Eloise helped us put together the floral arrangement we purchased earlier. You can tell she genuinely loves what she does. Such a sweet and talented person!
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
This was my first visit to the Marlow shop and also my first purchase from OKA. Very satisfied on both counts and the side table was exactly what I was looking for. Great in-store service as w... Näytä lisää
Yritys on vastannut
Pleased with the goods. Only disappointment was the carriage charge for a split delivery when the reason for this was that not all of the items were in stock for delivery. So either wait 8 weeks... Näytä lisää
Yritys on vastannut
The two girls in the Marlow shop were both absolutely brilliant! They were incredibly helpful and guided me through choosing the paintings. I also showed them a photo of the space where I was planning... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Our curated collection of large and small OKA pieces is showcased in seasonal sets by our talented visual team in this quaint town in Buckinghamshire. Just an hour outside of London, our Marlow store is situated on a bustling high street with parking nearby. It’s a stone’s throw from the UK’s only two Michelin-starred pub, The Hand and Flowers, which makes it the perfect spot for a day out – one where interiors shopping is followed by a delicious meal.
Yhteystiedot
25-29 Spittal Street, SL7 3HJ, Marlow, Yhdistynyt kuningaskunta
- +44 1628 481418
4,7
Erinomainen
132 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Service was great and staff helpful
17. maaliskuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Jessie,
Thank you for your kind review. We’re so pleased to hear about your visit to our Marlow store, and we’ll be sure to pass your feedback on to the team.
We hope to welcome you back again soon.
Kind regards,
OKA
Very smooth telephone order via Oka…
Very smooth telephone order via Oka Marlow.
I spoke to Eloise, who knew precisely which cushion covers I wanted, and promptly arranged the whole thing.
When there was subsequently a slight issue with the carrier, by which time Eloise herself was on leave, the matter was resolved with incredible speed by the team. I was kept informed throughout and by the time Eloise herself was back and checked in with me, everything was safely under wraps.
Many thanks to Eloise and Beth. Another delightful experience with Oka!
19. maaliskuuta 2026
Vastaus yritykseltä OKA - Marlow
Dar Mrs Leigh
Thank you for your lovely review. We’re delighted to hear that you had such a positive experience with our Marlow store and that you received great service from Eloise and Beth, and we hope that you are happy with your cushion covers.
Your kind words mean a great deal to us, and we hope to welcome you back again soon.
Kind regards,
OKA
Love Oka for its design choices
Love Oka for its design choices. Great customer service. Kind and attentive assistants
4. maaliskuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Happy Customer
Thank you for taking the time to share your review. We’re delighted to hear that our team in Marlow provided such attentive and thoughtful service, and wonderful to know that you appreciate our design choices.
Your feedback is truly appreciated, and we hope you will visit us again soon.
Kind regards,
OKA
Excellent customer service in OKA
Excellent customer service in OKA. Very friendly and professional service helping me choose a floor lamp and trying different lamp shades. Eloise & Beth were fantastic helping move the floor lamp to a sofa style I previously bought in the shop which helped greatly for making a decision to buy. They packaged up the item well for me to take home. The next day , I was so delighted with my beautiful floor lamp&shade I came to buy matching table shades and Katie &Fiona were very helpful and friendly helping me find the right size, colour and doing a part order online.
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Marlow
Dear Birgitte,
Thank you so much for taking the time to share your experience. We’re delighted to hear about your visits to our Marlow store, and we’ll be sure to pass your kind feedback on to Eloise, Beth, Katie, Fiona and the team.
It’s wonderful to know you felt so well supported throughout, and we hope you enjoy your beautiful new pieces in your home. We look forward to welcoming you back again soon.
Kind regards,
OKA
In store experience was fantastic
In store experience was fantastic . Staff in Marlow could not have been more helpful. However I paid £35 for delivery within a particular time window with no explanation or pre warning from the courier . We are however delighted with the product .
11. maaliskuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Margaret,
Thank you for your review. We are delighted to hear that you had a fantastic experience in our Marlow store and that you are pleased with your purchase.
We are sorry, however, to read about your delivery experience and the lack of communication regarding the time window. While a tracking link is typically shared by our delivery partner ahead of delivery to allow customers to follow the driver on the day, we will review this further to understand what may have happened in your case.
Your feedback will be shared with the relevant teams as we continue to improve our delivery experience.
Kind regards,
OKA
Eloise couldn’t be any more helpful in…
Eloise couldn’t be any more helpful in Marlow. Always a magical experience!
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Marlow
Dear Neil
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service and that you always have a positive experience in our Marlow store.
We truly appreciate your feedback and thank you for choosing to shop with us. We hope that you will visit us again soon!
Kind regards
OKA
Had such a great experience at Oka…
Had such a great experience at Oka Marlow! The service was amazing from start to finish the staff were so friendly, attentive and really made us feel welcome. It’s clear they genuinely care about their customers. Would definitely recommend and can’t wait to come back!
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Marlow
Dear Rachele,
Thank you for taking the time to share your lovely review. We’re so pleased to hear about your experience in our Marlow store, and your kind feedback will be shared with the team. It’s wonderful to know you felt so well looked after, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Fiona
I recently purchased dining room chairs from OKA and wanted to share how wonderful Fiona was throughout the experience.
Fiona was incredibly friendly and approachable. She took the time to talk us through the different options and offered helpful advice.
What really stood out was her thoughtful follow-up email afterwards. It showed genuine care in making sure we were happy with our purchase.
Thank you, Fiona!
Danielle x
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Marlow
Dear Danielle
We're so happy to hear that your experience with our Marlow store has been so positive. Your kind words about Fiona mean a lot, it is wonderful to know she was able to assist with your purchase and provide the level of service we strive to deliver.
We really appreciate you choosing to shop with us and hope to welcome you back again soon.
Kind regards,
OKA
Oka Marlow is the place to go
Oka Marlow is the place to go, the store looked amazing and the staff just go above and beyond at all times.
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Marlow
Dear Kimberly
Thank you for your fantastic review. We’re delighted to hear that our team in Marlow provide such attentive and thoughtful service from start to finish.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
All as expected.
Furniture and process good, came when due and able to re-arrange delivery.
28. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Richard
Thank you so much for taking the time to leave your review. We’re delighted to hear everything went so smoothly with your order and delivery, and we hope that you are happy with your purchase. We really appreciate your feedback.
Kind regards,
OKA
Good quality stuff and satisfactory…
Good quality stuff and satisfactory customer service
27. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear AK
Thank you for your feedback! We're delighted to hear that you had a positive experience with our customer service at the Marlow branch. We appreciate your support and look forward to assisting you again in the future!
Kind regards,
OKA
Oka team went above and beyond to get our dining chairs to us on time!
We ordered some dining chairs in November which we needed for a family event we were hosting at the end of Jan. They ended up being delayed and we were told we wouldn’t get them in time. However we then escalated the issue to the senior team and they, along with the lovely Holly from Marlow, managed to get our chairs to us on time and communicated with us really well so we knew it was all on track. We were really pleased with the Stafford chairs!
29. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Stephanie
Thank you for your lovely review. We're delighted that our teams were able to organise for your delivery to take place in time for your family event. We greatly appreciate your feedback and we are pleased that you are happy with your dining chairs.
Kind regards
OKA
Eloise & Katie in Marlow were helpful…
Eloise & Katie in Marlow were helpful and leant us a tape measure. Eloise gave us some interesting background on where things were made. It was a shame our item was out of stock and we to wait until April!
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä OKA - Marlow
Dear Claire
Thank you for your kind review. We’re delighted to hear that your visit to our Marlow store was such a positive experience and that you received great service from Eloise and Katie during your time there. We hope that you enjoy your purchase when it arrives in April.
Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
OKA Marlow
Spoke to Eloise who took ownership of my request and resolved my query swiftly.
Eloise is a credit to Oka!
15. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Mrs Burgess
Thank you for taking the time to share your lovely review. We’re delighted to hear that Eloise provided such exceptional service and resolved your query efficiently. We truly appreciate your feedback and hope to welcome you back soon.
Kind regards,
OKA
I have ordered a side table & as there…
I have ordered a side table & as there was to be a £20 charge on top of the cost of the item regardless of whether I was collecting from the shop or delivered to my home, I requested delivery. I now see that the item is going to be sent to the shop now instead for me to now collect!
14. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Paula
Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced with your order and the inconvenience this caused.
We can see that one of our Senior Customer Service Advisors has been in contact with you directly to ensure that you receive your purchase to your home address, rather than to our showroom.
Should you require any further assistance, please do not hesitate to contact our Customer Service team on 03330 042 042, who will be happy to help.
Kind regards,
OKA
Excellent service
Excellent service - a big thank you to Eloise for all her help/advice.
12. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Francesca
Thank you for your kind feedback. We’re delighted to hear that your visit to our Marlow store was such a positive experience and that you received such helpful and knowledgeable service. Your comments are greatly appreciated and will be passed on to Eloise.
We hope to welcome you back again soon.
Kind regards,
OKA
Personable customer service
Was served today by Eloise, she was extremely professional and personable.
I love the new collection
9. tammikuuta 2026
Vastaus yritykseltä OKA - Marlow
Dear Maria,
Thank you for taking the time to leave your review. We’re so pleased to hear about your experience in our Marlow store, and we’ll be sure to pass your kind feedback on to Eloise and the team. We hope to welcome you back again soon.
Kind regards,
OKA
great service in a warm atmosphere
31. joulukuuta 2025
Vastaus yritykseltä OKA - Marlow
Dear Jonathan,
Thank you so much for your lovely feedback. We’re really glad you enjoyed your visit and appreciate you taking the time to share your experience with us.
We hope to see you again soon.
Kind regards,
OKA
Just a wonderful experience today at…
Just a wonderful experience today at Oka! Came in to buy my mother’s Xmas present and we were very well looked after! Bought an extra present also! Thank you. Charlie
10. joulukuuta 2025
Vastaus yritykseltä OKA - Marlow
Dear Charlie
We're glad you had such a wonderful experience while finding the perfect Christmas present. We're happy to hear that we looked after you well and that you found an extra gift!
Thank you for sharing your positive feedback, and we hope that your mother loves her gifts.
Kind regards
OKA
I was able to get to the store
I was able to get to the store, collected the item and got out quickly - without delay.
5. joulukuuta 2025
Vastaus yritykseltä OKA - Marlow
Dear Ms Duncan
Thank you for your review. We are delighted to hear that you received good service during your visit, and we truly appreciate you taking the time to share your feedback. We hope to welcome you back again soon.
Kind regards,
OKA
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