Offpeakluxury Arvostelua 

209
•
TrustScore 3/5 tähteä

2,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 2/5 tähteä

We received a voucher to use on offpeakluxury. The site worked well allowing us to find and select a package for our chosen date. Unfortunately, even though it accepted the voucher code and said it wa... Näytä lisää

Saanut 2/5 tähteä

The standard of facilities and general upkeep of the hotel had declined considerably since our last stay Hotel is in need of urgent maintenance and repair work. Eg When you arrive at the hot... Näytä lisää

Saanut 1/5 tähteä

They have gone into liquidation owing thousands and thousands of pounds to hotels that guests have already stayed at. They also offered a 10% discount without telling the hotels, making it cheaper to... Näytä lisää

Saanut 5/5 tähteä

We received a voucher as a gift, when we called to make a booking I was so pleased with the experience, a warm welcome, they made sure the dates were exactly as required, they helped us to book an ext... Näytä lisää

Yrityksen tiedot

  1. Matkatoimisto
  2. ja myös
  3. Hotelli

Erilaisten ulkoisten lähteiden tuottama tieto

Luxury Breaks: Offpeakluxury offers short hotel luxury breaks at the finest luxury country hotels and boutique townhouses in the UK and Ireland


Yhteystiedot

2,9

Keskitasoinen

TrustScore 3/5 tähteä

209 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 16 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

2,9

Kaikki arvostelut

(209)

54 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Booking experience with OPL.

The actual booking experience with OPL was excellent, and the reservations team worked hard to ensure our amended reservation of 1x night was increased to 2x nights with very little fuss. Their communication access was good and we were able to contact them by e-mail and 'phone every easily.
Unfortunately, our stay at the Langstone Quays Hotel in Hayling Island was not so good. We have reviewed this separately.

15. kesäkuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Nice hotels at affordable prices

Have used this web site before. Has a great selection of country house hotels and lots of offers. I liked the fact that I could put in my dates and it would show me a availability which get at the moment as everything is UK is booking up fast.

6. kesäkuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Friendly Service

Excellent service. Very friendly and helpful. They even phoned me back to let me know they were still trying the hotel and let me know I hadn’t been forgotten. I will definitely book through Off Peak Luxury again.

28. toukokuuta 2021
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

First and last booking.

They took the full and substantial payment for our holiday four months before travel. Won't be using them again.

25. toukokuuta 2021
Oma-aloitteinen arvostelu
Offpeakluxury-logo

Vastaus yritykseltä Offpeakluxury

Dear Customer

Thank you for your review, although I'm sorry that you felt the need to leave two stars. We aim to ensure that all our customers are delighted with our service, and I think the feedback we receive indicates that in the vast majority of cases, this is the case. We do indeed take payment when the booking is confirmed, and we are up front about this at all stages of the booking process. It's one of the reasons we are able to negotiate & offer substantial savings on luxury hotel breaks throughout the UK.

I don't have any further details of your booking, so I'm unable to comment further. However, I trust you enjoy your break - after which we'll send you the opportunity to review it - and that you'll give us another try in future.

All the best,
Offpeakluxury

Saanut 5/5 tähteä

Expert and friendly service.

More than pleased with the service I have had from this company. They have assisted me with several changes that needed to be done to my booking due to the coronavirus restrictions and lockdowns. All this was done in a friendly and efficient way, with no fuss or problem. I will certainly use Offpeakluxury again. Many thanks for your assistance.

12. toukokuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Easy book.

It was easy to book very genned up lady i spoke to sorted everything 😀out for me with the hotel. A excellent booking experience.

8. toukokuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We found this hotel on another website…

We found this hotel on another website offering special deals whilst looking for a girls midweek break.
After discussing it & deciding to book I searched for the hotel name and OffPeakLuxury came up first and it was considerably cheaper! The booking process was very easy and straightforward.
Fingers crossed we don't have another lockdown.

14. huhtikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Best Website For Best Deals

I came across this website by accident & so glad I did, the deal we found one this site was the best one we could find at the bargain price too, so easy to move around on the website, easy to book, this company just has everything you need to know before you book, customer service is great too, would I book again using this company & website again YES, would I recommend it to friends and family YES.

3. huhtikuuta 2021
Saanut 5/5 tähteä

Fabulous Service

Your team have been fabulous throughout this pandemic and have supported myself in having to rearrange my original booking on quite a few occasions now.

31. maaliskuuta 2021
Saanut 5/5 tähteä

Excellent service

have this company very good. My sister and I made a booking last year which unfortunately we have had to reschedule about 4 times. The staff have been excellant, responding very quickly to my emails and rearranging things.
would highly recommend and I would certainly book with them again.

28. helmikuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic

I am so excited about my upcoming stay, so easy to book, knowledgeable and helpful team.
Such a great deal and complimentary afternoon tea!

25. helmikuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Rubbish company not impressed at all.We…

Rubbish company not impressed at all.We booked a hotel in the UK through this company nearly a year ago but due to lockdown we have been unable to go. During this time I have had a cancer diagnosis and about to start treatment, but this company has refused to refund our money dispite the hotel being in lockdown and my cancer with and uncertain future. We will seek legal advice.....Mean mean company AVOID AVOID AVOID.

24. helmikuuta 2021
Oma-aloitteinen arvostelu
Offpeakluxury-logo

Vastaus yritykseltä Offpeakluxury

Dear Miss Stanley,

We're really sorry that you felt it necessary to leave us a one star review, which we feel is very unfair. Any customer who's booking has been affected by lockdown has been offered a full refund, and despite enormous pressure on our team during the pandemic we refunded everyone who chose that option within a week of the latest lockdown announcement.

In your case, you booked and then wanted to cancel at the last minute, after the time at which a refund was possible. This was all before the first lockdown when the hotel was open. To avoid you losing your money we negotiated a complimentary return stay for you in place of the one you were unable to take. Most agents wouldn't do that and many hotels wouldn't agree to it. You were very generously treated and we are proud of the service we gave you. Your rearranged stay then couldn't go ahead because of lockdown, and we've arranged further extensions. You obviously can't have a refund for a complimentary stay, as you didn't pay for it in the first place.

We wish you all the best, and trust you enjoy your stay when you are able to book it.

Warm regards,
Offpeakluxury

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