Your front of house employees need more management support to keep customers informed of stock availability., following being out of stock. Your systems are slow, collection at appointed time s... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Since we started using Nutriment about 5 years ago, they have improved massively. Their website is very intuitive now and makes it easy to re-order. Their deliveries are 100% reliable and efficient, s... Näytä lisää
Yritys on vastannut
I love this food but ordering it direct was a bit of a messy disaster. The box had not been well handled by the courier and the packaging allowed too much room for movement so my sausages of raw meat... Näytä lisää
Yritys on vastannut
This food was highly recommended & my dogs actually love it. Good range, great communication & fast delivery. I’ve now set up a subscription. It’s a really easy way to get great dog food 🐶
Yrityksen tiedot
- Lemmikkieläintarvikekauppa
- Eläinruokakauppa
- Elintarvikevalmistajat
- Elintarviketuottaja
- Pakasteruokatoimittaja
- Lemmikkieläinkauppa
Tietoja yrityksestä Nutriment
Yrityksen kirjoittama
Established in 2013, Nutriment has revolutionised the world of raw feeding. With complete dedication to Biologically Appropriate Raw Food (BARF) and a commitment to animal health and happiness, the team at Nutriment is unreservedly passionate about bringing raw feeding solutions to dogs and cats around the world.
Our fundamental principle is absolute quality, which is the highest priority for everything that we do here at Nutriment. From ingredient selection to recipe formulation, production processes to distribution and customer service, our stringent quality standards must be met at every step of our product journey. Shop starter packs We believe in sourcing premium British ingredients wherever we can, to deliver essential, high-quality nutrition to our canine and feline consumers. Our carefully selected variety of raw meats and fish, biologically appropriate vegetables, and nutrient-dense superfoods are innovatively combined in our recipes to produce uncompromising, high-quality and nutritious raw foods that promote optimal health for dogs and cats. Expertly designed by our in-house nutritionists, with consultation from industry professionals and veterinary partners, Nutriment’s premium raw food is the ultimate raw feeding solution.
All of our food products are manufactured by hand with great attention to detail at Laverstoke Park Farm, our countryside production facility in Overton, Hampshire. With organic certification and ethical approaches to farming and sustainability, we are extremely proud to maintain this approach to the manufacture of our award-winning raw food products.
Nutriment’s extensive raw food portfolio for dogs and cats includes our core range of complete raw feeding solutions, raw treats for cats and dogs, and supplementary meal solutions for at-home recipe formulation and health support. We strive to tailor raw feeding to the individual needs of dogs and cats, to ensure that their health and happiness can be supported as much as possible with their diet.
We are committed to continually developing sustainable and environmentally-friendly policies here at Nutriment. We use recycled plastic in our packaging, ensure our shipping and logistics team operates efficiently and work with Red Tractor assured farming partners. We also promote community and charity work. Get directly in touch with us to find out more.
Nutriment Starter Packs Available!
Yrityksen kirjoittama
- New to raw? Check out our special Starter Pack offers!
- Our Starter Packs are at a discounted rate and contain everything you need to start you on your raw journey! https://www.nutriment.co.uk/raw-dog-food/raw-dog-food-starter-packs
Fast, reliable delivery
Fast, reliable next day deliveries available
Order before 1pm Monday-Thursday for next day delivery
Yhteystiedot
Enterprise House, Bridge Road, GU15 2QR, Camberley, Yhdistynyt kuningaskunta
- 0127663554
- management@nutriment.co
- nutriment.co.uk
4,4
Erinomainen
4 t. arvostelua
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
A very good service
A very good service. The food was delivered very quickly, and still fully frozen.
Thank you Nutriment.
17. huhtikuuta 2026
Best dog food on the market
Best food for any spaniel types such as cockerpoos etc.
No more visits to the vets with anal problems. This resolves all those problems whilst providing great nutrition in easy to store and serve portions.
Your dog will thank you for it
17. huhtikuuta 2026
i'm a new customer having just…
i'm a new customer having just collected my 8 week old puppy and placed 2 orders now - the breeder recommended Nutriment as she has been feeding her pack with it for years - customer service and communication has been very good and whilst I can't obviously provide a personal view of the taste of their products my puppy does cartwheels around me every time I am preparing his meals!
8. huhtikuuta 2026
This food was highly recommended & my…
This food was highly recommended & my dogs actually love it. Good range, great communication & fast delivery.
I’ve now set up a subscription. It’s a really easy way to get great dog food 🐶
10. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Harry,
Thank you for your kind 5* review.
We are glad to hear that your dog enjoys our product and the customer service is good!
Please let us know if we can help with anything else.
Kind regards,
Jamie
Delivery is getting later and later and…
Delivery is getting later and later and sometimes not even on the same day, when the food defrosts it smells off, I think it’s because it’s not left in a refrigerator, this has happened a few times and if it happens again I’m not ordering anymore
15. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Alexandra,
Thank you for your feedback.
We are sorry that delivery seems to be getting later, this is certainly not the experience we want our customers to have.
We would love the opportunity to make things right and look into this for you.
We will arrange for one of our team to contact you regarding the delivery, alternatively if you would like to give us a call then please contact us on 0127663554.
Kind regards,
Jamie
I love this food but ordering it direct…
I love this food but ordering it direct was a bit of a messy disaster. The box had not been well handled by the courier and the packaging allowed too much room for movement so my sausages of raw meat were well and truly bashed. I emailed to let Nutriment know but never heard back. So I may in future only buy from stockist instead of getting it delivered.
8. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Lesley,
Thank you for taking the time to share your feedback, and we’re sorry to hear about the condition your order arrived in.
We completely understand how disappointing it must have been to receive damaged packaging and compromised products. This isn’t the standard we aim for, and we also apologise that you didn’t receive a response to your email—that’s not acceptable, and we’ll be looking into what happened there.
Your comments are genuinely helpful in identifying where we need to improve.
We’re glad to hear you love the food, and we’d like the chance to restore your confidence in ordering directly from us in the future.
Best wishes,
Team Nutriment
I haven’t recive any order
I haven’t recive any order , I suppose to pick it up from the ho but I haven’t receive any text or email saying is ready to pick up .
13. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Gabriela,
Thank you for your review.
I’ve looked into this for you and can see that your order was placed on 12th April. We require up to 3 hours’ notice prior to collection for orders to be prepared.
That said, we appreciate your feedback regarding confirmation communications. I will raise this with the team to see how we can improve this process and provide clearer collection notifications moving forward.
If you have any further questions, please don’t hesitate to get in touch.
Kind regards,
Jamie
Your front of house employees need more…
Your front of house employees need more management support to keep customers informed of stock availability., following being out of stock.
Your systems are slow, collection at appointed time should be swifter. Chairs for waiting customers in shop required.
Put up with it at moment as product is good., however you nearly lost me to another raw meat provider.
Just hope service improves.
14. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Frances,
Thank you for your feedback, it really helps us improve moving forwards.
We are trying our best to make things as smooth as possible, we apologise if it hasn't felt that way up until this point.
This feedback will be sent to our team and taken on board right away to improve the process and make it easier for customers.
Thank you again for your feedback.
Kind regards,
Jamie
Efficient and reliable deliveries of good quality food
Since we started using Nutriment about 5 years ago, they have improved massively. Their website is very intuitive now and makes it easy to re-order. Their deliveries are 100% reliable and efficient, sometimes arriving the next day, but never a wait longer than 2 days. The quality of the food has never wavered and our dogs love it.
14. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Pete,
Thank you so much for your wonderful feedback and for being a loyal customer over the past 5 years—it really means a great deal to us.
We’re delighted to hear that you’ve noticed the improvements to our website and service, and that ordering and reordering has become easier for you. It’s also fantastic to know that your dogs continue to enjoy the food consistently.
Your support and kind words are hugely appreciated, and we look forward to continuing to serve you and your dogs for many years to come.
Best wishes,
Team Nutriment
Vastaus yritykseltä Nutriment
Hi Peter,
Thank you for your kind feedback! We're really pleased to hear you’re happy with our service and delivery.
We truly appreciate your support and look forward to your next order!
Best wishes,
Team Nutriment
No response from chat, order put on hold
No response from chat, could not find a phone number. Order was delayed with no explanation. Eventually replied saying awaiting stock for one item so order was put on hold. Advised to just remove item as food needed urgently which was done. Should have been given the choice straight away.
13. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Tamara,
Thank you for your feedback.
We are sorry that you didn't get a response from the team. We would like the opportunity to have a look into this and make things right for you.
One of the team will contact you shortly to discuss this further.
Please let me know if you need anything else in the meantime.
Kind regards,
Jamie
1st order arrived defrosted, 2nd order defrosted as well!
1st order arrived defrosted, 2nd order arrived defrosted so soft I can put my thumb into the meat 5KG of meat wasted, its smells off, cannot understand why they dont use adequate ice packs and good insulation. Looks like they are cutting corners trying to be green, this is starting to show by the amount of people complaining. What a waste of meat trying to have less packaging, well it's not really green if the meat cannot be consumed and throw away what a waste! Ive complained twice now and its fallen on deaf ears, I think they think we will just put up with it but I won't Ill take my business somewhere else as their frozen product do not arrive frozen. It's a waste of animal produce to be chucked away. Ive told nutriment that their insulation packaging is useless but they are not remedying it and still doing the same thing I think I'll try and report this in a consumer report as its not fair on the customer. What a waste of my time and my money in the bin. Useless!
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nutriment
Hi Cheryl,
Thank you for taking your time to leave your feedback.
We are sorry to hear about this and would like the opportunity to makes things right and look into this for you. One of our team will contact you shortly to discuss this further and find a resolution moving forwards.
Please let me know if you need anything else in the meantime.
Kind regards,
Jamie
Vastaus yritykseltä Nutriment
Hi there,
Thank you for your kind feedback! We're really pleased to hear you found ordering easy and are happy with our service.
We truly appreciate your support and look forward to your next order!
Best wishes,
Team Nutriment
Fast and efficient service orderd on…
Fast and efficient service orderd on Thursday arrived by Saturday.
Great product our kitten loves it
10. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Nicola,
Thank you for your lovely feedback! We're really pleased to hear your order arrived quickly and that you're happy with the service.
It’s great to know your kitten is loving the food too—that’s exactly what we like to hear!
We really appreciate your support and look forward to your next order.
Best wishes,
Team Nutriment
EXCELLENT
All dogs love it and reasonably priced. Great service and fast delivery..
6. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Fiona,
Thank you so much for your excellent feedback! We're really pleased to hear all your dogs are loving the food and that you’re happy with the price, service, and fast delivery.
We truly appreciate your support and look forward to your next order!
Best wishes,
Team Nutriment
Luna
my very fussy older dog absoloutely loves it.She clears the plate in minutes.
I really feel I am giving her the best diet.
10. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Amanda,
Thank you for your lovely feedback! We’re so pleased to hear that Luna is enjoying her meals, especially given she’s a fussy eater—it’s always great to hear when a dog clears the plate so quickly.
It’s wonderful to know you feel confident you’re giving her a great diet. We really appreciate your support and look forward to your next order!
Best wishes,
Team Nutriment
I cannot recommend the service when purchasing direct
Nutriment raw food is an excellent product. Unfortunately I cannot recommend the service when buying direct - delays in despatch, a lack of communication, with emails never responded to and a phone that rings out and isn't answered a lot of the time.
7. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Gary,
Thank you for your feedback.
We are sorry that this has been your experience with Nutriment.
We would like the opportunity to look into your emails and contact you regarding a resolution.
Please let me know if you need anything else.
Kind regards,
Jamie
I placed my order every item was in…
I placed my order every item was in stock the only problem encountered was when my son went to pick up the order I had no idea that the business had relocated
2. huhtikuuta 2026
Vastaus yritykseltä Nutriment
Hi Julie,
Thank you for your feedback, and we’re really glad to hear your order was complete and in stock.
We’re very sorry for the confusion caused by our relocation and that this wasn’t clear when your son went to collect the order. We understand how frustrating that must have been, and we’ll make sure our communication around location changes is clearer to help avoid any inconvenience in future.
We really appreciate your support and hope your next experience with us is much smoother.
Best wishes,
Team Nutriment
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