Novensa.co.uk Arvostelua 60

TrustScore 1.5/5 tähteä

1,4

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

I ordered orthotic sandals as advertised, they arrived & I was very disappointed, they were cheap, no support, definitely not orthotics!! I wish I had looked at reviews before I bought them. I was tol... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

Don't buy anything from them, you have been warned many times, even me ignored all the bad reviews... I bought 10TB hard drive from them for £45, couldn't load anything to it, it was keep crashing. Af... Näytä lisää

Yritys on vastannut

Saanut 1/5 tähteä

I would give 0 if I could. The item I received (in a cheap plastic bag) did not even remotely resemble what I saw on their website: I ordered a swing chair for my baby and I received a piece of fabric... Näytä lisää

Yritys on vastannut

Saanut 3/5 tähteä

The subtle shine of Allegra caught me off guard;it’s elegant without being dramatic. It feels like something I could gift to a friend and they’d actually use it. Might do that soon.

Yritys on vastannut

Yrityksen tiedot

  1. Sisustusliike

Yrityksen kirjoittama

At Novensa, we offer the latest in interior design and home décor products. Here you will find the latest products and supplies to decorate your home and enrich your daily life. Whether it’s trendy items or practical necessities, we strive to be a unique place where lovers of new interior products come together. Discover with us the world of innovative and stylish home furnishings.


Yhteystiedot

1,4

Huono

TrustScore 1.5/5 tähteä

60 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei ole aiemmin pyytänyt arvosteluja

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

1,4

Kaikki arvostelut

(60)

46 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. IT IS A SCAM. They use the magic word ORTHOPAEDIC, the photos are quite good and the website looks professional. They advertise easy returns/refunds. The slippers I ordered, when they eventually arrived, were of extremely poor quality, not the colour I had ordered and did not fit me. I asked about returning them but, of course, the return address is in China. I was offered a partial refund of 20 percent if I 'decided to keep the slippers'. I was forced to accept this as I imagine it would be difficult and expensive to return them to China, with no guarantee they would get there. I will give them to my local charity shop. It remains to be seen whether or not I receive the partial refund. It was not possible to give no stars at all so I had to give one star.

17. elokuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi there,

We are very sorry to hear about your experience and the issues with the slippers and return process. We appreciate your feedback and understand your frustration.

Regards,
Michelle

Saanut 1/5 tähteä

Worst ever

Worst ever - scam - avoid at all costs

Item arrived over a month after online purchase. The item that finally arrived was totally different to the description and worthless. Novena then offered me a 10% refund to keep it and said I needed to pay for return postage back to china - this is a money laundering scam and I will be reporting them to trading standards. AVOID!!

16. elokuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi there,

We are very sorry to hear about your experience and the issues you encountered with the item and return process. We appreciate your feedback.

Regards,
Michelle

Saanut 1/5 tähteä

Crooked company who provide novena inferior…

Crooked company who provide inferior products and the refuse to provide refunds when their products fall apart - bought through a credit card so will go down this route to get my money back - really they should have their credit card approval removed by the credit card companies and that would be a red flag to people thus avoiding them getting scammed.

25. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Martin,

We are very sorry to hear about your experience and the issues you faced with the product and refund process. We appreciate your feedback.

Regards,
Michelle

Saanut 4/5 tähteä

Lovely shoes

Lovely shoes, very comfortable. I would have liked more updates on delivery as they took a while to arrive

30. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Sally,

Thank you for sharing your experience. We appreciate your feedback and are glad to hear you are happy with your shoes. We will also take your comments about delivery updates into consideration.

Regards,
Michelle

Saanut 1/5 tähteä

Absolute Scam

Absolute Scam
Bought a pair of supposedly orthopaedic sandals for £39.99 from what I thought was a uk company, they turned up a few weeks later from china , when I opened the plastic bag they came in the smell of glue nearly knocked me out! They are cheap plastic rubbish not even worth £3.99 then to get a refund you have to pay over £20 to send back or they offer you 30% refund to keep them! Do not buy!! I contacted my bank and got a refund.

1. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Jane,

Thank you for sharing your experience. We appreciate your feedback and are sorry to hear that your order did not meet your expectations.

Regards,
Michelle

Saanut 1/5 tähteä

SCAM

SCAM. DO NOT USE THIS COMPANY.
I placed an order over a week ago and it has not arrived. It is not possible to contact this company as the address they have given for email bounces back. They haven't followed up with details of delivery and the tracking details lead you to a website that doesn't work. Beware, I feel as though they have taken my money and it is a scam.

22. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi SR,

We appreciate your feedback and are sorry to hear about the issues you experienced with your order and communication.

Regards,
Michelle

Saanut 1/5 tähteä

Poor quality

I ordered shoes from the website. They took weeks to arrive from China. The tracking was complicated. When the shoes arrived, they are made from cheap materials, they are not a good fit, and I would guess they are not orthapedic! When I tried to get instructions for returns, my emails are not answered. I would not recommend.

27. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi there,

Thank you for your feedback. We are sorry to hear about your experience with the delivery and quality of the shoes and understand your frustration.

Regards,
Michelle

Saanut 1/5 tähteä

This is not a UK company despite the…

This is not a UK company despite the name. Looks like they have a base in the Netherlands. Customer service email address doesn't seem to be working now. Sandals were really cheap looking and not true to size.

24. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Hillary,

We appreciate your feedback and are sorry to hear that your experience did not meet expectations. We take all comments seriously and will continue to review our processes to improve.

Regards,
Michelle

Saanut 1/5 tähteä

Avoid avoid avoid!!

I ordered sandals thinking this was a uk company due to the web address only to discover they were coming from China.
The sandals are definitely not orthopedic. Not worth £39.99 that i paid. They are cheap rubbish that are far too big for me as well. The stitching looks very loose. I looked into refund and return and it looks as though I will be coughing up postage to get them back to China and then have the run around trying to get any sort of refund. I will not be buying again and I shall take more time to research before ordering online again. I have been left out of pocket and with no sandals. Avoid at all costs. Complete scam!!!!

15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Tanya,

Thank you for taking the time to share your experience. We're sorry to hear that the sandals did not meet your expectations and that the return process feels unclear. We understand how disappointing this must be for you.

We appreciate your feedback and will review the concerns you’ve raised regarding product quality and returns to ensure our processes are transparent and supportive. If you decide to proceed with a return, your refund will be handled according to our standard procedures once the item is received.

Regards,
Michelle

Saanut 1/5 tähteä

Avoid this company

I ordered sandals from this company thinking it was a UK company based on the Web address. Unfortunately, the sandals took weeks to arrive and we're slightly too big. The sandals came from China.
In order to return the sandals I had to answer at least 6 emails providing pictures of the size of the sandals.
The size was not actually in question merely the fact that they did not fit me.
It has cost me 30% of the cost of the sandals.
I'm expecting to have to fight for the refund once the sandals have been received.

3. heinäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Michelle,

Thank you for sharing your feedback. We’re sorry to hear that your experience fell short of expectations. We understand how frustrating delays and sizing issues can be, and we appreciate you bringing this to our attention.

We always aim to make returns as smooth as possible, and we will review your comments to ensure our process is clearer and more efficient. Your refund will be handled according to our standard procedures once the return has been processed.

Regards,
Michelle

Saanut 1/5 tähteä

Terrible quality - cheap product made in China

I bought hiking sandals - they were very poor quality, made in China so took weeks to get to me. I won't be purchasing from them again they are a scam.

30. kesäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Jan,

Thank you for sharing your feedback. We’re sorry to hear that the product did not meet your expectations and that the delivery time was longer than anticipated. We understand how disappointing this experience has been for you.

Your comments regarding quality and shipping are appreciated and will be reviewed so we can work on improving our services. If you need further assistance, our support team is here to help.

Regards,
Michelle

Saanut 1/5 tähteä

Bought the "premium" foldable glasses

Bought the "premium" foldable glasses. Absolutely not premium, cheap and awful, not worth 1/10 of the price. Avoid.

11. kesäkuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Ian,

Thank you for taking the time to share your feedback. We’re sorry to hear that the glasses did not meet your expectations. We understand how disappointing it is when a product doesn’t align with what you were hoping for.

Your comments about the quality are appreciated and will be reviewed to help us improve our offerings. If you need any further assistance, our support team is available to help.

Regards,
Michelle

Saanut 1/5 tähteä

Avoid or be ripped off

Avoid this disreputable company at all costs. I ordered what were described as orthopaedic sandals but the rubbish that arrived was definitely not as described. Cheap shoddy and just a standard insole so of absolutely no use to me. I was offered a 30% refund which equates to £12 of the £39.99 paid!! I notice other reviewers have had 70% and 50% back so they obviously just decide on a percentage to suit them. It would have cost me more than I paid for the rubbish to return it to China so I had no option but to accept and put it down to experience. I guess I should have read the reviews before I ordered as I usually do. You’ve been warned!! This company needs investigating for fraudulent and misleading trading.

28. toukokuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Karen,

Thank you for sharing your experience. We’re sorry to hear that the sandals did not meet your expectations and that the return options felt unsatisfactory. We understand how frustrating this situation must have been for you.

Your feedback regarding product description, quality, and refund options is appreciated and will be reviewed internally so we can work on improving clarity and consistency across our processes. If you need any further assistance, our support team is here to help.

Regards,
Michelle

Saanut 1/5 tähteä

Fraud

The website is set up to look like you are buying from the UK, they have 2-4 day shipping times and literally say they're using royal mail to deliver. But when you buy it, it comes from China. This means it takes weeks to arrive, and if you want to return it you need to send it back to China at your own expense, so they can then decide if you get a refund. When I questioned this (before it had shipped) they shipped it that same day, so I was then stuck in the above return loop, and there was no point in paying to returning it. Oh and then they sent references to some policies hidden in their website, which say the info they have on their website isn't actually true. Silly customer for believing their website and not searching deep in to their policies for the truth! So unfair, and so misleading. Avoid.

27. toukokuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Jacob,

Thank you for taking the time to share your feedback. We’re sorry to hear that the experience did not meet your expectations and that the shipping and return information felt unclear. We understand how frustrating this situation must have been for you.

Your comments regarding delivery details and policy transparency are appreciated and will be reviewed so we can continue improving the accuracy of the information we provide. If you need any further assistance, our support team is here to help.

Regards,
Michelle

Saanut 1/5 tähteä

BUYER BEWARE

Purchased from what I thought was a store in Holland , they are not , they are based in China.
Never respond to emails , have not received confirmation of return address.
Lamp is cheap looking , not worth the money, scam.

Steer clear of this company.

17. helmikuuta 2025
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Darren,

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations and that contacting support felt difficult. We understand how frustrating this must have been for you.

Your comments regarding product quality, communication, and return information are appreciated and will be reviewed to help us improve clarity and service moving forward. If you need further assistance, our support team is available to help.

Regards,
Michelle

Saanut 1/5 tähteä

SCAM!!

Chinese products portrayed as luxury. Paid for a cheap diffuser that cost about £5 on Temu for £80. Luckily Payment was done with paypal so i was able to raise a dispute. Same company with different domain names. Check other reviews novensa.dk. Said will be delivered with Royal Mail. Sent with Amazon shipping. Wanted product to be returned to a chinese address. Company registered in Holland. A complete scam. i have to obviously pay the return cost to get paypal to refund my money. complete Sham!! Save yourself the troubles and don't bother

28. joulukuuta 2024
Oma-aloitteinen arvostelu
Novensa.co.uk-logo

Vastaus yritykseltä Novensa.co.uk

Hi Zulfa,

We are very sorry to hear about the problems you experienced with your order. We appreciate your feedback and take all comments seriously as we continue to review our processes.

Regards,
Michelle

Trustpilot-kokemus

Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.

Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.

Lue lisää muunlaisista arvosteluista.

Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.

Tutustu Trustpilotin arviointiprosessiin.

Tästä 8 vinkkiä loistavien arvostelujen kirjoittamiseen.

Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.

Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.

Tutustu tarkemmin