Oenart Arvostelua 

It was a very impressive kit. I cannot wait to finish it up and hang it up on my wall. Excellent quality and easy to assemble.

Great communication and the desire to satisfy the customer. I recommand greatly!

I will buy from you soon🤗

So thankfull😘🤗🥰🤣🤣💜🙏💃

I ordered some kits for my kid for Christmas. When I received it, I noticed I made a mistake as I hadn't realized in choosing the filters that it included different kinds of paintings (the website doesnt do 2 filters: I couldnt chose both painting by numbers and the chosen animated). So I had 2 kind of paintings. I wrote to the company and they rushed to deliver 2 other paintings and they even offered me a discount even if it was my mistake. Really happy with their service and so far with the products! And my second delivery arrived just in time!!

Ordered a couple of prints for my kids for Christmas. They were running late so I contacted customer service. They were fantastic and keeping me updated on its progress and doing everything they could to get it as quickly as possible. I’m very grateful for their service and they did a wonderful job keeping me updated. I was pleasantly surprised with the effort. I will gladly order again. And the product is awesome.

Ordering was easy. Shipped one day less than expected. Quality of the canvas is great.

ottimi prodotti e centro servizi affidabile che risponde immediatamente a domande e dubbi. Grazie

Delivery was quick and everything was packaged nicely. It's a gift for my 8yr old for Christmas which he loved. Need to start the painting still!

I ordered on 12/10/25 and it's now 12/24/25 and my order is still states away. If you are reading this please do not do business with oenart. Please check their return policy. This business is a scam as they are trying to make consumers cover the cost and time of shipping items in from china. Just buy from amazon/walmart/etc/becuase you will get your item fast and you can return it.

I asked to cancel my order and to receive a refund since I won't have it in time to give as a christmas gift to my child and they are blaming anything and everyone else. Here's what they wrote to me:"nfortunately, once an order is processed and shipped, we are unable to accept returns due to the nature of our products being made on demand specifically for each customer. Please know that this situation is out of our control...Thank you for your understanding, and I appreciate your patience during this busy season."

This is a really poor business model and even poorer business practice to blame anything and everyone else. You can't ship something to a cusomter in less than two weeks??? That's crazy in today's world and is indicative of what the real motivation is.

Also, I didn't see anything on the website when I was purchasing that items would come from china or that shipping may not arrive by christmas. This is unaccaptable.

Anyone wishing to shop with oenart has been warned.

Update 12/28/2025: Still haven't received the items. Do not shop with Oenart.

With only days leading up to Christmas I anxiously waited for my paint by numbers to arrive. The team responded quickly and reassured me that the painting would arrive in time. It arrived Christmas Eve with time to spare! Im so excited for my daughter to see this! Thank you!

Some of the best customer service I have experienced.

So a little backstory. I ordered a kit for my daughter for a Christmas gift around the beginning of Dec and as happens I received the wrong kit.
I contacted Oneart immediately, and after a couple back and forths between us, with photos etc. by the next afternoon they had dispatched the correct kit which I received yesterday. It took around two weeks which is incredibly fast for my neck of the woods.

I'm very excited for her to receive the kit and I am very impressed with the customer service team.

The kit looks lovely i can't wait to see how it turns out for her. It came very nicely packaged- rolled so there are no creases to deal with and lightly colored printed guide of the art on the numbered canvas to help with color placement. I did order the frame yourself one but I didn't look to see how difficult that part will be so I can't comment on that part. I think she will have a lot of fun doing this and I am quite tempted to order one for myself.

Not sure the quality of what it looks like yet since I have not finished the piece but the speed of getting here and the price is great.

The quality was amazing and the puictures turned out great! They did take a while to ship though.

Delivery was reasonably quick and great product quality

The shipping time from China to New Zealand was impressive, especially over the holiday period.
The items were exactly as I'd thought they'd. Im excited to see my daughter paint them. I'd definitely buy again.

Clear communication, good product, reasonable shipping times.

From first contact, a question asked on a Facebook ad, the customer service was second to none. I'm usually wary about buying from Facebook, but the speed & content of replies gave me confidence to order. Delivery was fast with order tracking at every stage. Haven't actually opened package, as it's a Christmas present for my son, but if it's anywhere near the standard of the customer service, I'll be very happy.

Ordered multiple paintings shipping to multiple addresses. Customer service responded immediately (on a Saturday no less!) to help ensure proper info and gift wrapped as a courtesy! I can’t wait to receive and paint!

Update @4pm PT, 12/20/2025 - They continue to make excuses in their replies, and I have never received the final canvas art design. They never informed me about a refund or provided a return label. Rather than emailing me directly to explain the situation, they continue the conversation here and attempt to shift the blame onto me. I have all records of our conversations.

Your business practices are unacceptable. I will report potential copyright infringement to Shueisha and Aniplex.

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This company is an absolute scam. They sent me a painting kit (Demon Slayer: Sound Hashira at Peace – Anime Painting Kit) with simplified eye details and an incorrect eye color. I contacted them via email, but they never attempted to issue a refund. Instead, they only revised the coloring instructions and did not address the simplified eye details at all.

I also pointed out that there was no mention of any simplification on the product page. They repeatedly said they would send replacement products, but eventually told me they would provide a return address without a return label. They do not operate a business in the U.S. and appear to be attempting to scam customers.

My delivery went missing BUT it appeared shortly after and the team was very helpful in assisting me, offering to send a replacement.