Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... Näytä lisää
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... Näytä lisää
Yritys on vastannut
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... Näytä lisää
Yrityksen tiedot
Erilaisten ulkoisten lähteiden tuottama tieto
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Yhteystiedot
241 Collins St, 3000, Melbourne City, Australia
- info@offyatree.com.au
- offyatree.com.au
4,0
Hyvä
479 arvostelua
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
No complaints!
It was a very simple process to buy online, no fusses, lovely service, love my products to death. Thank you!
25. tammikuuta 2021
I love going to the Watergardens store…
I love going to the Watergardens store as the staff are very friendly and heipfull.
I am disappointed as a piecing I ordered online when I recieved it, it was bent so I cant use it.
24. tammikuuta 2021
HAPPY
Easy to order and navigate website.
Order was processed quickly and delivered fast aswell.
The quality of the clothing is amazing
24. tammikuuta 2021
The delivery was quick
The delivery was quick, there was a wide range of things to choose from , great customer service when I’ve been in store or rang.
23. tammikuuta 2021
Excellent postage times and customer…
Excellent postage times and customer service
23. tammikuuta 2021
Off ya tree works for me!!! Hahahaha 🤣
Never a bad experience with Off Ya Tree.
Customer service team is fantastic and they go above and beyond.
As I can rarely get parking for your brick and mortar stores when I want to visit; it's great that you guys have such a brilliant online team.
Many thanks.
22. tammikuuta 2021
Sent my dresses in for exchange over a…
Sent my dresses in for exchange over a month ago and still haven’t received them
I’m jasmine koda at 51 Gordon street , Brighton 4017
Apparently they lost the dresses at first but then found them last week. I’m wanting my size S CHERRY OFF SHOULDER DRESS EXHCHANGED FOR SIZE XS
ALSO NEED A SIZE S RED VENGANCE DRESS EXCHANGED FOR A SIZe Xs
17. tammikuuta 2021
Vastaus yritykseltä Off Ya Tree
Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.
Great customer service
An item was out of stock so they immediately changed order and refunded for the missing item.
A good range of products. I am 100% satisfied.
15. tammikuuta 2021
No measurements on the bag i purchased
No measurements on the bag i purchased, picture made it look bigger then what it actually was.
13. tammikuuta 2021
Off ya tree is always great
Off ya tree is always great, all my items came wrapped in cute yellow tissue paper
10. tammikuuta 2021
Sent our package to the wrong address
Sent our package to the wrong address, asked me to personally go and knock on the door of where it was sent. I went there and they never received the package. I then emailed them and they said they were out of stock.
9. tammikuuta 2021
Vastaus yritykseltä Off Ya Tree
Hey Candy! I completely understand the frustration with this. The reason why we asked if it were possible to check with your neighbour, is because we didn't have anymore in stock and didn't want you to miss out. I understand it's an uncomfortable ask and I'm sorry that we put you in that situation. But I hope you can understand why.
You've also been refunded for the items you didn't receive. If there's anything we can do to further assist you, please contact us at: info@offyatree.com.au
Amazing products
Amazing products both online and in store,speaking of in store their customer service is exceptional and really friendly
Keep up the great work 😊👌
8. tammikuuta 2021
Delivery didn't take too long however…
Delivery didn't take too long however purchased a eye shadow and lash kit with some body jewellery. It arrived in thin plastic packaging NO BUBBLE WRAP OR PADDING so the mirror was broken and eyeshadow smashed! It was for a Christmas gift too. I rmailed the company and did NOT even get a reply! I was extremely disappointed. The website says you can't even swap in store. Won't purchase breakable items again.
6. tammikuuta 2021
Vastaus yritykseltä Off Ya Tree
Hey Cathy! I am really sorry that you received your items broken!
We can't seem to locate an email from you - It's possible it landed in our junk folder. We will contact you ASAP so that we can sort this out for you :)
why advertise items not in stock
I wasn't happy I purchased 3 item as Christmas gifts
Payment was made in full
The following day 2 items were refunded...apparently out of stock?
Not impressed
4. tammikuuta 2021
Vastaus yritykseltä Off Ya Tree
Hey Dannielle.
I can completely understand not being impressed - We had a glitch that was unfortunately out of our control and we felt the best solution was to refund you for those out of stock items.
Thank you for taking the time to leave this review.
Love the style of Ophia range
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away.
I wanted a new retro dress and cardigans. The cuts were perfect. I love that OYT is an alternative to shopping at Dangerfield. Ophia is a really lovely looking brand.
3. tammikuuta 2021
Love off ya tree
3. tammikuuta 2021
Excellent service
Excellent service, I like that the product was wrapped with off ya tree logo. Handwritten thank you and message was incredibly thoughtful.
Thank you for the extra effort.
2. tammikuuta 2021
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.