Very misleading, time consuming experience with this company in the end. Advertisment made it sound like small family business having to close down so selling off quality wool products cheap. i ordere... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Easy ordering experience, product is as advertised, delivery within the week. Nice to wear, patterns are fun, love the colours. Much admired by others. My second order of 5 (gave some away as xmas pre... Näytä lisää
Yritys on vastannut
Great quality product & value for money especially at sale price. Delivery took longer than expected….didn’t realise they would be coming from China but the tracking system was helpful.
Yritys on vastannut
From ordering of my socks to delivery I was kept apprised of what was happening and the expected date of delivery. They arrived promptly and the quality is exceptional. For someone with nerve damage i... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
At NordicWool, we craft high-quality wool socks inspired by the beauty and resilience of Scandinavian design. Our socks are designed to keep you warm and comfortable, no matter the season. Made with a perfect blend of materials, each pair provides superior protection from the cold, while offering a cozy, snug fit. Step into the comfort of NordicWool and feel the warmth in every step, whether you're indoors or exploring the outdoors
Yhteystiedot
111 FARRIERS ROAD , KT17 1LR, EPSOM, Yhdistynyt kuningaskunta
- account@nordicwool.co.uk
- nordicwool.co.uk
4,0
Hyvä
1 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very misleading
Very misleading, time consuming experience with this company in the end. Advertisment made it sound like small family business having to close down so selling off quality wool products cheap. i ordered 2 packs of brightly coloured varied design socks. i received two packs of black and brown same design plasticy socks from China. I received polite responses from Lily over the following weeks promising a refund and saying I could keep the socks. Despite repeated requests refund never showed up. My bank eventually refunded me the full amount on the basis of the letter acknowledging refund due.
30. toukokuuta 2026
Oma-aloitteinen arvostelu
It seems I have to write a review to…
It seems I have to write a review to get a response.
My original review, written on 26/03/2026,was responded to on the next day after a purchase on 09/01/2026.
In the email I was asked what I needed to make things right. I asked for a refund. This was SIX weeks ago.
IT SEEMS I WAS CORRECT calling them PIRATES ..
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Poor quality wool socks provided that…
Poor quality wool socks provided that were drastically smaller than the advertised size, to the point of being impossible to put on.
Advertised as a small family business closing down on Facebook with a final disposal of goods sale in 2025. Obviously not true in 2026.
My feedback to Nordic Wool as requested by them to which I received NO reply:-
They are made of wool but rather thin compared to what I would have expected.
Worse than that the sizing is very poor - I am a size UK 9 and purchased 3 sets of Large 9-11 to get a generous fit. Instead of that I got socks which can barely stretch to fit over my heel to pull on and are hardly long enough for size 9 feet. How anybody with size 10 or size 11 would be expected to wear these is beyond belief.
I should have realised the price was too cheap to really offer a good wool sock, pity I purchased 3 packs. I should have checked first and realised I was buying cheap look-a-likes from Hong Kong.
Paul
27. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Dear ,
Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your experience and that the socks did not meet your expectations in terms of quality and sizing.
We take concerns like yours very seriously, especially regarding fit and product standards. What you’ve described is certainly not the experience we want our customers to have. We understand how frustrating it must have been to receive items that were difficult to wear and not as advertised.
Please rest assured that we would like to make this right for you..
Please feel free to contact us directly at account@nordicwool.co.uk so we can resolve this for you as quickly as possible.
Kind regards,
Lilly Williams
Founder
Nordic Wool
Good and beautiful socks
The socks are good quality and lovely design.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Hi,
Thank you for the great feedback! I’m so happy to hear that you love the quality and the colors.
If you ever need anything else, feel free to let me know!
Best regards,
Lilly Williams
Founder, Nordic Wool
Vastaus yritykseltä Nordicwool
Hi,
Thank you for your lovely feedback! I’m so glad you’re happy with the socks. If you ever need anything else or have more questions, feel free to reach out.
Best regards,
Lilly Williams
Founder, Nordic Wool
Very disappointed
Very disappointed with this company and would not recommend. Purchased from them after seeing they were closing down, which it would appear they are not. Socks are very poor quality, parcel arrived with no product care instructions, delivery note or return note and after sending various messages on their Facebook page and to their email account regarding a return, no reply has been received. AVOID
18. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
We’re very sorry to read your feedback and to hear that you’ve been disappointed with your experience. This is certainly not the level of service we aim to provide.
Please accept our sincere apologies if your previous messages were not responded to — this is not intentional. We would very much like the opportunity to resolve this for you.
Kindly contact us directly at account@nordicwool.co.uk with your order details, and we will assist you with your return as quickly as possible.
We appreciate you bringing this to our attention and hope we can put this right for you.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Customer service? What customer service?
Three times I've emailed them, asking about arranging a return and/or replacement, three times ive had no response at all. Its not as if these socks are inexpensive either. What do i have to do to get a response from their seemingly non existent customer service team??
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you for your message, and I’m very sorry to hear that you’ve been feeling frustrated — that is certainly not the experience we want any of our customers to have.
We do take customer service very seriously and are always happy to assist with returns or replacements where needed.
To ensure your query is handled promptly, please contact us directly at account@nordicwool.co.uk
, and we will prioritise your request and assist you with arranging the return or replacement straight away.
We truly value your custom and will make sure this is resolved for you as quickly as possible.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Avoid this store
Avoid this store. It's a scam. I received socks. They're unusable. This "wool" doesn't stretch at all. The socks pinch my feet and are uncomfortable. I've sent several emails requesting a replacement. No response.
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
We’re very sorry to hear that you’re unhappy with your socks — that’s certainly not the experience we want any of our customers to have.
Our wool blend is designed to provide warmth and structure, but we completely understand that fit and comfort can vary from person to person. We would really like the opportunity to make this right for you.
Please contact us directly at account@nordicwool.co.uk
with your order details so we can assist you with a suitable resolution, whether that’s a replacement or refund.
We look forward to resolving this for you as quickly as possible.
Kind regards,
Lilliy Williams
Founder
Nordic Wool
Beware - do not get caught out
This company are constantly stating they are closing down. When eventually the socks arrived it turns out they were sent from China. They are not particularly good quality socks and are grossly under sized. I bought a size L supposedly size 9-11 for my size 9 feet but they were uncomfortably tight even before first wash.
I tried to return but all attempts to make contact were ignored so socks have gone in a charity donation bag!
I won't make this mistake again.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
We’re very sorry to read about your experience and genuinely regret that you were disappointed with your order.
We certainly never want any customer to feel ignored or unhappy with the quality or sizing of our products. If you experienced difficulty reaching us, we sincerely apologise — that is not the standard of service we aim to provide.
Please do contact us directly at account@nordicwool.co.uk with your order details, and we will personally look into this for you and work towards a suitable resolution.
Customer satisfaction is extremely important to us, and we would very much appreciate the opportunity to put this right.
Kind regards,
Lilly Williams
Founder, Nordic Wool
I have ordered the socks on 16/1 as…
I have ordered the socks on 16/1 as they advertised closing sale - the socks arrived (from china!), fairly quickly on 23/01
The quality of them was not as I experienced from other wool companies therefore I wanted to return them
I emailed the company and got a reply very quickly (same day!) and then after explaining the reason for refund they said it’s been processed same day (23/01) and I that can keep the socks as gesture of good will.
It’s 9th of Feb , the refund hasn’t been processed, I emailed the company twice - on 31/01 and 5/2 (and just now) to chase it up and theystopped responding altogether
Scam scam scam
23. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you for setting this out — I understand why the delay has led to frustration, and I’m very sorry that this hasn’t been resolved yet.
I want to be absolutely clear that Nordic Wool is not a scam. We are a legitimate business, and while our manufacturing partner is based in Asia, we are and fully contactable. Many clothing brands operate this way, but I appreciate that the delivery origin can be surprising if you weren’t expecting it.
You were correct to be told on 23/01 that a refund would be issued and that you could keep the socks as a goodwill gesture. The fact that the refund hasn’t yet appeared is not acceptable, and I apologise sincerely for both the delay and the lack of follow-up communication — that part is on us.
I am now personally taking ownership of this. Please contact us directly at:
account@nordicwool.co.uk
Include your order number and the name used on the order, and we will ensure the refund is either confirmed or reissued and that you receive written confirmation.
I appreciate your patience up to this point, and I’m sorry that the experience has given you the wrong impression — we do want to put this right.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Don’t believe a word regarding a…
Don’t believe a word regarding a refund! Still waiting …….
The refund confirmation sent is completely WRONG
The order details are incorrect ( should be Summit & Frost) and the amount should be £29.98 to Mastercard, NOT Visa ☹️
I am still waiting for this refund as promised. Get it sorted Lilly!
Re your gesture of goodwill I didn’t want to keep the Chinese socks as they smelled horrible and were too small anyway due to your rubbish sizing.
6. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you for your message, and I’m very sorry for the frustration this situation has caused. I completely understand how upsetting it is when a refund doesn’t appear as expected.
I want to assure you that our products are made to the highest quality standards — we take care to ensure every pair meets our specifications — and I’m very sorry that the sizing and scent on the pair you received were disappointing.
Regarding your refund for Summit & Frost (£29.98 to your Mastercard), our records show that this has already been processed. To ensure there are no further issues, please reach out directly to account@nordicwool.co.uk
with your order details and the last four digits of the card used. Our accounts team will verify everything and ensure the refund is properly applied.
We genuinely want to resolve this quickly and correctly for you, and I appreciate your patience while we confirm it.
Kind regards,
Lilly Williams
Founder, Nordic Wool
Great value for super socks!!
5. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you so much for your lovely feedback! We’re really happy to hear you’re enjoying the socks and finding them great value. 😊 Thank you for supporting Nordic Wool — it truly means a lot to us.
Lilly Williams
Founder, Nordic Wool
Very happy with product the socks are…
Very happy with product the socks are warm and so comfortable. Customer service excellent. Price amazing in the sale.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you for your kind words! I’m so glad you’re happy with the quality and service .
Warm wishes,
Lilly Williams
Founder, Nordic Wool
Perfect set of Nordic style socks!
Lovely set of socks, love the colours and pattern, just what I was after. Great quality too…. Can highly recommend 👌🏻
30. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you so much for your wonderful review! I’m thrilled to hear you love the colours, patterns, and quality of your Nordic style socks — that means a lot to us.
We really appreciate your recommendation and hope your socks bring you plenty of cosy, happy feet days! 👌🏻
Warm regards,
Lilly Williams
Founder, Nordic Wool
Smooth process but slightly longer…
Smooth process but slightly longer delivery than expected
29. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you for your feedback! I’m glad to hear the process was smooth, and I completely understand that the delivery took a little longer than expected.
We really appreciate your patience and hope you’re enjoying your Nordic Wool items. We’ll continue working to make our delivery as fast and reliable as possible.
Warm regards,
Lilly Williams
Founder, Nordic Wool
Lovely socks
Lovely socks, slow delivery as they were coming from China! Not sure I would have ordered if I’d known as they were very quick last time
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you so much for your kind words about our socks! I’m glad you love them.
I’m really sorry the delivery took longer than expected this time. Occasionally, international shipments can experience delays, even when previous orders have arrived quickly. We completely understand how frustrating that can be and appreciate your patience.
We’ll keep working to make sure future deliveries are as smooth and fast as possible. Thank you again for your support and for sharing your experience—it really helps us improve.
Warm regards,
Lilly Williams
Founder, Nordic Wool
the socks are beautiful
the socks are beautiful - well made, warm, very colourful. very happy with purchase.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you so much for your lovely feedback! We’re thrilled to hear you’re happy with the socks — especially the warmth, colours, and quality. Enjoy wearing them, and thank you for supporting Nordic Wool.
Lilly Williams
Founder, Nordic Wool
Great Socks
Great products Really lovely warm socks Wash really well and are very comfy
8. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you so much for your great feedback! We’re delighted to hear you find the socks warm, comfy, and long-lasting after washing. Enjoy wearing them, and thanks for choosing Nordic Wool.
Lilly Williams
Founder, Nordic Wool
Vastaus yritykseltä Nordicwool
Thank you for your lovely review! We’re so pleased to hear you find the socks warm and comfortable.
Lilly Williams
Founder, Nordic Wool
Excellent socks very warm
Excellent socks very warm, beautiful patterns.
Easy to order and great delivery speed.
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Nordicwool
Thank you so much for your excellent review! We’re delighted you love the warmth and beautiful patterns, and that ordering and delivery were smooth and speedy. Enjoy your socks!
Lilly Williams
Founder, Nordic Wool
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