OKDERMO.com Arvostelua 

93
TrustScore 3.5/5 tähteä

3,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Customer service was great to begin with, but that only lasted so long. My order was returned to the sender after there was an issue and while I was offered a refund the money never showed up and th... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Happy with the products of Okdermo! I use Triluma for my hyperpigmentation and within 3 days I noticed improvement of my skin. Great! Be aware to start slowly and don't overdo. The Customer service o... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

This is the best place to find this product. This creme has really worked for me controlling my facial hair. After Vaniqua was discontinued, I'm very grateful to find Okdermo. They sell Elyn creme, wh... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I have nothing but positive experience with OKDERMO. I highly recommend them.Customer Service is Excellent,I was updated at every step of the way.Felt safe and secure placing my order with them. Qual... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kosmetiikkaliike

Yrityksen kirjoittama

OKDERMO ® | Beauty, Health, & Skin Care Online Store. Best on the market anti-aging solutions. Acne treatment creams, retinol products, vaniqa. Skin lightening and melasma treatment products. One stop store for your health needs!


Yhteystiedot

3,6

Keskitasoinen

TrustScore 3.5/5 tähteä

93 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,6

Kaikki arvostelut

(93)

7 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Real medication in sealed original packaging

It took about 10 days to arrive, but they were able to fill the rare medication that I couldn’t get filled in the US for my dog. Med came in original, sealed packaging and had authentic medication. Yes, I compared and scrutinized as my dog is very sick and I have to re-compound the med for his size anyway. Without this med, he would die - so they saved my dog’s life and saved me a ton of money.

6. joulukuuta 2022
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Heather, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

Great customer service

Great customer service, fast shipping and yes I high recommend!

29. heinäkuuta 2022
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Sabrina, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

Simply the Best!

Simply the Best!
I have used several international companies for items only to have been scammed BUT OKDERMO are GENUINE and were able to get the items to me in the UK in less than 1 week. The tablets are genuine and they now have a new customer for LIFE!

18. heinäkuuta 2022
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear JDB, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

Flawless transaction

Flawless transaction, lightning fast shipping, good price. OKDermo has a new return customer.
Big thanks.

21. kesäkuuta 2022
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Mark, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

I am very happy with Okdermo

I am very happy with Okdermo , prices are good , shipping to UK took 2 weeks which is very good and I am happy that they started to started to use Wise for payment processing as when i tried to make a purchase in the past I could not as my card payment was not going through. I am also very happy with customer service namely Hanna who was very fast to reply when i had questions in regards to my order. All in all I would definitely recommend.

14. huhtikuuta 2022
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Sonja, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

Parfait

Parfait, produits et livraison au top, suivis de livraison parfait, okdermo répond rapidement à toutes demandes, merci pour votre sérieux et réactivité.

18. syyskuuta 2021
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Ty, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

The best!

Happy with the products of Okdermo! I use Triluma for my hyperpigmentation and within 3 days I noticed improvement of my skin. Great! Be aware to start slowly and don't overdo. The Customer service of Okdermo is by far one of the most friendly services I have ever experienced. Unfortunately one can't allways depend on the postal services. Without any hesitations Hanna of Customer Service resend another product, when I didn't receive my order. Thank you very much Hannah & Okdermo. Stay safe!
Kind regards, Grace

23. toukokuuta 2021
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Grace, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

I received excellent customer service…

I received excellent customer service from OKDERMO. My sales associate gave me all the tracking info and product information I needed. Their response time to my emails was immediate. The service representative was very kind while helping me to resolve any questions or concerns I had. Will be ordering again!!! Thank you!

22. toukokuuta 2021
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Ambiya, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

5 star customer service

5 star customer service, excellent product selection all packaged and delivered as promised. Definitely ordering again from OKDERMO

19. maaliskuuta 2021
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Beth, we are very pleased to know that you are one of our satisfied customers!

We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 1/5 tähteä

Acne products are so so bad

EN: I bought these acne products. It is sooo ineffective. It looks like we are applying water to the skin. Money thrown out the window!!!!

FR: J'ai achété ces produits pour mon acné. C'est tellement ineffiace. Les produits n'ont aucun effet on dirait qu'on s'applique de l'eau. Autant jeter l'argent par la fenêtre !!

Products/Produits:

Signatret Micro® Gel 20g/0.7oz
Brand name: Retin-A Micro Gel
Tretinoin 0.05% Microsphere

Loceryl® Nail Lacquer Kit 2.5ml/0.08fl.oz
Amorolfine 5% Anti-Fungal Nail Lacquer + Applicators

Deriva CMS® Gel 15g/0.53oz
Adapalene Micro® 0.1% + Clindamycin USP 1%

Persol Forte® Cream 30g/1.05oz
Benzoyl Peroxide 10% + Sulfur 5%

15. lokakuuta 2020
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear ASF, thank you for your review!

Please reach us and we will help you, why you haven't reached usprior posting a review?
Thank you for your understanding

With Warm Regards,
OKDERMO.com team

Saanut 1/5 tähteä

Horrible Experience

Horrible Experience. I placed an Order on November 4th, waited 6 weeks,still nothing. They made me do all the work in contacting Usps and they said my package is lost no movement since JFK airport..OKdermo never offered to refund me after waiting for so long, they just sent another package and 4 weeks later I still don't have that package either. They will not help me at all. Very poor customer service. They do not care that I've waited for 10 weeks and they don't care if I have to take a total loss on this order

REPLY TO OKDERMO'S REPLY: First of all, how dare you. I DID open a claim on Saturday January 16th. It took me a few days because the claims process needs your address and package details that I did not have because only the SELLER would have those details! That is why I asked you to start the claim, 3 times!! You would not start the claim. I have tons of email evidence of that conversation. The package was NOT SIGNED BY ME, that is literally the first thing that I emailed you I when I looked at the tracking and it said signed! Yes I told both you AND USPS that the package had my first initial and last name and that it was fraud who ever signed my name including the USPS driver. You have no idea what you're talking about. A little tip, don't accuse your customers of being suspicious when you don't know what you're talking about!

18. tammikuuta 2021
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Jess, thank you for your feedback left!

Due to pandemic situation delivery taking longer, sometimes parcels lost during the transport. We reshipped your order for free via the Express shipping method. The reshipped order has been delivered successfully and marked as delivered via the USPS tracking website. You said that you never signed the package but don't want to open a case with the USPS. It is quite suspicious, don't you think?

We wanted you to open a case with your local USPS post office to check who picked your parcel - but you declined our request for some unknown reasons, it is even more suspicious, because if you are right in this situation USPS would confirm that your parcel actually was delivered to someone else instead of you. But you don't want to use this chance to prove the truth.

We want to help you but it seems that what you say is not true because the parcel had been delivered and signed by you as mentioned on a parcel tracking website. Please check the package with your nearest neighbors, maybe they picked up your package and signed for you.

Please understand, we can't be responsible that someone locally picked your parcel instead of you, as you said, unfortunately.

Thank you for your understanding,
OKDERMO Team
------------------------------------------------------------------------

Reply to Jess's Reply:

We didn't know that you opened a claim, you didn't say us anything regarding this. We immediately provided you full package details and shipping address.

We can't open a case because we are not a recipient - only a recipient can open such cases. We can't post here tracking details but we emailed you the tracking link that contains the tracking information with the signature with your name and surname.

Dear Jess, for us, as a seller, the official confirmation of the delivery - is a tracking link with the delivery confirmation which we both have. We simply can't be so kind and reship everyone's orders even if they officially (according to tracking details) confirmed as delivered by the post service.

It is your local USPS post service issue, we are not responsible for that and not related to it. Kindly asking to understand that.

After the investigation please let us know and we will continue our discussion.

Thank you for your attention,
OKDERMO Team

Saanut 5/5 tähteä

Excellent products and great customer…

Excellent products and great customer service. Placed another order, questions answered right away, very responsive.
Highly recommend.

11. lokakuuta 2020
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Thank you, Dear!

Saanut 2/5 tähteä

Company has changed....

I have ordered from this company over the last 2 years and never had an issue...until now.
The good: 1. clear updates on shipping status and delivery date (to US is about 4 weeks) and 2. when available, brand name product with long expiration dates. 3. they respond to emails promptly (although they do not address any issues).
The BAD: 1. they no longer accept credit card payment. You must pay via a direct transfer of immediate funds to them through your bank or credit card.
2. if you order Brand name and they are out of stock, they automatically ship you Generic without contacting you first. This is not stated anywhere on their website.
3. they do not offer a refund for the difference that you paid between the more expensive Brand name and the less expensive Generic name.
4. if you do not want to keep the substitute product (that you did not order), you must pay for return shipping and then they will send you a discount code for future orders.
**UPDATE**
I see that OKDERMO posted a response to my review. Let me make a couple of corrections to their response and then I will address what they offered. First, they stated that I did not address that I wanted a refund for the "substituted" product. This is not true. In my email to them, I stated everything that I stated above in my review as well as letting them know that I could not use their "substitute" product and wanted to return it to them for a refund. Second, it was stated that they reached out to me and I "stayed silent". It is true that they sent me an email right after I posted my original review here, asking me for my banking info so that they could refund me for the generic product. I did not see their email until the next day, when I immediately responded and gave them the requested info. They also asked me if I would revise my review. I have received my refund for the 2 products that I had not ordered. It is unfortunate that it took me having to leave my review here to have them offer the refund. I have upgraded from 1 star to 2 stars. FYI, they told me that the J&J/Janssen Retin A was discontinued by the manufacturer and may never be available again, yet they are still offering it for sale on their website.

25. syyskuuta 2020
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear CC, thank you for your review left!

We are happy to refund you the difference between more expensive brand and the less expensive one without issues, but you haven't asked about that in your request.

It is our issue that we haven't reached you out first prior to dispatch so we offered a refund - you are stay silent, unfortunately.

If you really want to solve your issue just reach us and we will help you out immediately,

Thank you once again!
OKDERMO Team

Saanut 1/5 tähteä

Had to pay € 20 for customs duties to…

Had to pay € 20 for customs duties to Austria. This is not mentioned anywhere on theire web site. Be careful! Will not order again!

22. elokuuta 2020
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear MG, thank you for your review!
We are so sorry you faced import duties, but it is mainly a question to your country's customs. Kindly check the Shipping policy you agreed during the order placement.
With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

This was exactly what I wanted

This was exactly what I wanted. It’s very difficult to find tretinoin where I live, so I’m very grateful I discovered this website. My order took a while to come because of COVID restrictions, but they delivered as soon as was possible. I would absolutely recommend and will be a returning customer. Im very happy with my order, thank you so much!

5. elokuuta 2020
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Thank you for writing this review. We are pleased to know that you are one of our satisfied customers. We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

Great products and excellent customer…

Great products and excellent customer service. Will return!

19. heinäkuuta 2020
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Thank you, dear Julian, for writing this review. We are pleased to know that you are one of our satisfied customers. We look forward to serving you again!

With Warm Regards,
OKDERMO.com team

Saanut 5/5 tähteä

I’ve purchased more than once. Loyal customer!

I’ve purchased more than once due to their great customer service, secure ordering, and timely shipping and processing. So far, my experience has been great!

21. huhtikuuta 2020
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Gricelda, our team appreciate your positive feedback about our products and service.

We always try to deliver the best that our customer deserves. We look forward to your continued support and patronage. Happy to have such a customer like you!

With Best Regards,
okdermo.com team

Saanut 5/5 tähteä

Before I ordered from Okdermo

Before I ordered from Okdermo, I had a lot of questions about the product I wanted. They responded almost immediately, even adviced me very well about the best choice for me. They were absolutely helpful in everything: whether in was the payment option or package delivery (as I´ve had some problems in my country with Customs Office but but they found a way to deliver the package to me) Their customer service is simply second to none. And the product is genuine.I am very satisfied.I will definitely recommend them to everyone and order from them again, no doubt about that. Thank you so much Okdermo 🙂

15. marraskuuta 2019
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Dear Renata, our team appreciate your positive feedback about our products and service.

We always try to deliver the best that our customer deserves. We look forward to your continued support and patronage. Happy to have such a customer like you!

With Best Regards,
okdermo.com team.

Saanut 5/5 tähteä

I’m more than grateful to use this…

I’m more than grateful to use this product and results are incredible. Quick delivery and response

5. marraskuuta 2019
Oma-aloitteinen arvostelu
OKDERMO.com-logo

Vastaus yritykseltä OKDERMO.com

Thank you, dear Abdulaziz, for writing the review. We are pleased to know that you are one of our satisfied customers. We look forward to serving you again!
With Best Regards,
OKDERMO.com team

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