OfferUp Arvostelua 1 621

June 17, 2024: Here are just a few problems I encountered on my first (and only) transaction with OfferUp:
1. I paid for four small plastic items but he only sent three. There is no way of contacting the seller by phone, email, or even through OfferUp.
2. OfferUp gives each victim an unrealistic short window of a scant 48 hours to determine if he was defrauded. If the victim is away, in the hospital, or has other typical unavoidable delays, he's 100% screwed by OfferUp.
3. Filing a "claim" [sic] with OfferUp is impossible, since the operator refuses to provide instructions on how to file a claim... much less in two days.
4. Leaving feedback is equally impossible, since he provides no instructions on how to leave comments.
5. Sellers are not obligated to take down listings that have been sold or are no longer available.
6. Sellers are free to ignore legitimate repeated inquiries if they whimsically decide they don't want to sell the item.
7. Sellers are allowed to sign up and collect money from bank cards with no verification of their address or phone number.
8. "Help" [sic] from OfferUp is limited to vague, impossible remedies, most of which are, by specific design, impractical or simply not lawfully defined.
9. OfferUp is a one-man operation by someone who only IDs himself with the moniker "Jon".
10. OfferUp's search page is often corrupted to the point it's useless.
11. OfferUp discourages contact by phone or email: therefore, it's easy to see why listings last anywhere from weeks to years without a hit.
12. “Jon” freely allows sellers to post the same ads over and over, frustrating the site with clutter and impacting buyers’ search efforts.
13. “Reply Rate”, “Confirmed Phone” and “Confirmed email” links are all fake. A Google search shows this seller I dealt with is listed in several locations within a 500-mile radius, with the same name, spelling and locations as posted in his OfferUp ads. There are no emails and ALL his phones are disconnected.
14. OfferUp should be renamed "Show 'N' Tell" because that's all it's good for.

SUMMARY: OfferUp is NOT recommended. It is risky, unpredictable, unlicensed anywhere, unregulated, unreliable and without recourse.

Reply from OfferUp, dated October 24, 2024:

Hi there!

I just created a ticket via email so we can keep this conversation going and get you the help you need.

Feel free to check your inbox for ticket #102556489! Looking forward to assisting you! 😊

Jon:

It only took you FIVE MONTHS to review my report? That's a good indication how sincere you are at attending to business.

You sound like Donald Trump: all promise and no performance.

Since you have an overall rating of One Star, I suggest we keep this conversation public, where it can and will benefit the greatest number of OfferUp victims. This way, you can share with myself and all your users and readers, your plans to remedy this dysfunctional site, and how soon we can expect results of that effort.

Have I forced you into a corner between a rock and a hard place?

It's your move.

******************************************************************
On October 24, 2024, “Jay” [sic] wrote,

Jay (OfferUp Support)
October 24, 2024, 2:46 PM PDT

Hi Justin,

I hope you’re doing well! I came across your review on Trustpilot and wanted to look into the transaction for the "Lot of Vintage 1/86 Scale Toy Cars Made in Spain, Plus One with a Missing Wheel."

I saw that you contacted us just after the 2-day protection window closed to report an issue. Unfortunately, that meant the funds had already been released to the seller.

But good news! I made an exception for you and processed a refund back to your original payment method. You should see it in your account in about 3-5 business days.

If you have any other questions or need further assistance, feel free to reach out!

Take care,

Jay - Manager, Escalations

VICTIM'S REPLY

December 18, 2024

It took this lazy, lying scammer FIVE MONTHS to acknowledge what he already knew TWO DAYS after being notified?

This stupid, 4th-grade yahoo can’t even read a calendar. “3-5 business days” does not begin October 24 and end December 13.

So, what’s the "good news"?

Have you launched your magical new way for users to contact each other without using telephone, email or your website?

Have you replaced your ridiculous, idiotic 48-hour complaints window with one that gives your naive victims a fighting chance at being treated fairly?

Have you used your ingenious brain to create a way for users to file a claim or post feedback?

Have you made it mandatory sellers reply to inquiries within 3 work days, and remove expired listings, instead of letting them languish for several years?

Have you budgeted some of your prolific capital back into that great Customer Service you're so proud of?

Are your "Reply Rate", "Confirmed Ph

AWFUL!!!
0 to 0 success in selling AND difficulty in posting.
When it was owned by “LET GO” alone, it was just the opposite. Simple to use and much success in posting AND selling. LET GO was the best!! Wish it was back.

* Note: My review is based on past experience with this site. I tried a couple of years ago and just recently on 8/1/24

I listed something for sale and I was charged for the listing and they keep charging me every month can't even cancel it besides they have no contact info I thought listing was free of charge

Many scammers on that site. The ones running the site are also scammers. As many reviewers before me have stayed they will delete your account for no reason. I reported suspicious activity of a seller who was a scammer and that was their response.

I purchased an item from a seller because my wife had lost her watch. The following morning, my wife was contacted by someone in her office that her watch had been found. I immediately contacted Offerup and the seller to inform them and to request that the transaction be canceled. I was informed by the customer service agent that since the item hadn't shipped that I would get a refund and they would cancel my order. (I have a screenshot). Three hours later, I received a notification that the seller had shipped the item against my request to cancel three hours earlier. I contacted OfferUp, and they are not responding to my concern! They just want to make money and not support their customer base. Very shady and unprofessional of them 100%. I do understand that it is not the sellers fault that the watch was found but I gave him and OfferUp ample notice of my request to cancel!

Look at the date of their reply! Three and a half months later just like their delayed response when I contacted them about the issue. So awful!

Purchased a counterfeit item, reported it promptly, OfferUp refused to give a refund.

My account was flagged and they did not give me a reason. I contacted support and questioned why? I knew I did not violate any of their policies. They finally replied, my account had been flagged by mistake. SO far I have spent almost 2 weeks just to get my account activated. All of my listings were deleted, so I had to re-create them. Now the app is showing I have 2 messages in my Inbox. I open the inbox and there are NO MESSAGES. Do yourself a favor, don't use this app, it is crap.
Dear offer up, I read your reply and it's as lame as your app.

In my opinion & what I experienced is sneaky to me & written in a way that makes them win, of course. They give you 3 day's free to advertise, but you have to decline any further transactions before the 3 day's are up or if not, they will hold you to a 3 month contract where they remove around $22.00 per month from your bank. In my case after signing up, I was not allowed to upload pics for my ad. They sent me an email stating I didn't follow procedures properly & cancelled my ad, so I got no value from there site, but yet they took $44.00 from my account. I contacted my bank to tell them to cancel any further attempts to get money! To me theses creeps are crooks & as you can see by the reviews here, are going to be out of business soon. The businesses in this country have turned into dishonest crooks & the Government could care less.

Sold a car to scammer , dmv and police don’t help , OfferUp keep sending automated responses , they don’t protect their customers from fraud

What is wrong with offer up I use to be on here for years no problems with buying and selling now they don’t even let you communicate with the customer to buy are sell your product without blocking you this is crazy they are weird I thought it’s about buying and selling not being weird

This experience I'm referring to has been easily the worst customer service experience I've had. Ever. A few months back I got a notice email from OfferUp telling me I'm kicked off. For good. I wasn't even aware that was ever na option. I mean what could be so bad that they'd just totally remove someone from their platform that isn't TRUMP or any of his family members?? So I did what anyone would do. I looked up their customer service number. Which was maybe the second worst experience I've had. It's like they know how much they suck and make it so hard to get them to talk or fix your issue. Once I was given their Cs contact info I sent an email via their request form detailing the whole situation. A week later I got another very generic reply pretty much like the very first one. I was found to have violated their policy. I simply wanted to know how. So at the least I could make sure I am not doing that again or on a diff site. But they wouldn't even allow me to contact them. Why? U guessed it, they sent me the same generic nonsense alert that I violated their terms. What really makes me mad tho is if they'd had just taken five mins to talk they would have found out that my account had been hacked and I was in the middle of na identity theft situation at the same time. They had made purchases, went out to eat, bought flat screens and laptops. They even used my name and credit to join like ten dating and porn sites all using my info. So it was obvious to me who was the culprit that charged two diff months subscription to offer up for May and June 10th. I was not even aware that they offered paid services. I always just used it like Craigslist. Now, after attempting to get their attention for the tenth time to get the 2 $19.99 charges refunded to my account. They still have yet to respond. Honestly I'm at a loss here. How can I dispute the charges and get refunded if they won't allow me on their platform to use their help and Cs options?

Not worth one star. Offer Up is garbage. Ordered an stopwatch but never got any respons, despite several mails. I hope you are happy with my money. :(

OfferUp become a total POS company
I had more then 125 all %100 positive feedbacks and never done anything wrong
They block my account and now I can’t even open a new account bcz looks like they block my phones ip to
They are very greddy company I can see that’s why their reviews are the worst

I hope they will be bankrupt soon

I've used offerup for years, but as of...I'd say personally 8 years ago, it's gone to garbage. 90 percent of my sales, people completely flake, say they're coming to pick up item and then just zero communication after that. You cannot get a hold of any support or chat for offerup, so it's just a huge waste of time. Every now and then you will get a legit buyer. But it used to be so much more solid. As far as buying goes, I wouldn't know I don't buy off of offerup, hopefully peolle aren't taking advantage. But I wouldn't be surprised. Ebay had also taken a turn for the worst for selling at least. Offerup though I wouldn't recommend.

Worst buy/sell app there is. DO NOT use it!!!!
I have used it for years and had 100s of listings. Literally, every item I posted on OfferUp was also posted on Nextdoor, Facebook Marketplace and Craigslist wth NO issues.
Today, out of the blue, they just DELETED my account, which took countless hours to set up all the ads with numerous photos and descriptions!
I asked why, and here's their pathetic non-response:
"OfferUp reserves the right to remove items or profiles at its own discretion with or without previous warning or education efforts.

Any pending offers have been canceled and funds released back to the method of payment. It may take up to 10 days for pending authorizations to disappear or for refunds to fully process. If it has been longer than 10 days, please reach out to your financial institution.

Please be aware that opening a new account once your account has been removed is not allowed.Thank you,
OfferUp Support"

**They replied below that I had MULTIPLE cannabis products for sale. NOT true!! I had one ad for over- the-counter Medterra gummies, which I also listed on Facebook, Craigslist and Nextdoor without issue! NOT illegal in ANY state!🙄Still, they DELETED my account with hundreds of other listings. I stand by my review😡

I was banned for reporting all the scammers. I saw some scammer had many accounts. SO i made many new fake disposable accounts and i proceeded to troll and drive the remaining few good buyers and sellers crazy.

Unfortunately allows scammers to sell products on their APP.

Dealing with Anton Booker from Breeze Home Warranty (Appliance World Plus) in Georgia sold me a refrigerator that never worked, and made it impossible to keep in touch with him.
I sent Offer Up multiple communications and haven’t heard anything from them either.

Offer up used to be good but now it's trash. Individual spend 100 percent of time down bidding your firm price offer. Just a waste of time.

This is one of the worst apps ever. When it used to be LET GO it was a good platform. NOW ...There is no one that will help you when you have questions. You cant talk to anyone at the customer service. If you do send a request you will get someone on a low tear that has no authority to help resolve any issues. They are like bots and just respond with and excuse that you are stupid and have no respect for you. They are hired to just respond to any tickets they get but cant resolve any matters. They are worst than Xfinity. I give Xfinity now 3 stars at lease they have better communication skills than these chumps. I have asked them to fix my account for 2 weeks and I cant login there server is not sending me codes.Their reply was Your email is wrong, your phone number is wrong, Your computer is no good...etc they make no attempt to fix anything. Just excuses that you don't know what your doing. Stay clear of this place.