I took out Breakdown cover and couldn’t find my policy number, I went on the chat and was being messaged by Joshua who was incredibly helpful and helped me to find out all the information I needed.... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Really bad company to sign for gadget insurance you will put yourself through. I signed in, attempted to cancel within a 14 period. Website isnt very clear and when tried to cancel the only opti... Näytä lisää
Joshua is a legend helped me with my policy, would definitely give him a big pay raise. Effortless talking to him and I feel like I can rest all of my life's responsibilities in his hands.
Yritys on vastannut
Joshua was a very good customer service agent. He was very helpful and assisted me with ease with his extensive customer service experience. I have got a very good quotation from Nova Direct and am h... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Nova Direct offer a range of insurances to offer you complete peace of mind. Whether it’s breakdown, caravan, gadget, pet, home emergency or home appliance we’ve got the right cover for you.
Yhteystiedot
Market House, 25 Market Square, LU7 1EU, Leighton Buzzard, Yhdistynyt kuningaskunta
- 02037458216
- customer.service@nova-direct.com
- nova-direct.com
4,3
Erinomainen
6 t. arvostelua
On vastannut 60 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Joshua was able to answer my questions…
Joshua was able to answer my questions via the chat option and resolve the queries I had quickly.
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Sarah, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Easy to use and register policy
Easy to use and register policy, using Online Portal. Clear information and good price.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Ian, thank you for taking the time to leave us a review. Regards, Nova Direct
Joshua was very helpful and quick to…
Joshua was very helpful and quick to resolve my problem.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Ash, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Easy to purchase breakdown cover
Easy to purchase breakdown cover, at a great price too 👍🏼 highly recommended
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Jamie, thank you for taking the time to leave us a review. Regards, Nova Direct
Vastaus yritykseltä Nova Direct
Hi Ishak, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Deceiving Dispicable company!
Greedy, Scamming , thieving, This Company DO NoT TAKE ANY POLICIES!!!! I took a policy out with this company 2 years ago, I did NOT renew and last year went and took out another 1 year policy without my permission, the Money was refunded,However they are trying the same theft again!!! They make it impossible to Contact them there listed telephone Number is 02037458216 is Bogus and doesn’t work, So I will now to get in touch with the Bank again. Nova you should be ashamed of yourself!!!
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Joshua was clear and concise
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Mr Harriman, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Joshua dealt with my querry
Joshua dealt with my querry, was a plesant experience.
Well done Joshua.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Brian, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Joshua helped me on the Chat option as…
Joshua helped me on the Chat option as I was having problems linkjng my policy to my account. He was very helpful and got me sorted.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Joanne, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
I needed some help with a policy…
I needed some help with a policy renewal as I had changed my gadget. I spoke with Joshua who was very helpful in talking me through the process of linking the account policy and opting out of the renewal. Thank you very much for your fast understanding of my issue and the ease of instructions to assist me. Problem solved!
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Tiffany, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Vastaus yritykseltä Nova Direct
Hi Yeh, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Jayden was helpful and patient
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Mu Cho, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
If you would like to be stuck on the…
If you would like to be stuck on the motorway at night then go for this company. I had been with them for three years, I renewed and paid promptly BUT when my car broke down on motorway on winter Sunday night they didn't show up. They said its my fault that the car broke down.
I have been with other companies and never had such experience, DONT BE DECEIVED WITH THOSE CHEAP QUOTE ,they find excuse not to turn up.
10. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Sam
Thank you for taking the time to leave us a review. We reached out via Trustpilot as you provided no details to confirm if you are/were a Policyholder or had made a claim. Unfortunately you did not respond and, due to data protection, we cannot access any Policy or claim you may have had. Please contact Customer Services if you need further assistance.
Kind Regards, Nova Direct
I need mental Breakdown Recovery dealing with this company.
***Update - The policy details finally came through, though after this issues I have experienced and reading about the other users experiences that have been let down when needing actual breakdown cover I opted to cancel.
First I cancelled auto-renew, they actually have a drop-down as to WHY you want to cancel auto-renew, madness!
Then I select the cancel button and was smacked with a requirement a £9.98 cancellation fee!
This company screams dodgy practice ***
I took out a breakdown recovery + Windscreen cover policy last week, when I was checking out with the policy the page froze. I left it for about 5 minutes before refreshing.
I waited for confirmation of the policy via email but nothing came through, but the payment appeared as processing on my bank statement.
I contacted their support via chat to be told that the policy had failed, how is that so when payment was processing? It was then during the same chat that they changed tact and told me that once the payment was processed I would receive policy details, hmmmmm really?
Payment has been processed today, I contacted their support (support is a very loose term)
I'm not 100% that 'Joshua' was even human, there was zero compassion it was such a cold sterile response in the chat. The only thing that came out of the chat was an email for me to forward my issue to.
I have raised it with my bank hopefully they can resolve the issue. Stay away from this company!!
24. maaliskuuta 2026
Oma-aloitteinen arvostelu
Excellent customer service
Joshua was very helpful and answered all my questions in a professional and timely manner.
21. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Roxana, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
I spoke with Joshua today he was very…
I spoke with Joshua today he was very polite and helpful. He helped me make a change on my policy, which did it in no time. Thank you😊
20. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Katie, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Was talking to your inployer Joshua…
Was talking to your inployer Joshua about a problem with my breakdown was very helpful and polite and very professional could not do enough to help me with my problem also will recommend your chat line as easy to use and great staff if Joshua is anything to go by
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Barry, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
Joshua was very helpful got my issues…
Joshua was very helpful got my issues sorted in minutes
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Estelle, thank you for taking the time to leave us a review. We will pass your feedback onto Joshua. Regards, Nova Direct
It was easy to do this breakdown online…
It was easy to do this breakdown online very good cover really pleased what they offered me for my car.
15. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Margaret, thank you for taking the time to leave us a review. Regards, Nova Direct
Ok I found it easy to get started
Ok I found it easy to get started, the hole
Procedure I found easy so far
And can I take the time to let you know that I am giving you notice that I am going on a trip to Europe France leaving on the 30th of March coming back 4th May.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nova Direct
Hi Russell, thank you for taking the time to leave us a review. Regards, Nova Direct
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