Officeworks Arvostelua 652

I had a really good experience at Officeworks Garden city / mount gravatt. Kira who helped me with printers cables and ink was amazing.. highly rate this man ! Outstanding . 😊 it’s been a long time since I’ve had this level of service in a store .

Such bad click and collect service. The point of click and collect is to order your items to save time and have them available at the store to collect. I ordered a day ahead arrived the following day after receiving my email my order was ready. Only to find only one part of the order was there and the other part integral to the operation of the first part was not there. I was then told they cannot refund it credit or return the item due to not being there and I had to pay more money to buy an alternative item as I needed on that day. It gets worse! To get a refund or credit I the customer have to ring their 1300 number to get things sorted and as its a weekend I have to wait until Monday! Seriously bad customer experience!! Office works needs to take some trainng on CX from Bunnings! Get it together guys! Its the 21st century and you're still not up with the CX game!

The Officeworks rating should be higher!! I've ordered from Officeworks a few times when I haven't had the time to visit in-store. The delivery is so fast and accurate - you can even select your own delivery dates.

On the few occasions that I've had an issue with an item, Officeworks has always been so quick to fully resolve the issue. I really appreciate the customer service from Officeworks.

I needed to call a store near me (actually I ended up calling THREE!!!) and every single one of them no longer answer the phone - they all tell you to go on line and talk to their chat bots....
I was trying to call to find out if they stocked a particular item (eg. refurbished mobile phones !!!) but their message told me to "visit the store". Well guess what - you can stick it where the sun doesn't shine and I'll take my business to JB Hi Fi who do include this info on their website.... you started out as a legit business - and progressively have ended up as one of the worst customer service experiences I've ever encountered....

Laptop has gone missing, no meaningful tracking info available and no idea when actual delivery will be made. Hard to comprehend this poor service from a company as big as Officeworks.

Office works Blacktown was an awesome experience. Nathan was a jem helping us choose the right product with great advice and impeccable customer service

Office works sells Cannon pack of 5 printers for cli-681 for $200. A differnt pack with same products from Ink Station costs $113 delivered. Yes different packs but the same products inside.

I asked for information about the Kindle reader. I was told they only sell the product but don't know how it works. I asked if anyone else could help, but just got a shoulder shrug. Also told to google it. I was hoping to receive better customer service.

Dear Officeworks Team,
I am writing to express my disappointment and distress following a recent experience at your Keysborough store.
On Saturday, 12/04/25, my pet greyhound sadly passed away. A close friend kindly had a framed picture made for me at Officeworks Keysborough, completed at 11:27 AM on the same day (please see attached receipt).
On Sunday 20/04/25, we noticed that the picture inside the frame had shifted and dropped down. By the following day, 21/04/25, it had moved even further. We attempted to open the back of the frame to adjust it, but found it very difficult and were concerned we might damage it.
As you can imagine, the loss of our pet has been deeply painful. Seeing her picture like this, out of place and poorly presented, has added to our emotional distress.
On Monday evening, 22/04/25 at around 6:30 PM, I brought the framed picture back to the Keysborough store for assistance. I explained the situation to a staff member named Poppy, including the sentimental value of the picture and our difficulty with opening the frame.
Unfortunately, the response I received was quite upsetting. Poppy told me I could have fixed it myself.

She then fixed it and when returning it to me she suggested I use a card to open the frame.

I explained that if I had been able to do so, I would have — but that the emotional weight of the situation made it particularly difficult for me.
Her comment came across as insensitive and dismissive, especially given the circumstances. It also seemed she was implying that the issue was my fault. Given that this frame was put together by your team, I believe it should have been secured properly from the start.
I was not expecting to be made to feel worse during an already difficult time. A little more empathy and understanding would have gone a long way.
I hope you will look into this matter and consider providing further training around handling sensitive customer situations.

The picture in the frame holds great sentimental value for me.
. I am seeking an apology for the way I was treated, as well as assurance that measures will be taken to improve staff training and customer service in the future. I hope to see a commitment to better service so that no other customer has to experience what I did. I look forward to your prompt response regarding this matter.

Purchased Lenovo laptop for my daughters school use, which promptly broke. Lenovo refused to repair it under warranty, andd asked me to do troubleshooting, which did not work. Officeworks call centre (on two separate phone calls) informed me that I could return broken laptop to any officeworks store for a refund. When I returned it to the store, they told me that this was incorrect, and they couldn't refund the laptop, and they would need to send it to Lenovo for a warranty repair. This was weeks ago and Lenovo have still not picked up the computer, and had told Officeworks that I may have to pay an assessment fee when they do. The store manager has been very nice and is keeping me updated, but this really should have been repaired or refunded. As it is, we paid $700 for something which has not worked, and my daughter is trying to do school without a computer. I recommend not buying tech through Officeworks, and not buying Lenovo tech at all. Be aware that neither Officeworks nor Lenovo will honour a warranty.

I purchased the wrong printer ink replacement pack from the Elsternwick store today. My mistake plus, I opened one of the four cartridges before realising my error. I revisited the store two or three hours later.
The helpful young sales clerk had to check with his manager before he approved exchange. Great service guys.

As someone who was wary about buying software online, I’m so glad I found Office-365. The Mac Office license I purchased was delivered promptly, and the activation was a breeze. The support team reassured me throughout, making this one of the best customer experiences I’ve had in years.

Bailey in Traralgon store was very helpful guiding me with printing photos off my phone. I had printed before without assistance on my old phone but today I couldn’t print from a new phone until he helped me. Great service from all staff once again.

Printed my wedding invites staff stayed late to help me finish everything looked amazing price was spot on.

Found what I needed and was helped by a super friendly staff . . .
Lost my receipt and their after sales service provided me with an e-mail copy within hours of asking.
No-one is perfect but the staff at Taree are just great and highly recommended

We went to Officeworks to print some documents. The woman behind the counter was lovely and helping print our documents when another staff member came over and said "what are you doing? You can't do that now." She stopped the lady serving me, even though she was almost finished. She was rude and I could tell she wasn't being honest when I questioned her why.

Get your printing done somewhere where they want to help you.

I went to the North Ryde store. Meghan’s served me and helped me to find some items. She was very professional and an asset to the store. Thank you for your help.

I don't think it's right that if you buy the wrong product, they allow you to return it, but only for a gift card, even with a receipt. The gift cards expire and then you lose your money! A gift card should not have an expiry date.

Called 11 March 4.06pm, 32 minute 50 secs call recorded in my phone call log, spoke to a male and I took name down as Regan. Told me he'd escalate my situation and someone would get in touch likely the next day. I called back 2 days later, to be told there is no Regan (maybe I got name wrong, but it seems very odd) at the call centre, did I even call officeworks (yes, number recorded in my phone) and there are no notes re my case despite me giving the male I spoke to the invoice number!?! So nothing's been done??? Call centre was unhelpful with my issue (unlike the male I spoke to on the 11th who told me they could consider my particular situation) so I asked for a manager to call me. They emailed instead of called, didn't know any of the issues and wasted my time further, so I've now escalated it to a complaint. JB Hifi were brilliant when I had the exact same issue, I thought officeworks would be the same but no. Not the customer service I expected from officeworks and will avoid shopping from them in future if this complaint is not resolved satisfactorily.

This company has redefind customer service. My Office Mac licence was delivered quickly, and their team was available to assist me with any questions I had. Trully outstanding!