. It’s wonderful to know our team is helping you feel confident using Omnisend. We’ll be here anytime you need us.
Had trouble connecting my big cartel…
Had trouble connecting my big cartel store and they gave personalized and prompt attention. They system was quick to get from automated support to human help. This meant alot to me. Recommend.
4. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for sharing your experience. We’re glad our support team could provide quick, personalized assistance to get your Big Cartel store connected. Your recommendation means a great deal to us.
Great better than Klaviyo in my opinion
Great better than Klaviyo in my opinion
2. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
It’s great to know Omnisend feels like a better fit for you compared to other platforms. We’ll keep focusing on making it easy, powerful, and reliable — because at the end of the day, your opinion is what matters the most for us.
Poor Customer Service and Grey Areas in Communication
I have an account with Omnisend. Their representative emailed me from official email address saying I will not be charged for unsubscribed contacts.
My total email contacts are 4600. My subscrbed contacts were little over 3200 when I subscribed. They billed me for 3500 contacts.
Now after a week they blocked me to send campaign saying my unique contacts are 3502. Even today total subscribed emails are 3240. Their AI gave me generic response. When I got connected to customer service person, she also gave me generic response. She ignored the snapshots I sent about email proof, the screenshot of my live account and questions related to it. Instead, she replied like good news more contacts more customers, suggested to delete inactive customer to reduce billing and also mentioned that billing plans are determined basis both subscribed and unsubscribed contacted. Till now she had already ignored my screenshots and messages. I did share again then no response.
19. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that your recent interaction with our support team left you feeling frustrated, that’s not the kind of experience we want for our customers.
We’ve carefully reviewed the details of your case, including the screenshots you provided, and we’d like to clarify a key point: while your billing is always based only on subscribed email contacts, the fixed tier plan also has a monthly reach limit. This counts the unique people you engage across different channels (email, push, SMS), not just subscribers. That’s why your account reflected 3,502 unique contacts reached, even though your subscribed list was around 3,240.
We completely understand how this could feel unclear and confusing, and we take responsibility for not making it more transparent from the start. We’ll be reviewing how we explain these details going forward, so other customers don’t run into the same situation.
Our team has already shared some steps you can take if you’d like your limit to apply only to email (such as pausing push notifications), but we’d be more than happy to continue working with you directly to ensure the plan best fits your needs.
Your feedback is very valuable, and we’ll use it to improve how we communicate these details moving forward.
Great service
Great service, I want some DNS setting and Ominsend did not spare a moment in responding to my issue.
I Suggest Ominsend service for sending email campaigns.
13. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Omnisend
Happy we could resolve your setup without delay! Your recommendation means a lot, and we look forward to supporting your future marketing efforts.
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