You cancelled my order with no explanation, cleared my payment and then made me wait for my refund. All the time with no correspondence or replies to my communications.
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Disappointed that I ordered before midday on the Tuesday and paid extra for 48 hour delivery but didn’t arrive until early Friday afternoon. Also no email notification that my order had been dispatche... Näytä lisää
The Irish turf was well packaged, and arrived on time. The turf is good quality and gives off that wonderful aroma as it burns. Anyone who wants to experience that aroma from their open fire to remind... Näytä lisää
I had a request for an odd sized bolt for an exercise bike I purchased and I was unable to find it anywhere so I GOOGLED and there was Nuts 'n Bolts offering the exact item. They arrived before they... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
Here at NUTS 'N' BOLTS We focus on supplying high quality fasteners and fixings and In particular our very popular nut and bolt assortments. We supply a large range of fasteners and fixings to both private and business clients based throughout the UK, Northern Ireland, Republic of Ireland and Europe. Trading mostly online and operating on a cash and carry model we are able to offer shockingly Low prices for high quality fasteners, fixings, workshop supplies and other engineering and automotive components. We keep a good stock of common products in house however with great relationships with major contacts in the Fastener industry we are able to source thousands of different types of fasteners usually the next working day or within a couple of days. Working alongside a major UK based manufacturer we are able to source specialist custom manufactured fasteners on request. If you require any fasteners and fixings please get in touch with us today for a free no obligation quotation. We are able to take card payments over the phone or via paypal.
Yhteystiedot
Unit 32 Cookstown Enterprise Centre, BT809LU, Cookstown, Yhdistynyt kuningaskunta
- 028 8621 1012
- hello@nutsnbolts.uk
- nutsnboltsuk.net
3,9
Hyvä
129 arvostelua
Pyytää asiakkailta arvosteluja
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent service
18. kesäkuuta 2023
thought i was ordering nuts and i got…
thought i was ordering nuts and i got an empty container. Website very misleading
29. toukokuuta 2023
Great product and delivered much…
Great product and delivered much quicker than expected!
3. toukokuuta 2023
i have not received my item
i have not received my item, they said another one was on the way but no tracking and no item.
27. maaliskuuta 2023
Extremely prompt service and perfect…
Extremely prompt service and perfect item, highly recommend!
13. huhtikuuta 2023
Oma-aloitteinen arvostelu
Don't use this company…
Two days after I had purchased this product I was sent a message asking for a extra £10 to cover postage even although I had sent a message two days previous asking if there was a postage charge.
When I completed the purchase I was asked for my postcode which showed no charge.
It then took a further 5 days to get a refund as they ignored my messages.
Very poor service.
26. maaliskuuta 2023
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Dear Stuart,
We're sorry to hear that you had a negative experience with our company. We apologize for any confusion or inconvenience caused by the unexpected request for an additional £10 to cover postage. We understand that this was frustrating for you, especially after you had already inquired about potential postage charges.
We take full responsibility for any miscommunication or lack of transparency on our part, and we would like to make things right. Please rest assured that we will be reviewing our processes to ensure that this doesn't happen again in the future.
We do delivery across the hole of England, Scotland, Wales, Northern Ireland and Republic of Ireland with no surcharges however offshore areas such as Guernsey, we do have to request additional postage on lower value, and heavy bulky shipments to help us cover the costs as our couriers surcharge us heavily for this.
Regarding the delay in receiving your refund, we understand how frustrating this can be, and we apologize for any further inconvenience caused. Unfortunately our payment processor can take up to 5 working days to process the money back to your account.
We appreciate your feedback and your willingness to bring this issue to our attention. We take customer satisfaction seriously, and we will do our best to ensure that your concerns are addressed.
If there is anything else we can do to help, please do not hesitate to contact us.
Best regards,
Catherine
Fast turn around and good prices.
17. helmikuuta 2023
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Dear Luke,
Thank you for taking the time to leave us a positive review on Trustpilot! We are thrilled to hear that you had a good experience with our company and that you were satisfied with our fast turn around time and competitive pricing.
At NUTS N BOLTS®, we are committed to providing our customers with high-quality fasteners, fixings and associated DIY & Trade products and services at reasonable prices. We are delighted to hear that we were able to meet your expectations in this regard.
We appreciate your business and we look forward to serving you again in the future. If there is anything else we can do to help, please do not hesitate to contact us.
Thank you again for your review and your support.
Best regards,
NUTS N BOLTS TEAM
The order never turned up.
The order never turned up.
I've emailed twice - no response.
14. tammikuuta 2023
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Dear Caroline,
We are sorry to hear that you did not receive your order and that you have not received a response to your emails. We understand that this must be frustrating for you, and we apologize for any inconvenience caused.
We take our customers' satisfaction seriously, and we would like to investigate what has happened and resolve this issue as soon as possible. Please provide us with your order details, such as the order number, so we can locate your order and track its delivery status.
Alternatively, please contact us by phone or live chat so we can assist you in real-time and resolve any issues you may be experiencing. We want to ensure that you are completely satisfied with your experience with NUTS N BOLTS, and we are committed to resolving this issue for you.
Thank you for bringing this to our attention, and we look forward to hearing from you soon.
Best regards,
Catherine
All arrived on time and exactly as i…
All arrived on time and exactly as i had hoped for.
16. tammikuuta 2023
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Hi Killian,
Thank you for taking the time to leave us a positive review on Trustpilot! We are delighted to hear that you were satisfied with your order and that it arrived on time and met your expectations.
Thank you for choosing NUTS N BOLTS for your purchase. We appreciate your business, and we look forward to serving you again in the future.
If there is anything else we can do to assist you, please do not hesitate to contact us.
Thank you again for your positive review.
Best regards,
Catherine
Put in a order on 18th of January now…
Put in a order on 18th of January now the26th order has not arrived
18. tammikuuta 2023
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Dear Colin,
We would like to thank you for your patience and understanding while we worked to resolve the issue with your order. We are happy to hear that the matter has been resolved, and your order has been delivered to you.
If you have any further questions or concerns, please do not hesitate to contact us. We value your business and are always here to assist you.
Thank you again for choosing NUTS N BOLTS, and we hope to have the opportunity to serve you again in the future.
Best regards,
Catherine
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Hi Alex,
We are absolutely delighted to hear that you had a positive experience with us and found our peat delivery to be prompt and our prices to be good value! Thank you so much for sharing your thoughts with us and for choosing NUTS N BOLTS for your purchase.
Our team is committed to providing our customers with the highest level of service and quality products, so we are thrilled that we were able to meet your expectations. Your satisfaction is our top priority, and we are honored to have earned your trust and loyalty.
We are always here to assist you with any questions or concerns you may have, so please don't hesitate to reach out to us if you need anything. Thank you again for taking the time to leave us a positive review, and we look forward to serving you again soon!
Best regards,
Catherine
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Dear Brian,
Wow! Thank you so much for taking the time to leave us a fantastic review on Trustpilot! We are thrilled to hear that your experience with NUTS N BOLTS was nothing short of amazing!
We pride ourselves on delivering exceptional customer service and quality products, so it's wonderful to know that you found our delivery to be prompt and our prices to be good value.
We are grateful for your trust in us and your decision to choose NUTS N BOLTS for your purchase. We look forward to continuing to exceed your expectations in the future.
If you ever have any questions or concerns, please do not hesitate to reach out to us. Our team is always here to provide you with the best possible assistance.
Once again, thank you so much for your glowing review. It truly means the world to us.
Warm regards,
Catherine
Order perfect and arrived much faster…
Order perfect and arrived much faster than I thought.
9. tammikuuta 2023
Vastaus yritykseltä NUTS 'N' BOLTS LTD
Hey there!
Thanks for taking the time to leave us such an awesome review! We're thrilled to hear that your order was perfect and arrived much faster than you anticipated.
At NUTS N BOLTS, we pride ourselves on our speedy delivery and top-notch products, so we're delighted to have met your expectations. We hope you'll continue to rely on us for all your future purchases.
If you ever need anything or have any questions, don't hesitate to reach out to us. We're always happy to help.
Thanks again for your business and for leaving such a great review. Have a fantastic day!
Best regards,
Catherine
Efficient delivery
Efficient delivery. Very considerately left under a cover as it was raining. Very pleased.--
10. marraskuuta 2022
Great range of parts and quick delivery.
24. lokakuuta 2022
No Understanding Of Customer Service
It seems if everything is ok with your order, as many people have testified here, then this is a great company to order from. However, it’s when there’s an issue with your order that things go awry, certainly that was my experience. Their website doesn’t have a live inventory, so the customer has no idea if the items they are ordering are in stock - in my case, one was, one wasn’t. Rather than notify the customer of this, they prefer to leave you in the dark. I emailed after seven days, having not even received an order confirmation. This email was initially ignored, eventually receiving a reply some sixteen days later, by which point I’d spoken to them on the telephone. Almost three weeks after that email - and some six weeks since the initial order I received my item.
A lengthy process and one that I won’t be repeating.
They’ve a lot to learn with regards to customer service, which should come in to its own as soon as a problem is identified.
1. marraskuuta 2022
Oma-aloitteinen arvostelu
12 & 10 couplers to 8
They were what I needed and were speedily deliverd and have been used to satisfaction.
They were a bit pricey though. 5 time what I expected comared to couplers.
10. lokakuuta 2022
3 weeks and still waiting on my order…
3 weeks and still waiting on my order that should have been delivered in 3-5 days, I cannot get any response to my emails, I'm wondering are they even a legit store now, I should have researched before buying from them.
22. syyskuuta 2022
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