NYX Cosmetics Arvostelua 

Great product but delivery sometimes could be better

J'ai écris 3 fois au service client pour la marche à suivre en cas de produit périmé et inutilisable. Jamais de réponse. J'ai ouvert un litige paypal et maintenant chantage pour que je le ferme. Mais c'est quoi cette Société ???!!!!

Suite à une commande passée en ligne (faute de boutique à - de 60km), je me retrouve avec un produit dont la couleur n'a absolument rien a voir avec la description du produit. Je contacte le support et on ne m'annonce aucun retour possible ni geste commercial quelconque. On m'envoi juste bouler, même pas excuse pour l'insatisfaction, rien ! Etant moi-même dans le métier, je trouve cela honteux de la part de cette marque qui est pourtant de renommée !!!

Prodotti molto professionali particolari.

Sono lunghi nella spedizione ma se si sceglie la standard se no basta mettere qualcosa in più e sono nel giusto

Call center gentile riscontro molto positivo per tutto

Ordinato una palette da 40€ il 24 dicembre 2021. Il 27 dicembre nessuna conferma. Mi rispondono dicendo che il pagamento con PayPal non è andato a buon fine e quindi avrei ricevuto il rimborso entro 8-10 giorni. Nessun rimborso. Porto avanti la contestazione con PayPal. Quelli di NYX mi scrivono di chiudere la contestazione così mi avrebbero rimborsato. Io ho risposto con "non chiudo proprio niente. LADRI." Mi hanno risposto di tenerli aggiornati, due giorni fa PayPal ha dato ragione a me e ho avuto il rimborso.
Non comprate mai da questo schifo di sito.

Il 6 gennaio ho ordinato circa una decina di prodotti dal loro sito. Al momento del pagamento il sito ha avuto un bug e mi son ritrovata con l'ordine che non è andato a buon fine ma con i soldi scalati dalla carta. Ho chiamato tante volte il servizio clienti il quale per scusarsi mi ha offerto un codice sconto del 30%. Aspetto l'arrivo della mail del codice promesso e il codice da 30 era diventato 20.. penso: "Fa niente". Rifaccio il carrello per riordinare e il codice del 20 era invalido. Una presa in giro. Ho riavuto i soldi oggi, il 18 gennaio.

J'avais un peu peur concernant la livraison car je voyais beaucoup d'avis négatifs (comme sur tous les sites). Finalement j'ai commandé le 10 et ma commande est arrivée le 13 très bien emballée et produits en bon état. PAR CONTRE je ne mettrais que 3 étoiles car les couleurs des produits sur le site sont loin de la réalité pour moi. Certaines teintes de beaucoup de produits n'ont rien à voir donc je suis très déçue j'aurais du aller en magasin et je vous conseille de le faire.

J'adore le eyeliner de chez NYX c'est vraiment le meilleur il ne coule pas s'applique facilement il est vraiment top par contre ça fait deux trois fois que je le commande et qu'il est sec ou qu'il s'étale moins bien qu'avant avant il était fluide et là je fais juste un trait et le deuxième très je ne peux plus le faire il est tout sec il faut que j'attends le lendemain qu'il soit bien tête en bas pour que le produit redescendre sur la pointe et ça fait deux trois fois que je le commande et ça me fait ça je ne sais pas s'il y a un problème au niveau du produit ou de la fabrication mais c'est bien dommage parce que j'adore vraiment cette à eyes liner. J'espère qu'ils vont y remédier ça ne me l'a jamais fait auparavant.

I wouldn’t give a star for this what so called company. I placed an order almost a year ago. I didn’t receive any confirmations or updates on the order. I tried contact them via email after 1month of waiting via email and they didn’t replied. After 6 months of trying to contact them, they told me that they canceled my order. I asked them for a refund and still today they avoid to do so. Worst experience. I wouldn’t recommend this company not even to my worst enemy. If I grade this company it would be a -20/10. And I gave a lot on the grading.

Never receive product or refund. Worst experience ever.

Great eyeshadow primer best one I have used so far

I purchased NYX pore filler and it was horrendous. As soon as I squeezed the tube the filler squirted out in little bits all over the bathroom. This happened at each time I tried to use it. I took photos of it and wrote to NYX and got terrible email response asking what I want to happen. I said firstly refunding for the item that I travelled to collect from a boots store which cost me to travel for it. I got no apology whatsoever. After quite a few emails back and forth amd me demanding my refund they said they would return the cost. After about 3 weeks I emailed them again asking for my refund, eventually I got a cheque for the cost of the item. No apology whatsoever juts a cheque in an envelope with no apology. This is the worst company I have ever dealt with amd will no longer use any of the products .

I have never encountered such horrendous customer service. Made the mistake of ordering online from them, since they no longer have a store and I love their eye shadows. HORRENDOUS experience! The make up came in a bag, and 2 of the 4 eye shadows I ordered were crushed and unusable. 2 mascaras, one supposedly purple and the other one black, are almost completely dried up. After wasting 28 minutes of my life on the phone with "customer service", the woman SWORE I would get an email from them within 10 minutes where I could reply and attach pictures of the broken eye shadows. And they would only refund the broken ones, not the dried up mascaras. The email never came. I am out $34. And 28 min of my life.

I ABSOLUTELY LOVE THESE EYESHADOWS. THE COLOR STORIES ARE ALWAYS BEAUTIFUL AND THE QUALITY IS GOOD. The prices have gotten high, I remember when I was younger NYX was a cheaper brand, but they deliver.

I bought a eyebrow product and lip liner.
Lip liner wasn’t same colour as they showed up. And brow product was so bad, was so hard for me to make some colour pop, so I dropped it in the trash.
It was so disappointed experience to me because everyone liked it. I really tried to like the brand.

I bought Nyx Epic wear eye liner stick which is great until you have to sharpen it. The website suggests to use any large hole sharper but that didn’t work and I am left with blunt nib with sharp edges!!!!!!

I recently bought the nyx waterproof mascara and I am VERY happy with my purchase. I wear mascara very often and constantly my eyelashes become wet due to my face mask and the air from breathing. My everyday mascara isn’t waterproof and so I figured buying a waterproof mascara would prevent the wet eyelashes and it has done just that, it also looks incredible on my lashes! i 100% recommend this if you suffer with the wet eyelashes and just in general want a waterproof mascara! I will say though that around the 5 hour mark of wearing this they felt slightly wet but good enough for me

Mesi fa avevo già fatto un ordine ed è andato tutto bene. In 5gg consegnato.

Questa volta invece penso sarà l ultima volta. Dicono ordine spedito ma è inesistente! Non si rintraccia da nessuna parte. Ancora sto aspettando il mio pacco! Fate pure pagare la spedizione con un servizio cosi. Mah

Pas terrible , je suis Fan de leurs produits mais par contre concernant le site internet je préfère m’abstenir maintenant..
1 ere commande : 3 eyeliner. ( 1 des 3 n’étais pas la teinte voulu bref .. )
2 eme commande : 1 fond de teint ( j’ai reçu la bonne teinte ) rien a dire sur cela mais le colis reste à désiré.. pas très sécurisé ils pourrait mettre du papier bulles dans le carton car le fond de teint ce baladais dedans , pour une livraison à 4,95€ en point relais. Des efforts à faire hein 😑🙄

I’ve bought lots of liquid eyeliners over the years - some very expensive ones and some less, but I have to say that the Epic Ink Liner from NYX is the BEST I have ever had that I felt I had to write a review. I bought mine in Boots so can’t comment on customer service but the eyeliner is my new must have!